Rated 3 out of 5 by Hola1624 Average hotel. Staff needs to be more responsive
The hotel is excellent in that it is right at the heart of the business centre in the city. The facilities are good too. The hotel needs heavy renovation though.
The staff takes very long to respond. Things as simple as sending bills on emails takes weeks of reminders.
December 8, 2014
Rated 5 out of 5 by David55Seattle Great Hotel in Mexico City center
Great Hotel = friendly staff, great facilities; quiet room and pillows of various sizes translated into a great night's sleep!
Only one issue -- my dinner charge showed up on my closing invoice as my room number: Room #664 become 664.00 Mexican Pesos. Hence, I was overcharged for dinner and I couldn't resolve at the front desk because I was not provided a receipt after dinner. . My only problem with an otherwise great stay.
December 5, 2014
Rated 2 out of 5 by DeanM Hotel needs a renovation
The hotel is quite dated and needs major renovation work. The main issue experienced during my stay is that anytime the air conditioner turned on, it is quite loud. Additionally, I believe there was construction activity during the day and the drilling sounds vibrating through the room were quite annoying. Concerning the check in procedure for platinum memters, you wait in line at the front desk where they send you to the 25th look for checkin followed by another elevator wait to get to your room.
December 4, 2014
Rated 4 out of 5 by Salina Great address even if a bit. run down
Hotel could really do with a refurbishment but staff is great and the live music and amazing mariachi group ( on a Tuesday evening ! ) really made my short stay a great one .
November 29, 2014
Rated 2 out of 5 by ChrisTX Why was this time different from before?
I have stayed at this property several times (many special occasions celebrated here) and have always enjoyed it; however, this time my room was unsatisfactory and staff (Jonathan) never responded to my desire to move to a different room. Please advise.
November 11, 2014
Rated 2 out of 5 by CY2014 Good location but outdated installations.
I have stayed at this location numerous times always for business reasons due to its proximity to our local office as well as to host conferences.
I made a reservation for a standard room as was told that only rooms in the Executive Club were available which was for an elevated price. Upon arriving to the hotel at 4pm, I was informed that there were not any rooms available and that it would be about 1 hour before a room was ready for me to check in. I found this disappointing considering check in time is 3pm and furthermore, I had business meetings I needed to get ready for after a long flight.
The staff is always friendly and accommodating, however I was given an option to stay in an older room with the same benefits of the Executive Club. This is disappointing as it is a room that I have stayed in numerous times before and has older fixtures. I would have rather not had to pay an increased rate to have such an old room.
I continue to stay in this hotel because of the location and would recommend to others based solely on that fact. However, I do think some overall management, aesthetics, and guest transition improvements need to be made to improve the overall experience in this location. It always seems that there is some inconvenience each time I have stayed which makes me feel it is a larger issue rather than just a one-off.
November 13, 2014
Rated 4 out of 5 by Chombi Great Location, but needs a facelift
This hotel would be great if it gets a renovation. One of the elevators has been broken for months, and the doors are patched with low quality compressed wood planks. The hallways feel old and tired. The air conditioners in the rooms are extremely loud. Having said this, I stay frequently at this hotel because of its location and the great customer service from the staff. This hotel truly deserves an update to its facilities so it can be restored to the level it deserves and to match the great level of customer service it provides.
July 19, 2013
Rated 3 out of 5 by RafKam Nothing Spectacular, But Nothing To Fault
After staying mostly in Polanco, I decided to experiment with staying in Reforma and try our the Sheraton Maria Isabel. The rate was considerably less than that of hotels in Polanco so there was certainly no harm in trying.
The hotel is right across from the Angel of Independence monument, so very central. It's also right next to the US Embassy and lots of the bigger banks on Reforma. Most other interesting sites are however a rather longer walk or a cab ride away. There is a taxi stand right by the embassy (on the back of the side street), otherwise the bell boys will make you use the hotel taxis, which are expensive for shorter rides, but more comfortable and better value for the longer rides (Santa Fe, airport).
Check-in staff was helpful and I was upgraded to a corner suite, although from what I heard about the lack of proactive upgrades here, it might have had more to do with my platinum ambassador than the hotel's staff. As a platinum, I also had access to the Club Lounge.
The room was really massive, and was clearly two interconnected rooms, one of which was turned into a lounge area. It was however quite dated and tired looking, but again, altogether ok. Despite being on one of the busiest streets in town, I didn't notice significant traffic noise. One negative thing is that the minibar was empty and required a call to room service to have it filled up. Obviously, the whole point of having a stocked minibar is that you can help yourself whenever you feel like it, and not have to wait for someone to come up to your room...
I had room service on the first nice, and the food was surprisingly tasty, and good value. Drinks however were very poor value.
The Club Lounge was fine, with an extensive choice of food for breakfast, and somewhat scarce food choice for evening drinks. There is one complimentary drink per evening, although I found, irritatingly, this was not pointed out by staff: they would offer you a second, or third drink, and then bring you a bill as you were preparing to leave...
Pool is tiny, and the gym room is tucked away in a corner of the building, and despite being quite large, I didn't find any exercise mats. Also, they had possibly the world's flimsiest paper cups.
I probably wouldn't stay here again on accountof the dated rooms and the location, which is not for me, But if you have a specific need to be in that area, the Sheraton could be a cost-effective option.
June 8, 2012