Rated 5 out of 5 by VBB1993 Summer 2013
I want to thank everyone at the AC Sheraton for many fun-filled and memorable summer weekends in 2013. The hotel staff continually exceeds my expectations! This includes the wait, housekeeping, club lounge and front desk associates; these are all true ambassadors of customer/guest relations.
I booked my reservations for 2014 summer weekends, and I am already longing for your great blueberry pancakes.
September 6, 2013
Rated 4 out of 5 by Re28 Good but could improve a few things....
The hotel was nice but could be better. Didn't like that you had to park across the street and then pay $14.00 to park your car. Was unimpressed with the buffet breakfast, although our waitress was excellent. The food was far from great. We stayed on a Friday night and although it said there was entertainment on Friday and Saturday nights, there wasn't any. Liked the toiletries in the bathroom, they were nicer then most and the room was clean.
December 30, 2012
Rated 1 out of 5 by DisappointedGuestNJ Not what I expected . . .
Booked about 24 room nights over 2 weeks and had problems each trip. Room was not cleaned trip one, ice machine was out of ice 2X, snacks machine was empty. Trip 2 called and/or visited front desk 3X about an inoperative speaker on desk phone. Laundry bag was not replaced. Safe broke and Security had a broken devise and could not fix it. Locksmith was late, wrong number called. ++++
September 6, 2013
Rated 4 out of 5 by Ggirl I would stay there again
Hotel was nice and near the AC boardwalk and other casinos. Service was very good from the front desk, bellman, valet cashier. Only things that could have been better: rugs in room could have been cleaner, they didn't have any magazines with stuff to do around town, there were no coffee cups for the coffee and we asked for them to be brought up to us. We waited 1/2 hour or more for the cups and they never brought them, and we had to leave.
September 23, 2012
Rated 2 out of 5 by Nate54 This Hotel usually meet all our expectations.
I was very disappointed with the bedding. We love the down filled comforters and bedding at Sheratons. We have stayed at the Atlantic City Convention Center Sheraton on several occasions. We were celebrating our 30th anniversary. The down in the comforters were clumped up and very uncomfortable. I even took pictures if someone would have asked how was my stay, I would have shown them the pictures. No one asked how was your stay Mr. Jones?
September 23, 2012
Rated 1 out of 5 by Nothapppppy Nightmare
Had to spend 3hours to argue with them to get my spg awards price. $11 difference. It really made me feel very unhappy to see how cheap they are and. how little they value the guest. Room was dirty,worn down , lock didnt work right. We paid top dollar for a lackluster tired property with a less than inspired dreary staff that made me feel like cattle being hearded off to the slaughter
Never again. Too many other great ac hotel options
February 3, 2013
Rated 5 out of 5 by Cw30 Staff is excellent
We stayed for a weekend to begin our anniversary celebration. At registration we were greeted by an enthusiastic young man who congratulated us on the big event and even sent a bottle of complementary wine to our room immediately after our arrival. Great eye for detail. We were offered maps of the attractions and pleasantly surprised with the breakfast at the cafe which was simple, peaceful and delicious.
August 7, 2013
Rated 4 out of 5 by Gorjus37 Pet Friendly
I understand folks have pets and some consider their pets their children, but the amount of dogs that paraded around the hotel was alarming. People that are afraid of dogs, allergic to dogs were not considered when the Sheraton Atlantic City took on the pet friendly action. How is the rooms really cleaned once the dogs leave? Their hair fibers are left behind as well as their scent. I'm not a fan of enclosed pet friendly facilities.
August 29, 2012
Rated 5 out of 5 by Weo707 Best Weekend In A Long Time
I am sending this letter to tellyou just how much i enjoyed your Hotel. I travel alot and spent many of days and nights in Hotels. But i have to say that this past weekend stay in your hotel was the best i have had in years. Your staff was very helpful and very polite. They seem to go out of there way to make sure you have what you need, and that your stay is like room service at home. Thank you and keep up the good work.
October 31, 2012
Rated 5 out of 5 by MrMrs472013 Excellent!
My husband and I came to Atlantic City to celebrate our ninth year anniversary. We stayed in the club suite and it was amazing. The staff was great, check in a few minutes like two minutes, the room had beautiful views of the city. Food and shopping was right outside the door. The shower was very nice. Free breakfast and an afternoon lunch. I would advise anyone looking for a great place to stay the Sheraton is a great place.
April 22, 2013
Rated 4 out of 5 by Cheeks87 Excellent Hotel
We loved our room. We didn't enjoy the 2am banging and yelling of other guests and then not getting anyone at the front desk when we wanted someone to deal with it. Overall I'd say the cleanliness and comfort was outstanding. The staff who checked us in was most helpful and pleasant which I loved! We were given a credit once we complained upon check out about the noise which was much appreciated. Excellent place to stay!
January 28, 2013
Rated 2 out of 5 by mary18 Room was not up to Sheraton standards
Our room had a large red stain in the middle of the floor. there was also had a makeshift wooden box under one of the bed wheels to keep the bed from moving which stuck out enough to stub your toe as you walked by. The bed skirt had some stains and the TV reception was not great. The location and staff were good. Parking is not convenient. because you need to go through the convention center to get to the parking garage.
September 4, 2012
Rated 5 out of 5 by ryan412 Wonderful Property
The Sheraton in Atlantic City is absolutely amazing. The staff is wonderful and the property is beautiful.
October 21, 2013
Rated 2 out of 5 by Unsatisfied12 Service unsatisfactory
We asked for a rollaway bed in advance and after arrival had to call three times to get it delivered. When the bed was finally delivered, there was no pillow for the bed. I had to ask for a pillow and the pillow that was delivered was unfit for a dog. There were three people staying in the room, and one set of towels. There was i bar of soap for both the bath and the sink. The air conditioner was not working properly.
August 18, 2012
Rated 5 out of 5 by tester1 Excellent hotel with great location
Quality hotel which went above and beyond to meet my needs. I was in town for the marathon and the hotel made special accommodations to make my stay great.
October 15, 2013
Rated 4 out of 5 by ShortHillsSteve55 Hotel was great for proximity to A.C. Convention Center
Nice although had to go to front desk 5 times due to problems with room keys not working and didnt get to stay on the floor we originally were told we would be on.
Also the pool was not a pool which was important to me since I swim every day.
It was more of a hot tub.
Overall not bad but expected other things as aforementioned.
September 12, 2013
Rated 5 out of 5 by xxxxxxxxxxx breakfast
Very nice breakfast on the Club floor. The Tun Tavern is terrific!
October 21, 2013
Rated 5 out of 5 by FrequentFanny Clean; Comfortable; & Inviting
Clean; Comfortable & Inviting!
Not to mention the location, your right across the street from the Tangier Outlets and the Casino's are just a few blocks away, easily walked, weather permitting. The staff was accommodating and the cleaning personal didn't knock on my door once yelling housekeeping in the morning either nights I stayed there. I have stayed in this hotel 4 times and they really know hospitality!!
December 5, 2012
Rated 2 out of 5 by jtdesigner Not my best stay
I've stayed at this same hotel every year for the last 11 years, and the last few have seen a deterioration in the quality service Sheraton is known for. There was no room service menu, and even though I asked for on at the front desk, it never arrived during the whole weekend. the air conditioning did not work properly, the shower head screeched the whole time I used it, and the room just did not smell fresh.
August 15, 2012
Rated 3 out of 5 by njgrandmaof4 good non-casino location
hotel was within walking distance of boardwalk and outlet stores. Parking was expensive and not attached to hotel. Indoor pool small but fitness center well equiped. We experienced TV problems that were unresolved but did receive compensation for our inconvenience.. Room was clean and comfortable. Breakfast was only average but overpriced. I would rate this as average but because of location I would return.
August 26, 2012
Rated 4 out of 5 by Bobjo Poor bed making
We have stayed at this hotel many times and never had a problem. This last stay our only complaint was that the bed was made haphazardly. We called the front desk and they had housekeeping up in a reasonable amount of time. The housekeeper acted appalled at the way the bed was made, stripped it and stated over. She apologized several times. Other than that we had a very enjoyable time and will return soon.
August 2, 2012
Rated 5 out of 5 by JonSq Customer service at its finest!
I've stayed at the Sheraton Atlantic City Convention Center Hotel 20+ times over the last four years and I've seen one consistent trend through all my stays...great customer service. The staff at the Sheraton AC, especially the Front Desk/General Managers, are excellent at accommodating and being proactive with guests needs. This is evident in their friendliness, commitment to quality, and responsiveness to customers' comments/questions. For example, my girlfriend threw a surprise birthday party for me at the hotel and had all the staff, from the bellman to the Front Desk Manager, in on it to help. Needless to say the party went off without a hitch!
Of course, the great customer service is a compliment to the clean, well furnished rooms, affordable rates for Atlantic City, and a really nice club lounge. If you are staying in Atlantic City this should be your first place to look for a room!
June 18, 2013
Rated 2 out of 5 by Unsatisfied1212 Definitely doesn't hold to the "Sheraton" standard
Hotel is in major need of upgrade. I thought I would be getting a nice hotel for Atlantic city, instead I got a hotel with thin sheets and thin pillows. My toilet didn't work and had to call maintenance immediately up checking into the room. Website advertised microwave and micro frig, and my room had neither. In addition in 2012 all hotels have wifi, except this one. Will most likely my stay here again.
December 29, 2012
Rated 3 out of 5 by PatSai Not bad Not great. But definitely fell short of expectation
I stay in starwood hotels regularly for family and business travel. This place in Atlantic city was not flexible in accomodating family needs. I did not get the room I was told I will get. There was no flexibility in late checkout. Room was ok not great. I will consider staying elsewhere if I visit Atlantic city again with the family.
September 1, 2013
Rated 1 out of 5 by Jean100 This hotel is noisy and needs a makeover
We were in the open floor plan suite which was a joke. The carpet was badly stained and the room had a general post frat house party feel to it. The room was also impossible to regulate the temperature. The only air conditioning ducts were in the room with the queen size bed however the room with the Murphy bed had no ventilation, consequently half of us slept in sweat suits in a freezing room while the other half slept sweating on top of the covers. Also, the bedside lamp next to the queen size bed kept flickering on and off every time one moved on the bed until we pulled the bed back and saw that the plug was half out of the socket and bent, exposing half of the plug to the bedding. Don't get this room if you are in need of doing work. There was no desk or table and although there were essentially 2 rooms, there was only one television. I stay at hotels every weekend and this is the first truly bad evaluation I have had to write. The room was also noisy with drunk people screaming at each other in the hallway at 3AM and music playing so loudly near our room that the window was vibrating.
October 7, 2013
Rated 4 out of 5 by Jayjay1 Great Location and amenities
The rooms are pretty clean but needs to be updated a little more even tho i had the delux room and the bath sink needs to be fix makes a loud noise like horns are being blown when turned on just a little. I loved the beds which was the most important reason for taking a room. They were like sleeping on clouds. I really disliked how early the cleaning staff come around one day at 6:30 in the morning!
September 10, 2012
Rated 3 out of 5 by DMH3449 So So
The hotel was nice and very convenient to the Convention Center, which is where we spent most of our time throughout the weekend.
Unfortunately the rooms were not very clean. Our comforter on the bed had stains on it and the floor and chair had cigarette burns in them. With a little updating and more of a focus on cleanliness, this would be a great hotel if you need to be at the convention center.
January 22, 2013
Rated 5 out of 5 by farcpr Perfect
It's very easy to find things to complain about (usually) but my stay at this hotel was perfect. There was nothing to complain about and all my requests were handled quickly and politely.
The view was beautiful.
The food was delicious.
The desk staff was delightful.
The maid service unobtrusive and perfect.
The only way it could have been more perfect is if the pool hadn't been under renovations.
November 8, 2011
Rated 3 out of 5 by Crazymadre other options in Atlantic City
did not feel appreciated at this Sheraton. so many other options in Atlantic City that they should make SPG clients feel wanted. only positive is that it is the closest accommodation to the convention center.
October 4, 2013
Rated 3 out of 5 by DJMFamily Wonderful staff member
Gwen at the front desk was what made my stay. I was not happy with my stay accept for the level of outstanding service Gwen gave me. I had a problem with my parking ticket and she tried to make calls to help me with this and when we got no where she walked me to the parking lot in the heat and stayed with me for about 15 minutes until it was resolved. She is amazing and I am very thankful to her.
July 18, 2012