Rated 3 out of 5 by JudyGardenStateConference Hotel was disappointing
I was disappointed that wifi access was not automatically complimentary in the rooms. Also, I can't believe there was not a complimentary breakfast considering the pricing.
October 22, 2014
Rated 2 out of 5 by Marz22 Can be much better
Rooms are old and in need of updating. Staff checking in and out were mediocre and did nothing to make me feel like a valued guest. Pizza was similar to Chuckie Cheese pizza. Alarm clock in room went off and woke me up at 5am. Sticky stuff on top of alarm/radio - pretty disgusting. Wall paper was peeling off the wall in the bathroom. TV remote worked only when it felt like it. If not for a work conference at the convention center, I would have stayed here and won't return.
October 22, 2014
Rated 1 out of 5 by YB12 Should lowered to a category 1 or 2!
Arrived to a room with a terrible stench, and missing the crib & refrigerator we requested. I was switched to a new room with a worse view, lower floor, and better smell (for the first half hour until the spray went away), but it had the things we requested. Shower was great, but the sheets felt like plastic - We couldn't sleep. The Pool area was not well taken care of at all. The hotel tried tagging on additional charges for valet and fridge when we didn't use the valet & and they never mentioned the additional charge for the fridge until checkout. We cut our stay short b/c we completely unsatisfied with our stay here and we went elsewhere!
August 21, 2014
Rated 1 out of 5 by LivesInASuitcase Worst Sheraton Experience
I travel frequently for work, and I have to say that this is one of the worst Sheratons I've ever had the misfortune to stay at.
The room smelled of smoke covered up by cheap perfume. The telephone didn't work. The outlets in the bathroom didn't work. There was no wifi. The shower barely worked.
And the best part of all was that when I brought this all to the attention of the manager, he simply said "Sorry".
If I were Starwood, I would seriously consider removing the Sheraton name from this hotel. It's dragging down the brand.
June 11, 2012
Rated 4 out of 5 by asm342 Business Traveller - great hotel
Stayed at the hotel recently for a conference. All in all the hotel was a perfect location 30seconds walk from the convention center, good service and close to a number of restaurants around the outlet mall area.
The food for breakfast was actually pretty good - although personally speaking the buffet wasn't that great, I'd stick with the self choice option. Apart from that, everything was just as I would expect from a Sheraton. Thanks guys!
October 15, 2014
Rated 4 out of 5 by JC51 SPG members will love it
Greeted on top floor by a smile- food was fresh and plentiful; coffee and breakfast buffet great
October 17, 2014
Rated 3 out of 5 by Sean33 Good overall experience
Overall, this was a good experience. The rooms where clean, the staff was very nice and accommodating. Considering this is Atlantic City and most people are out until the early morning hours, the room attendants and facility people were very load in the hallways at 8:30 in the morning. This is ironic considering the hotel has numerous signs reminding the guest to be quiet. The only other issue was the limited options for food. I am a former Marine and was interested in eating at Tun Tavern. Unfortunately, the food was not good at all and the drinks were very poorly made. Breakfast was extremely expensive for the type of food available. As an SPG member, I do expect more. Not sure I'll return to this hotel considering the competition in the area. Best advantage to this hotel is it's proximity to the outlet stores.
October 13, 2014
Rated 2 out of 5 by Jamie21 Close to the train but that is the only positive
First room the toilet didn't work. But had a nice view. Second room they said had a view, sure did, of the highway, and the shower made this god awful noise every time we turned it on. Beds are incredibly uncomfortable. Had to call security because the people on our floor were so loud for well over 30 minutes. Cab fares from hotel to Boardwalk are ridiculous. Breakfast from the 2nd floor cafe was disgusting andn over priced. We had them remove the buffet and left. When I went down to ask the front desk a question on our 2nd day the lady at the desk, who's name I couldn't pronounce "told me to hold on that she was busy." The other lady helped the person behind me. Pay a little more and stay on the Boardwalk.
February 19, 2012