Rated 1 out of 5 by Young7 Amazingly terrible!!
This hotel is terrible.
I am experiencing day by day how terrible is your hotel.
I had dirty water in the shower, I brushed my teeth with this dirty warter.
I had leadkage on bath room.
Especially, attitude of employee of this hotel is terrible.
I am experiencing many unhappy cases in this hotel and they never say sorry
February 3, 2016
Rated 5 out of 5 by MiamiGuy Good customer service
I arrived at the hotel around 11AM, needing to take a quick shower before heading to a customer meeting. My room was not ready and the front desk person was not able to provide me with a precise time of when it would become available.
I was sent to guest relations who provided me access to a temporary room where I was able to freshen up and recharge my cell phone and laptop. It saved my meeting.
January 31, 2016
Rated 1 out of 5 by David2116 Forget about sleeping!
A party on the first floor was loud enough to be shaking my windows on the 21st floor! Until 5:30 AM! When I complained the hotel informed me that it was their policy to permit this until 5:30 and that I could sleep after that. How can a hotel rent "bedrooms" and rent "party rooms" at the same time? Especially permitting those kinds of volumes. It's criminal to take our money for a place to sleep and then do this. Other failures at this hotel: Despite making my reservation 5 weeks in advance, I still had to stay on a smoking floor. Concierge regularly misdirected us, all hotel restaurants were closed, pool didn't open as scheduled (was closed until after we left), ... I could go on. What a horrible place!
December 7, 2015
Rated 3 out of 5 by Chris845 Dissapointing Service
I arrived yesterday and attempted to go to the Bar for a bite to eat. They only had 4 entrees for dinner. I asked for an alternative restaurant and they directed me to the top floor. Upon arriving, the attendant directed me to the 2nd floor. There are no restaurants on the 2nd floor. I returned to the top floor and went to the buffet.
Today I requested a taxi from the doorman and specifically requested one that takes credit card. A car shows arrives but it is cash only. Afterwards the doorman directs me to the desk to request a taxi with the option to pay ahead. I decided not to eat out but I still needed to request a driver for the next morning. I waited at the desk for 15 minutes. There was nobody in line requiring service
Requested a electric adapter. Guest Services indicated they would send right up. After 30-45 minutes it still had not arrived. Called and it was delivered within 5-10 minutes.
Placed an order for room service. Expected wait time 45 minutes. After an hour and half I called and they had lost my order.
November 12, 2015
Rated 2 out of 5 by BNP1 Pathetic Check out experience
During check out I stood in the SPG line and waited for almost 30 minutes and saw others in the regular line be served and check out within 5-10 minutes.
On complaining to the Supervisor (Gisella Batann) who was manning the SPG line I was told she couldn't do anything even though there were 3 associates serving the regular check out line.
We then complained to the Guest relations supervisor (Agustina Diciervo) who told us the same . She then told us to check out on the Club level, I pointed out to her that it was 8.20am and the club level desk did not open till 9.00am, she shrugged her shoulders.
In summary the attitude of both associates was very poor and the customer service non-existent
June 26, 2015
Rated 1 out of 5 by EGORESCU Cold water and slow services
When I first entered the hotel I had a great impression about the new lobby. I got an upgrade to the club level and the experience at the executive lounge was very nice.
Early in the morning I found out there was NO hot water. I called the client services and a genitor came in but could not solve the problem. During the fixinig process, I tried to iron my shirt but there was NO iron in the room, only a disclamer to call the room service to request the iron what I did. Took them 2 more calls and 20 min to get the iron.
At the front desk, during check out - the clerk did NOT ask who my stay was, so at the end I told him everything and he stayed appatic without any reaction.
Worst stay ever. Very difference from what I am used at SPG's hotels
May 12, 2015
Rated 4 out of 5 by Horatio Excellent Experience But Room for Improvement
I stayed in this property 30 days continuously and overall had a great experience, although there are some issues I call to management’s attention as there is room for improvement.
First, I must say that Argentine people are very gracious (simpatico) and Buenos Aires is a great city. The staff at the hotel are typical of that wonderful Argentine charm. In particular this includes our chamber maid for the first two weeks (her name remains anonymous per your policy; she has over 30 years of service at the hotel and was just reassigned because of a bad back; she treated us as “family.” I also give special recognition to the staff in the 22nd floor club lounge.
In SPG recognition, we were upgraded to a suite room for the entire stay. This made our experience in Buenos Aires especially comfortable.
We will definitely return to Buenos Aires and definitely rebook at the Sheraton Hotel and Convention Center. We walk a lot and walked from the hotel all over, very convenient location walking to Recoleta, Palermo, San Telmo, Casa Rosada, Evita Museum, everywhere.
But, I would advise the hotel to make guests aware that they should be careful walking around on a weekend holiday when the streets are quiet, as we were victims of the squirt scam (police report filed). In this scam, a team of usually 3 (in our case woman, man, taxi driver) scouts for targets, they squirt you with stinky oil, making you believe it fell from an overhead air conditioner or from a bird, then they offer to help clean up the mess, while they pick your pockets). This happened to us in a very nice neighborhood right near the hotel.
Room for improvement:
I carried a “professional” wine opener from Tokyo as generally hotel cork screws are inadequate and Argentine wine (Malbec) is among the best. I left it on wet dry bar and the chamber maid taking care of our room on Sunday and Monday apparently removed it. I bought a replacement wine opener in a local store and put it in a wine shopping bag. The part-time chamber maid removed that wine shopping bag along with two other wind shopping bags I had on the wet bar and with it removed the second wine opener. I do not suggest that the part-time made stole the wine openers, just took them unintentionally.
I reported this incident to the SPG reception desk on the lobby floor not once but actually SIX times before they did anything about it, notifying security, which investigated. The cost of the two missing wine openers is no big deal but mention it because of the inconvenience and inadequate reception desk response.
Fitness Center: in general, excellent, better than the usual hotel gym; very attentive staff.
A few minor and one significant point for improvement:
1) locker keys should have a “safety pin” to be able to attach them to exercise shorts. A very low cost improvement
2) shower rooms should have a small tray or shelf for putting shampoo/conditioner brought by a guest
3) men in the dry sauna should be told very explicitly NOT to shave in the sauna room. At least 4 of them (Argentine) were shaving right in front of me. This is VERY unhealthy. I do not consider it a cultural issue. I never returned to the dry sauna room after that experience.
Restaurants: The hotel only has the usual café type restaurant and an Italian buffet restaurant. Having lived in Italy, “buffet” Italian food is nothing to brag about. Because Buenos Aires has such fantastic restaurants, perhaps the hotel feels another restaurant is not justified. Just mentioning.
Again, my wife and I had a very enjoyable stay and will return, just commenting on a few points for your consideration.
April 30, 2015
Rated 1 out of 5 by ColdinBA Freezing temp, water coming down the wall
Upon checking into my room, all I wanted to do was to take a shower and change before my business calls. The extreme cold of the air conditioning felt really good when I entered the room. I quickly moved the thermostat from 10 degrees Centigrade to a more comfortable 20 degrees and went into the shower, but first I had to run the water for 5 minutes until it went from brown to clear. Exiting the shower, I noticed water all over the floor and thought I must have messed up the shower curtain. Instead, I noticed the counter was covered in water as well as the wall. The water was coming from the ceiling. The temperature was still freezing, but I had to make my calls . I first called the guest service number and let them know my two issues. They indicated someone would be up to address them. After 3 hours of calls it was time to head to the office, but I was so cold that I first had to take another hot shower to warm up (outside temperature was 29 Celsius. Upon telling the check in agent at the front desk, she acknowledged that the water sometimes comes out brown and "all you have to do is run it for a while and it comes out clear". She indicated that someone would address my water on the floor and cold temperature issues before I returned that evening. Upon returning, I saw that nothing had been done. I called guest services again and asked for a new room. They said someone would be right up. After 20 minutes of waiting in the hall (it was far too cold to wait in the room), I had to call again. After about 5 minutes someone came and moved me to a new room which was fine. Overall, unresponsive staff, poor facility maintenance and indifference to guest needs.
March 14, 2015