Rated 2 out of 5 by Jason56 Do Not Use Hotel Airport Transfer
I am a Platinum member with over 100+ nights stayed last year and I booked an Airport Pick-up with the hotel through my Personal Ambassador and I received a confirmation from the hotel but when I arrived at the Airport nobody was there to receive me. The whole purpose of booking a ride through the hotel was because I have several large pieces of luggage containing heavy work equipment that I did not want to drag through the airport to the taxi stand since the Mexico City Airport does not let you use luggage carts. When I arrived I went to the designated meeting point sent to me by the hotel and after waiting for 45 minutes I finally gave up and did exactly what I was trying to avoid and dragged all of my bags across the airport to the taxi stand. When I arrived at the hotel and asked why nobody came to get me they called the driver and he did not answer and they basically told me "We aren't sure, check back tomorrow and we will let you know". The next day I received an email with an apology (but still no explanation why) and an offer for a free airport transfer when I leave, I was so disgusted at this point that I turned it down and would rather pay out of my pocket then deal with their service again. Also when I checked in I asked what benefits I would be receiving with my room and status and was told the lounge and 500 points and that is all, I did not get a choice as is the norm with Platinum Membership at other properties, I found out 2 days later through a colleague of mine who was also staying at the hotel that I had 250 pesos credit at the restaurant everyday which they failed to mention to me. All of that being said the wait staff in the lounge was excellent and gave great service but next time I am in town I will be staying elsewhere since my status and loyalty means nothing at this property.
May 25, 2015
Rated 5 out of 5 by Variant Great location, good hotel, friendly staff
Great hotel, nice location, friendly staff, club lounge - very well kept!
Only one concern - wasn't able to sleep at weekend, due to some construction work going - drilling, hammering etc.
Overall - very good!
May 17, 2015
Rated 5 out of 5 by SimonT Wonderful Experience
My first trip to Mexico City was made even more memorable by the stay at this hotel. The staff was absolutely fantastic. They did everything they could do to make my stay as comfortable and enjoyable as possible. The rooms were clean and very comfortable. The club level had an excellent assortment of refreshments and food. The location was perfect. I am looking forward to future stays!
May 9, 2015
Rated 4 out of 5 by RodDC Excellent location and view
Had a great time at the hotel during our quick get away from the Washington D.C. area. I was recognized as a Platinum member right away and was fortunate to receive an upgrade to a spacious suite with a great river/downtown view. My family really enjoyed it!
April 7, 2015
Rated 5 out of 5 by RichardPK Ideal Location
I picked this hotel based on location and was not disappointed, close to my meetings and dozens of great bars and restaurants I had little reason to travel too far.
The staff were very accommodating, my only slight issue was the wifi, it kept dropping in and out which meant my phone switched to roaming
February 3, 2015
Rated 5 out of 5 by TomS60 Club Floors Have Gone Completely Upscale
I have stayed at the Maria Isabel Sheraton for business and pleasure several times since 1983, and it was always a well located and a high quality hotel. The hotel Club Floors have been completely remodeled and greatly exceeded previous experiences. I would certainly recommend this hotel for any visitor, business or pleasure, to the Reforma zone in Mexico City. It was an outstanding experience.
February 2, 2015
Rated 4 out of 5 by SanDiego1 nice
Hotel staff are well trained and very friendly. Club level rooms have been nicely upgraded. Great value. I enjoy visiting the hotel.
January 24, 2015
Rated 2 out of 5 by Edward85 Worst Starwood experience I've ever had
This hotel experience was nothing like I'm used to with the Starwood brand. I was assigned a 'renovated' room which meant the room had this key slot which turned on the electricity. Unfortunately this 'renovation' constantly malfunctions and I would wake up in the middle of the night with all the power in my room shut off including the air conditioner. When I asked for a mechanic they sent someone up who messed with the slot and temporarily fixed it. The next day and the day after it malfunctioned again. I was without air conditioning and power for the majority of my stay and they were unable to move me to another room for whatever reason. Platinum 75+ status means nothing here. Very disappointed.
December 17, 2014