Rated 4 out of 5 by Dardo75 Fitness Center
Fitness Center not included in the package/rate was disappointing.
August 28, 2012
Rated 2 out of 5 by Henri Had a lot of problems during my stay
I was having quite a challenging stay. On second day some renovation was done in floor above and when we came back room a huge amount of dust came through a/c and covered the whole room. All tablets, chairs, bed, my clothes were covered with thick dust. After insisting they agreed to change our room but no offer of any kind of compensation.
Internet connection in room was bad. We got disconnected sometimes every 5 minutes and required ot sign in again. We got our own Wifi router to the room, but did not improved situation at all, except maybe speed (which was slow).
Flushing toilet made a noise like Niagra falls and sometimes it did not stop flushing water. Was not fixed during the stay.
Breakfast on main restaurant downstairs was super crowded, it was practically impossible to order eggs as there was one chef and maybe 20 people waiting to place orders. Also the breakfast offer in general was below normal Starwood offer.
In general was not a very pleasant stay.
August 27, 2012
Rated 5 out of 5 by Tom33 Review of stay
The air conditioning did not work the first night but was fixed the next morning. We were disappointed that there were no Gideon bibles in the rooms.
August 15, 2012
Rated 4 out of 5 by ASCC Very good stay
The Sheraton Staff made me feel very well recognized as SPG Corporate member. The room this time was not great, just OK.
August 13, 2012
Rated 4 out of 5 by Inca Area manager
Excellent location and great service at all levels.
August 11, 2012
Rated 4 out of 5 by Bolso internet
internet is not in line with my expectations
The conection is very poor, and the hotel charge me the daily fee for each device,
Usually give me 2/3 devices, iphone, ipad, laptop, not in this property
August 8, 2012
Rated 5 out of 5 by ishii Exelent Hospitaluty
Front staffs have excellent hospitality. Especially a woman who has a glass (sorry I forget her name.)
August 5, 2012
Rated 1 out of 5 by JustTravel28 Hotel needs improvement
The lobby entrance is very modern and bright; however, the hotel room needs much improvement: 1) My bathroom has a musty odor; 2) The internet access was sporadic; 3) The lock on the door was loose and is held by one screw; 4) My room number was falling off the door; and 5) the carpet is worn and needs to be replaced. The hotel customer service needs to be improved. We had eight people scheduled to be long term guests (about 18 nights) and we were not recognized as such and were charged for all services (breakfast, access to gym, etc.). All eight of us decided to leave the hotel after staying at the hotel 1- 3 days and move to another hotel nearby for the remainder of the stay. Summary: This Sheraton lost about USD 50,000- 75,000 worth of business from 8 guests.
August 4, 2012
Rated 4 out of 5 by HL99 Hoel close to downtown
Sheraton at Retiro park & railway station has close connection to BsAs important areas:
bars & clubs jsut cross over the street or in Puerto Madero
sightseeing bus station 200m at Av. Santa Fe
SUBTE (Underdround) and more at Retiro railway statioin
July 31, 2012
Rated 4 out of 5 by JosePepe Good Experience
Main issue is we ran our of electricity during Saturday. Personnel is great, excellent service!
July 11, 2012
Rated 3 out of 5 by Manu Great Staff but hotel needs to me remodeled
The staff was very attentive and the service was great. However
1.. Classic rooms are worn down and feel old. On the first room (315) I had the door was open upon arrival, I had to close it very very hard in order to shut it. The security chain at the door was loose and so was the shower handlebar. There were no wash clothes to shower and the carpet just looked too old and dirty. The 2nd room (1120) was better but still old. On the positive side however the beds were amazing even on the classic rooms.
2. I would have expect that a hotel that gets a high % of business travelers will offer high speed internet for free and not for additional $15/day. It seemed excessive. This could be a perk offered at least to SPG members.
3. I didn't feel that my SPG membership brought anything else than just points. I was not offered any additional perks like bottled water at no additional cost, nighttime chocolates or at least having the room set up for the night every evening.
Bottom line this is a great hotel to stay at Buenos Aires. It is close to downtown and not far away from other areas of town such as Palermo and Belgrano.
It does need a revamp and staff should be able to offer certain perks suck as free internet, chocolates at night, bottled water and at least not the oldest crappy rooms to SPG members.
July 2, 2012
Rated 3 out of 5 by Jenna1714 Poor Service but good location
I stayed at this hotel last month and was very disappointed with the service. There were 7 of us and all but one of us had issues during our week long stay.
The location is great, however don't expect standard SPG service at this hotel. We tried to address room issues such as a leak in the bathroom that ruined some personal belongings, strong smoke smell, a very dirty bathroom, shower head that didn't work, and other issues but had several issues getting them to response or address the issues.
May 23, 2012
Rated 4 out of 5 by Etan88 I love this Hotel
I always like to stay at starwood group hotel while im in south america.
it's already become my second home while im away.
good location for business or tourist.friendly staff, and this is the first hotel in south america recognized the spg member.
my superstar hotel in south america.
sheraton BA, yu well deserved the brand.
May 20, 2012
Rated 1 out of 5 by RafKam Needs Urgent Refurb
I have stayed at this hotel about 6-8 times in the last 5 years. Recently I've changed to the Sheraton Libertador which, in my opinion, despite its own shortcomings is still vastly superior to this mess of a hotel.
Check in is usually a mess: you can be in line for hours, and heaven forbid if you are behind one of the many flight crews who use this hotel... Rooms are outdated, aircon issues are frequent and bathrooms are outdated. Forget about wifi internet in this hotel: it is non-existent. I once had the misfortune of being holed up in a room for 5 days as I came down with chicken pox and almost went crazy with only CNN, Bloomberg and no internet whatsoever! Let me add that on top of my lost appetite, the room service food is also extremely uninspiring. The only positive I can think of are the views from most rooms, especially at dusk.
It is virtually impossible to get a good night's sleep here thanks to the constant beeping of the elevators: no matter what floor the elevators are on, you can still hear the strident beeping noises far into the hallways and through the room doors. Also, I once had the misfortune of having a room located directly under the Club Lounge, cue what sounded like high heel shoes thumping and a very accurately timed industrial dishwasher noise every morning and evening directly overhead!
This hotel gives minimal SPG recognition. Upgrade consists of Club Floor room, which is exactly like a standard room, but with access to a lounge where in the evenings you will get a surly waiter to come 20 minutes after you sit down and offer you a soft drink. Should you require a beer, this will be charged to your room. Snacks are limited to peanuts, literally.
The outdoor pool is strategically situated just one floor up from what seems to be one of the busiest intersections for heavy-vehicles in town. So expect lots of honking and fumes throughout the day as you try to relax...
Finally, as you check out you may find yourself once again, queuing at the check out counter, and then at the taxi queue, especially in rush hour, an experience which can add up to an extra 20-30 minutes to your airport transfer.
Until this hotel is closed down and thoroughly refurbished, I will continue to take my business elsewhere.
April 11, 2012
Rated 4 out of 5 by looschud not a bad hotel.
good gym, good service, nice pool. my bed was a little old i thought. eating in the hotel was a little...weird. no central restaurant. unless you want to go out to the shopping arcade surrounding the hotel.
my room had no power (bathroom light was working), no internet, no tv the entire first night and i was charged for everything though. they tried their best to fix
either way a decent SPG experience.
March 4, 2012
Rated 4 out of 5 by BAfrequentvisitor Very nice stay this time
We booked a club room on the 22nd floor. There was no construction going on nearby and no noise. Checkin and checkout processes were seemless, accurate and fast. Club lounge on 22nd floor was closed during our say, but we were given access to the Park Tower club room instead, which was just as good. There were a couple issues with the room, A/C started to drip water and shower faucet handle was loose but staff fixed them immediately and someone called afterwards to make sure the repairs were done correctly, a nice touch. Housekeeping staff were very professional and courteous.
Location was very convenint for us and room service menu continues to be more varied and of better quality than other competing hotels in BA.
January 23, 2012
Rated 3 out of 5 by MarkC Pay for the gym...really?
The hotel is outdated, but adequate for business travel. It's centrally located.
They tried to charge me to access the gym. I fought the charge at check out and had to speak with 3 people! No warning of charge is giveng at check in or verbally when entering the gym. $15 for a Sheraton gym??? ridiculous. I travel for work and am not going to expense 30 minutes on the treadmill.
January 23, 2012
Rated 5 out of 5 by Pat65 Great stay at B. A. Sheraton
Front desk staff was exceptionally helpful. We arrived hot and tired. .They were kind, most courteous, and after explaining that construction noise occured between 10a and 6p, made sure our stay would not be impacted by their renovations. Hotel is in a great location. Security guards dress in suit and ties and are nearly invisible among the many well dressed guests. Service by cleaning staff, bar staff and conceriege were superb. High marks all around!
January 13, 2012
Rated 2 out of 5 by henriquefd Horrible customer service and outdated facilities
I have checked in on 28th dec/2011 and checked out 01 jan/2012. The Hotel was full!
Check in was easy and staff was friendly, but they decided to reform the hotel during high season. The reform was going on at the 19th floor, but I was at the 17th floor and it was so loud it sounded like it was happening inside my room! It was fromt 10am to 6pm, every single day! Considering this was happening on the 19th floor and I was on the 17th floor, I imagine that, at the very least, they shouldn't put anyone between the 17th and 21st floors! Or give a huge discount to those who stayed in such rooms and only put guests there AFTER a warning DURING CHECK IN!
The management of the hotel displayed how poorly they think of their guests and how they are willing to cash in at any costs.
I called them very upset demanding to change my rooms and they tried to stay polite, saying they were very sorry but that the hotel was full! THis is unacceptable! I will upload the video I filmed with my cell phone and try to post a link here. It is beyond belief how they tortured a lot of guests that way.
Other than that, the rooms were dusty, the room looked outdated, the bathroom was clean but showed clear signs of aging and the towels were of 3 stars quality.
The breakfast was regular. Nothing amazing. The scrambled eggs were always cold, though. And the orange juice tasted like industrialized juice. Didnt taste natural.
The concierge was helpful, but understaffed for high season. I also hated that I left a message in the concierge for my city tour guide, warning I wouldn't be attending in the morning but would rather do the city tour in the afternoon and the city tour guide didn't receive that message.
The Wi-fi internet signal was weak and the internet was expensive.
The hotel also seem to want to charge you for everything.
The prices at the mini bar were also unecessarily expensive. Leaves a bad impression. I know mini bar food is supposed to be expensive, but when charge too much, it looks greedy and doesn't leave a nice impression.
The hotel also lacks a good restaurant. If you are tired and want to have lunch or dinner in the hotel, you are left with eating at the buffet at the same restaurant you had breakfast, or ordering an expensive room service.
The other restaurant that was supposed to serve dinner and lunch was almost never working.
Best thing in the hotel, to be honest, it the soap. Very creamy and smelled nice. The location is also great.
Very poorly managed hotel, though. Left there with the impression they just pretend to care about customers, but actually dont.
January 4, 2012
Rated 3 out of 5 by BAfrequentvisitor Hotel is showing signs of its age and not yet fully updated/renovated
Booked Club room on 20th floor. Room was clean and bathroom updated if a bit small. Has shower in tub, 1980's style smallish hotel room bathroom. Checkin process on club floor 22 efficient and courteous. TV did not work well, speakers vibrated and screen dimmed on and off. Asked maintenance to repair but problem persisted even after they indicated they had dealt with it. A/C system also made noises when fan was running. Good room service menu as compared to other hotels I have stayed at in BA. Internet service was, however, slow and cut out intermittently. Club lounge breakfast was good with wide selection of high quality food items, better than other BA hotels I have stayed in, however happy hour in the evening was disappointing. Limired food items and red wine served not very good. Club lounge has great views as did my room. There was construction going on in rooms near mine during my stay and lots of banging noises though only in daytime hours. On checkout, they were unable to generate the bill properly, computer could not assign proper dates to the various charges. Said they would send a proper bill via e-mail, hopefully they will do that. Lobby is large and modern and there are a number of decent restaurants on the property. Hotel is showing signs of its age and not fully updated, even on club floors, which are much better than non club floors.
December 12, 2011
Rated 3 out of 5 by Larry Sheraton Buenos Airies Hotel
I have stayed at this location several times, and as a platinum member was never given an upgrade. I was given a standard room on the 17th floor where the plumbing did not work, the bathroom sink would overflow, and the shower had little water pressure. I knew that the 22nd floor had a Starwood lounge where in the past I had a buffet breakfest, I attempted to enter, because I was not on the prefered floor, I was denied access to the lounge. The Platinmum card did nothing for me. I will not stay at this property during my next visit.
December 5, 2011
Rated 5 out of 5 by daemonr00t Great place to stay!
As in every Sheraton all the staff is focused on making you feel great.
And the area where this hotel is located is great to shopping and eating too.
I'll come back for sure and I also highly recommend this place.
November 30, 2011
Rated 2 out of 5 by djwhite123 Hotel is tired
While the lobby and staff are impeccable, the rooms were way below my expectation. The furniture was old and the bathrooms were no better than a 2 star property. The grout was all stained and the hairdryer was circa 1970 attached to the walls. The outlet also didn't work in the bathroom. There was garbage still in the receptable in the bathroom.The hotel is in dire need of a room extensive renovation
November 29, 2011
Rated 2 out of 5 by djwhite123 Very tired property
This Sheratons rooms are badly in need of an update. The furnishings are old and outdated and the bathrooms are very worn. In the suite that I was given, the bathtub grout, was all discolored and the knobs are the shower were broken, The hairdryer was out of the 60's attached to the walls and the tv and phone were non functional when I checked in. The staff was exceptional, and hopefully the property will renovate and give the workers rooms that they can be proud of
November 21, 2011
Rated 3 out of 5 by Willy Not up to Sheraton standards
-Internet//wireless service is problematic and sporadic for a business stay. Kept getting kicked out of VPN.
-Phone service kept dropping
-Lounge lacks an extensive menu of "bar food" and service is poor
-Air conditioning in room pumped hot air in the mornings
-No hot water from bathroom sink. Hot water faucet did not work
November 17, 2011