Rated 3 out of 5 by tincho Several things have to be improved
First of all, for my stay the Starpoints are still MISSING!! In spite of so many days having elapsed, I do not see any point credited into my SPG account!! Please credit them!
Internet facilities must be improved as well, in a Saturday evening it was impossible to print a single sheet of paper, unbeliavable!
December 1, 2012
Rated 4 out of 5 by tiare1 Lifesaver !
This hotel is a lifesaver for when one arrives jetlagged from a long plane journey or needs to rest up before a long return flight.
The beds are comfortable and the rooms werre peaceful. We really appreciated getting a suite as well. Staff were good and the 22/F Club Lounge was of a very pleasing standard.
January 3, 2013
Rated 5 out of 5 by Hubert Staff
Our Delta flight was cancelled and your reception staff was extremely helpful. Thank you very much
March 26, 2014
Rated 4 out of 5 by Milo50 Sheraton Hotel
I thought this Hotel is in a very good location in the city to view all the sights. The Hotel rooms need to be upgrade. The carpet was stained and their were cracks in the bathroom tiles. Although it was clean it needs to be redone. The staff were very helpful no matter what questions were asked.
December 30, 2012
Rated 5 out of 5 by Mark14 Check In
Overall stay was outstanding - Need to improve the check in process - room not available - Why - Had a reservation? Flights arrive mid day the rooms need to be ready.
March 10, 2014
Rated 5 out of 5 by Karen06 Beautiful Hotel
Beautiful hotel. I stayed 2 nights in early December. Great front desk employees, especially Andres. He was extremely courteous and helpful during my stay. Very nice gym facilities. Loved the nice suite upgrade, beautiful bath area. Also very spacious club room with lots of breakfast choices!
December 12, 2012
Rated 5 out of 5 by Rudi44 Home away rom home
Since -28- years I am a faithful customer of the Sheraton Retiro in Buenos Aires. Ideal location close to the heart of the city. State of the art in-room facilities, luxurious bathroom and coffee corner in the suite and efficient and friendly service adds to the pleasure of staying there.
September 1, 2013
Rated 5 out of 5 by Kristy07 We were very comfortable at this hotel.
We were happy with the fact it had a very nice exercise facility so we could keep with our routine while gone from home. The pool was nice and the facilities were well kept . The staff was pleasent and helpful with our needs. If we return to Argentina we will choose this hotel again.
February 26, 2013
Rated 4 out of 5 by Carlos57 Rooms have to have a little updating
It seem that rooms stayed a bit old, let as say perhaps in the 90´.
March 25, 2014
Rated 4 out of 5 by NYtraveler Practical location
The hotel is in a good location, near Recoletto neighborhood, restaurants, etc.
The rooms need a little upgrading, but are OK for business travel. Staff is friendly.
Internet gets slower during rush hours so work early or late. Breakfast at the Cardinal restaurant was a good buffet.
March 19, 2013
Rated 5 out of 5 by jLW2013 Great location!
Sheraton is located inside the Park which makes one feel as if the Iguazu National Park is in "my backyard". Great location, pool, good breakfast!
March 10, 2014
Rated 3 out of 5 by Dieferes Need more customer sense on needs
I was sent to a room in a floor that was smoking floor while I do not smoke and noone at front desk asked me about it
Network connectivity is an issue since the wifi was poor all the time allowing only connectivity throught cable wich is not as confortable as being connected in bed
May 20, 2013
Rated 2 out of 5 by jwdub Producer
This hotel needs a complete overhaul.
March 28, 2014
Rated 5 out of 5 by Jim37 Great stay in a great City
A very nice facility; loved the bed and the view from the high floors - we overlooked the ferry harbor. We were there during some excitement - a port fire and a torrential rain - and the staff handled every thing well. Very convienient location for walking around BsAs.
December 11, 2012
Rated 4 out of 5 by AT1023 good stay
It was only a day stay there, but had good comfort of sleep and rest to stay in this hotel.
Although I didn't have chance to use the breakfast lounge and fitness this time, it is always good to have and easy to have the dedicated floor for Gold status and up floor.
December 17, 2012
Rated 4 out of 5 by Spins Good location
This hotel is in a good location near the train station and the BuqueBus with beautiful views and close to some excellent restaurants. The internet did not work as well as we hoped but usually we received assistance from either the internet area or the front desk.
December 11, 2012
Rated 4 out of 5 by Lou0103 Nice stay, expensive internet
It was a nice stay at the Sheraton, but i had problems with internet access in the meeting rooms, although i have bought it for 24 hours... anyway, i believe SPG members should have internet as courtesy or, at least, have some kind of special rate for internet
March 3, 2013
Rated 5 out of 5 by Carib4ever A one day stay
I spent 1 day a the Sheraton, I requested a late check out and a crib for my son.
The service was excellent, the hotel itself was great and in a beautiful location.
I got my so needed late check out and a room on the 20th floor without asking for an upgrade.
June 27, 2013
Rated 2 out of 5 by anonuser This is an old hotel with very unpleasant employees
Room seems to be old, with very poor light, and non existent sound window isolation which translates to a lot of noise coming from the outside.
Employees seemed to be tired of having to attend too many people. The worst part were the bar waiters.
November 27, 2013
Rated 2 out of 5 by Malu25 Hotel needs updates
First day room was no clean, second day was clean leaving the food for night before in the room. Carpet very dirty, bathroom old needs update and TLC.
February 23, 2014
Rated 4 out of 5 by HL99 Hoel close to downtown
Sheraton at Retiro park & railway station has close connection to BsAs important areas:
bars & clubs jsut cross over the street or in Puerto Madero
sightseeing bus station 200m at Av. Santa Fe
SUBTE (Underdround) and more at Retiro railway statioin
July 31, 2012
Rated 3 out of 5 by BizTraveller2013 Great location for business travellers.
This hotel is always my first choice when travelling on business to Buenos Aires.
Staff is friendly and facilities well maintained.
Blackout curtains didn't block the light from outside, which to me is always a must for a good night of sleep.
August 18, 2013
Rated 3 out of 5 by steph2001 Great location but no free water or wireless
Nice hotel in a great location. But hate it when hotels charge you for water in the room and a wireless connection. When you've been travellling all day and paid a fair amount of money for a hotel room a free bottle of water is pretty standard.
December 16, 2012
Rated 2 out of 5 by Dolly33 Sheraton Buenos Aires
My room smelt of smoke and the air conditioning had to be repaired whilst i was in the room. The carpet was disgusting. The s bathroom taps etc were worn out and in desperate need of replacement.
January 22, 2014
Rated 5 out of 5 by Travelerbsas Excelent location and best people
Staff make you feel really good , at the room was clean and personal was always looking for gives you the best comfort. I'd been here several times working or with my wife. I will select this hotel again when i need to go buenosaires..
February 5, 2013
Rated 5 out of 5 by alex1969 this hotel has great features
this hotel instalation clean, luxury,
March 13, 2014
Rated 5 out of 5 by Luis66 Satisfaction
Service we received was better than my expectations, Me and my family really felt that all the people did his best effort to give us a complete experience of attention, care and commitment. A week unforgetable, thanks.
November 11, 2013
Rated 4 out of 5 by RJM22 Excellent banquet staff,meeting and front desk team!
We ran a 2 day meeting for 450 people at the Sheraton Buenos Aires. The banquet and set-up staff were outstanding.The meeting team and front desk team very responsive!
The staff are definitely the asset of this hotel!
April 16, 2013
Rated 4 out of 5 by Larbo 3 Days in BA
Centrally located, this hotel is close to everything, be it Shopping, Dining, or the coolest of Bars.
Accross fron both Bus and train station, and minutes away from the local airport, this site makes for easy access.
November 23, 2012
Rated 3 out of 5 by Cadu Wireless - Buenos Aires
I had a good time at Sheraton however it is important to mention that during my 6 nights at Sheraton... I had every day wireless issue to use my IPhone. The Hotel try to help but where not able to correct the issue.
August 30, 2012