Rated 1 out of 5 by david001 What a disappointment
Fortunately there is another Starwood nearby that was great. This one, was downright terrible. No recognition for a platinum member, rooms were disgusting, staff was rude, food was terrible, view was good but that was the extent of the positives. With the free resort nights, we didn't even have to pay for our nights, and we still hated it! We switched to the Barra hotel and it was beautiful, friendly and so much better. Only downside is its location, which was even prettier, but thirty minutes outside of the rio beaches.
November 1, 2011
Rated 4 out of 5 by AstralPlane Great location, helpful staff during Carnival
As first-time visitors to Rio, my girlfriend and I were delighted that the Sheraton Rio served as our oasis during our stay. We came during Carnival and were happy that while we were within walking distance of Ipanema, we didn't have to pack ourselves in on that beach. A stairway led to Leblon beach and a set of lounge chairs for guests. So while the beach was not private, it still felt somewhat your own. We were only about a 15 minute walk to Ipanema and we felt pretty safe walking there day and night.
We exchanged several emails with Luna, our concierge, months before our arrival to secure tickets and transportation to the Sambodromo. Not exactly cheap, but we not only got the seats we wanted, but also were upgraded to a private box. While the concierge desk was packed constantly, she and the other concierge staff helped us find our way to some nice restaurants in the area. We even used the private car service at the hotel our last day in Rio to take us to Sugar Loaf Mountain, Christ the Redeemer (with special access to bypass the cable car), and the airport -- our luggage was safe and the trip was cheaper that any crowded bus tour.
We went out to enjoy the city a lot, but from time to time, one thing we really loved was just relaxing by the pool. While there were big crowds daily grabbing lounge chairs, once we secured a spot, the service was great and the rolling beer cart was both humorous and refreshing, There were even roving samba dancers and musicians hourly. We loved the fresh-from-the-seed coconut water and the Brazilian lunch buffet filled us up very nicely.
To top it off, even though this was a points stay and the hotel was full, the staff assigned us a room on a high floor (14) with a postcard view of Ipanema. While the hotel's exterior is stuck in the '60s, the interior is quite modern. We weren't even in one of the upgraded rooms, but we'd look forward to staying in one on our next visit.
June 8, 2013
Rated 5 out of 5 by DavidandJon Gem is coming!
This hotel will be doing a makeover and we can't wait to come back!
Christiane and her team has it together!
My partner and I had a wonderful stay with you all. We noticed much
improvement at checkin with Pablo knowing all the right items to ask and
about the platinum benefits offered. We even found it very personal for
you handing us your card. We both said it was a huge improvement from
last time we were there which was October 2011.
We also noticed the prompt calls to our room for services needed. That
was a nice touch and knowing you all were on top of it.
We are really excited about the upcoming renovations to the resort. We
can't wait to see the improvements when we come back!
May 30, 2013
Rated 3 out of 5 by SnowboardSeattle Not a great location
While in Leblon the hotel is right on a busy road with the traffic noise very noticable in the rooms especially since the poor fitting sliding windows dont insulate well. The staff are friendly and helpful and the food options good.The wifi is extremely slow if it works at all and some of the public areas of the hotel can do with some remodelling and updating. I noticed holes in corridor ceilings, tattered carpets and poorly fitting doors.
November 29, 2011
Rated 5 out of 5 by TTSK Comprehensive facilities in Rio
Efficient and polite Front Desk, nice rooms with excellent sea view, great pool, and a great choice of eateries in the hotel. The buffet dinner was excellent.
November 20, 2012
Rated 5 out of 5 by Kingira I was one of the first guests
My wife and I celebrated our 10th anniversary at this resort. The resort had just opened. This year we will be enjoying our 49th anniversary. Not all the facilities were available. However, everything else was wonderful and romantic.
May 6, 2013
Rated 2 out of 5 by mchedid Estadia decepcionante
programei para passar meu aniversario com minha família (total de 12 pessoas) e foi decepcionante a limpeza dos quartos deixa muito a desejar. No meu quarto achamos diversas vezes baratas. Reclamamos mais de 2 vezes com a governança detetizaram mas de nada adiantou. Sugeriram que trocassemos de quarto: estavamos com duas crianças e três malas.O ar condicionado do restaurante Mirador esteve quebrado todos os 5 dias que estivemos no hotel. Tive a impressão de estar num hotel decadente.
March 5, 2012
Rated 5 out of 5 by CRBY Sheraton kids
Parabens a toda equipe de monitores do sheraton kids. Voces foram maravilhosos!
December 10, 2011