Rated 1 out of 5 by zander00 Dirty
Room was dirty. It was obviously not cleaned. Bathroom smelled like mildew towels and there was other peoples hair on the bathroom floor. There was other persons hair when we pulled the comforter down. Gross. Then under the bed there was beer cans which my child could have touched. I didnt even want to sleep there but my husband and I were too tired to drive home to PA. I will never stay here again. Best part about the hotel is the valet service which are highly competent and very good at there job.
August 15, 2012
Rated 2 out of 5 by Ki777 This hotel disappointed me
Although I usually have a great experience when I stay at a Sheraton, with this stay I was disappointed. I wasn't put on an SPG floor at check in, I imagine that if I had been I wouldn't have experienced a room with no iPod radio (although I prepaid for a room that had one) and a tub that was completely backed up so that taking a shower became disgusting. While I preferred not to call around at midnight to have someone possibly switch my room due to these issues (I had two children with me)
July 4, 2012
Rated 2 out of 5 by Sally2014 Nice view, comfortable bed, clean. Lacks a few things.
Our stay here was fair. The cold water in the bathroom sink did not work if the hot water was on. I about scalded myself. Also, time for some updating. Bathroom wall paper was really bad. Also, what is up with a sink and nothing under it? We have stayed at many places and we found this to be odd. Also, we were offered a 4:00 pm check-out. This was awesome except that we were not told that we would need to get a new key card after noon. Didn't appreciate being inconvenienced by having to wait in the hallway while my husband went back down to the lobby to find out why we couldn't get in our room. We wanted to shower but because of the amount of time this took up, we were not able to do that. The bed was quite comfortable and the room was clean with an awesome view though. But not sure I would want to stay here again.
June 23, 2014
Rated 1 out of 5 by who33 one loud hotel
the shower in my room shook so loud I thought it was going to explode. other guests in the hotel said the same thing. the walls were so thin you could hear everything around you. we also could hear people's conversations above us through the vent in the top corner of the room. we also heard the toilet flush above and around us all day and night. so to say I had a relaxing, quiet stay is an understatement! I will be recovering from my stay for a week. they need to improve all of this!
January 7, 2013
Rated 2 out of 5 by sosad Falling apart
Phone didn't work, shower drain clogged up. Very poor lighting, no vent in bathroom. At 3 AM got woken up by PA system announcing that "the emergency situation" was under control. We never got the first announcement informing us of any emergency. The decor takes me back to the 1970s but in a bad way. Location however is very convenient. Express check out used to be available. No longer an option. it seems instead of improvements being made, client friendly services are being reduced.
January 7, 2013
Rated 1 out of 5 by ACLKris Platinum gets you NO WHERE
From the moment I checked in to the moment I left - I didn't feel as if my appreciation for being a platinum member was met. I had asked for a roll out bed 3 times before it was delivered. Since this was a leisure trip, I shouldn't have to do my due diligence with the staff to make sure my requests are being fulfilled.
Even when I spoke to management, it was just going around in circles. Let's just say if there is ever a need to go to Atlantic City again I WILL NOT BE STAYING HERE!
June 18, 2013
Rated 5 out of 5 by Angie930 nice getaway
My husband and I wanted a nice getaway for some rest and relaxation. We found the perfect spot. A nice quiet hotel close to the action. Great restaurants all in walking distance in the area. You could shop till you drop, and a short 6 block walk to casino night life. We also visited other area beaches and did some wine tasting. Friendly staff, loved chatting with Lorraine each morning over breakfast. This was our second stay and we look forward to our third.
June 23, 2014
Rated 5 out of 5 by JWUK Perfect location, great views, immaculate rooms and great hotel team
The location couldn't be better, perfectly situated close by the train and bus stations and easy to reach by car.
The rooms are spacious and very clean.
The hotel is central, but the rooms are quieter than most as it's set back from the boardwalk - meaning you get a great nights rest after all the fun on the sea front.
I would highly recommend this hotel both for business travelers and families.
The beer in the Tuk restaurant is fantastic also, lots of choice and great value.
April 3, 2013
Rated 1 out of 5 by sofspok Not a pleasant experience
The bad experience started when we first arrived. We had to wait in our vehicle for over 20 minutes before we could enter the hotel. We were told our vehicle was over sized and could not be parked in the garage. We were waived the valet fee by Patricia at the front desk. Went to take a shower the next morning and there was no hot water and the water pressure was so low. Bathroom was not clean, hair around the toilet and basin. Trash cans were not empty and had gum stuck to the bottom of them. I expected so much more from the Sheraton in AC. Ask to speak to a manager during checkout, waited 10 mins. and was told the manager was on the phone. Karen at the front desk gave us $30 credit towards the room. Haven't seen the credits on my credit card as of yet , so I will give it a couple more days. You don't have to worry about a return visit.
January 21, 2014
Rated 1 out of 5 by ACepeda1970 Less than what I have come to expect
I have stayed here other times, not sure what happened? Initially when I checked in the front person mentioned that there were no rooms in the club floors because they were still cleaning them. On Thursday August 22nd around 8:15 Am I handed the front 2 shirts to get laundered. Never got my shirts. I checked out yesterday morning and I was told someone would contact me. I guess its not happening. I hope I will get re-iumbursed for the shirts if they don't find them?
August 24, 2013
Rated 1 out of 5 by yvonne76 horrible
never ever again and will not recommend to anyone
April 23, 2014
Rated 1 out of 5 by psicor11 unhappy hotel guest
We stayed at the Sheraton in Puerto Rico last summer and had a great experience. Last Friday, we checked into this hotel in Atlantic City and find the facility not well kept, noisy,pets ect. The most important issue we have was with the front desk staff, they were not helpful, not knowing why charges are being made to our credit card in multiple amounts for the same one night stay, as well as the insulting attitude of the front desk supervisor.
August 20, 2013
Rated 1 out of 5 by Never2012 Would Consider Not Staying Again
This was the worst experience ever at a Sheraton. Ripped sheets, room smelled like smoke and hairs in the bed that were not mine. Then when I checked out and told the customer service person about the hair, who I think was a manager he said "ew", how nice. They gave me someone elses bill at checkout when I called to get my corret bill they sent me last years, then it took them four days to call me back to get me the correct bill. What a joke.
October 27, 2012
Rated 3 out of 5 by Twinn2013 Excellent hotel for weekend stay!
Just stayed for one night, check in at 9:30pm was easy and quick. Front Desk Honor my Suite Night Award. Nice view from my Queen Bedroom / Suite. To be honest, I preferred to have King Bed instead of Queen for a room consider as a SUITE. Are you agree with me?
Be aware for a long walk for Self Parking from the parking lot to the hotel. Self Parking $15.
Very Close to all the Factory Outlets around the area.
June 23, 2014
Rated 2 out of 5 by travel49 Disappointed !
I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money.
November 13, 2013
Rated 5 out of 5 by RonACNJ Enjoyable Vacation
I had a good time at the Sheraton Atlantic City Convention Center. The staff and facilities was great. The price for accommodations met my needs and the location was convenient to all of the places (shopping, food, relatives) that I needed to have a wonderful vacation with relatives. Looking forward to staying in the future.
March 11, 2014
Rated 2 out of 5 by BigBill Disappointing, needs quite some work
Platinum status "upgraded to club", nothing else, not even asked if I'd like a double double bed v. King bed as hotel completely empty on a Wednesday (I stayed overnight to play golf next day). Was on Club floor, but Club not open and fully functional other than weekends. I missed "evening hors d'ordeuvre", ZERO morning food, not even a granola bar. Club had water, no soda, juice, etc. Espresso/cappuccino machine needed servicing - overdue according to LCD display. Containing milk product, I'm not brave enough to try and risk ruining my day with an upset stomach or worse. I expected that parking wasn't free with hotel although Tun Tavern Restaurant in hotel on site notes "Free parking across the street". Parking is in Convention Center and is a charge with valet being double. Bar in hotel was not open. Restaurant was not very good, steak undercooked and undercooked on return from kitchen to re-cook, "Filet" was tough sirloin, $3 Bernaise was tiny cup out of a bottle. Very disappointed in Restaurant.
Recommended for Convention Center.
Overall - not up to standards anywhere except standard Sheraton Bed.
April 4, 2014
Rated 2 out of 5 by ZAHS Below the standard level
This hotel is average and below the Sheraton standard. Room was not clean, stains on the carpets and bedding was not "super comfort" as they say. The mattress definitely needs to be replaced. The parking is far from the hotel and you have to walk outside.
The hotel did not respect their advertisement for an upgrade to club level although I am an spg member. I guess we wil not come back to this hotel.
July 23, 2012
Rated 5 out of 5 by Ferry25 Weekend trip
This hotel has it all. First off the people, from management like Nadir Ahmed, Bob, Maria to the valet people like Christian & Jeremy. Everyone treats you like family. The location is great, away from noisy boardwalk, yet close to shopping & casinos. Club access is great for breakfast &n snacks. I highly recomend this as the hotel to stay in Atlantic City!
January 26, 2014
Rated 5 out of 5 by VeteranTraveler WOW!
This property exceeded my expectations on a number of levels. They insured that my stay would get off to a good start with an email explaining the availability of temporary parking while checking in. The folks at the Front Desk were friendly and efficient, and the VIP Suite upgrade was a most welcome surprise. The hotel's association with the Miss America Pageant, is an obvious attempt to recreate the glamour that was once associated with this event. It works. It is a welcome touch to those of us that remember the Atlantic City of another era.
While not on the Boardwalk, the hotel is right at the end of the Expressway, convenient to great high-end outlet shopping and only three blocks from the boardwalk and the beach.
The morning of my departure, they e-mailed my receipt and there was no need to even stop at the desk. This is a beautiful property that is obviously well run. I cannot complement them enough.
July 8, 2013
Rated 1 out of 5 by LadyDi45 Not Happy
Was not pleased with our stay this year. Paid way too much for our room and didn't get anything for it (such as breakfast). Way too noisy - heard other guests talking in their rooms - and there was constant slamming of doors at all hours of the night. We didn't bother to call Security because you can't stop people from talking in their own rooms. VERY, VERY DISAPPOINTED :-(.
February 5, 2013
Rated 4 out of 5 by DanceDad145 The Definition of a great service.
Imagine a weekend full of over excited little dancers and their overbearing parents? Now imagine a staff that not only was capable of handling all of this with professionalism and grace, but understood some of the nuances that come with this specific clientelle, like our porter who knew first thing to do when entering the room was to hang up the costume bag and to put extra care into the handling of the "ribbon bear," and the breakfast host who gave a little sister an apple with a smile and some much needed attention, and the bar tender who understood the tired dad who needed that drink :). Bravo, staff at the Sheraton. Bravo.
April 28, 2014
Rated 3 out of 5 by BizTraveler00 Hotel service depends on "busy"-ness
Ordered breakfast room service that failed to show up in the AM. Ordered dinner room service that was delivered with incorrect order. I stay here every week and it is still unclear to me whether I am receiving points for "Go Green" unless I check with the front desk before leaving. Sometimes service is excellent but when the foot traffic is high you see a marked decline.
August 20, 2012
Rated 2 out of 5 by Susan Not happy!
We have stayed at this hotel for years. Unfortunately this stay was very unpleasant! Room was small. Remote control did not work, Phone did not work. Shower did not draiin (it was disgusting!) and our room keys did not work on two different occasions - once after we worked on our feet for 10 hours straight and they other after we had dinner and just wanted to go to bed.
February 18, 2013
Rated 5 out of 5 by Jane2000 Excellent Stay Always Fun
Numerous stays in Atlantic City, Sheraton AC consistently offers a sound night rest, excellent club floor, thoughtful staff, and professional environment - we always have a really fun time and appreciate such a wonderful Sheraton property to return to each time with go to Atlantic City
February 19, 2014
Rated 5 out of 5 by ayjay888 Love the upgrades
My wife and I come frequently here for a nice weekend getaway. We are Starwood Gold members and were upgraded to club level room with a view of the city. We were allowed to check in early and leave late the next day which made it feel like we actually spent 2 days there for the price of one. Rooms are exceptionally cheerful!! We will definitely return.
May 16, 2012
Rated 4 out of 5 Parking Attendant Etiquette
Rooms are clean. Unobtrusive stay except for parking attendants outside whom I found quite aggressive, would not let you leave the car unattended for 5 seconds while you checked in. Perhaps a "15 minute short term registration" parking area would solve the problem? Definitely put a damper on my stay and not up to my expectations of a Starwood property.
October 25, 2012
Rated 5 out of 5 by RayCharles Great place
We had a wonderful experience, staff were very nice and professional.
Our room was comfortable, clean and bathroom spotless,
June 26, 2014
Rated 2 out of 5 by nani01023 Not As Expected
I so wanted to enjoy staying at a high star hotel for my first time but I was very disappointed. Sure the staff is friendly but that only goes but so far. The rooms are clean but outdated. Torn wallpaper and stained carpet. The box springs are worn out. They literally charge you for anything and everything. Want that water that came with your room? Well drink it and they will charge you! Want to order take out? The local call will cost you! WiFi? Oh, yes there's a 10 dollar per day fee if you want to use it in your room!! The Boardwalk? Prepare to walk 4 to 5 of the longest blocks you've ever seen! Oh and No smoking!! You'll have to go to the front and join tons of other smokers. There should be at least a floor or even a balcony for smokers. If not convert to half smoking facility. Truth is that 8 times out of 10 there will be 1 smoker for each occupied room it's just such an inconvenience. Yes you accept dog poo and urine but not cigarettes (blows my mind)
August 10, 2013
Rated 3 out of 5 by Ike61 Lack of response to room repairs.
The day we arrived there were no face towels and it took them until 1am to bring some to our room.
The refrigerator didn't work and the sink was stop up and we complained three times and no one ever came to fix them. Finally someone at the desk help us the day before we checked out. At that time we said that it was to late.
July 11, 2012