Rated 5 out of 5 by KathyR Sheraton Atlantic City
We were very pleased with this hotel. The staff was very nice and helpful. We loved the Miss America memorabilia in the lobby and on the second floor. My husband cannot walk and the hotel was easy for him to negotiate on his electric scooter. We also loved walking through the outlets on the way to the beach/ boardwalk.
August 28, 2012
Rated 3 out of 5 by Willem30 Good location but not many conveniences.
Room service prices were extremely costly. The lights in the room did not work when we first entered, had to go back to front desk for help. Water on floor where the ice machine is located, slipped. Had to get someone to clean it up. Not a comfortable lobby, no conveniences for patrons...we checked out at midnight.
August 28, 2013
Rated 4 out of 5 by Jennifer2012 Great location!
Great hotel. Located across the street from the convention center and next door to the outlets. Only complaint is that wireless was not free of charge. One hour complimentary service is not enough for a business professional on travel. Wireless access was availabe for additional charge in the rooms though
October 26, 2012
Rated 5 out of 5 by GDRD An Excellent Choice To Stay Here
We were hesitant after reading some not so positive reviews. DO NOT get all caught up in reading those negative reviews,like I was about to! But rest assure,we're 100% glad we did not go by those,we went ahead & we had a first class stay here. Being an SPG gold member & owners of 2 villas in the USVI,we made a fabulous choice & will stay here again (and are looking forward to it!). We had to stay close to home and chose the AC Sheration (and glad we did). It's clean,cheery and is sure to satisfty you. As for the parking,it's well worth the small fee considering that you're in AC & parking is at a premium everywhere in the city. We stayed club level (what an added treat),& staff throughout the whole hotel treated us excellently (as well as superb SPG recognition). As far as the pool goes,yes,it is small & needs a little more attention,but if staying here in the summer,you have the whole Atlantic ocean at your doorstep! Well done & looking forward to another stay in the near future!
August 13, 2012
Rated 4 out of 5 by cathykv Expected from Sheraton
This location had all of the amenities we'd expect from a Sheraton and was near the Boardwalk. Guest Services left a bit to be desired, they required me to call 3 separate times to a) request my car from valet, b) request a bellman, and c) checkout. I'm used to making one call to accomplish all three.
February 3, 2013
Rated 4 out of 5 by su50 Clubroom access
I was not expecting to be upgraded to the Clubroom, but I felt I could at least have access to the Clubroom.
Parking was atrocious!
January 21, 2014
Rated 4 out of 5 by RonnieDunston Party in AC
I booked 2 rooms at this Sheraton for my frat brother's birthday party. Though it was not located in a Casino it was still very close to the boardwalk/ Casino strip. So we were able to still enjoy ourselves. The only suggestion I would have is guests to have FREE parking.
November 17, 2013
Rated 3 out of 5 by Jodi24 Size of room was ok, but bathroom was a little dirty.
The bathroom was a little dirty. When we put the air conditing on it smelled of smoke, even though it was a non smoking hotel. We did not have a liner bag for the ice bucket or a hair dryer. The bedroom carpet was stained. The food was good but over priced for buffet, dinner was wonderful at Tun.
December 9, 2012
Rated 4 out of 5 by erichsdad Do not disturb
With a "Do Nor Disturb" sign on my door and my having opted for no room service, one of the cleaning people decided to clean my room anyhow. I left my "valuables" such as computers out assuming no one would go in the room. What was missing were some receipts that seemed to have been cleaned up.
May 24, 2013
Rated 4 out of 5 by Mabels21 Club Level
Everything at the hotel was about as expected but I was disappointed in the club level. Morning was pretty good but the staff could have been friendlier and more helpful. The evening offerings were very disappointing. Again, the staff was not helpful and the food was a joke. I expected better.
May 24, 2013
Rated 2 out of 5 by blueflame blueflame
never vacuumed, cups never replaced never dusted
January 31, 2014
Rated 4 out of 5 by Edward98 Issues with Electric Outlets
RM 542 had some issues with electric outlet and what could be plugged in at the same time. Refrigerator and microwave could not be plugged in simultaneously.
Also, the lamp plugged into the same outlet did not work (switch broken off).
Not sure if other rooms have the same issue, but 542 did.
February 11, 2013
Rated 5 out of 5 by fontainerm Atlanti City
Really was impressed with my stay! The staff was all very helpful and nice, very clean rooms and comfortable bed! Will definitely book a stay again there! I really wish was on the boardwalk because its better than the boardwalk casino hotels! But it is close enough during this time of year!
October 3, 2012
Rated 4 out of 5 by thebutlers Lovely hotel, but limited dining options
Just remember that if you arrive on a Sunday or Monday the bar is closed. Your only hotel dinner options any day is the Tun Tavern. However, there are many high end restaurants to have lunch and dinner in the city. The Club Lounge does NOT serve any alcohol. Staff very pleasant and helpful.
December 14, 2012
Rated 5 out of 5 by Brigbrat Staff is Outstanding
The staff at the Sheraton Atlantic City is exceptional! Everyone says hello and they can not do enough for you! I would like to especially commend, Holly-Sales, Sharon-Event coordinator, and Joan-Food and Beverage, for their outstanding attention to our members!
November 11, 2013
Rated 5 out of 5 by klh5000 Best, most accommodating staff
The staff was over the top friendly and accommodating. We stay here because they allow pets, and we got a treat for our dog. We received maps and suggestions for things to do. Not one individual I met was rude or disrespectful. I wish the parking was a little bit more convenient though.
July 16, 2013
Rated 5 out of 5 by Abaddon66 Our first time at a Sheraton
As this was our first time a sheraton we didn't know what to expect. We selected this hotel for it's location next to the convention center. I must say we were blown away. Everything was very clean, the staff was super friendly and helpful. We will definitely stay at a sheraton again
April 3, 2012
Rated 3 out of 5 by Popeye954 Cleanliness of hotel inconsistent
Cleanliness of room great, however, cleanliness of common areas lacking. Mattresses are not up to the normal Sheraton standard of comfort. Paper thin walls makes for alot of noise between rooms. Overall, a little bit of a disappointment and I would think twice about returning here.
August 21, 2012
Rated 3 out of 5 by TWGNHBW Sheraton Atlantic City a Bust
I have stayed at other Sheraton Hotels and this was my worst experience. The stay were not attentive and many times responded as those you were inconveniencing them. I was there for an annual conference and there were other groups having events, so maybe the staff was overwhelmed.
April 21, 2013
Rated 5 out of 5 by TLsal Very classy hotel
My family and I had a terrific stay at the Sheraton in Atlantic City. The Sheraton is one of the few high-quality locations there that are not ugly or cheesy. Everything seemed elegant and well-run. The beds were especially comfortable. We would definitely return to this property.
September 7, 2012
Rated 3 out of 5 by CHI2012 Room Upgrades
I was unable to get a room with a king bed when I made my reservation. Before I arrived, I was sent an E-Mail asking if I were interested in upgrading my room. I responded, yes. When I got to the hotel, upgrades were not available. Why was ever sent the E-Mail in the first place ?
September 17, 2012
Rated 2 out of 5 by Travelerwithapurpose Needs an overhaul
This place is showing its age. The hallways smell musty and the carpets are dirty. Even the lobby looks rundown, even though it was once nice. My room was not clean when I checked in. There were candy wrappers in the room and dirt in the drawers. The bathroom hadn't been cleaned.
October 23, 2012
Rated 5 out of 5 by erin05 Valet staff exceptional
I wanted to commend your valet staff. During my stay, I unfortunately locked my keys in my trunk. Your staff was very professional, courteous and extremely kind. They made me feel comfortable and safe. They were able to retrieve my keys very quickly. I appreciate their kindness!
January 7, 2013
Rated 3 out of 5 by Bubs Don't come when it's busy
I was very disappointed in this hotel because the staff wasn't able to handle the fully booked hotel. As a Starwood Preferred member I was expecting my needs to be met and they were not. The room service menu states that your food will arrive in 30 minutes or less or it is complimentary. We were told our food would take 90 minutes and they wouldn't be honoring the complimentary policy because they were too busy. Isn't that why you need the policy? Also, when requesting a late checkout ,we were told the hotel was too busy and we had to wait on line for an hour just to check out. I booked this hotel because it was attached to the convention center where my daughter was competing but I will not stay there again as every restaurant had an hour wait and hotel guests do not get any special perks such as reservations etc. At one point, both the restaurant and guest services didn't even answer the phone. Everything went to voicemail. We tried to book our room for another night because we weren't able to get a late checkout and were told it was booked but my friend was able to book an extra night an hour after I asked. We both got different answers. I am not happy with my stay at Sheraton Atlantic City.
January 21, 2014
Rated 5 out of 5 by MandBW Made our Anniversary one to remember!
Service way above average! Location perfect; just a few blocks, quick stroll away from boardwalk. Club lounge access amazing add-on. Will definitely remember our experience and share with all our friends.
Myles & Beth
December 1, 2013
Rated 4 out of 5 by Myrtle12 !st Trip to Atlantic City
The location was a bit farther from the Boardwalk than we anticipated, but the weather was great so we enjoyed the extra walking. It would be helpful to have a back entrance so you don't have to keep walking around the block to get to the heart of Atlantic City's Boardwalk area.
Room was excellent,. We were on the Club Floor which added to our convenience. Our only disappointment was the lack variety in food, apetizer selctions, breakfast, etc. After staying on the Club floor in different cities this one rates lower. Also, if you wanted to order a glass of wine to enjoy or another beverage while in the Club Lounge, you could not do so. This we found very inconvenient. Please work on upgrading your Club Floor Lounge, especially for Starwood Members - Owners.
We also had difficulty getting our extra 500 Starpoints if we did not have linen change - had our card out by the required time, but did not receive the points. Please improve on record keeping and communication.
We shared these comments the front desk on departure.
October 20, 2012
Rated 4 out of 5 by bobert1953 Needs free internet
Overall the room was good.The toilet needed to be repaired.you had to hold the handle down to get it to flush,The light in the entry didnt work,the switch was broken.I resent that you have to pay for internet service,also pay extra to get service that is usable.
July 4, 2013
Rated 5 out of 5 by MichelleLZ86 Great Location
This hotel was a very nice hotel. Great location, next to outlets, lots of restaurants to choose from, across the street from convention center and within walking distance to casinos and beach. I would highly recommend.
November 25, 2013
Rated 4 out of 5 by Julz2381 Great Spot
Perfectly located if you do not want to stay on the boardwalk or at a casino. Just a few blocks away, close to great shopping and had an excellent front desk team that were willing to answer any questions. Restaurant was short staffed, and a little overpriced.
June 26, 2013
Rated 5 out of 5 by Htowndeb Clean and comfortable stay
Love this hotel...clean, comfortable beds, love the Tun Tavern and the Cafe'. Staff is awesome and especially love the shopping right there. What more can you ask for. Its a bit of a walk to the beach, but gave me the ability to walk off the food I was eating!
September 26, 2012