Rated 4 out of 5 by IRELANDSMAN DUTY MANAGER -NOT IN CONTROL
For many years i have visited this hotel where i am always made most welcome.
My suite was most pleasant with great views.
Staff in general are very good however in the Executive Lounge more in house training is required.
The staff tend to walk about but not concentrating on the guests who are trying to get their attention. Use more eye contact !
Security is really bad in the evening as anyone can go to the lounge---the elevators need to be adjusted permitting only those who are entitled to be there -get access.
Dress code needs to be enforced --this morning at breakfast-there was a lady in the hotels bathrobe and another lady looked as if she was at the pool--not a pretty sight.
Food in restaurant Cardinale especially the main dishes need to be dramatically improved as does the staff training.
Yesterday we complained to the waiter about the quality of the pork--the hostess was either not informed or simply did not come to us to discuss.
The swimming pool area must be upgraded especially the broken tiles.
Internet was excellent.
Last night there was a pool disco which started at 23.45 and reached its crescendo at 02h before finally finishing at 03h.
In this hotel there are many airline crews who need to rest and not be disturbed like all other guests with blaring music.
It took 5 calls before i finally got the duty manager at 02h to complain--clearly he was not in control and the hotel showed total disregard to the comfort of guests in permitting music at such level.
It should be agreed in advance what the volume will be as a respect to all guests.
January 19, 2015
Rated 3 out of 5 by Larry Sheraton Buenos Airies Hotel
I have stayed at this location several times, and as a platinum member was never given an upgrade. I was given a standard room on the 17th floor where the plumbing did not work, the bathroom sink would overflow, and the shower had little water pressure. I knew that the 22nd floor had a Starwood lounge where in the past I had a buffet breakfest, I attempted to enter, because I was not on the prefered floor, I was denied access to the lounge. The Platinmum card did nothing for me. I will not stay at this property during my next visit.
December 5, 2011
Rated 2 out of 5 by santama dissapointment
Truly a disappointing experience.
-Front desk staff was rude. Nobody was attending the SPG gold/plat customers
-room was not ready until the afternoon. I was unable to rest before my meetings. I even offered to pay to have the room cleaned quicker and was told "that wasn't an option"
-room had no air conditioning. After several requests to have it fixed i demanded to be moved to another room
- Dear general manager -- I will not come back. Your hotel is not clean and your staff lacks a significant amount of training.
October 29, 2014
Rated 3 out of 5 by MarkC Pay for the gym...really?
The hotel is outdated, but adequate for business travel. It's centrally located.
They tried to charge me to access the gym. I fought the charge at check out and had to speak with 3 people! No warning of charge is giveng at check in or verbally when entering the gym. $15 for a Sheraton gym??? ridiculous. I travel for work and am not going to expense 30 minutes on the treadmill.
January 23, 2012
Rated 2 out of 5 by Onze This hotel has slow staff responsiveness
It took the hotel 40 mins in total only requesting for a electric boiler. In room service is also slow with incorrect billing. On the check-out date, I specifically asked the hotel reception to use the billing address according to the name card given. Unsurprisingly, without printing the invoice for customer to review, the final invoice was issued with the incorrect address and nothing can be done according to the receptionist as she said it is the final invoice! I don't know how many name cards I have to give or how many times I have to say to get things right at this hotel. I would say this is not so impressive service and experience with "Sheraton" brand at all.
December 9, 2014
Rated 3 out of 5 by Willy Not up to Sheraton standards
-Internet//wireless service is problematic and sporadic for a business stay. Kept getting kicked out of VPN.
-Phone service kept dropping
-Lounge lacks an extensive menu of "bar food" and service is poor
-Air conditioning in room pumped hot air in the mornings
-No hot water from bathroom sink. Hot water faucet did not work
November 17, 2011
Rated 2 out of 5 by Henri Had a lot of problems during my stay
I was having quite a challenging stay. On second day some renovation was done in floor above and when we came back room a huge amount of dust came through a/c and covered the whole room. All tablets, chairs, bed, my clothes were covered with thick dust. After insisting they agreed to change our room but no offer of any kind of compensation.
Internet connection in room was bad. We got disconnected sometimes every 5 minutes and required ot sign in again. We got our own Wifi router to the room, but did not improved situation at all, except maybe speed (which was slow).
Flushing toilet made a noise like Niagra falls and sometimes it did not stop flushing water. Was not fixed during the stay.
Breakfast on main restaurant downstairs was super crowded, it was practically impossible to order eggs as there was one chef and maybe 20 people waiting to place orders. Also the breakfast offer in general was below normal Starwood offer.
In general was not a very pleasant stay.
August 27, 2012
Rated 1 out of 5 by Jam2176 My first platinum stay
Huge disappointment from room functionality to staff assistance. It was clear to me that they did not value my business as a member (new platinum) in the SPG program.
Would not recommend this hotel. Outdated, little property investment and a young and inexperienced staff. Worst experience ever to date.
December 13, 2012