Rated 4 out of 5 by cathykv Expected from Sheraton
This location had all of the amenities we'd expect from a Sheraton and was near the Boardwalk. Guest Services left a bit to be desired, they required me to call 3 separate times to a) request my car from valet, b) request a bellman, and c) checkout. I'm used to making one call to accomplish all three.
February 3, 2013
Rated 5 out of 5 by Carla60 One night stay
I booked for one night stay due to an early appointment in AC. First time at the Sheraton. Now I won't stay anywhere else. Rooms, beds, pillows, desk and chairs very comfortable. Bed and coverlets felt like heaven. Even used the hot tub. Now I wish I had more time to visit here.
June 11, 2014
Rated 3 out of 5 by Jodi24 Size of room was ok, but bathroom was a little dirty.
The bathroom was a little dirty. When we put the air conditing on it smelled of smoke, even though it was a non smoking hotel. We did not have a liner bag for the ice bucket or a hair dryer. The bedroom carpet was stained. The food was good but over priced for buffet, dinner was wonderful at Tun.
December 9, 2012
Rated 4 out of 5 by erichsdad Do not disturb
With a "Do Nor Disturb" sign on my door and my having opted for no room service, one of the cleaning people decided to clean my room anyhow. I left my "valuables" such as computers out assuming no one would go in the room. What was missing were some receipts that seemed to have been cleaned up.
May 24, 2013
Rated 4 out of 5 by Mabels21 Club Level
Everything at the hotel was about as expected but I was disappointed in the club level. Morning was pretty good but the staff could have been friendlier and more helpful. The evening offerings were very disappointing. Again, the staff was not helpful and the food was a joke. I expected better.
May 24, 2013
Rated 4 out of 5 by Edward98 Issues with Electric Outlets
RM 542 had some issues with electric outlet and what could be plugged in at the same time. Refrigerator and microwave could not be plugged in simultaneously.
Also, the lamp plugged into the same outlet did not work (switch broken off).
Not sure if other rooms have the same issue, but 542 did.
February 11, 2013
Rated 5 out of 5 by fontainerm Atlanti City
Really was impressed with my stay! The staff was all very helpful and nice, very clean rooms and comfortable bed! Will definitely book a stay again there! I really wish was on the boardwalk because its better than the boardwalk casino hotels! But it is close enough during this time of year!
October 3, 2012
Rated 4 out of 5 by thebutlers Lovely hotel, but limited dining options
Just remember that if you arrive on a Sunday or Monday the bar is closed. Your only hotel dinner options any day is the Tun Tavern. However, there are many high end restaurants to have lunch and dinner in the city. The Club Lounge does NOT serve any alcohol. Staff very pleasant and helpful.
December 14, 2012
Rated 5 out of 5 by klh5000 Best, most accommodating staff
The staff was over the top friendly and accommodating. We stay here because they allow pets, and we got a treat for our dog. We received maps and suggestions for things to do. Not one individual I met was rude or disrespectful. I wish the parking was a little bit more convenient though.
July 16, 2013
Rated 5 out of 5 by Abaddon66 Our first time at a Sheraton
As this was our first time a sheraton we didn't know what to expect. We selected this hotel for it's location next to the convention center. I must say we were blown away. Everything was very clean, the staff was super friendly and helpful. We will definitely stay at a sheraton again
April 3, 2012
Rated 2 out of 5 by SHP01 Hotel needs a good cleaning
This hotel is very tired. Carpet in our room needed to be shampooed desperately. In addition, the bathroom floor was dirty aroung the edges and corners.
August 18, 2014
Rated 3 out of 5 by Popeye954 Cleanliness of hotel inconsistent
Cleanliness of room great, however, cleanliness of common areas lacking. Mattresses are not up to the normal Sheraton standard of comfort. Paper thin walls makes for alot of noise between rooms. Overall, a little bit of a disappointment and I would think twice about returning here.
August 21, 2012
Rated 5 out of 5 by TLsal Very classy hotel
My family and I had a terrific stay at the Sheraton in Atlantic City. The Sheraton is one of the few high-quality locations there that are not ugly or cheesy. Everything seemed elegant and well-run. The beds were especially comfortable. We would definitely return to this property.
September 7, 2012
Rated 3 out of 5 by CHI2012 Room Upgrades
I was unable to get a room with a king bed when I made my reservation. Before I arrived, I was sent an E-Mail asking if I were interested in upgrading my room. I responded, yes. When I got to the hotel, upgrades were not available. Why was ever sent the E-Mail in the first place ?
September 17, 2012
Rated 3 out of 5 by TWGNHBW Sheraton Atlantic City a Bust
I have stayed at other Sheraton Hotels and this was my worst experience. The stay were not attentive and many times responded as those you were inconveniencing them. I was there for an annual conference and there were other groups having events, so maybe the staff was overwhelmed.
April 21, 2013
Rated 2 out of 5 by Fongol Needs a clean up
Room has old upholstery, reeks of smoke, no
fresh air. Ok'd green policy at check in, housekeeping knocked at 7:45am.
Staff needs better communication, was given consistent wrong info regarding convention I was attending. Room service did not have a pen and confused.
May 18, 2014
Rated 2 out of 5 by Travelerwithapurpose Needs an overhaul
This place is showing its age. The hallways smell musty and the carpets are dirty. Even the lobby looks rundown, even though it was once nice. My room was not clean when I checked in. There were candy wrappers in the room and dirt in the drawers. The bathroom hadn't been cleaned.
October 23, 2012
Rated 5 out of 5 by erin05 Valet staff exceptional
I wanted to commend your valet staff. During my stay, I unfortunately locked my keys in my trunk. Your staff was very professional, courteous and extremely kind. They made me feel comfortable and safe. They were able to retrieve my keys very quickly. I appreciate their kindness!
January 7, 2013
Rated 4 out of 5 by EastVillageDavid Don't stay in room 351 if you can avoid it
Every year, I come down with my kids for a night to shop and swim. Usually it is great. But because of a convention of overly made-up, barely dressed teenagers, we were put into a room that couldn't move us out of: 351. The room is huge and clean, but freezing even with the heat turned all the way up and running all night. The room is a corner, so the bed is shoehorned in, and there's no way to watch the TV if you're laying down in the bed properly. The suite portion of it is a nice kitchenette with an unnecessarily massive round table. It's nice to have a place to sit and eat leftovers, but a small couch or overstuffed chair to relax in with a lamp so you don't disturb people sleeping in the other part of the room would have been better. Finally, that the room didn't automatically come with continental breakfast -- even though it really wasn't that much bigger than a standard room except for a long hallway in the middle of it -- is really unacceptable. Overall, the hotel is great. This room, definitely not.
January 21, 2014
Rated 5 out of 5 by Selener52 Excellent
I was vacationing with my son. The room was very spacious and clean. Most of all, check out was at 12 noon. I was able to sleep late and stay out longer.
August 15, 2014
Rated 4 out of 5 by Thomasg66 Weekend shopping
I purchased the shop ac reservation. Went to breakfast and charged fifteen dollars for drinks... Coffee and orange juice. Staff at check in fantastic. Room 425 was great until I showered in the a.m. Reached for a towel and it had a big gross hair ball on it . Yuck!!!!!!!!!!!!!
December 15, 2013
Rated 4 out of 5 by Vecvecan Accessibilty
It would have been better if there accessibility on the other side of the hotel coming from the Outlet store instead on going around the building to get to the entrance of the hotel.
August 5, 2014
Rated 4 out of 5 by RonnieDunston Party in AC
I booked 2 rooms at this Sheraton for my frat brother's birthday party. Though it was not located in a Casino it was still very close to the boardwalk/ Casino strip. So we were able to still enjoy ourselves. The only suggestion I would have is guests to have FREE parking.
November 17, 2013
Rated 3 out of 5 by petedoc451 food service
There is considerable room for improvement regarding the breakfast buffet. The eggs were dry and the pancakes hard as rocks. Lunch and dinner are served at a public pub located in the facility but a fairly long walk from the lobby. Room decor needs to be modernized.
February 10, 2014
Rated 4 out of 5 by Myrtle12 !st Trip to Atlantic City
The location was a bit farther from the Boardwalk than we anticipated, but the weather was great so we enjoyed the extra walking. It would be helpful to have a back entrance so you don't have to keep walking around the block to get to the heart of Atlantic City's Boardwalk area.
Room was excellent,. We were on the Club Floor which added to our convenience. Our only disappointment was the lack variety in food, apetizer selctions, breakfast, etc. After staying on the Club floor in different cities this one rates lower. Also, if you wanted to order a glass of wine to enjoy or another beverage while in the Club Lounge, you could not do so. This we found very inconvenient. Please work on upgrading your Club Floor Lounge, especially for Starwood Members - Owners.
We also had difficulty getting our extra 500 Starpoints if we did not have linen change - had our card out by the required time, but did not receive the points. Please improve on record keeping and communication.
We shared these comments the front desk on departure.
October 20, 2012
Rated 5 out of 5 by Brigbrat Staff is Outstanding
The staff at the Sheraton Atlantic City is exceptional! Everyone says hello and they can not do enough for you! I would like to especially commend, Holly-Sales, Sharon-Event coordinator, and Joan-Food and Beverage, for their outstanding attention to our members!
November 11, 2013
Rated 4 out of 5 by bobert1953 Needs free internet
Overall the room was good.The toilet needed to be repaired.you had to hold the handle down to get it to flush,The light in the entry didnt work,the switch was broken.I resent that you have to pay for internet service,also pay extra to get service that is usable.
July 4, 2013
Rated 4 out of 5 by Julz2381 Great Spot
Perfectly located if you do not want to stay on the boardwalk or at a casino. Just a few blocks away, close to great shopping and had an excellent front desk team that were willing to answer any questions. Restaurant was short staffed, and a little overpriced.
June 26, 2013
Rated 5 out of 5 by Htowndeb Clean and comfortable stay
Love this hotel...clean, comfortable beds, love the Tun Tavern and the Cafe'. Staff is awesome and especially love the shopping right there. What more can you ask for. Its a bit of a walk to the beach, but gave me the ability to walk off the food I was eating!
September 26, 2012
Rated 3 out of 5 by GinaD Hotel near everything
I have stayed here several times. My recent stay was for shopping at the outlets and to see a show at 1 of the casinos. The only 2 things that i would comment about would be: 1) Their was a dog staying on our floor which barked a lot. 2) The buffet was cold.
October 2, 2012