Rated 1 out of 5 by LuisDC Worst Hotel or worst staff?
Worst staff ever, room carpet smells to urine. We choose stay in this location since we have to catch a early flight. We have been in Holiday since July 3 when we arrived in London and stayed in another starwood landmark. We arrived in the midnight from the Eminem concert with all our luggage and shopping bags, we never been helped for the bell boy alias concierge George (him was watching TV or something give him his back to the door) , after i carry all myself 2 large suitcase, 6 large shopping bag, him when to outside and ask : DID YOU NEED HELP WITH THE BAGS? i tell him, Too Late to ask. Worst thing about this is that the woman who was in the reception saw my wife entry with her carry on and my handled all the bags and she don't advice to no one to help us with our belongings. After we check in and complained with the Manager on Duty who also no cares since didn't make anything to correct, we opt out for George help. Before left to our room we requested a wake call at 5.00 AM. We managed to get into our room who also was in the farthest location on 3th floor, room carpet smell to urine. We set up our cell phones alarm for 4.55, of course we didn't get the wake call, when me almost ready to depart someone call to the door, was George which said WAKE CALL, i told him wake call was supposed to be 5am, him didn't even bother to ask if we need help with our bags. We complained with the same woman for the wake call in 5AM and she said that she did call, but we been wake up since 4.55am. As we stated before this have been the worst hotel experience ever in any starwood.
July 14, 2014
Rated 5 out of 5 by Slimbo27 Perfect End to our European Vacation
We wanted to spend the last night near Heathrow for a next-day departure home. We couldn't have been more pleased with the hotel. Great staff... great comfort.
July 18, 2014
Rated 5 out of 5 by Travelalot33 Great aiport hotel
We stayed over one night in order to easily catch our flight home the next day. Club Lounge and pool exceed our expectations. Staff in Club Lounge and at front desk were helpful and exceeded expectations. Hotel seemed very interested in meeting our needs and in making us comfortable. Staff helpful on how to get to/from Heathrow Airport using public buses (which are free to/from Heathrow Airport). Pool was warm and large, much better than expected for an airport hotel. A very nice stay before our long flight home.
July 10, 2014
Rated 5 out of 5 by Alexk12 great location
I allways stay at Sheraton hotels either in the city or at the airport. I have stayed at this hotel several times. it is convenient for location, great service, good food. great accommodation and they treat you like family
July 12, 2014
Rated 5 out of 5 by Traveller Skyline Stay
My family and I stayed only one night on our way through London at the Sheraton Skyline Hotel but I wish it could have been for longer. When we checked in we were greeted by kind polite staff and Petya Mihaylova our welcome ambassador was fantastic to us. We had every amenity possible and the room service menu was extensive and the food itself very very good. I will definitely choose this hotel for my next London stay.
July 10, 2014
Rated 5 out of 5 by ChrisLA Perfect Heathrow Airport
Perfect Heathrow airport lodging. We will use it as our "standard" when we need that location to Heathrow. 10-12 British pound cab ride 10 minutes door to door to Heathrow (less than the Heathrow Hopper). Comfortable "everything you would need" room. Great feature - the
Concierge can complimentary store luggage for guests which came in very handly our trip as we stayed at the Sheraton Skyline the first and the last night of our trip. Highly recommmended.
July 8, 2014
Rated 5 out of 5 by Victor465 SUPERB
I have just completed another great stay at this hotel from the moment of arrival to departure l was made to feel like a valued and welcome guest. I was upgraded to a super club room and the club lounge is fantastic great selection at breakfast and evening hot and cold snacks. this is a great place to stay overnight or if you are visiting London its also a good option and the room prices are less then 50% better than downtown and a 100% better rooms and l have stayed in them all. transport downtown is easy. This is a must stay when visiting London.
July 2, 2014
Rated 5 out of 5 by Alicia61 Location is Great for Airport flights
After a six week trip we decided to stay our last night near the airport for an early departure to Los Angeles therefore the location was perfect and access to the airport via the Shuttle was great for us. The staff were very professional and provided us with an upgraded room as we are Gold members and the young man that helped us with our luggage gave us outstanding service.
July 3, 2014