Rated 1 out of 5 by CharlesT Dirty enviroment & Unfriendly Staff
At check in I was not recognized as a gold member and was not offered access to the club.
At check out the front desk did not want to print out the bill. After my persistence they printed a copy but refused to go over the bill.
I believe my reservation included breakfast but they did not even want to discuss it and charged me.
The outside patio was not cleaned for three days. The tables were dirty and there was cigarette butts all over the floor.
Avoid staying at this location.
November 7, 2014
Rated 2 out of 5 by SVLouie Nice hotel but...
They are currently doing a remodel or work on some floors and if you need to sleep in or get sleep in the early evening, you will find your sleep interrupted by hammering, the pulling of something scraping on metal or other miscellaneous sounds. I complained to the front desk but nothing was done. Also I had to try 3 computers in the Business Center before I could find one that could load Delta's site so I could print my boarding pass. Other than these things, the hotel was very nice and clean. The breakfast had a good variety and good quality food. It is also within walking distance of some good restaurants (I recommend the Argentine Steakhouse) and a quick taxi ride to a very large mall.
December 21, 2013
Rated 5 out of 5 by clkaka Sheraton Santa Fe, DF -- a GREAT stay!
Excellent hotel with a superb staff. My wife "CC" and I stayed here 21-25 July 2014 and we were VERY happy! Great suite, with a large wrap-around balcony, beautiful common-areas and a good gym. Wonderful service from front desk to club room staff (thank you Gustavo!) and all other departments too. This is a well run hotel in a nice Santa Fe location. We have stayed at many other Mexico City hotels, sometimes for weeks at a time, but this Sheraton is special -- you should stay here too, you will like it!
July 26, 2014
Rated 5 out of 5 by Charlie8a Excellent Service and Stay
Excelent hotel in the business and corporate area in Mexico City (Santa Fe). Just a few steps from our corporate office. We stayed for about 9 nights and the hotel staff service was great. They really care about you and your comfort. Hotel is near to nice mall centers like: Samara, Centro Santa Fe and Punto Santa Fe. Many restarurants in the area you can go and try every day of your stay. I did really enjoyed staying at Sheraton Santa Fe Hotel.
August 26, 2014
Rated 3 out of 5 by Fernando58 Relax not included
It's sad that this hotel doesn't have a pool with associated poolside lounge, particularly when it's warm. Once again I was coldly recognized as a gold member. As I get to know people better, relationships become to form and some employees react favorably and help me out with some needs. One thing that is badly needed are "carpetless" rooms, that is, non-alergenic rooms. I've been suffering from constant alergic congestion, despite the room being vaccumed.
April 17, 2014
Rated 4 out of 5 by Dale2 Dining Menu
Consider a review of the Restaurant Menu.
I think a more varied selection at better prices should be considered.
September 7, 2014
Rated 4 out of 5 by Traveler33mex Management should watch
For years. I have stayed in this hotel and I have began noticing a decline in the services. Little things that keep adding up. One thing that frustrates is the fact the accessories in the bathroom are never complete I have always to call and request for something missing. Good hotel and staff but after years traveling to Mexico I can tell if they don't react within 2 year this will be another cheap option.
May 22, 2014
Rated 5 out of 5 by Calidos Sheraton make me so Happy !
I really enjoy stay in Sheraton. My job stay is more pleasant in sheraton. The people are nice and helpful. Thank U
September 1, 2014