Rated 1 out of 5 by mmarcus WORST AIRPORT HOTEL ON THE PLANET!
I am Platinum for life and Ambassador level with Spg so I stay with them over 100 nights a year! I Stayed here because we had an early flight as do most guests that
stay in this Place.
After check in , It was 9pm and I wanted to eat and go to bed. As I walked through the lobby ,I was horrified at the behavior of 3 small children(all under 8) running wild !
I pitied the fact that they were being reared by such bad parents and couldn't imagine that the management had not asked the bad parents to put a stop to it or get out.
I went to the only restaurant on property,a sports bar.To say it was dismal would be an under statement and generous. The food was awful. I ordered buffalo wings (safe in a sports bar?wrong!) I ordered a hamburger how can screw up a burger?They Did!)
After it did not come for 30 minutes I inquired again. They forgot(there were not busy either)
So as I waited for my forgotten burger ,in came the ill behaved children from the lobby!
The father took them to the pool table and retreated to the bar to drink with his wife ,which is as far from the pool table as you can be and still be in the bar ! the children screamed,fought each other with the cue sticks AS THEY RAN WILD THROUGOUT THE BAR! After they repeatedly knocked the balls off the table, the manager ,to his credit took the cues away from the little gutter snipes.
SO THEN THE THE CHILDREN STARTED THROWING THE CUES BALLS AROUND THE BAR--------NOT KIDDING!!
At this point my burger came and I had had enough so I took my burger and as I left the bar I asked for the manager . I told him he needed to tell the parents to control their kids or ask them to leave.
He told me he could not do that. I told him to wait until a customer gets hit with a cue ball and we will see how long he has a job. He then informed me that I could not take my now cold burger to my room, he would have to carry it there for me!
I am not making this up folks ,it happened word for word!
As we continued our discussion about bad parenting in the elevator , a female guest with 3 small children got on and after hearing the manager defending his position of not doing anything about the bad kids , lit into him that she was leaving the hotel to take her kids to dinner so that they would not be subjected to this circus even though it was a 20 pound cab ride to and back.
After she left the elevator,the manager who now denied that he told he was the manager
blamed the woman saying she was a friend of the people with the bad kids!
UNBELIEVABLE. IF YOU STAY HERE AFTER READING THIS ,ITS YOUR OWN FAULT!
May 12, 2015
Rated 4 out of 5 by zella12 Some areas are good, some not
I have stayed in this hotel a few times. It's always nice but my last trip in February which fell on my birthday was just blah. The staff were just there....no welcoming feeling unlike other trips considering I had even mentioned it was birthday. Sadly, I used my debit card and till date the money deducted has not been returned because I had balances, and on the two instances I complained, I was made to feel like I was bothering them. Those at d reception during my stay were obviously forcing themselves to be pleasant. But honestly, I enjoyed my stay but I had to blank out d staff to achieve that..... Will I come back? Yep but I shall be on operation "blank out d staff unpleasantness "
May 10, 2015
Rated 2 out of 5 by mandyng1 The service is just not up to the standard
as a platinum , time of check out was never being ask, end up somebody calling us at 11:30, and stop all my key function by 12:00 + miscalculated my star points, how does £107 end up with only $110， upgraded was still but just didn't feel there was any
April 26, 2015
Rated 4 out of 5 by srg65 This Hotel is good amenities.
This Hotel has easy access from the M4 and is very close to the airport for quick transfers and has a large car park that is monitored for your security.
The comfort of the rooms are very good with good sound proofing and very comfortable beds and a good shower to wake you after a few too many beers in the bars !!
Although not the prettiest of buildings the interior makes up for it and has good amenities with a sports bar serving drink and food, starbucks with seating area, resteraunt at the rear of building and a covered pool area with a bar and plenty of seating to relax before your flight the next day, oh and a gym for the keep fit types ?
Check in was very smooth with very friendly helpful staff who attend to you in a very professional manner.
April 13, 2015
Rated 5 out of 5 by Mark4455 An awesome hotel for transiting thru Heathrow
The hotel, it's rooms, facilities and staff, are terrific. This is a wonderful place for a person to stay when one needs to be close to the airport. Extremely restful sleep on those deep plush beds!
April 13, 2015
Rated 5 out of 5 by DavidF Excellent stay and location
Great recognition for a tired traveler and wonderful room and lounge on club floor
March 18, 2015
Rated 5 out of 5 by peter6312 PA surch
we arrived late at night quick booking in receptionist very good at her job rooms excellent we had food in sports bar very good breakfast was good to booking out was fast
February 16, 2015
Rated 4 out of 5 by Absolute Great Hotel at LHR
I arrived at the Sheraton Skyline following a red-eye flight from Canada, and as I often experience I was immediately given a room early in the morning to relax and check in to. The staff were very friendly, and quickly helped me to setup the parking for my rental car.
The Skyline is an interesting hotel, in that it's a square, with a courtyard in the middle covered by a glass roof. Rooms are arrange in two rings on each floor - an outer ring with windows facing outside of the hotel, and an inner ring facing into the courtyard.
I had the former on the club floor, and was glad - the hotel is close to the airport (very good for in-transit passengers), but those planes can be loud. I didn't hear a word from within my room, which was quite sizeable.
The inner courtyard is used for different functions, but when not reserved includes both a pool as well as a bar. I didn't use the pool, but quite often saw families in it during the day.
The "work area" in the room was well-appointed too, especially with the universal power station provided - plugs for almost every different type of adapter! I may fly with universal adapters, but it's nice to just plug in directly without an adapter.
I stayed for a period of 11 days, and I'm not sure if it was due to the length but was sent a bottle of wine from the manager - what a nice touch! I also requested to use my room fridge to store groceries, and the housekeeping promptly removed all bar items to prevent any accidental billing from knocking items around. I was charged for minibar items upon checkout, but they were immediately removed when I told them that it was empty.
I highly recommend this hotel for those who would like to stay near Heathrow - either for flights, or if you have a mix of business meetings in and out of the city!
February 16, 2015