Rated 5 out of 5 by Verified Reviewer Friends came down from St. Regis
I stayed at Maria Isabel, but my friends stayed at the St Regis where the conference was taking place. But they all came down to the "Maria" for drinks, dinner, and then they moved in to the "Maria" because they found it more comfortable, more reasonable, with excellent and easily accessible food and drink. I thought I would be envious of my friends staying at the St Regis; instead they found themselves constantly coming down to the "Maria."
May 2, 2016
Rated 3 out of 5 by fjnava86 Great Hotel, Not Great Room
Every time i went into my room it smelled really bad and the stench would not go away till the AC was running for a couple of hours. You need to put in your 1 keycard to get power. Had a coworker on the same floor and he seemed to have a better room overall even though we booked the same thing.
April 23, 2016
Rated 5 out of 5 by Alamo66 The Staff treat you like family.
I always enjoy staying at the hotel. My family away from home.
April 15, 2016
Rated 5 out of 5 by albert67 Great location
This Hotel is next to many attractions great for family and have a wonderful pool at the top floor with incredibles views.
April 2, 2016
Rated 5 out of 5 by Dstock Mexico City 2-Day Exploring
Staff went above and beyond the moment you walked through the door. As a Platinum member you have your own check-in on the 18th Floor with a view of the city!
Service was great! A restaurant someone spill wine on my shirt and the hotel had my shirt cleaned within 8hrs!
February 24, 2016
Rated 1 out of 5 by armexi worst experience
When I checked in at 1 pm, receptionist asked me ID, I gave my drive license to her. But at that time room was not available, so only I filled out check in slip. During my staying 1 night,followings ware what happenings,
-receptionist lost my drive license,after that she insisted she returned my ID to me.But by video it was proved she dropped it some place at the check in desk.It was more than 2 hours to find out.So I couldn't use my car
to leave from hotel for a while.
-After entering allocated room,I found garbage can full with garbage remained from previous user
-Room was not connected WI-FI,even as instructed I put room no. and my last name,but it was no use,so for repairing these one staff was coming,and asked me to change to another room,but by my dinner appointment I have to leave.
-Even these kind of inconvenience caused and spoiled my schedule, no one of staffs expressed excuse.
February 8, 2016
Rated 5 out of 5 by SolarFarmer Great for meetings and site seeing.
The hotel, fitness center, and the club on the 18th are quite accomadating. The staff is very friendly and responsive. I only regreat not taking time to enjoy the sauna!
January 22, 2016
Rated 3 out of 5 by jakaca23 location, location, location
A nice hotel in a great location. Lack of attention to details prevent it from being special and a cut above the others in this category. As some say, "the devil is in the details".
January 10, 2016