Rated 3 out of 5 by colurita Improvements suggested for room
The desk nreed to have american plug in with 110V..not only in the bathroom please.
The faucet did not work properly, they were hard to handle and water flow was not constant , nor maintained the temperature initially selected. In the middle of the shower I even experienced that the water flow stopped totally all of a sudden.
Breakfeast is poor on juices and fruit selection.
January 30, 2013
Rated 4 out of 5 by BigJim123 Good - But
The hotel did an excellent job of express check in of a large group. The common facilities and staff were excellent. Breakfast at Cardinale was very good. The room itself needs a major upgrade, The shower head and bathroom door needed repair. The air conditioning would not work at intermediate settings, the carpet was stained and there were nicks in the furniture.
December 25, 2013
Rated 2 out of 5 by Yeyo The rooms were outdated and dirty rugs
I stayed in room 1020 and it had stains in the carpet and the water faucets in the bathroom would turn and turn with no water coming out, also the service personnel need hospitality training, terrible service. Also the same problem I had two years ago with the keyless entries, had to go down to the front desk twice cause the card would not open the door.
April 21, 2014
Rated 1 out of 5 by UEMICR internet issues
I was in Buenos Aires for business, so internet access is critical. Although expensive, the Sheraton wifi barely functioned. 2 days it did not work outside of the lobby area. The other days, it was very, very slow and each time my phone or computer went to sleep, I had to repeat the login process. This is just not acceptable for a business-oriented hotel.
December 8, 2012
Rated 2 out of 5 by Humbert Need to renovate
Rooms and meeting rooms need to be renovated.
Personal appearance of the people who work at the hotel is not good, bad assistance by concierge, definitely not helpful.
October 10, 2014
Rated 3 out of 5 by MisterRealityCheck Old friend needs love...
I first stayed at this property in the late 90's, and early 2000. It was fantastic. Perhaps I've refined my tastes or perhaps the hotel has been left to wither in it's old age. It badly needs some TLC. Carpeting was ugly and dirty, bathrooms were clean but broken down, water in the tub was the color of light tea, etc. In short, way below expectations.
April 8, 2014
Rated 3 out of 5 by Jen78 Nice hotel, bad WiFi
Very nice hotel, Clean large room. was there on business so important to be able to work and check my email, which was almost impossible due to a WiFi that only work very slowly if it worked at all. When complaining, I got no response, and upon check out, I still had to pay for it since they had no record of me complaining. For shame Sheraton!
April 22, 2013
Rated 4 out of 5 by AnnieI Ann's Review
The Hotel is very good, with good location and high quality food servings. However i have the following concerns;
1, The staff speak Spanish and the English fluency is poor.
2. The hotel doesn't offer late check-out though most of the other SPG's hotel have offered me this earlier.
3. Distance calls made fro my room are over over priced.
November 23, 2013
Rated 2 out of 5 by AJ44 Needs upgrade in room
Nice lobby area and staff very nice and helpful. We were in room 328. Carpets are filthy. Bathroom is disappointing and needs overhaul.
Booked thru Regent cruises so not assigned a SPG room/floor. Regent should not put their guests in these rooms.
There was also water that leaked into the room from above but the staff handled that well .
December 23, 2013
Rated 2 out of 5 by prlima Air conditioning not working properly (room 739)
After arrival at night I realized that air conditioning was not working properly. Since it was late, maintanance was scheduled for the next day. They solved the problem.
Of course my expectation was to find everything ok at my arrival. It was a great disapointment.
Also, it seems that rooms need a reform (specially bathroom, carpet, etc)
October 25, 2013
Rated 5 out of 5 by Fernando58 If only breakfast had more options...
The Sheraton Club is a great idea, but could have some more food options. Including the simple option of allowing a guest to invite ONE person for breakfast.
I am very glad that, for the first time, I'm comfortable with giving a 5-star rating. Congratulations, this is an excellent hotel to where I'll certainly come back soon.
October 26, 2013
Rated 4 out of 5 by advocate good value
ENJOYED OUR STAY - One issue - We stayed in 3 different rooms in 2weeks - we came back to BA two times. Each room had different features some better than others. First room was the best. AC worked the best; had a large hand held mirror; bathtub had no stains. Staff on last weekend were not as nice as all staff as other times.
September 24, 2012
Rated 3 out of 5 by JR10 Bad room quality
I am a SPG member and likes to use Sheraton in Buenos Aires. Unfortunately my last stay in October was a disaster: bad room quality, air conditioning not working. I tried twice to request fixing or changing room but only promises, no action.
I will think again if should stay or not in Sheraton Buenos Aires in my next travel.
November 3, 2012
Rated 4 out of 5 by Etan88 I love this Hotel
I always like to stay at starwood group hotel while im in south america.
it's already become my second home while im away.
good location for business or tourist.friendly staff, and this is the first hotel in south america recognized the spg member.
my superstar hotel in south america.
sheraton BA, yu well deserved the brand.
May 20, 2012
Rated 5 out of 5 by Jose1984 Great Improvement
I had some bad experiencies with this hotel in past stays but I have to say I am really impressed on the improvement. The wifi was working and the room was excellent. My only comment would be that the bar-restaurant service was really slow, I had to take the menus by myself to get some attention from the waiters
June 22, 2014
Rated 4 out of 5 by Lady2013 gods little angels
What ever i needed they made sure i got it and quickly. I had so much fun i told them all me likes and my personality and every night i got to go the best dinners ever. They found me a fan so i could sleep better. Room services was great and so wast the drinks at the pool. Thanks so much for helping with my great vacation.
January 14, 2013
Rated 2 out of 5 by erin1234 A little dissapointing
I've stayed at this hotel several times and I am finding that it needs improvements. The wireless internet does not work in the rooms, my shower did not work properly, and you can hear the people in the rooms next to you. The staff is all extremly helpful and friendly but that is the only good part about the hotel.
September 21, 2012
Rated 2 out of 5 by DRV123 Room and expectations
The room looks old, the beds are too soft. The bathroom is very old as well and everything needs to be painted. Carpets look dirty.
Besides that i did not get the SPG floor, I was sent to another one. I know those floors are usually more up do date but this was not.
I was very dissapointed with this Starwood Hotel.
January 9, 2013
Rated 4 out of 5 by rsaran Superb! Just 1 comment...
As always I had a wonderful stay with you.
The only remark is to recommend to refrain from providing parfum tissue paper in the bath room, sticking to to regular one instead.
The fragrance tissue paper hits my allergy hard and I presume other people may have the same worry.
Thank you again for the wonderful stay.
April 25, 2013
Rated 5 out of 5 by tincho One of the best hotels in Buenos Aires
WIth an excellent location in the Retiro neighborhood, this property has one of the best Executive Lounges so far. I would just add it a couple of desktop computers inside the Executive Lounge in order to make it perfect!
The breakfast in the Executive Lounge is definitively one of the best for an Executive Lounge!
December 29, 2013
Rated 5 out of 5 by Doctormom Excellent Overall
Excellent staff, went above and beyond to help. The club level complimentary breakfast and afternoon tea were excellent in quality and variety. Quiet and pleasant environment too. Club level room was spacious and well maintained. Bedding and linens were of great quality. A great hotel in a convenient location.
April 5, 2014
Rated 3 out of 5 by tincho Several things have to be improved
First of all, for my stay the Starpoints are still MISSING!! In spite of so many days having elapsed, I do not see any point credited into my SPG account!! Please credit them!
Internet facilities must be improved as well, in a Saturday evening it was impossible to print a single sheet of paper, unbeliavable!
December 1, 2012
Rated 4 out of 5 by tiare1 Lifesaver !
This hotel is a lifesaver for when one arrives jetlagged from a long plane journey or needs to rest up before a long return flight.
The beds are comfortable and the rooms werre peaceful. We really appreciated getting a suite as well. Staff were good and the 22/F Club Lounge was of a very pleasing standard.
January 3, 2013
Rated 4 out of 5 by Milo50 Sheraton Hotel
I thought this Hotel is in a very good location in the city to view all the sights. The Hotel rooms need to be upgrade. The carpet was stained and their were cracks in the bathroom tiles. Although it was clean it needs to be redone. The staff were very helpful no matter what questions were asked.
December 30, 2012
Rated 5 out of 5 by Scott55 Hotel well located
This hotel is located steps from the downtown business district, hundreds of restaurants, and shopping. Also easy access to the metro and local trains. The service is excellent and always has been, which is why this is where I stay when I am in Buenos Aires.
July 31, 2014
Rated 5 out of 5 by Karen06 Beautiful Hotel
Beautiful hotel. I stayed 2 nights in early December. Great front desk employees, especially Andres. He was extremely courteous and helpful during my stay. Very nice gym facilities. Loved the nice suite upgrade, beautiful bath area. Also very spacious club room with lots of breakfast choices!
December 12, 2012
Rated 5 out of 5 by Rudi44 Home away rom home
Since -28- years I am a faithful customer of the Sheraton Retiro in Buenos Aires. Ideal location close to the heart of the city. State of the art in-room facilities, luxurious bathroom and coffee corner in the suite and efficient and friendly service adds to the pleasure of staying there.
September 1, 2013
Rated 4 out of 5 by AMHT Good Service
The hotel has a good level of service, staff always is pending about of any issue or if you need help.
September 28, 2014
Rated 5 out of 5 by Kristy07 We were very comfortable at this hotel.
We were happy with the fact it had a very nice exercise facility so we could keep with our routine while gone from home. The pool was nice and the facilities were well kept . The staff was pleasent and helpful with our needs. If we return to Argentina we will choose this hotel again.
February 26, 2013
Rated 5 out of 5 by madomare Superb hotel
Excellent and traditional luxury and attention maintained over the years.
October 1, 2014