Rated 5 out of 5 by peter6312 PA surch
we arrived late at night quick booking in receptionist very good at her job rooms excellent we had food in sports bar very good breakfast was good to booking out was fast
February 16, 2015
Rated 3 out of 5 by LandedSPG Complicated hotel to review
I've only stayed here once for a couple of nights recently. I can say I may or may not return again! That's because this hotel met some needs and didn't meet the other ones at all.
What's great about the Skyline is the price. It is literally 1/5th the price of other SPG properties in Central London! For that reason alone it's worth checking out. There is also a small but adequate lounge for the PLATS that serves an average breakfast but a slightly better than average happy hour! I didn't get a room upgrade but I didn't really care for this particular trip. Also, the Garden Grill restaurant by the pool was surprisingly good, both on price and quality. The servers were the best part because they were smiling and polite all the time with no attitude whatsoever!
Now the not so great:service. I needed some information and the concierge was not available so after waiting for 2-3 minutes the bellhop decided to step in and help. Obviously in between moving cars and discussing other issues with the other bellhop he was not very helpful and insisted I ask all my questions from the tube staff.
Also, I booked via pre-paid Starpicks through the PLAT concierge and confirmed my booking. A day later the hotel e-mails me back saying my credit card was not approved. Although I knew this to be impossible on my end, I did follow up both with SPG and my credit card company and everything was in order. So I let the hotel know it was all fine. The next day again, they claimed it did not go through when they tried and said they would not honour the booking if I didn't resolve the issue within 48 hours. I called SPG, rebooked using another credit card and called my credit company to once again see why this is happening since I've used the card after they claimed it didn't work several times without issue, after further investigation it was explained that the hotel was inputing my expire date incorrectly and that the error was clearly the hotels fault. I e-mailed them and let them know and only got a "thanks for letting us know" in response. Not even a simple apology for wasting my time and claiming it was my error and wanted me to address it when it was clearly their own error. I should mention that I did request an early arrival for 10:00am and they did honour it. But those two matters are unrelated.
Finally the bad: LOCATION! Essentially it's by Heathrow Airport but just getting to central London, if you don't want to spend 70+Pounds via taxi, could be complicated and easily over 1 hour via the local bus and the tube! So you really have to consider if you are planing to do a lot of local sight seeing etc, you are looking at travel times well over an hour at best just to get to Central London.
This hotel would is closer to category 3 standards and only worth it when there are good Starpick rates or you are in no need to commute to Central London regularly.
May 13, 2012
Rated 4 out of 5 by travelingdoc42 Very good Heathrow Hotel
This was our first visit to this hotel. My platinum elite status got us an upgraded room, free Internet and access to the lounge. Breakfast in the lounge was quite good for a lounge breakfast (one of the better Sheraton lounge breakfasts, including eggs & breakfast meats). Bed, linen and shower all were fine. Proximity to airport was good, and the Heathrow-Hoppa shuttle service (@ £4 ($6.40)/person each way) was fast, frequent and reliable. It was perfect for our needs and we would stay there again.
January 22, 2013
Rated 5 out of 5 by andy111 great locations
great location to heathrow airport. i found the service from check-in to check-out was wonderful and the staff greeted me in a very professional way. it did not matter if it was the checkin/check-out people or the people in the bar/lounge or in the resturant for breakfeast. the only noise i heard was from the planes taking off and landing from heathrow but i love planes and it did not bother me. if it bothers someone, i would recommend people request a room on the back of the hotel.
December 27, 2011
Rated 5 out of 5 by CjoyR Oasis
The staff was very helpful regarding transport to the Underground and the airport.
Young woman in gift shop was fun to talk with and helped us exchange our coin for paper.
Thanks for saving me $ with the SPG membership.
Great ambiance in pool area. We didn't have time to use the pool, but was tempting.
Our dinner @ poolside was excellent! Great service!
Breakfast was good; ordered from the ala carte menu. Was pricey. Service could have been better. We received our bill before our breakfast was served. Prices were high. My eggs were cold. Wish eggs included the toast as 3 pounds for toast is crazy. Those little glass jars for condiments are cute but not practical for ketchup. Had to open several for french fries.( Had ordered burgers from Sports Bar the night before.)
Disappointed had to pay for WiFi from my room.
Loved having the Starbucks in the lobby and free computer use. Able to print boarding passes.
Overall would recommend this hotel.
August 27, 2013
Rated 1 out of 5 by LuisDC Worst Hotel or worst staff?
Worst staff ever, room carpet smells to urine. We choose stay in this location since we have to catch a early flight. We have been in Holiday since July 3 when we arrived in London and stayed in another starwood landmark. We arrived in the midnight from the Eminem concert with all our luggage and shopping bags, we never been helped for the bell boy alias concierge George (him was watching TV or something give him his back to the door) , after i carry all myself 2 large suitcase, 6 large shopping bag, him when to outside and ask : DID YOU NEED HELP WITH THE BAGS? i tell him, Too Late to ask. Worst thing about this is that the woman who was in the reception saw my wife entry with her carry on and my handled all the bags and she don't advice to no one to help us with our belongings. After we check in and complained with the Manager on Duty who also no cares since didn't make anything to correct, we opt out for George help. Before left to our room we requested a wake call at 5.00 AM. We managed to get into our room who also was in the farthest location on 3th floor, room carpet smell to urine. We set up our cell phones alarm for 4.55, of course we didn't get the wake call, when me almost ready to depart someone call to the door, was George which said WAKE CALL, i told him wake call was supposed to be 5am, him didn't even bother to ask if we need help with our bags. We complained with the same woman for the wake call in 5AM and she said that she did call, but we been wake up since 4.55am. As we stated before this have been the worst hotel experience ever in any starwood.
July 14, 2014
Rated 5 out of 5 by Rubi12 Efficient and comfortable
I only stayed overnight, traveling through London to meet a tour Coach heading onward to Belgium and France. The bed crazy comfortable, and very quiet despite the location so close to Heathrow. I had a very restful sleep and awoke refreshed to start my day. The staff were very accommodating, helpful, & friendly.
May 25, 2014
Rated 1 out of 5 by HaggisBasher JK
I have read the reviews of those that have enjoyed this hotel and can only conclude that we were either staying at a different hotel or that you had your worst staff on duty the night we stayed with you. From the lack of greeting upon arrival (outright ignoring us) to the front desk being unable to cash a simple American Express Travelers Cheque, the grungy club room, to the inaccessibility of the dinning room facilities to those in wheel chairs, I would rate this hotel as one of the worst we have stayed in anywhere. This is NOT what I expect from a Sheraton/ Starwood Property. We received a statement from your assistant manager expressing sorrow over "the issues you encountered during your recent stay" and his statement that " I will look into these and address them internally," but that was the end of it, until we got an e-mail inviting us to come back and experience, we assume, the same inhospitable service, with a promo of, "Kick off the New Year with a savings of 30%". I didn't know whether to be angry, or amused, that you apparently took our complaints so lightly. We can conceive of no reason, under any circumstance, that we would ever visit this property again. Next time we shall stay at our usual Sheraton Park Tower Knightsbridge.
February 11, 2015
Rated 5 out of 5 by LadyKevin Everything I needed
this property had everything I needed plus some extras. All I expected in room features and amenities were available and easy to use. Room was very quiet. No view out the inside window but that was ok. I would have liked to make the room a bit cooler - comforter was very warm. Othewise very comfortable.
April 9, 2014
Rated 5 out of 5 by Romarr Comfort close to airport
Very nice stay the night before heading back to the USA. Great room, quite, very comfortable. Excellent staff. Dining in a tropical courtyard with beautiful pool area is nice option. A traditional pub, The Pheasant, within walking distance. Starbucks in the lobby. What more do you need?
October 23, 2013
Rated 5 out of 5 by Sharon5a Very Convenient for Heathrow
Not just a stop over, this hotel is the perfect start to any holiday. We used it for an overnight en-route and long stay parking, it is a jewel of a hotel, the check-in staff were delightful and very accommodating. Can't recommend highly enough, a perfect start to our vacation
September 6, 2013
Rated 1 out of 5 by BusinessTraveler27 Renovations
I was given a room on a floor where painting was underway and the hallway and the room smelled of paint which was unhealthy. Also staff was not very helpful in finding another room and did not address the issue until I talked to them multiple times
September 28, 2013
Rated 5 out of 5 by Maza This hotel is a must
This hotel is an excellent place to stay, we stayed as an overnight before flying out on holiday.
The pool was relaxing, the sports bar and area fantastic, food delicious.
Would definitely recommend and will stay here again.
August 16, 2013
Rated 5 out of 5 by Christy99 Excellent stay
We stayed for one night before departing from Heathrow. The hotel far exceeded our expectations and was the nicest hotel airport we've ever stayed in. Our room was updated and had brand new carpets (it smelled like new carpet still). The indoor pool was a great treat for our little girl, especially at an airport hotel. Our room and all of the facilities were very clean. The Hoppa bus to the airport was cheap (kids ride free) and right in front of the hotel. An incredible surprise - the General Manager sent us a free bottle of wine to our room as an early birthday gift (birthday was the next week). So incredibly thoughtful and a wonderful touch! Would highly recommend this hotel!
April 21, 2013
Rated 1 out of 5 by satvender Visa card amount not refunded
I stayed at Sheraton skyline for 2 days on 21 march 2014 and made all my payments in cash, security deposit was deducted from my visa card which has not been refunded even after 25 days of my stay
April 16, 2014
Rated 5 out of 5 by Johno17 Great for airport overnight
Only stayed over it this time but quick ride to and from airport, with comfortable rooms
April 26, 2014
Rated 5 out of 5 by Robert Great stay for easy airport getaway
Excellent for day in London and early morning next day departure
March 18, 2013
Rated 5 out of 5 by femishow One of the Best Airport Hotels in London
I have been staying at the Sheraton Skyline hotel at Heathrow for many years now and as far as airport hotels go it is one of the better ones. Over the years I had developed a liking for this hotel and the many staff who make it their business to put a personal touch.
The hotel is located in the Heathrow airport neighbourhood but sound proofed against the noise. It is a bit away from the London city centre but you can take a free bus to the Hatton Cross tube station, from there it is about 45 minutes to central London on the Underground (tube). The free bus also takes you to the bus Terminal at Terminal 3 from where you can get the Heathrow Express that takes 15minutes to central London. The bus stop is right in front of the hotel. The hotel also has a shared arrangement wih other hotels in the neighbourhood the Hoppa bus which for four pounds fifty one way will drop you at any of the Terminals. The hotel is very well served by taxis just give them a 5minute heads up. I usually leave very early in the mornings for my flights, the hotel can arrange wake up calls and Taxis, you can even pre-pay the Taxi.
The rooms are standard and depending on what floor and part of the hotel you are on the views are all different nothing spectacular just an old English neighbourhood. The beds are usual Sheraton Standard sleepers, i find the pillows really good and you get four of them per bed. The hotel give SPG complimentary 2 bottles of water a day so I did not have to look for a supermarket as I usually go through a lot of bottles per day. The TV is flat and channels okay if you want to watch sports channels other than the standard one I recommend the Sports bar especially if you like sports like me. I am surprised that I this day and age one still needs to pay for internet although because I am SPG, Internet is free. I
.I take breakfast in the club lounge. Choice is very very limited but good.
Facilities include an ATM in the foyer. Also a very limited gift shop. There is a Starbucks in the foyer and two restaurants, one Indian food and the other an American Sports Bar. I particularly like the sports bar. It has a typical sports bar menu with Char grill, burgers, pizza and salads.
The service at this hotel is very pleasant.
The hotel is clean and well looked after.
Not bad for its class.
All in all a very good experience and I cannot wait to return to this hotel.
I must mention the following staff who always make my stay great, John at the front desk is superb, the welcome ambassador Petya, George the bell hop simply FANTASTIC and many more.
September 22, 2014
Rated 5 out of 5 by shawndra9 repeat visitor
We've stayed at this hotel on a number of occasions now. Because we live an hour away from LHR, to avoid any traffic kerfuffles, we stay here the night before a trip whenever we're traveling on a morning flight. We're always very satisfied. The staff are friendly and helpful and the rooms very cosy.
I'd especially recommend this hotel as a relaxing place to stay before a journey. Must add: the pool is gorgeous!
Two points that could use attention.... The bathtubs are very high to step into, and narrow, which makes it tricky to manoeuvre. Next time there's a renovation, I'd say drop the tubs entirely and just put in shower stalls. Also, internet for SPG members should be provided as complimentary.
June 1, 2014
Rated 5 out of 5 by ssth Wonderful Stay
We stayed our last night of a 12 week European Travel Adventure at the Sheraton Skyline London Hotel. We were weary travelers and received wonderful hospitality and service by all staff members. Upon check-in, Tariq, was friendly and cordial, and accommodated our request for a late check-out. The room was spotlessly clean and the bed comfortable. Our room was quiet and we ate downstairs in the sports bar, which actually was quite good. Having a Starbucks in the lobby was an added bonus. Thank you for making our last night in Europe a memorable experience.
June 14, 2012
Rated 5 out of 5 by Victor465 SUPERB
I have just completed another great stay at this hotel from the moment of arrival to departure l was made to feel like a valued and welcome guest. I was upgraded to a super club room and the club lounge is fantastic great selection at breakfast and evening hot and cold snacks. this is a great place to stay overnight or if you are visiting London its also a good option and the room prices are less then 50% better than downtown and a 100% better rooms and l have stayed in them all. transport downtown is easy. This is a must stay when visiting London.
July 2, 2014
Rated 5 out of 5 by CruiseTravelMama Excellent Staff Responsiveness
We've stayed here before and our kids loved the "pool with the bridges". Unfortunately, during our stay the pool was closed for "technical problems". (Coincidently, there was a wedding reception in the bar area by the pool. Was it really a technical problem or closed for a private function?)
Regardless, Dorothy at the Guest Services desk responded to our concerns immediately. She was genuinely apologetic and gave us three drink vouchers for use at the Sports Grill.
As for the room, it was clean and met Sheraton standards. The only suggestion would be to have a proper duvet on the pull out bed rather than the scratchy and dated blanket that was provided. Another plus was the fact that the internet (although expensive at 15GBP per day) allowed three devices to be used.
August 27, 2014
Rated 1 out of 5 by Winkerson Terrible experience
Where do I start? At the checkin desk when the inept attendant acted like we were taking her valuable time from something else?
When the room key didn't work?
When the light was out on the desk lamp?
When the charge for the internet was an appalling E15?
When the hair dryer was inconveniently located in the desk and permanently plugged in so that you could not use it in the bathroom?
When we were upgraded to club level and then told we could use the club for E 50 per day?
November 26, 2013
Rated 1 out of 5 by RoseT54 Average Hotel
While the property is nice and handy to LHR if you can't sleep it is not much good.Our room was nice and spacious it seemed a bit warm .Outside it was a hot and sunny day so we thought it might take a while to cool the room down.The room never did.We contacted the front desk to see what the problem was.We were told it was a new eco friendly set up.The air con would only work when you were in the room.The air con never pulled down the temp.They sent a repair man but nothing changed.We went to the club lounge for refreshments and it was very hot down there.we stayed a few minutes but left because of the heat.While in the restaurant we talked to another man who left the lounge because of the heat.In the end it ruined what we hoped would be a restfull last day in England.
June 14, 2014
Rated 5 out of 5 by Travelalot33 Great aiport hotel
We stayed over one night in order to easily catch our flight home the next day. Club Lounge and pool exceed our expectations. Staff in Club Lounge and at front desk were helpful and exceeded expectations. Hotel seemed very interested in meeting our needs and in making us comfortable. Staff helpful on how to get to/from Heathrow Airport using public buses (which are free to/from Heathrow Airport). Pool was warm and large, much better than expected for an airport hotel. A very nice stay before our long flight home.
July 10, 2014
Rated 5 out of 5 by GaryH Excellent - No Complaints!
Wow, what can I say, from the minute we checked in to the minute we left the hotel surpassed all our expectations. Special mention to Atif (hope name is correct) at check in who could not have given us a warmer welcome, and Greg in the SkyBar who was great to chat to.
The room was spotless clean, very quiet, and very comfortable. The food in the SportsBar was excellent, again, as was the service. Overall, a fantastic start to our holiday, we will use this hotel again next time we travel
December 8, 2012
Rated 5 out of 5 by ChrisLA Perfect Heathrow Airport
Perfect Heathrow airport lodging. We will use it as our "standard" when we need that location to Heathrow. 10-12 British pound cab ride 10 minutes door to door to Heathrow (less than the Heathrow Hopper). Comfortable "everything you would need" room. Great feature - the
Concierge can complimentary store luggage for guests which came in very handly our trip as we stayed at the Sheraton Skyline the first and the last night of our trip. Highly recommmended.
July 8, 2014
Rated 3 out of 5 by TravelTooMuch Nice but Uncomfortable
As a Platinum traveller for many years, I have stayed at this hotel dozens of times for convenience and the well-sized, well appointed rooms. Caution though as during my recent stay, the room became hot, stayed hot in spite of 2 moves, several attempts with engineering and the front desk. Everyone apologized profusely but that does not help with 2 sleepless nights. This is an airport hotel with sealed windows and if the AC does not work you are out of luck.
March 19, 2012
Rated 5 out of 5 by ChrisMe Excelent Hotel, but food was OK
As usual the staff at reception were excellent. The room was very clean and comfortable with everything we needed.
The restaurant was OK but when the Chicken Wings came out they were way hotter than a grill could make them, and dry and hard inside like they had been microwaved. The waitress assured us they NEVER microwave anything! Of course they took them back, but service was abrupt after that, which was a shame as the rest of the meal was very tasty.
April 15, 2014
Rated 5 out of 5 by sterlingzinc It's Always about the Little Things
For those of us that travel a lot, it all seems to come down to the little things. And when you are having an especially bad day of travel, it becomes even more important. I know what to expect when I put my key in my room door. But what you don't expect is the service. That little extra bit from a desk clerk, a doorman, a waitress or a chef. That is what I got at the Skyline. Was just looking for a bed after a long day and staff went a bit beyond.
September 17, 2012