Rated 5 out of 5 by SylviaH Excellent!
Had overnight connecting flights and had to find a hotel close to the airport. This hotel was perfect. The rooms were very nice and clean. The wifi was excellent. The staff was great. Our room was on the 3rd floor and overlooked the pool which was very nice. Our reservation included a free breakfast but we were unable to use it as our flight was quite early. We used the Hoppa bus to and from the airport which was very easy, inexpensive and convenient. We'll definitely stay here next time on an overnight at LHR!
August 10, 2015
Rated 4 out of 5 by BillN Outstanding restaurant
Without doubt the exotic Indian-Kenyan restaurant is the major draw here (almost unheard of for an airport location, it attracts many locals), and there's the obvious convenience for those needing quick access to LHR. Rooms are certainly adequate without major faults, but the very small number of suites (I was told only two in the hotel) means little chance of a major accommodation upgrade for Platinum guests. On both stays (one night each separated by a week) we were given "larger" club rooms, which worked for our brief visits but were not impressively spacious. I assume that standard rooms might therefore be tight for two people. Both our visits took place on very warm days, and we discovered that the air conditioning is weak; we don't care for cold rooms, but we never could get fully comfortable on either stay.
July 6, 2015
Rated 3 out of 5 by KS76 Nice but needs updated carpet.
Expected better flooring on hallways and bedrooms. With paying so much for the room we should have received a complimentary breakfast. Paid a lot for just a little bit above average.
June 12, 2015
Rated 5 out of 5 by Tarun28 Excellent stay
Thiis hotel have fine dinning resturant Madhu.very good food.Great choice to stay near heathrow.
Please keep my belonging if I had left behind during my stay on 29th may at room no 3068. It was shade of Cartier and universal adaptor
May 31, 2015
Rated 4 out of 5 by Jon27 The good and the bad
If you're platinum the lounge offers a nice happy hour. There is also a good breakfast at the restaurant on the main floor (only 2 pounds for platinum members).
The heaviest weight the gym has is 10kg (22lbs). In my experience this is not enough for most people to have a proper work out (any other spg gym I have been to has 50 lbs for the top weight).
May 28, 2015
Rated 4 out of 5 by ladydee not bad
it was a good stay, got a room upgrade at check in. room was clean,spacious and had the necessary amenities. had a good night sleep, no noise considering the proximity to the airport. sat out by the pool side with friends and it was nice and warm there as it was nippy outside. will definitely come back if i need to be near the airport.
May 26, 2015
Rated 1 out of 5 by mmarcus WORST AIRPORT HOTEL ON THE PLANET!
I am Platinum for life and Ambassador level with Spg so I stay with them over 100 nights a year! I Stayed here because we had an early flight as do most guests that
stay in this Place.
After check in , It was 9pm and I wanted to eat and go to bed. As I walked through the lobby ,I was horrified at the behavior of 3 small children(all under 8) running wild !
I pitied the fact that they were being reared by such bad parents and couldn't imagine that the management had not asked the bad parents to put a stop to it or get out.
I went to the only restaurant on property,a sports bar.To say it was dismal would be an under statement and generous. The food was awful. I ordered buffalo wings (safe in a sports bar?wrong!) I ordered a hamburger how can screw up a burger?They Did!)
After it did not come for 30 minutes I inquired again. They forgot(there were not busy either)
So as I waited for my forgotten burger ,in came the ill behaved children from the lobby!
The father took them to the pool table and retreated to the bar to drink with his wife ,which is as far from the pool table as you can be and still be in the bar ! the children screamed,fought each other with the cue sticks AS THEY RAN WILD THROUGOUT THE BAR! After they repeatedly knocked the balls off the table, the manager ,to his credit took the cues away from the little gutter snipes.
SO THEN THE THE CHILDREN STARTED THROWING THE CUES BALLS AROUND THE BAR--------NOT KIDDING!!
At this point my burger came and I had had enough so I took my burger and as I left the bar I asked for the manager . I told him he needed to tell the parents to control their kids or ask them to leave.
He told me he could not do that. I told him to wait until a customer gets hit with a cue ball and we will see how long he has a job. He then informed me that I could not take my now cold burger to my room, he would have to carry it there for me!
I am not making this up folks ,it happened word for word!
As we continued our discussion about bad parenting in the elevator , a female guest with 3 small children got on and after hearing the manager defending his position of not doing anything about the bad kids , lit into him that she was leaving the hotel to take her kids to dinner so that they would not be subjected to this circus even though it was a 20 pound cab ride to and back.
After she left the elevator,the manager who now denied that he told he was the manager
blamed the woman saying she was a friend of the people with the bad kids!
UNBELIEVABLE. IF YOU STAY HERE AFTER READING THIS ,ITS YOUR OWN FAULT!
May 12, 2015
Rated 4 out of 5 by zella12 Some areas are good, some not
I have stayed in this hotel a few times. It's always nice but my last trip in February which fell on my birthday was just blah. The staff were just there....no welcoming feeling unlike other trips considering I had even mentioned it was birthday. Sadly, I used my debit card and till date the money deducted has not been returned because I had balances, and on the two instances I complained, I was made to feel like I was bothering them. Those at d reception during my stay were obviously forcing themselves to be pleasant. But honestly, I enjoyed my stay but I had to blank out d staff to achieve that..... Will I come back? Yep but I shall be on operation "blank out d staff unpleasantness "
May 10, 2015