Rated 4 out of 5 by coprof The room was great, the food not so good
The Breakfast buffet was perhaps the worst breakfast I've had in a long time. I would have expected far greater food. The room was comfortable and very clean. I enjoyed the complete bathroom facilities. The beds were very comfortable. Checking out at noon wasn't convenient but understandable. My flight out wasn't until 10:45 PM so I could have used some more nap time in the room. I loved the fitness center.
December 25, 2013
Rated 4 out of 5 by MSS71 Nice and confortable
It was a nice and comfortable experience. It seems it's a very good choice for business travel purposes. Nice room, breakfast, reception and staff. The only thing to mention and that I think is very common in the hotels is that environment initiatives are not always achieved. For example the replacement of towels or the request of not require maid. They are not huge issues but I think they can me improved. Thanks.
September 20, 2013
Rated 4 out of 5 by looschud not a bad hotel.
good gym, good service, nice pool. my bed was a little old i thought. eating in the hotel was a little...weird. no central restaurant. unless you want to go out to the shopping arcade surrounding the hotel.
my room had no power (bathroom light was working), no internet, no tv the entire first night and i was charged for everything though. they tried their best to fix
either way a decent SPG experience.
March 4, 2012
Rated 3 out of 5 by imartinez Stay in Sheraton Buenos Aires Hotel & Convention Center
I arrived at the hotel by 2:40 pm the check in is supposed to be at 3:00 pm, but the room was not ready until 4:20 pm. The first night the A/C system was not working propperly and it was draining water, so the carpet got some water on it and the water stainedd the carpet, those stains were not cleaned during a 13 days stay. At the front desk people is not so kind and helpful. Regarding the room service, the only night I asked for room service, it took about 40 minutes to receive the meals I ordered. Finally, at least for me, the internet service is one of the most important complements a hotel can offer, but at this hotel the internet connection is very slow and some times it's just impossible to get in to the internet, I had to go downstairs (to the lobby floor), several times to get into the internet, because in the lobby floor the internet connection was better than in my room.
November 26, 2012
Rated 1 out of 5 by ShowerlessinBA Definitely below Sheraton Standards - not a 5 star Hotel
Early arrival after overnight trip. Surprise at front desk, staff made a mistake with reservation: no room available for early check-in. Showered and changed at their fitness center: wet floors, no dry place to lay and open a suitcase, very old and poorly maintained facilities. Evening return after full day of work, check-in, receive room upgrade as apology. Following morning, no hot water. Great stay!
March 21, 2013
Rated 5 out of 5 by SimontheTenor Home Away From Home
Location of the hotel is fantastic for exploring the city. I was in the corner suit on the 22nd Floor. The layout of the room was excellent, but it is about time to replace the sofa and arm chairs. Notwithstanding, this is one of my favourite hotels in the world. The staff is friendly and attentive and makes up for any short coming in the hardware of the hotel. I highly recommend this hotel.
February 19, 2013
Rated 4 out of 5 by MaryKay60 Love the Club room!
This Club Room is by far the big attraction at this hotel. Excellent service and food! The best club amenities of all the Sheraton's we have stayed in throughout the world. The rooms however, could use some updating.
April 8, 2014
Rated 4 out of 5 by Barb internet connection problems
i have no complaint except for the internet service. on several occasions i have had difficulty connecting to my business through a VPN connection from the hotel. i do not have this problem in other hotels, so i suspect it may be something in your system that conflicts with my computer settings. the fact that i have to pay for internet service makes this a frustrating situation.
March 12, 2013
Rated 2 out of 5 by Worldtraveler99 Ok, but not great
Staff was nice, but room was in desperate need of remodel. Carpet was so filthy and stained I couldn't walk on it with bare feet. Not up to usual Starwood standards. Got minimal bathroom supplies which did not even include wash clothes. Bare minimum they provided. Wifi was very slow and often not even enough to send email. Restaurants were expensive and food quality was poor.
May 2, 2013
Rated 4 out of 5 by BigJim123 Good - But
The hotel did an excellent job of express check in of a large group. The common facilities and staff were excellent. Breakfast at Cardinale was very good. The room itself needs a major upgrade, The shower head and bathroom door needed repair. The air conditioning would not work at intermediate settings, the carpet was stained and there were nicks in the furniture.
December 25, 2013
Rated 3 out of 5 by colurita Improvements suggested for room
The desk nreed to have american plug in with 110V..not only in the bathroom please.
The faucet did not work properly, they were hard to handle and water flow was not constant , nor maintained the temperature initially selected. In the middle of the shower I even experienced that the water flow stopped totally all of a sudden.
Breakfeast is poor on juices and fruit selection.
January 30, 2013
Rated 4 out of 5 by Vas68 Hotel's location
The hotel is located in the city centre, in walking distance to a lot of attractions. The swimming pool and the gym are very nice. The check-in process was very poor: when we arrived at 6pm after flying all way from Australia, we were told that our room was not ready.
March 12, 2014
Rated 1 out of 5 by UEMICR internet issues
I was in Buenos Aires for business, so internet access is critical. Although expensive, the Sheraton wifi barely functioned. 2 days it did not work outside of the lobby area. The other days, it was very, very slow and each time my phone or computer went to sleep, I had to repeat the login process. This is just not acceptable for a business-oriented hotel.
December 8, 2012
Rated 2 out of 5 by AJ44 Needs upgrade in room
Nice lobby area and staff very nice and helpful. We were in room 328. Carpets are filthy. Bathroom is disappointing and needs overhaul.
Booked thru Regent cruises so not assigned a SPG room/floor. Regent should not put their guests in these rooms.
There was also water that leaked into the room from above but the staff handled that well .
December 23, 2013
Rated 4 out of 5 by AnnieI Ann's Review
The Hotel is very good, with good location and high quality food servings. However i have the following concerns;
1, The staff speak Spanish and the English fluency is poor.
2. The hotel doesn't offer late check-out though most of the other SPG's hotel have offered me this earlier.
3. Distance calls made fro my room are over over priced.
November 23, 2013
Rated 3 out of 5 by Jen78 Nice hotel, bad WiFi
Very nice hotel, Clean large room. was there on business so important to be able to work and check my email, which was almost impossible due to a WiFi that only work very slowly if it worked at all. When complaining, I got no response, and upon check out, I still had to pay for it since they had no record of me complaining. For shame Sheraton!
April 22, 2013
Rated 1 out of 5 by karen2365 bad experience in this hotel
arrival a got the roon 633, spend the night at my friends house, back at the hotel in the early morning to go to the meeting of Pfizer and in my room there was another person.
March 26, 2014
Rated 4 out of 5 by MiraLew A good hotel with great features & service
My wife and I appreciated the Club room comfort, and the related breakfast room which offered a panoramic city view, friendly service and fine breakfast fare.
March 31, 2014
Rated 2 out of 5 by prlima Air conditioning not working properly (room 739)
After arrival at night I realized that air conditioning was not working properly. Since it was late, maintanance was scheduled for the next day. They solved the problem.
Of course my expectation was to find everything ok at my arrival. It was a great disapointment.
Also, it seems that rooms need a reform (specially bathroom, carpet, etc)
October 25, 2013
Rated 5 out of 5 by Fernando58 If only breakfast had more options...
The Sheraton Club is a great idea, but could have some more food options. Including the simple option of allowing a guest to invite ONE person for breakfast.
I am very glad that, for the first time, I'm comfortable with giving a 5-star rating. Congratulations, this is an excellent hotel to where I'll certainly come back soon.
October 26, 2013
Rated 5 out of 5 by tincho Again, excellence in international accomodation
This is so far one of the best hotels in Buenos Aires. Excellent for relaxation!
April 9, 2014
Rated 5 out of 5 by tincho One of the best hotels in Buenos Aires
WIth an excellent location in the Retiro neighborhood, this property has one of the best Executive Lounges so far. I would just add it a couple of desktop computers inside the Executive Lounge in order to make it perfect!
The breakfast in the Executive Lounge is definitively one of the best for an Executive Lounge!
December 29, 2013
Rated 5 out of 5 by Carmencita This hotel is centrally located
This is a very good hotel to stay at. It is centrally located and easy to get to key sight seeing areas from here. The staff is friendly and will work with you with any of your needs. I will definitely stay here again and recommend anyone to stay at this hotel
February 24, 2014
Rated 4 out of 5 by advocate good value
ENJOYED OUR STAY - One issue - We stayed in 3 different rooms in 2weeks - we came back to BA two times. Each room had different features some better than others. First room was the best. AC worked the best; had a large hand held mirror; bathtub had no stains. Staff on last weekend were not as nice as all staff as other times.
September 24, 2012
Rated 3 out of 5 by JR10 Bad room quality
I am a SPG member and likes to use Sheraton in Buenos Aires. Unfortunately my last stay in October was a disaster: bad room quality, air conditioning not working. I tried twice to request fixing or changing room but only promises, no action.
I will think again if should stay or not in Sheraton Buenos Aires in my next travel.
November 3, 2012
Rated 4 out of 5 by Etan88 I love this Hotel
I always like to stay at starwood group hotel while im in south america.
it's already become my second home while im away.
good location for business or tourist.friendly staff, and this is the first hotel in south america recognized the spg member.
my superstar hotel in south america.
sheraton BA, yu well deserved the brand.
May 20, 2012
Rated 4 out of 5 by Lady2013 gods little angels
What ever i needed they made sure i got it and quickly. I had so much fun i told them all me likes and my personality and every night i got to go the best dinners ever. They found me a fan so i could sleep better. Room services was great and so wast the drinks at the pool. Thanks so much for helping with my great vacation.
January 14, 2013
Rated 2 out of 5 by erin1234 A little dissapointing
I've stayed at this hotel several times and I am finding that it needs improvements. The wireless internet does not work in the rooms, my shower did not work properly, and you can hear the people in the rooms next to you. The staff is all extremly helpful and friendly but that is the only good part about the hotel.
September 21, 2012
Rated 2 out of 5 by DRV123 Room and expectations
The room looks old, the beds are too soft. The bathroom is very old as well and everything needs to be painted. Carpets look dirty.
Besides that i did not get the SPG floor, I was sent to another one. I know those floors are usually more up do date but this was not.
I was very dissapointed with this Starwood Hotel.
January 9, 2013
Rated 4 out of 5 by rsaran Superb! Just 1 comment...
As always I had a wonderful stay with you.
The only remark is to recommend to refrain from providing parfum tissue paper in the bath room, sticking to to regular one instead.
The fragrance tissue paper hits my allergy hard and I presume other people may have the same worry.
Thank you again for the wonderful stay.
April 25, 2013