Rated 3 out of 5 by Denise823 For the price you pay, the hotel is not worth it.
I chose to pay a little more money to stay on the club level floor expecting to be blown away. It was not worth it. I found the bathrooms a little dirty and the room outdated. The staff was courteous.
July 23, 2013
Rated 1 out of 5 by MemorialD Room Was Never Cleaned
I am very upset about the lack of cleanliness and attention my room has gotten on my stay. I am applaud that my room was not cleaned what so ever. I returned to my room on two occasion to only find my room was not tidied. I have two small children and this is totally unacceptable. I informed guest services and they sent someone with garbage bags to give to me. Do you expect my wife to take out the trash. I'm paying $250 a day to stay at a hotel that provides minimum standards. I am a SPG member and this has never happened to me on all my stays. I am going to call SPG to inform them of this and I will call my credit card company to stop payment for today's room rate. I will expect a call from you or your staff or I will also write a review on a # of website complaining about your hotel.
May 28, 2014
Rated 2 out of 5 by Andrea4 Mattress was terrible
The mattress was not what I expected from Sheraton. It was not a sweet sleeper . Extremely uncomfortable, could feel the springs, it squeaked at every movement and mattress was stained.
September 7, 2013
Rated 3 out of 5 by sunmoon Room was dirty
Bathroom was dirty on my arrival. Took three requests to have the hair balls removed from the bathroom floor. First being around 7 a.m., the second around 10 a.m. and the final after 4 p.m. The hallway also dirty. there were dirty q-tips on the carpet for at least 3 day as well as dirty dishes for two.
The conference rooms were freezing! My computer said the ambient temp was 58 degrees!
On a positive note, every staff member I spoke with was polite cooperative and appeared to enjoy their job. The food was good as was the presentation.
If you need to chose a 'poster child' to advertize this hotel I would choose Bob from maintance. He's a star!
September 11, 2012
Rated 3 out of 5 by CO742 Broken Bed
I came to the hotel at 4:00am, after a long drive from NYC, and expected to have a normal sleep. However, my expectations were shattered because my husband's bed was broken, he barely slept, he woke up the next morning all grouchy, barely sleeping, and he still has back pains, until today.
July 21, 2014
Rated 1 out of 5 by jackie1818 Worse hotel experience of my life
The hotel allows animals, we were not aware of that until check in. We stayed at the hotel to celebrate my husband's 50th birthday. An unregistered dog stayed in the room next to us. The dog was left alone from 6:30 pm until 2:30am. The dog barked and howeled the entire time the owner's were gone from the room. We placed a phone call to the front desk at 2:15 am to complain and were told that there was not a dog in any room on our floor. At 4:30 am I went to the front desk to complain that the owner's were back in the room and were louder then the dog was. The employee at the front desk told me there was not a dog on our floor. She continued to fight with me...leading me to believe I was losing my mind....At check out we were told by another employee that there was a dog in the room next to us and that the guests neglected to check the dog in to avoid paying an animal fee. Needless to say we checked out tired and mad. It seems like none of the hotel staff cared that we followed guest rules, but the guests in the room next to us did not. My husband's 50th birthday was ruined all because we stayed at this hotel.
December 29, 2012
Rated 5 out of 5 by Cinemagic Consistent.
Did the job. Excellent access to the convention center.
Always clean, highly recommend.
February 17, 2014
Rated 1 out of 5 by BEGEastQuogue Not SPG's Finest Property
This property is a very poor ambassador for the SPG brand. Filthy, from mold on shower curtains to bloody bed sheets. I would classify this property as just gross. I have stayed in nicer roadside motels. If you stay here I suggest bringing a clean sleeping bag to put on top of the bed and an ample supply of your own cleaning solutions. Yuck!
July 20, 2014
Rated 1 out of 5 by Sandor Interior is worn out
The dirty, moldy, dusty carperts & upholstery causes me to feel sick.
I have been coming to this hotel for 10 years and have noticed continuous deterioration.
February 2, 2013
Rated 4 out of 5 by Rocketski Hotel needs updating
This hotel is "worn out," "tired." and needs some updating. I was disappointed with this Sheraton Hotel. They need to put some money into sprucing it up.
June 29, 2012
Rated 5 out of 5 by Psypattie Ms
Cleanliness of rooms. Early check-in when promised. Location close to everything I needed and wanted to do.
January 21, 2014
Rated 3 out of 5 by mario47 room
the air conditioning did not work, could not change the temperature in the room.... and at 2 in the morning who wants to move to another room....????
September 19, 2013
Rated 5 out of 5 by Dan63 Great Staff
When in AC this is a great hotel to stay, quiet and clean!
February 11, 2014
Rated 5 out of 5 by Mikki910 Tara & Marina
They were so helpful in moving us into a new room due to loud neighbors -quick, compassionate, professional - 10 stars each for them both!
May 14, 2013
Rated 3 out of 5 by tonyJ517 Over paid !
Make sure if your do get a suite with sitting area and microwave floor to ceiling windows that they do not put you on the Highway side
September 17, 2013
Rated 5 out of 5 by Itonette Great Staff
very friendly staff and clean room! Will definitely stay at this hotel again....
January 27, 2014
Rated 5 out of 5 by DonMike Reallly enjoyed our stay
Pleasant staff. Nice room and bath. Could have used a better mattress but was comfortable enough. Will stay again.
July 24, 2014
Rated 2 out of 5 by cindy71 Needs Improvement
I stayed at Atlantic City Sheraton Convention Center for only one night and was glad that was all I stayed. I must say my expectations for the room were I believe normal and definitely were not met.
The room had no mini-refrigerator. Unsatisfactory.
The showerhead made so much noise I seriously thought that it would come flying off and hit me in the head with such force I would be knocked out. Unsatisfactory.
The faucet in the shower was backward. I was trying to get hot and turned it in that direction only to find that was cold water. Unsatisfactory.
The pillows were the worst I have ever had to use. They were so soft that even with 3 underneath me I was still hitting the mattress. While extreme soft pillows might be for some, other hotel chains at least offer a choice. Not this one. Definitely unsatisfactory.
While the bed had a pillow top, it still was hardly noticeable.
And the sheets were so "not soft" that they actually made the noise of rubber potty training panties (for those of you old enough to remember them). Every time I moved in the bed that was what I heard. Unsatisfactory.
My stay is definitely going to be reviewed as overall UNSATISFACTORY!!
January 13, 2013
Rated 3 out of 5 by janicet BOULEVARDS REVIEW
My husband and I stay at the Sheraton at least once a year and has always been a wonderful experience. This past weekend was a pleasant one, but not like the past. The sheets and pillow cases were like plastic and the bed not as cozy. What really took me by surprise was the breakfast at the Boulevards Cafe. The restaurant was so dirty and each time the waiter tried giving me a new cup of coffee there was always something floating in the cup. I was quite surprised at this since your hotel is a class operation. I hope in the future something will be done to resolve the cleaniness and better quality of the food. This should be addressed ASAP !
October 24, 2012
Rated 4 out of 5 by Aa46 Good. Parking is not.
Good except I feel the parking charge is misleading based on your website's information.
August 20, 2013
Rated 3 out of 5 by Skittles The Rooms need some TLC
This is the second time I have stayed at the hotel for the USTD Nationals, and the bed skirts were very dirty and stained. The pillows under the pillow cases are badly stained and dirty. I would not stay at the hotel if it was not for the convince of attending the competition. On a better note I do think the staff is helpful and tries to accommodate your needs.
July 18, 2014
Rated 1 out of 5 by annoyedguest123 Poor Housekeeping
This hotel is downright unclean. In the main lobby the floor is dirty and corners have dust bunnies. When I arrived to my room there was some sticky substance on the night table and bathroom floor had spots. I asked for a room change. In the second room there were childrens finger prints on the windows. There were hairs on the bathroom floor. When I came out of the shower and reached for a towel, I found brown substance on it! It looked like it had been dropped and stepped on and then put back! I went to the front desk with it. They said the housekeeping manager would contact me. No such thing happened. Room service only showed up with 2 new towels. Then as I was checking the room before checking out, I found a CONDOM wrapper under the bed!! I guess I should be happy it wasn't the condom itself! There is a large sign stating "complimentary wifi" in our lobby and 2nd floor. Then i was billed for it because I used their complimentary computers on the second floor. Evidently it was only complimentary if you used your own device! they charged me$8 for an hour's use! I could have just used my ipad if I would have known! Trust me, do NOT stay here if you are particular or discerning on cleanliness!!!
August 28, 2013
Rated 1 out of 5 by JimP So bad we checked out three days early
Buyer beware! Worst Sheraton experience ever. Just a mess on nearly every level.
August 14, 2013
Rated 2 out of 5 by Jamna Housecleaning did not show up
Housecleaning did not show up until 3rd day. Front desk had variety of excuses.
August 29, 2013
Rated 3 out of 5 by SheratonLover Disappointed
I am a Sheraton fan. Everywhere I go, it is my first choice for accommodation and I usually stay on the Club Floor. At the AC Sheraton, the rooms are what I expected them to be and the staff was very attentive. They really did try to meet my needs and respond actively to any problems that came up.
The problem was the complimentary internet was shoddy and even when I opted to purchase the premium package, the service was so bad it would not stay on long enough for me to do that. Furthermore, I had to contact the servicer myself and even after that it still did not work. Also the much promoted continental breakfast and evening hors devours were poor quality. The fruits and veggies were a far cry from fresh and the baked goods are not replenished daily. Even when we opted to have breakfast at the shoe cafe, the food was mediocre at best.
To top it all off, I was completely turned off by the complimentary bathrobes hanging in the closet that were dirty along with a few of the towels on the rack.
These areas of lack not only disappointed me, but caused my companion (a first time Sheraton customer who I had booked accommodations for as a surprise) to be quite turned off and he vowed never to stay there again.
March 9, 2013
Rated 1 out of 5 by Cindi372 Not SPG at all!!!!
The hotel staff is horrible and it was nasty i had to clean me own room.
August 29, 2012
Rated 4 out of 5 by DanceDad145 The Definition of a great service.
Imagine a weekend full of over excited little dancers and their overbearing parents? Now imagine a staff that not only was capable of handling all of this with professionalism and grace, but understood some of the nuances that come with this specific clientelle, like our porter who knew first thing to do when entering the room was to hang up the costume bag and to put extra care into the handling of the "ribbon bear," and the breakfast host who gave a little sister an apple with a smile and some much needed attention, and the bar tender who understood the tired dad who needed that drink :). Bravo, staff at the Sheraton. Bravo.
April 28, 2014
Rated 5 out of 5 by Eddie79 great location
Hotel staff was friendly an knowledgable. SPG services were great!
April 2, 2013
Rated 5 out of 5 by jessp213 love the hotel
Really good and clean hotel, will definitely come back :)
June 10, 2013
Rated 5 out of 5 by mrjrl great
everything you need for a pleasant holiday
July 24, 2014