Rated 5 out of 5 by Tommy Visiting Argentina
The hotel is located in an interesting point. The surroundings are safe, and you can go around for a walk.
April 19, 2013
Rated 3 out of 5 by kowalsky great location but not on the net
The internet connection in the rooms is expensive, is unusable too slow impossible to connect.
February 7, 2013
Rated 4 out of 5 by JosePepe Good Experience
Main issue is we ran our of electricity during Saturday. Personnel is great, excellent service!
July 11, 2012
Rated 4 out of 5 by pirulito Wireless connection very poor in my room
Wireless connection from 16th floor rooms was poor.
Cable connection worked fine.
April 29, 2013
Rated 2 out of 5 by Arturo Below expectation
Poor wireless service, very bad beds, bathroom floor always with water after cleaning (a lot)
October 29, 2012
Rated 3 out of 5 by Renea57 Overallrating
Personnal never interestd toassist the gust!!!
Looks like the hoteldo not need guest
February 17, 2013
Rated 4 out of 5 by fabnlee Great Fitness Center
Beautiful Fitness Center with tones of new high end machines. Nice outdoor pool.
October 29, 2012
Rated 4 out of 5 by Dardo75 Fitness Center
Fitness Center not included in the package/rate was disappointing.
August 28, 2012
Rated 5 out of 5 by paris17 excellent hotel
excellent location in Buenos Aires and excellent service
March 5, 2013
Rated 4 out of 5 by Dano Lounge Room
Personnel is very professional.
May 27, 2013
Rated 5 out of 5 by JMichel This hotel has great features
Very important improvment since my last stay.
April 21, 2013
Rated 4 out of 5 by Neterin For any doubts, always solution
there are many options to spend the time in the hotel.
August 28, 2012
Rated 4 out of 5 by Inca Area manager
Excellent location and great service at all levels.
August 11, 2012
Rated 3 out of 5 by cassia Rooms
The rooms at this hotel needs to be refreshed.
March 13, 2013
Rated 4 out of 5 by Enlightenment Internet
Internet connection is expensive and unreliable
February 19, 2013
Rated 4 out of 5 by Guest Internet
Internet should be included I with room charge
February 10, 2013
Rated 5 out of 5 by Mosca73 We love Sheraton Hotel
This hotel always gives us more than we expect
November 29, 2012
Rated 2 out of 5 by DIAGEO Internet does not work
Wireless is key. A MUST to improve
February 25, 2013
Rated 5 out of 5 by Gatoooo Great customer service
Everybody is willing to help you
December 15, 2012
Rated 4 out of 5 by nicsap ME LIKE
NICE HOTEL, LOT OF CHARME.
February 14, 2013
Rated 3 out of 5 by Manu Great Staff but hotel needs to me remodeled
The staff was very attentive and the service was great. However
1.. Classic rooms are worn down and feel old. On the first room (315) I had the door was open upon arrival, I had to close it very very hard in order to shut it. The security chain at the door was loose and so was the shower handlebar. There were no wash clothes to shower and the carpet just looked too old and dirty. The 2nd room (1120) was better but still old. On the positive side however the beds were amazing even on the classic rooms.
2. I would have expect that a hotel that gets a high % of business travelers will offer high speed internet for free and not for additional $15/day. It seemed excessive. This could be a perk offered at least to SPG members.
3. I didn't feel that my SPG membership brought anything else than just points. I was not offered any additional perks like bottled water at no additional cost, nighttime chocolates or at least having the room set up for the night every evening.
Bottom line this is a great hotel to stay at Buenos Aires. It is close to downtown and not far away from other areas of town such as Palermo and Belgrano.
It does need a revamp and staff should be able to offer certain perks suck as free internet, chocolates at night, bottled water and at least not the oldest crappy rooms to SPG members.
July 2, 2012
Rated 2 out of 5 by henriquefd Horrible customer service and outdated facilities
I have checked in on 28th dec/2011 and checked out 01 jan/2012. The Hotel was full!
Check in was easy and staff was friendly, but they decided to reform the hotel during high season. The reform was going on at the 19th floor, but I was at the 17th floor and it was so loud it sounded like it was happening inside my room! It was fromt 10am to 6pm, every single day! Considering this was happening on the 19th floor and I was on the 17th floor, I imagine that, at the very least, they shouldn't put anyone between the 17th and 21st floors! Or give a huge discount to those who stayed in such rooms and only put guests there AFTER a warning DURING CHECK IN!
The management of the hotel displayed how poorly they think of their guests and how they are willing to cash in at any costs.
I called them very upset demanding to change my rooms and they tried to stay polite, saying they were very sorry but that the hotel was full! THis is unacceptable! I will upload the video I filmed with my cell phone and try to post a link here. It is beyond belief how they tortured a lot of guests that way.
Other than that, the rooms were dusty, the room looked outdated, the bathroom was clean but showed clear signs of aging and the towels were of 3 stars quality.
The breakfast was regular. Nothing amazing. The scrambled eggs were always cold, though. And the orange juice tasted like industrialized juice. Didnt taste natural.
The concierge was helpful, but understaffed for high season. I also hated that I left a message in the concierge for my city tour guide, warning I wouldn't be attending in the morning but would rather do the city tour in the afternoon and the city tour guide didn't receive that message.
The Wi-fi internet signal was weak and the internet was expensive.
The hotel also seem to want to charge you for everything.
The prices at the mini bar were also unecessarily expensive. Leaves a bad impression. I know mini bar food is supposed to be expensive, but when charge too much, it looks greedy and doesn't leave a nice impression.
The hotel also lacks a good restaurant. If you are tired and want to have lunch or dinner in the hotel, you are left with eating at the buffet at the same restaurant you had breakfast, or ordering an expensive room service.
The other restaurant that was supposed to serve dinner and lunch was almost never working.
Best thing in the hotel, to be honest, it the soap. Very creamy and smelled nice. The location is also great.
Very poorly managed hotel, though. Left there with the impression they just pretend to care about customers, but actually dont.
January 4, 2012