Rated 1 out of 5 by RJ56 Elite SPG Book Elesewhere
I am Gold for Life SPG Member. I requested upgrade to Club Level and was told this property had policy of only offering this to Platinum members. I asked to speak to the GM who either couldn't be found or was off for the evening. The DM was found, and only reiterated this silly assertion. Am re-thinking my loyalty to Starowwd if it allows hotels to make up their own interpretation of membership amenities. Also, this hotel is not at Heathrow as name implies. It is a £12-15 Uber/cab ride to/from the airport.
September 27, 2015
Rated 4 out of 5 by RODNEY17 Pleasantly surprised
Most of us who use airport hotels do so under a good deal of sufferance.
The hotels are notoriously soulless, overly business orientated and a forced convenience with flight scheduling etc.
The Sheraton Skyline at Heathrow proved so much better than the norm of the genre and far better than expected.
Check in staff were friendly and efficient. Check out was a 30 second process.
The room was not dated as expected and in fact seemed clean and recently refurbished. The room was particularly quiet with double glazing and especially functional with a full sized bath, plenty of quality towels, outlets, iron/ironing board, coffee/tea making facilities etc.
I didn't use but was surprised by the almost resort like outdoor pool area albeit modest in size located in the centre of the atrium of the hotel.
The room rate fluctuates and sometimes seems exceptional value and at peak times expensive and should be monitored.
Special mention to the very hard working and accommodating staff in the Executive Lounge which serves a great selection of drinks and generous and frequently replenished hot and cold snacks.
SPG recognition is excellent with a pre arrival and uniquely refreshing "personal" email from Petya Mihaylova ( the VIP & Club Services Leader) , upgraded room logged before arrival etc.
Finally, if I have any criticism is that the hotel does not cater for smokers in any way - all rooms are no smoking yet an external area is not set aside save for a few ashtrays on the front of the outside of the world's worst coffee house Starbucks. Some accommodation should be offered.
September 20, 2015
Rated 5 out of 5 by SylviaH Excellent!
Had overnight connecting flights and had to find a hotel close to the airport. This hotel was perfect. The rooms were very nice and clean. The wifi was excellent. The staff was great. Our room was on the 3rd floor and overlooked the pool which was very nice. Our reservation included a free breakfast but we were unable to use it as our flight was quite early. We used the Hoppa bus to and from the airport which was very easy, inexpensive and convenient. We'll definitely stay here next time on an overnight at LHR!
August 10, 2015
Rated 4 out of 5 by BillN Outstanding restaurant
Without doubt the exotic Indian-Kenyan restaurant is the major draw here (almost unheard of for an airport location, it attracts many locals), and there's the obvious convenience for those needing quick access to LHR. Rooms are certainly adequate without major faults, but the very small number of suites (I was told only two in the hotel) means little chance of a major accommodation upgrade for Platinum guests. On both stays (one night each separated by a week) we were given "larger" club rooms, which worked for our brief visits but were not impressively spacious. I assume that standard rooms might therefore be tight for two people. Both our visits took place on very warm days, and we discovered that the air conditioning is weak; we don't care for cold rooms, but we never could get fully comfortable on either stay.
July 6, 2015
Rated 3 out of 5 by KS76 Nice but needs updated carpet.
Expected better flooring on hallways and bedrooms. With paying so much for the room we should have received a complimentary breakfast. Paid a lot for just a little bit above average.
June 12, 2015
Rated 5 out of 5 by Tarun28 Excellent stay
Thiis hotel have fine dinning resturant Madhu.very good food.Great choice to stay near heathrow.
Please keep my belonging if I had left behind during my stay on 29th may at room no 3068. It was shade of Cartier and universal adaptor
May 31, 2015
Rated 4 out of 5 by Jon27 The good and the bad
If you're platinum the lounge offers a nice happy hour. There is also a good breakfast at the restaurant on the main floor (only 2 pounds for platinum members).
The heaviest weight the gym has is 10kg (22lbs). In my experience this is not enough for most people to have a proper work out (any other spg gym I have been to has 50 lbs for the top weight).
May 28, 2015
Rated 4 out of 5 by ladydee not bad
it was a good stay, got a room upgrade at check in. room was clean,spacious and had the necessary amenities. had a good night sleep, no noise considering the proximity to the airport. sat out by the pool side with friends and it was nice and warm there as it was nippy outside. will definitely come back if i need to be near the airport.
May 26, 2015