Rated 2 out of 5 by kobo PRICE/QUALITY not in balance
broken curtains, no hot/cold switch in the shower, bathroom design...historical......historical airo with an unacceptable noise....
selling this rooms for 150$ + taxes....simply too expensive. much more alternatives in the area.
April 18, 2013
Rated 4 out of 5 by TJ1961 Very poor Wi-FI
Wi-FI is poor at best! was lucky to have 1meg dowload speed,usually about 1/2 meg,, need to improve this specially when Starbucks is at least 5 times faster.
February 26, 2013
Rated 3 out of 5 by RafKam Nothing Spectacular, But Nothing To Fault
After staying mostly in Polanco, I decided to experiment with staying in Reforma and try our the Sheraton Maria Isabel. The rate was considerably less than that of hotels in Polanco so there was certainly no harm in trying.
The hotel is right across from the Angel of Independence monument, so very central. It's also right next to the US Embassy and lots of the bigger banks on Reforma. Most other interesting sites are however a rather longer walk or a cab ride away. There is a taxi stand right by the embassy (on the back of the side street), otherwise the bell boys will make you use the hotel taxis, which are expensive for shorter rides, but more comfortable and better value for the longer rides (Santa Fe, airport).
Check-in staff was helpful and I was upgraded to a corner suite, although from what I heard about the lack of proactive upgrades here, it might have had more to do with my platinum ambassador than the hotel's staff. As a platinum, I also had access to the Club Lounge.
The room was really massive, and was clearly two interconnected rooms, one of which was turned into a lounge area. It was however quite dated and tired looking, but again, altogether ok. Despite being on one of the busiest streets in town, I didn't notice significant traffic noise. One negative thing is that the minibar was empty and required a call to room service to have it filled up. Obviously, the whole point of having a stocked minibar is that you can help yourself whenever you feel like it, and not have to wait for someone to come up to your room...
I had room service on the first nice, and the food was surprisingly tasty, and good value. Drinks however were very poor value.
The Club Lounge was fine, with an extensive choice of food for breakfast, and somewhat scarce food choice for evening drinks. There is one complimentary drink per evening, although I found, irritatingly, this was not pointed out by staff: they would offer you a second, or third drink, and then bring you a bill as you were preparing to leave...
Pool is tiny, and the gym room is tucked away in a corner of the building, and despite being quite large, I didn't find any exercise mats. Also, they had possibly the world's flimsiest paper cups.
I probably wouldn't stay here again on accountof the dated rooms and the location, which is not for me, But if you have a specific need to be in that area, the Sheraton could be a cost-effective option.
June 8, 2012
Rated 4 out of 5 by hantinvy angles
right in front of the angles, 220 reforma plaza is within walking distance, us embassy right next door, so pretty safe, get upgraded to a suite, could see the angle from side, concierge helped, breakfast downstairs is better in selection than the club lounge, rooms are a little outdated but still fine,
March 17, 2013
Rated 5 out of 5 by Guest An excellent experience
I have stayed at the Maria Isabel on numerous occasions over the years, and the experience has always been great. The location is ideal, and the management and staff are very attentive and helpful. I would recommend this hotel to anyone planning a visit to Mexico City.
March 17, 2013
Rated 4 out of 5 by ishy Take a cab from the airport!
This hotel swindeled me for 65.00 dlls. offered to pick me up from the airport, then billed me 65.00 dlls. for it. i was never told there was a charge for that. other than that the staff was awesome, great and safe location. very nice gym. A little dissapointed with my view of other buildings.
November 12, 2011
Rated 4 out of 5 by Rocster Elevators
I have been to this hotel 4 times in the past two years and the elevators that are in the back/side of this property, of the three that are there only one ever has worked! Other than that, this is a fine property.
Oh, also don't expect the front desk to exchange US dollars to Pesos, they only accept Euros.
March 14, 2013
Rated 5 out of 5 by Sophie49 Very comfortable hotel
I love the ambiance of this hotel, very classy and most of all very comfortable!
December 5, 2011