Rated 5 out of 5 by Kingira I was one of the first guests
My wife and I celebrated our 10th anniversary at this resort. The resort had just opened. This year we will be enjoying our 49th anniversary. Not all the facilities were available. However, everything else was wonderful and romantic.
6 de mayo de 2013
Rated 5 out of 5 by BusinessNYC Great hotel - shame about room service, and lack of show clean
Very pleasant, esp if you plan to take advantage of the secluded beach. For business, just note that
- room service can be very, very slow
- there is no shoe clean service (why?)
5 de abril de 2013
Rated 5 out of 5 by Patrick99 Great hotel, and will return
This is a beautiful hotel. I have seen many reviews saying it is old, dirty, tired, and in disrepair. That is not the case at all. Yes, it is Brasil, so you can't expect it to look like a luxury hotel on an exclusive private island, but it is certainly one of the best choices in Rio.
The hotel is set about a 15 minute walk from Leblon beach along a safe and well lit sidewalk. It is the only hotel with direct beach access, and most of the beach (on the left side) is taken up by hotel guests, and there is plenty of room, even during busy weekends. The right side of the beach is used by the locals, but they are friendly and not pushy. They are often happy to invite you to join them in games.
I was not overly impressed with the hotel restaurants. It was overpriced for what it was and the food not very good. The other restaurants were also overpriced for just ok food. Not to worry, there are plenty of great restaurants in Leblon or Ipanema that can be reached via taxi, the car service, bus, or even the vans that go up and down the main road.
The concierge was extremely helpfull in finding these restaurants, assisting with tickets and tours. I have never seen a Starwood hotel conceirge desk as well staffed (even in the middle of the night).
The car service was wonderful. It was effiecient, easy to use, the drivers were wonderful, and the prices were very reasonable.
My only complaint would have been with the check-in. We arrived at 2pm (the hotel was aware of our early arrival, even though check-in was not gaurenteed before 3pm). We were unable to check-in until 4pm. We were offered no Platinum upgrade even after I asked (even though when I looked, club rooms were available for purchase). The front desk manager said she would send up compensation for the late check-in but all we recieved was the standard welcome letter and chocolates (that I have seen delivered to all Platinum guests). They also never processed my request for late check-out when I checked-in, so my keys deactivated during my last day and I had to wait in a 20 minute line at the reception to get new ones. They were also out of the local platinum ammenity, which I was told was a good one. They made no effort to provide if for me during my stay, even though I had asked for it.
Those are all small issues, but there were a lot of them for a 3 night stay.
Overall, we had a great time and will return.
16 de febrero de 2013
Rated 5 out of 5 by TTSK Comprehensive facilities in Rio
Efficient and polite Front Desk, nice rooms with excellent sea view, great pool, and a great choice of eateries in the hotel. The buffet dinner was excellent.
20 de noviembre de 2012
Rated 5 out of 5 by Travelhappy Customer service
It is a pleasure to stay in a hotel where you feel your
Needs are their first priority.nadia at the front desk,and
Livia in guest relations provided me with a seamless
Experience from airport pickup to room location.great facilities ,location.and staff ,make a stay here a don't miss.spg recognition is part of the pleasure.a club lounge that's genereous in its food and drinks.cant wait
24 de octubre de 2012
Rated 5 out of 5 by Beautiful staff and bathroom
The bathroom needs some updating. The staff met all of my needs. Excellent time spent in hotel. JM
22 de octubre de 2012
Rated 5 out of 5 by BenefitsSPG SPG Platinum * * * + #
Even you stay more nights using cash&points or internet rate, the room upgrade for Platinum benefits is for you.
Upgrade to suite: * * *
Exective floor benefits +
Executive lounge quality #
if no Executive Lounge _ _
27 de agosto de 2012
Rated 5 out of 5 by Magus great one
far from the bustling Copacabana, but hardly any other hotel in Rio has a direct access to the beach. the Beachfront location is a big plus!
Club lounge was great.
30 de julio de 2012