Rated 5 out of 5 by HeliJake Rio
In one word this stay was : Wooaaaw!!
Of course it is better to know the hotel before booking, otherwise you might be stuck in the standard ground floor rooms with definitely a less thrilling view or service. But that of course is also translated in the price. Thanks to both Mr. Casanova and his colleague Mr. Pedro of the Club lounge department who went all the way for making this third stay still a "wishing you to come back"-experience. Although not all club rooms do have Ipanema view, the favella side is an interesting contrast to the luxury standard this hotel provides.
Again we enjoyed the churrasco at the Casarao restaurant where the - let me call him - sublime BBQ-master Marcus knows how to treat you with mouthwatering steaks, frango and salsicha perfectly cooked to your wishes.
It reduces the Italian Casa de cachaça restaurant to its right proportion, meaning : no competitor to the Brazilian food.
Internet service was excellent in Rio terms as well as both the fully equipped fitness department and swimming pool. Unfortunately we did not have time to play tennis but from a distance it looked very OK.
We do appreciate this resort for its quietness certainly when we were there also during carnaval when you "work" at night and sleep during the day.
And maybe next time we have time to enjoy the cuisine and the views of the just opened starred restaurant on the top floor...
April 16, 2014
Rated 3 out of 5 by Floridian14 This Hotel has a great location
Great location, bad luck for remodelation
April 12, 2014
Rated 1 out of 5 by Gil100 All Lip Service, NO ACTION
Left or dropped item in 1st room, changed room due to hammering noise. 6:55am request room check for item. Staff will be avail be in 5 minutes. Took over 8 and half hours to get a response, asking 4 separate I agents. Finally standing at the counter over 30 minutes, got a supervisor and a response. During the 30 minutes, heard problems regarding extra charges, overcharges, waiting 4 hours to get toilet repaired etc... Not very good!. Other guest had complaints.There reaction: not returning or recommend, will inform Regent Cruises.
April 6, 2014
Rated 1 out of 5 by david001 What a disappointment
Fortunately there is another Starwood nearby that was great. This one, was downright terrible. No recognition for a platinum member, rooms were disgusting, staff was rude, food was terrible, view was good but that was the extent of the positives. With the free resort nights, we didn't even have to pay for our nights, and we still hated it! We switched to the Barra hotel and it was beautiful, friendly and so much better. Only downside is its location, which was even prettier, but thirty minutes outside of the rio beaches.
November 1, 2011
Rated 5 out of 5 by Patrick99 Great hotel, and will return
This is a beautiful hotel. I have seen many reviews saying it is old, dirty, tired, and in disrepair. That is not the case at all. Yes, it is Brasil, so you can't expect it to look like a luxury hotel on an exclusive private island, but it is certainly one of the best choices in Rio.
The hotel is set about a 15 minute walk from Leblon beach along a safe and well lit sidewalk. It is the only hotel with direct beach access, and most of the beach (on the left side) is taken up by hotel guests, and there is plenty of room, even during busy weekends. The right side of the beach is used by the locals, but they are friendly and not pushy. They are often happy to invite you to join them in games.
I was not overly impressed with the hotel restaurants. It was overpriced for what it was and the food not very good. The other restaurants were also overpriced for just ok food. Not to worry, there are plenty of great restaurants in Leblon or Ipanema that can be reached via taxi, the car service, bus, or even the vans that go up and down the main road.
The concierge was extremely helpfull in finding these restaurants, assisting with tickets and tours. I have never seen a Starwood hotel conceirge desk as well staffed (even in the middle of the night).
The car service was wonderful. It was effiecient, easy to use, the drivers were wonderful, and the prices were very reasonable.
My only complaint would have been with the check-in. We arrived at 2pm (the hotel was aware of our early arrival, even though check-in was not gaurenteed before 3pm). We were unable to check-in until 4pm. We were offered no Platinum upgrade even after I asked (even though when I looked, club rooms were available for purchase). The front desk manager said she would send up compensation for the late check-in but all we recieved was the standard welcome letter and chocolates (that I have seen delivered to all Platinum guests). They also never processed my request for late check-out when I checked-in, so my keys deactivated during my last day and I had to wait in a 20 minute line at the reception to get new ones. They were also out of the local platinum ammenity, which I was told was a good one. They made no effort to provide if for me during my stay, even though I had asked for it.
Those are all small issues, but there were a lot of them for a 3 night stay.
Overall, we had a great time and will return.
February 16, 2013
Rated 5 out of 5 by TTSK Comprehensive facilities in Rio
Efficient and polite Front Desk, nice rooms with excellent sea view, great pool, and a great choice of eateries in the hotel. The buffet dinner was excellent.
November 20, 2012
Rated 3 out of 5 by SnowboardSeattle Not a great location
While in Leblon the hotel is right on a busy road with the traffic noise very noticable in the rooms especially since the poor fitting sliding windows dont insulate well. The staff are friendly and helpful and the food options good.The wifi is extremely slow if it works at all and some of the public areas of the hotel can do with some remodelling and updating. I noticed holes in corridor ceilings, tattered carpets and poorly fitting doors.
November 29, 2011
Rated 2 out of 5 by Chuck1609 BE AWARE!
Please take note that eventhough they say they are on Leblon Beach they are at least a 10 minute walk to the main beach area. They have access to a beach but it is secluded from the main area and you have to walk out the lobby and down very busy roads to get to Leblon's main beach. Tennis Courts were $100 to rent as it chould have been picked up in the very high room rate we paid. The Sun goes down around 2 PM at the pool doesn't give you much time to get a tan
June 1, 2012