Rated 5 out of 5 by Sfamvac Anniversary stay
We stayed on Memorial Day weekend for our wedding anniversary and had a great time. The staff was great and did everything to make our stay a memorable one. Thanks to Jeffery, Maria and everyone.
May 26, 2015
Rated 5 out of 5 by TerreArtz AC Get-Away
This hotel is located in the heart of The Walk in AC, close to everything including Convention Hall and Convention Center, train station, jitney stops and 3 blocks to their beautiful beaches...
I had a problem with my room TV and the on-duty evening engineer, Anthony worked on the problem until fixed. In addition to his pleasant work demeanor, he was very efficient in tackling the problem. Thanks for a lovely experience
May 25, 2015
Rated 1 out of 5 by MattandDaniele Very disappointed in this hotel
Upon arriving the staff was very friendly but that is about as far as that went. We had to use the parking garage across the street from the hotel and got a ticket that we were under the impression that it would be comped or reduced at the least for staying here. Instead we paid full price for staying two nights, can only imagine paying for a weeks stay where I could have parked elsewhere for less.
The room was very unclean and looked like they just remade the beds and gave new towels. There were things hanging from the ceiling as well as grimy surfaces throughout the entire room, not just in the bathroom. I also found it very strange that there was little to no water pressure in the sink but when the shower was turned on it was like someone was pressure washing you.
The room did not have a fridge which again for the price that was paid there should of at least been a small one. It is a good thing I am not in need of medical supplies that needed to be chilled and not put over ice.
I know that you don't go away to watch tv but when you go to watch tv and it cuts out every thirty seconds or less it gets very annoying and again very unlike a hotel like this.
The beds had comforters that were heavier than anything i have ever had in a hotel room, i had to take them off because they were far too hot and i was losing feeling in my ankles. You also have to be under 5 feet to sleep in these beds or half of you will be sleeping on the floor. About the only good thing about the bed was the pillows, but then again i don't know how clean those were and really don't want to think about it.
The windows in the room were very gross, there was smudges or what looked to be smudges all over going to show you that the cleaning was extremely lacking.
I would not recommend this hotel to anyone looking for a romantic getaway or even a family vacation, there is nothing here and would have to fork out more money where you could pay the same just down the street and get everything included, and not told otherwise online when booking.
May 11, 2015
Rated 1 out of 5 by SkyeT2 Small rooms. Not very clean.
This hotel is not at all what I expected. It could use some renovating. The lobby areas are small and not enough areas to lounge or eat.
The rooms are small and not very clean. The pillows are soft but the beds are hard and lumpy and the comforters are way too heavy. The room service food was cold by the time we received it.
The pool is very small and cleanliness is suspect. To get to the pool area, you have to walk through a very narrow corridor to a door that is right next to an elevator that when both the entrance door and elevator are open and everyone is trying to get in or out, it's ridiculous. Then you have to walk through the gym to get to the pool!
This hotel is not at all what was expected, especially for the price.
May 5, 2015
Rated 3 out of 5 by CDAC Atlantic City
Disappointing that Hotel does not have a in-house restaurant for lunch/dinner but you have to go outside or follow a labyrinth to get to outside restaurant on end of building.
Also disappointing that hotel bar is not open and the option again is to find restaurant.
Concierge Lounge attendant was not always readily available to allow purchases.
No TV remote was in room.
On the positive side bed and room was nice.
April 13, 2015
Rated 4 out of 5 by AD2015 Husband's birthday
I highly recommend the Sheraton in Atlantic City. The room was clean and the staff was friendly and very helpful. We want to thanks Marcus at the front desk for make my husband birthday so pleasant, even though we were not able to reserve the birthday offer, he make possible that we have a fun day from beginning to end.
We would stay at the Sheraton again.
April 11, 2015
Rated 1 out of 5 by ASUdev Worst Starwood Hotel
This was one of the worst experiences at a Starwood hotel I have ever had. The staff was extremely rude. The valet attendant was eating a pastry as he got in my vehicle. The security that was watching the elevators were very rude as they asked for my room key. The taxi cab attendant raised his voice as my fiancee because she was getting out of the cab too slow. The room we were in had one working outlet, the bathroom sink did not drain, the bathroom floor did not look like it had been cleaned prior to our stay, and the toilet did not flush well. Also when we called the front desk to express our concerns they sated that that we should have called sooner, but we didn't get in to around midnight and left the following day. As a Gold Preferred guest, We are usually receive the highest standard of service from Starwood hotels, but this Sheraton was lacking to say the least.
March 23, 2015
Rated 1 out of 5 by grellot Convenient location...
but that's about it.
I was offered an early check in and requested one. I drove from Connecticut to find that they had given away the last clean room. No way, the hotel was EMPTY! Still the staff made no occomodations for us. As I was checking in, My brother went to use the lobby rest room and was stopped by a Hotel thug employee who refused to let him use the restroom because he did not yet have a room key! We had just drove 4 hours from Connecticut! I complained to the clerk she retrieved her manager who offered free parking but did not offer use of the lobby bathroom and seemed to expect that. There were water bottles at the bed side that's not apparently complimentary as a charge showed up on my third bill that they emailed me along with a $69 charge that they haven't explained yet.
March 23, 2015