Rated 4 out of 5 by CTFlyers Pure room =/= just a more expensive room
Upon booking a room for last weekend, the only rooms left with a larger bed than a double, was something called a Pure room. There is nothing on the Sheraton website describing what a "pure" room is - other than the approximate $11 higher cost. Even the description of the room amenities appear to be identical. One could only assume (at least I did), that a "pure" room is nothing but the room - no complementary breakfast or parking, etc. However, apparently a "Pure" room is ...
July 8, 2014
Rated 4 out of 5 by teacherwriter Good hotel
I liked the Sheraton in Atlantic City. Good location across from the train/bus station. Quieter than others in A/C since it is not a casino hotel. Enjoyed the privileges of the Club floor...hors-d'oeuvres, coffee, drinks, Internet i rooms, etc. The staff at the reception desk was pleasant and helpful...when I had a problem using my key in the elevator for the Club floor, the young woman at the reception desk went to the elevator with me and showed me how to use. it. Very good hotel.
July 14, 2013
Rated 2 out of 5 by claudia15 a little dissapointed
I was disappointed with my stay. When we first got into the 819 the first thing I saw was the ceiling by the shower was nasty the paint was all chipped offlike there was a leak. It just looked nasty and rotted. Also our rugs never looked vacuumed. But my biggest complaint was getting my car out of the lot to find it was all scratched on the bumper. This is my second.year staying at the Sheraton and although it may be convenient to stay there at those rates it wasn't worth the money.
July 23, 2013
Rated 4 out of 5 by Paul1055 Bibles in rooms
We always have a great time staying at the Sheraton in AC more so than the casinos.
We feel relaxed and more comfortable in your hotel. We bring our dog and have a great family time going around shopping as well as the gambling in the casinos. It is a respite to come back and enjoy your accommodations.
However, I thought it strange that you do not have bibles in your rooms from the Gideon society. I needed one and could not be helped. I am not opposed to other sacred books as well.
November 25, 2012
Rated 5 out of 5 by Book23 23
I chose to spend my 23rd bday in AC at the Sheraton. I had an an amazing time with my closest friends. The staff was very nice. The maid came back multiple times to check to see if we needed our room cleaned. When my safe wasnt working, Courtney at the front desk sent me some assistance very quickly. She also was sure to wish me a happy birthday. The price range is a bit outside of my budget to stay on a normal weekend but I do look forward to returning on my next special occasion
July 13, 2012
Rated 3 out of 5 by Ochick Mixed impressions
The front desk, everyone near the front desk, and the restaurant were wonderful. The rooms were normal and beds lovely of course. We stayed four days and had to swipe towels from the hall cart to get new ones and our room wasnt always made up (also room service apparently dlesnt take dirty dishes away). The club lounge is pretty minimal in offerings and as I had a baby with me who needs milk, when I asked for milk they were distinctly rude. during interem hours at the lounge there is only water and espresso. (No milk for coffee available..) I learned to take the milk in the morning for the cereal and store it in the rented fridge.
The pool isnt really great, but the ocean is a ten minute walk away at worst so thats nice. Overall, definitely mixed impressions, but good location and the great Sheraton beds.
September 2, 2012
Rated 4 out of 5 by Remy1738 First room was not good!
We checked into our first room, which is a non-smoking room. The first thing I find is a pack of cigarettes on the floor by the window....then we find torn packets of sugar on the floor and the bathroom floor was full of hair. We immediately went back to the front desk and the staff was great and moved us to a different floor and contacted the housekeeping staff. They also took care of our parking which was $14.00....Overall the stay was pleasant, just hate to deal with issues.
October 21, 2013
Rated 5 out of 5 by Godparents A Good Time; A Good Place
We enjoyed our stay very much. Staff was friendly and helpful. We were there for a wedding reception. It was such a pleasure to be in the same place as the reception. We could come and go easily. Food at the reception was EXCELLENT! We had a chance to walk and shop in the outlets. People used the exercise room and the heated pool. When we called early to make the reservations, we asked about promotionals and were informed of one that saved us money . . . and that was good, too.
October 2, 2012
Rated 3 out of 5 by Rebecca123 This hotel is good but can be better
The staff is excellent, the bell hops rush to help you. The room needs to be updated for the amount that you charge the rooms are not clean. The pool is absolutely disgusting. I wanted to stay another night but not at the price that you charge for a hotel that does not have a casino or a clean pool. I am sorry to write this but the hotel did not meet my expectations and I do You need to update your rooms or at least clean them properly and the rugs were very moist and moldy to.
July 18, 2013
Rated 1 out of 5 by meisnice WORST PLACE EVER
I hated the hotel so much. The place was just bad at everything. The staff are truly the worst and are not helpful at all. The room phone was broken so I called to have it fixed after waiting 3 hours I had to call front desk because no one showed up. I missed my dinner because I was waiting and I did not think it would take 3 hours. The pure sleep rooms are the worst, the machine makes noise and the beds are not soft at all. the bathroom was gross the towels had stains on them. The house keeping forgot to leave towels and there were no towels in the bathroom so I had to use tissues because I had no clue there was no towels till I got out. I was hung up on When I called to let them know that there was a problem. I WROTE THEM A LETTER AND I DID NOT EVEN GET A RESPONSE. I am very upset and I will never be going back!
July 7, 2014
Rated 1 out of 5 by worktraveler29 Dated Hotel and Unresponsive Staff
I was pretty dissapointed in the quality of this hotel upon our stay. The rooms are dated, hallways and meeting spaces not clean. Now, 2 weeks after my stay I have been trying to obtain a copy of a folio so I can submit for expense reimbursement with my company and have been calling the hotel every day and submitting online requests for 5 days now. I should not have to spend this much time on obtaining a copy of a bill.
September 30, 2014
Rated 2 out of 5 by Sally2014 Nice view, comfortable bed, clean. Lacks a few things.
Our stay here was fair. The cold water in the bathroom sink did not work if the hot water was on. I about scalded myself. Also, time for some updating. Bathroom wall paper was really bad. Also, what is up with a sink and nothing under it? We have stayed at many places and we found this to be odd. Also, we were offered a 4:00 pm check-out. This was awesome except that we were not told that we would need to get a new key card after noon. Didn't appreciate being inconvenienced by having to wait in the hallway while my husband went back down to the lobby to find out why we couldn't get in our room. We wanted to shower but because of the amount of time this took up, we were not able to do that. The bed was quite comfortable and the room was clean with an awesome view though. But not sure I would want to stay here again.
June 23, 2014
Rated 4 out of 5 by Hermina40 The location was great but free wifi was not available in the room
The proximity to the train station and beach was great for our family. The rooms were large and comfortable. We were disappointed to find that the only free wifi was in the business center and without any written material regarding local restaurants, and no ability to do internet research, we had a hard time finding good local restaurants without a lot of driving around or walking. Most hotels I have stayed with before all have free wifi in the room.
August 11, 2014
Rated 2 out of 5 by hiccup Champagne order
Stayed for one night. Have done so many times before. Never in the past had a special request until this past stay. All was excellant , until I had a room/guest service request.
Requested 2 days prior to arrival a bottle of champagne and strawberries to be in room
at arrival or shortly after. Even verified request with front desk reception. Champagne did arrive 8 hours AFTER arrival !!! Talk about killing a special moment !! Now I know better for future request.
June 3, 2014
Rated 4 out of 5 by Acedog1 Overall Good
Registration, wait staff and housekeeping were excellant. Bell hops had attitude. I was asked upon arrival if I wanted self or valet parking. Aftter the cost explanation I choose self parking. The bell hop left and I did not even get an offer of help with my bags. Later I asked about transprtation around town and was told the only thing they had were taxis. Then found out that public service Jitneys served the town and picked up directly adjacent to the taxi stand.
October 4, 2013
Rated 2 out of 5 by Beachbum102 Disappointing
Stayed here overnight for a wedding.
Very disappointed in the food served at the wedding. The hot appetizers were not hot.
The salad that arrived with dinner looked like something I never would have served my guests at home, limp greens that looked like they had seen better days. Unappetizing lukewarm mashed potatoes, in fact my dinner was not hot at all.
The walls of the rooms were paper thin, heard the people next door carrying on when they were in their room.
May 5, 2014
Rated 5 out of 5 by Angie930 nice getaway
My husband and I wanted a nice getaway for some rest and relaxation. We found the perfect spot. A nice quiet hotel close to the action. Great restaurants all in walking distance in the area. You could shop till you drop, and a short 6 block walk to casino night life. We also visited other area beaches and did some wine tasting. Friendly staff, loved chatting with Lorraine each morning over breakfast. This was our second stay and we look forward to our third.
June 23, 2014
Rated 5 out of 5 by Ellie381 Clean ample space and caring workers
I had booked a night in ballys for my daughters competition, when i went to check in they gave me a room with queen bed. I was with my husband and two children. What was i going to do with that. I called sheraton and celeste was so helpful , kind and considerate. Even though they had their own competion going on, she came through for my family and me in a very big way. Thanks again for all your help. I look forward to staying there again in the future!
July 18, 2014
Rated 2 out of 5 by paulhw disapointment
hotel need updating
rooms look 20 years old
bar should be open more hours durong conference times
November 17, 2014
Rated 5 out of 5 by Ferry25 Suite Stay As Always!
As a Platinum guest at SPG this hotel is the best in the entire chain when it comes to recognizing its repeat customers! The staff knows me by name. The valet, the front desk & even the front desk managers. They welcome you, they upgrade you if available often prior to your arrival & they make it feel like a second home. Something that is truly lost in this day & age. Its away from the noise, it offers you breakfast, late check outs & upgrades. Great value!
March 25, 2012
Rated 3 out of 5 by William Hidden charges
I stayed at the Sheraton Atlantic City (NJ) this weekend for the first time in about 7 years and was greatly disappointed to be charged an "internet fee" at checkout. I cannot remember the last time a hotel charged for internet access. The worst part is that there was no notice of a charge anywhere on my reservation nor during the check-in process. Next time I'll just stay at a boardwalk hotel - where the internet is free and the parking is cheaper too!
May 29, 2013
Rated 2 out of 5 by Carla46 Disappointment with noise
I have stayed at this hotel in the past and have had no issues. My recent stay was very disruptive. From 11:20 a.m. - 2:20 a.m. there was a lot of noise on the floor. I was unable to sleep the entire time period. I would attribute this to a bunch of young folks that had not respect for others around them. There was someone about 5:30 a.m. that decide to knock on all the doors. The shame of it is, the hotel has great accomodations. I will not return.
January 13, 2014
Rated 4 out of 5 by Re28 Good but could improve a few things....
The hotel was nice but could be better. Didn't like that you had to park across the street and then pay $14.00 to park your car. Was unimpressed with the buffet breakfast, although our waitress was excellent. The food was far from great. We stayed on a Friday night and although it said there was entertainment on Friday and Saturday nights, there wasn't any. Liked the toiletries in the bathroom, they were nicer then most and the room was clean.
December 30, 2012
Rated 4 out of 5 by Sgonzo Very nice hotel
We came with no reservation. Wouldn't usually do that but we just hit the road that day on an adventure. Staff was very friendly and accommodating. Room was neat and clean. Love the white linen and comfy pillows. Off the boardwalk but still close enough that you can walk there. Only down side I would say is the pool and jucuzzi area was small. Always full. But then we went to the beach. I block from the outlets. Also pet friendly.
July 12, 2014
Rated 4 out of 5 by Ggirl I would stay there again
Hotel was nice and near the AC boardwalk and other casinos. Service was very good from the front desk, bellman, valet cashier. Only things that could have been better: rugs in room could have been cleaner, they didn't have any magazines with stuff to do around town, there were no coffee cups for the coffee and we asked for them to be brought up to us. We waited 1/2 hour or more for the cups and they never brought them, and we had to leave.
September 23, 2012
Rated 2 out of 5 by Nate54 This Hotel usually meet all our expectations.
I was very disappointed with the bedding. We love the down filled comforters and bedding at Sheratons. We have stayed at the Atlantic City Convention Center Sheraton on several occasions. We were celebrating our 30th anniversary. The down in the comforters were clumped up and very uncomfortable. I even took pictures if someone would have asked how was my stay, I would have shown them the pictures. No one asked how was your stay Mr. Jones?
September 23, 2012
Rated 4 out of 5 by Hajustin This hotel is good enough.
Except for the bed (we expected Sleeper bed which is a trademark for Sheraton hotel) everything was good. The beds in our room were too soft. Also the room key which had an access to the Club Lounge didn't work in the elevators. We tried 3 different elevators several times until it worked. (I still don't know why the room key didn't work. Other people had the same problem tool). But we will go to this hotel again next time.
July 28, 2014
Rated 4 out of 5 by turtlerabbit Disruptive guests
Both nights during our stay, the guests on either side of us were very loud.
The first night/early morning the people to the left of us were banging lugggae,doors, and speaking loudly.
The second night, at 4;30 AM the people in the suite to the right of us were having some kind of loud party with multiple people, music, and moving noises. I called security twice, and this continued for about an hour which made our stay very unpleasant.
December 2, 2013
Rated 1 out of 5 by Nothapppppy Nightmare
Had to spend 3hours to argue with them to get my spg awards price. $11 difference. It really made me feel very unhappy to see how cheap they are and. how little they value the guest. Room was dirty,worn down , lock didnt work right. We paid top dollar for a lackluster tired property with a less than inspired dreary staff that made me feel like cattle being hearded off to the slaughter
Never again. Too many other great ac hotel options
February 3, 2013
Rated 4 out of 5 by Gorjus37 Pet Friendly
I understand folks have pets and some consider their pets their children, but the amount of dogs that paraded around the hotel was alarming. People that are afraid of dogs, allergic to dogs were not considered when the Sheraton Atlantic City took on the pet friendly action. How is the rooms really cleaned once the dogs leave? Their hair fibers are left behind as well as their scent. I'm not a fan of enclosed pet friendly facilities.
August 29, 2012