Rated 5 out of 5 by 3Deb3 Always love staying here
I was completely surprised and delighted to have a room overlooking the private beach. Not only that, the room was filled with beautiful extra amenities--flower bouquets, rose petals strewn throughout, l'Occitane products in the bathroom and a lovely large balcony.
As always, the hotel staff were outstanding. Looking forward to coming back in the morning!!!
September 1, 2014
Rated 2 out of 5 by Passerby Average
There were loud construction noises very early in the morning, before 6am. There was no notice that there would be loud noises.
The room service was mediocre.
September 1, 2014
Rated 1 out of 5 by david001 What a disappointment
Fortunately there is another Starwood nearby that was great. This one, was downright terrible. No recognition for a platinum member, rooms were disgusting, staff was rude, food was terrible, view was good but that was the extent of the positives. With the free resort nights, we didn't even have to pay for our nights, and we still hated it! We switched to the Barra hotel and it was beautiful, friendly and so much better. Only downside is its location, which was even prettier, but thirty minutes outside of the rio beaches.
November 1, 2011
Rated 5 out of 5 by Patrick99 Great hotel, and will return
This is a beautiful hotel. I have seen many reviews saying it is old, dirty, tired, and in disrepair. That is not the case at all. Yes, it is Brasil, so you can't expect it to look like a luxury hotel on an exclusive private island, but it is certainly one of the best choices in Rio.
The hotel is set about a 15 minute walk from Leblon beach along a safe and well lit sidewalk. It is the only hotel with direct beach access, and most of the beach (on the left side) is taken up by hotel guests, and there is plenty of room, even during busy weekends. The right side of the beach is used by the locals, but they are friendly and not pushy. They are often happy to invite you to join them in games.
I was not overly impressed with the hotel restaurants. It was overpriced for what it was and the food not very good. The other restaurants were also overpriced for just ok food. Not to worry, there are plenty of great restaurants in Leblon or Ipanema that can be reached via taxi, the car service, bus, or even the vans that go up and down the main road.
The concierge was extremely helpfull in finding these restaurants, assisting with tickets and tours. I have never seen a Starwood hotel conceirge desk as well staffed (even in the middle of the night).
The car service was wonderful. It was effiecient, easy to use, the drivers were wonderful, and the prices were very reasonable.
My only complaint would have been with the check-in. We arrived at 2pm (the hotel was aware of our early arrival, even though check-in was not gaurenteed before 3pm). We were unable to check-in until 4pm. We were offered no Platinum upgrade even after I asked (even though when I looked, club rooms were available for purchase). The front desk manager said she would send up compensation for the late check-in but all we recieved was the standard welcome letter and chocolates (that I have seen delivered to all Platinum guests). They also never processed my request for late check-out when I checked-in, so my keys deactivated during my last day and I had to wait in a 20 minute line at the reception to get new ones. They were also out of the local platinum ammenity, which I was told was a good one. They made no effort to provide if for me during my stay, even though I had asked for it.
Those are all small issues, but there were a lot of them for a 3 night stay.
Overall, we had a great time and will return.
February 16, 2013
Rated 5 out of 5 by TTSK Comprehensive facilities in Rio
Efficient and polite Front Desk, nice rooms with excellent sea view, great pool, and a great choice of eateries in the hotel. The buffet dinner was excellent.
November 20, 2012
Rated 5 out of 5 by BryeIsa Most relaxing weekend ever
We checked in early on the day we arrived, with plans to go sight-seeing in Rio that day. One look at the facilities and the environment we had access to, and our plans completely changed! Be warned that when staying at this hotel, you will not want to leave. The staff are very friendly and helpful, and were as much a part of our wonderful experience as the hotel itself.
August 26, 2014
Rated 5 out of 5 by alaninps Beautifullly re-done, Great service
I was pleasantly surprised by this hotel. Beautifully redone room and very good service. Problems with our luggage from airport were handled so well by Gabriel and another member of the concierge staff. I can't thank them enough. The new club lounge on 26th floor is wonderful. Great breakfast, staff who treat you so well. Chef knows how to make great food and he always comes out to ask if everything was cooked to order. Loved the Nespresso machines. Outstanding service by Agnaldo in Club Lounge, we felt at home every night.
Pool area is very comfortable and having your own private beach with comfortable lounge chairs is a real plus. Only negative is slight isolation. It's a very short cab to Leblon and Ipanema, but there is nothing else right at the hotel. We used the bus often. Right outside the hotel. Nearly every bus goes to Ipanema or Copacabana.
August 5, 2014
Rated 5 out of 5 by jetsum Facilities have improved
First stay since before the World Cup, and there have been many improvements to the facilities, including the fitness center and restaurants.
August 8, 2014