Rated 2 out of 5 by Laser Inadequate air conditioning.
This hotel has a chronic problem with the air conditioning units in the rooms. I have stayed here numerous times as my employer has booked the room, not me. Every time, the air conditioning units put out slightly cool to tepid, at best, air when you have the thermostat set at 15 celsius. My rooms never got cooler than 23 celsius. Terrible sleeping temperature especially in light of the warm duvet that is placed on the bed-only. No sheets, etc. The management doesn't seem to be concerned with the problem but attempted to fix it during one of my stays. At that time, the maintenance worker removed the in-room A/C filter which was completely encapsulated in lint. Disgusting. No wonder the A/C never works as apparently the entire system suffers from gross neglect. If you're looking for a goods night sleep after a long flight, you will not find it here.
July 13, 2016
Rated 5 out of 5 by DrLar Best Lounge staff
I have stayed here up to what feels like 30 times. Nice layoff hotel near Heathrow. Easy access to rental cars, and the airport. Rooms are clean, room service is always good.
As a platinum, the benefit of the lounge is awesome. Always a place for wine and working on my laptop with snacks. I WISH the lounge would OFFER a tip jar in the lounge, as all food and snacks are free, and the employees service is quite nice.
I continually return to this hotel due to its staff in the lounge.
July 9, 2016
Rated 4 out of 5 by Jackie1628 Value for money
Normal Sheraton standard but breakfast is good. Club lounge is small and crowded during happy hour which makes you less happy than anticipated. Overall is still a value for money choice.
July 3, 2016
Rated 1 out of 5 by Tonya11 Awful
Run down room. Air conditioner did not work. Musty and smelly.
Told I'd have a queen bed with a single bed.
On arrival it wasn't available.
Ended up buying another room to accommodate us.
I will not ever stay here again!
June 13, 2016
Rated 5 out of 5 by arny22 stopover
pleasant stopover stay, all as expected check in & car parking for my overseas flt were very good,room spacious & comfortable,check in was fast & efficient & very informative,a very pleasant stay,will use again when travelling abroad,staff were very helpful & gave me every assistance,
June 12, 2016
Rated 4 out of 5 by Sam67 Outstanding service and nice large rooms
I sometimes do an overnight at this hotel, the rooms are nice and spacious and always clean. The best feature at this hotel is the really great service by all the staff. Always a very warm welcome, attentive to any requests and very responsive. A special mention to a gentleman called John at the reception, he deserves employee of the year for outstanding customer service! Please do encourage your team to maintain this high quality of service!
June 11, 2016
Rated 1 out of 5 by ZachNY Worst stay at Starwood Hotel
Worst Starwood hotel I have ever stayed.
After a long flight my girlfriend and I arrived at the hotel around 9 pm. There was no one at the door greeting us or offering help with our luggage.
At the reception desk, the staff spent more than 10 minutes to find my reservation, did not recognize my SPG status and forgot to confirm my prepaid breakfast.
We went upstairs to our assigned room, and found out it is a queen-bed room rather than a king-bed room that I reserved. (Moreover, the lights are broken).
We went downstairs back to the reception. After conveying the message to the staff, they let us wait in the line for another five minutes before helping us locate the right room.
We left the reception desk and stepped into the lift. Just as the lift door were closing, the reception staff came in and dragged me out of lift back to the reception, to double check my room cards.
After another five minutes of hustle, I asked to talk to the manager.
When the manger arrived and listened to the report from the staff, he turned to me and said "We have given you the right room. Regarding the double-check of your room card, what would you prefer: you going to your room and find out the card does not work, or come out of the elevator and do a double check". I was offended by his unapologetic attitude, said goodnight to him and went back to my room.
Now let me state here what I prefer: I prefer being greeted at the lobby, being helped with my luggage, getting the right room at the first try, having my room cards checked before I entering the lift, and most importantly being helped in a friendly way.
I strongly advise everyone to stay away from this horrible hotel.
May 24, 2016
Rated 2 out of 5 by Disappointed2233 Hotel Good, Staff Poor
Couldn't fit us on Club Floor
Asked not to have breakfast in club lounge as we had children.
Indicated I should have had complimentary breakfast, but as I booked through SPG site and had already paid, couldn't refund breakfast cost.
When reception challenged on this, Front Office Manager refused to come out and speak to me.
Overall exceptionally poor service and not something I expect from Sheraton especially as I'm supposedly a 'Platinum' guest !!!
April 10, 2016