Rated 2 out of 5 by Onze This hotel has slow staff responsiveness
It took the hotel 40 mins in total only requesting for a electric boiler. In room service is also slow with incorrect billing. On the check-out date, I specifically asked the hotel reception to use the billing address according to the name card given. Unsurprisingly, without printing the invoice for customer to review, the final invoice was issued with the incorrect address and nothing can be done according to the receptionist as she said it is the final invoice! I don't know how many name cards I have to give or how many times I have to say to get things right at this hotel. I would say this is not so impressive service and experience with "Sheraton" brand at all.
December 9, 2014
Rated 5 out of 5 by ChileFirstTimer Great stay all around, would return
I was here for roughly a week on business in the city, and the stay was flawless. Staff recognized my SPG status upon checkin with a nice room upgrade and daily access to the executive lounge. Room was impressive, great bed and shower, wifi strong and reliable. Staff also helped me out of a jam when I had to pay a taxi and ran out of pesos. Only constructive criticism would be to add more variety to the spread of food in your exec. lounge, same options each day get tiresome.
December 5, 2014
Rated 4 out of 5 by PD1977 My Stay at Sheraton
I liked the hotel standard of room, speed of elevators, location of the hotel, internet connectivity (3 devices at the same time). Comfort and availability of the pool was great! I took a chance ..
I think the varienty of food offered for breakfast should be enhanced - more fresh fruit and cakes/sweets - too dry, should be more soft and fresh.
December 2, 2014
Rated 2 out of 5 by santama dissapointment
Truly a disappointing experience.
-Front desk staff was rude. Nobody was attending the SPG gold/plat customers
-room was not ready until the afternoon. I was unable to rest before my meetings. I even offered to pay to have the room cleaned quicker and was told "that wasn't an option"
-room had no air conditioning. After several requests to have it fixed i demanded to be moved to another room
- Dear general manager -- I will not come back. Your hotel is not clean and your staff lacks a significant amount of training.
October 29, 2014
Rated 5 out of 5 by nadiaOm The hotel has the best professional and friendly staff
Most important is i felt welcomed with the most professional and friendly team from the checking-in until checking out.
The lounge, breakfast and dinners were excellent experience.
November 23, 2014
Rated 3 out of 5 by MarkC Pay for the gym...really?
The hotel is outdated, but adequate for business travel. It's centrally located.
They tried to charge me to access the gym. I fought the charge at check out and had to speak with 3 people! No warning of charge is giveng at check in or verbally when entering the gym. $15 for a Sheraton gym??? ridiculous. I travel for work and am not going to expense 30 minutes on the treadmill.
January 23, 2012
Rated 3 out of 5 by Larry Sheraton Buenos Airies Hotel
I have stayed at this location several times, and as a platinum member was never given an upgrade. I was given a standard room on the 17th floor where the plumbing did not work, the bathroom sink would overflow, and the shower had little water pressure. I knew that the 22nd floor had a Starwood lounge where in the past I had a buffet breakfest, I attempted to enter, because I was not on the prefered floor, I was denied access to the lounge. The Platinmum card did nothing for me. I will not stay at this property during my next visit.
December 5, 2011
Rated 3 out of 5 by Willy Not up to Sheraton standards
-Internet//wireless service is problematic and sporadic for a business stay. Kept getting kicked out of VPN.
-Phone service kept dropping
-Lounge lacks an extensive menu of "bar food" and service is poor
-Air conditioning in room pumped hot air in the mornings
-No hot water from bathroom sink. Hot water faucet did not work
November 17, 2011