Rated 5 out of 5 by Godparents A Good Time; A Good Place
We enjoyed our stay very much. Staff was friendly and helpful. We were there for a wedding reception. It was such a pleasure to be in the same place as the reception. We could come and go easily. Food at the reception was EXCELLENT! We had a chance to walk and shop in the outlets. People used the exercise room and the heated pool. When we called early to make the reservations, we asked about promotionals and were informed of one that saved us money . . . and that was good, too.
October 2, 2012
Rated 5 out of 5 by Pete741 Nice hotel
Nice hotel. Very comfortable
May 27, 2014
Rated 4 out of 5 by Acedog1 Overall Good
Registration, wait staff and housekeeping were excellant. Bell hops had attitude. I was asked upon arrival if I wanted self or valet parking. Aftter the cost explanation I choose self parking. The bell hop left and I did not even get an offer of help with my bags. Later I asked about transprtation around town and was told the only thing they had were taxis. Then found out that public service Jitneys served the town and picked up directly adjacent to the taxi stand.
October 4, 2013
Rated 4 out of 5 by JudyI Great Hotel - No Casino - Yes!!
I've been coming to this hotel for a dance competition for several years. The staff is always very pleasant and helpful.
It's disappointing that there is a charge for parking when I'm staying at the hotel and a charge for a bottle of water in the room. The room is very comfortable. However, it could use some updating.
May 1, 2014
Rated 2 out of 5 by Carla46 Disappointment with noise
I have stayed at this hotel in the past and have had no issues. My recent stay was very disruptive. From 11:20 a.m. - 2:20 a.m. there was a lot of noise on the floor. I was unable to sleep the entire time period. I would attribute this to a bunch of young folks that had not respect for others around them. There was someone about 5:30 a.m. that decide to knock on all the doors. The shame of it is, the hotel has great accomodations. I will not return.
January 13, 2014
Rated 5 out of 5 by Ferry25 Suite Stay As Always!
As a Platinum guest at SPG this hotel is the best in the entire chain when it comes to recognizing its repeat customers! The staff knows me by name. The valet, the front desk & even the front desk managers. They welcome you, they upgrade you if available often prior to your arrival & they make it feel like a second home. Something that is truly lost in this day & age. Its away from the noise, it offers you breakfast, late check outs & upgrades. Great value!
March 25, 2012
Rated 3 out of 5 by William Hidden charges
I stayed at the Sheraton Atlantic City (NJ) this weekend for the first time in about 7 years and was greatly disappointed to be charged an "internet fee" at checkout. I cannot remember the last time a hotel charged for internet access. The worst part is that there was no notice of a charge anywhere on my reservation nor during the check-in process. Next time I'll just stay at a boardwalk hotel - where the internet is free and the parking is cheaper too!
May 29, 2013
Rated 4 out of 5 by Re28 Good but could improve a few things....
The hotel was nice but could be better. Didn't like that you had to park across the street and then pay $14.00 to park your car. Was unimpressed with the buffet breakfast, although our waitress was excellent. The food was far from great. We stayed on a Friday night and although it said there was entertainment on Friday and Saturday nights, there wasn't any. Liked the toiletries in the bathroom, they were nicer then most and the room was clean.
December 30, 2012
Rated 4 out of 5 by Ggirl I would stay there again
Hotel was nice and near the AC boardwalk and other casinos. Service was very good from the front desk, bellman, valet cashier. Only things that could have been better: rugs in room could have been cleaner, they didn't have any magazines with stuff to do around town, there were no coffee cups for the coffee and we asked for them to be brought up to us. We waited 1/2 hour or more for the cups and they never brought them, and we had to leave.
September 23, 2012
Rated 4 out of 5 by turtlerabbit Disruptive guests
Both nights during our stay, the guests on either side of us were very loud.
The first night/early morning the people to the left of us were banging lugggae,doors, and speaking loudly.
The second night, at 4;30 AM the people in the suite to the right of us were having some kind of loud party with multiple people, music, and moving noises. I called security twice, and this continued for about an hour which made our stay very unpleasant.
December 2, 2013
Rated 2 out of 5 by Nate54 This Hotel usually meet all our expectations.
I was very disappointed with the bedding. We love the down filled comforters and bedding at Sheratons. We have stayed at the Atlantic City Convention Center Sheraton on several occasions. We were celebrating our 30th anniversary. The down in the comforters were clumped up and very uncomfortable. I even took pictures if someone would have asked how was my stay, I would have shown them the pictures. No one asked how was your stay Mr. Jones?
September 23, 2012
Rated 5 out of 5 by Terry1958 Excellent
The beds were the most comfortable than any other hotel I've slept in. Left my pocketbook at the hotel and staff Fedex the pocketbook to me - they were most professional and very helpful
May 9, 2014
Rated 1 out of 5 by Nothapppppy Nightmare
Had to spend 3hours to argue with them to get my spg awards price. $11 difference. It really made me feel very unhappy to see how cheap they are and. how little they value the guest. Room was dirty,worn down , lock didnt work right. We paid top dollar for a lackluster tired property with a less than inspired dreary staff that made me feel like cattle being hearded off to the slaughter
Never again. Too many other great ac hotel options
February 3, 2013
Rated 4 out of 5 by Gorjus37 Pet Friendly
I understand folks have pets and some consider their pets their children, but the amount of dogs that paraded around the hotel was alarming. People that are afraid of dogs, allergic to dogs were not considered when the Sheraton Atlantic City took on the pet friendly action. How is the rooms really cleaned once the dogs leave? Their hair fibers are left behind as well as their scent. I'm not a fan of enclosed pet friendly facilities.
August 29, 2012
Rated 5 out of 5 by Weo707 Best Weekend In A Long Time
I am sending this letter to tellyou just how much i enjoyed your Hotel. I travel alot and spent many of days and nights in Hotels. But i have to say that this past weekend stay in your hotel was the best i have had in years. Your staff was very helpful and very polite. They seem to go out of there way to make sure you have what you need, and that your stay is like room service at home. Thank you and keep up the good work.
October 31, 2012
Rated 5 out of 5 by MrMrs472013 Excellent!
My husband and I came to Atlantic City to celebrate our ninth year anniversary. We stayed in the club suite and it was amazing. The staff was great, check in a few minutes like two minutes, the room had beautiful views of the city. Food and shopping was right outside the door. The shower was very nice. Free breakfast and an afternoon lunch. I would advise anyone looking for a great place to stay the Sheraton is a great place.
April 22, 2013
Rated 2 out of 5 by MemorialD Cleanliness & Basic Courtesy
I am very upset about the lack of cleanliness and attention my room has gotten on my stay this Memorial Weekend. I am applaud that my room was not cleaned what so ever. I returned to my room on two occasion to only find my room was not tidied and in the same condition I left it. I have two small children and this is totally unacceptable. I informed guest services and they sent someone with garbage bags to give to me to do it myself. I'm paid $250 a day to stay at a DO IT YOURSELF Hotel. I am a SPG member and this has never happened to me on all my stays. I received a call from Management the following day apologizing for what happened and informed me someone was going to come up and clean the room. I would like to report that we returned to our room again only to find the room was in the same condition as we left it in three days ago. This is totally unacceptable! I will not be bought by breakfast and free parking only to be disrespected over again over again. I was assured by your management and the cleaning staff on the floor that my room would be cleaned. Not only was the room not cleaned, but NO new shampoo, towels, sheets, and toilet paper. Thank god that the were two rolls of toilet paper that last 4 days of my stay. What pushed it over the top and made me leave a day early was when guest services said to me that they would call the housekeeping manager and ask him if the room was cleaned; was she joking? I was being told that I was lying? I received a call back that the supervisor would like to examine the room, I have pictures as proof, he told me that they had a housekeeper that had been giving them trouble before; why is that my business and why do I care.
May 27, 2014
Rated 5 out of 5 by DentedinAC Ouch!
Breakfast was way too expensive for such an average breakfast. Was quite surprised to have to pay such a high price for internet and the valet parking was also way too expensive.
May 5, 2014
Rated 2 out of 5 by mary18 Room was not up to Sheraton standards
Our room had a large red stain in the middle of the floor. there was also had a makeshift wooden box under one of the bed wheels to keep the bed from moving which stuck out enough to stub your toe as you walked by. The bed skirt had some stains and the TV reception was not great. The location and staff were good. Parking is not convenient. because you need to go through the convention center to get to the parking garage.
September 4, 2012
Rated 4 out of 5 by Cheeks87 Excellent Hotel
We loved our room. We didn't enjoy the 2am banging and yelling of other guests and then not getting anyone at the front desk when we wanted someone to deal with it. Overall I'd say the cleanliness and comfort was outstanding. The staff who checked us in was most helpful and pleasant which I loved! We were given a credit once we complained upon check out about the noise which was much appreciated. Excellent place to stay!
January 28, 2013
Rated 2 out of 5 by Unsatisfied12 Service unsatisfactory
We asked for a rollaway bed in advance and after arrival had to call three times to get it delivered. When the bed was finally delivered, there was no pillow for the bed. I had to ask for a pillow and the pillow that was delivered was unfit for a dog. There were three people staying in the room, and one set of towels. There was i bar of soap for both the bath and the sink. The air conditioner was not working properly.
August 18, 2012
Rated 5 out of 5 by RawC Exceptional service & Great hotel
Your staffer Anthony Carlo was absolutely the best to work with and provided my wife and her girlfriend with a fantastic room and exceptional service when they were in town for a concert. I will stay here again both for business -- I go to AC a couple times a year for conventions -- and pleasure. Anthony did a GREAt job of making my wife and her friend feel comfortable during their stay. Exceptional job Anthony.
November 4, 2013
Rated 2 out of 5 by jtdesigner Not my best stay
I've stayed at this same hotel every year for the last 11 years, and the last few have seen a deterioration in the quality service Sheraton is known for. There was no room service menu, and even though I asked for on at the front desk, it never arrived during the whole weekend. the air conditioning did not work properly, the shower head screeched the whole time I used it, and the room just did not smell fresh.
August 15, 2012
Rated 5 out of 5 by FrequentFanny Clean; Comfortable; & Inviting
Clean; Comfortable & Inviting!
Not to mention the location, your right across the street from the Tangier Outlets and the Casino's are just a few blocks away, easily walked, weather permitting. The staff was accommodating and the cleaning personal didn't knock on my door once yelling housekeeping in the morning either nights I stayed there. I have stayed in this hotel 4 times and they really know hospitality!!
December 5, 2012
Rated 4 out of 5 by JaneDoe484 Best value in Atlantic City
Stayed here on the Club Level to celebrate my husband's 50th. Very nice decor and the Miss America memorabilia is a nice touch. The overall appearance was nice. Listing pro's and con's but this was a great property, and comparatively speaking, it's the best value in AC. I would definitelly recommend.
Def recommend Club Level for king sized bed, free wi-fi and generous room size
Club lounge had great coffee bar and nice finger food
Nice cafe and bar in property
Had a beautiful indoor pool and outdoor heated whirpool. The gym was also amazing and very well-apportioned.
For the extra fee paid for the club level was anticipating a hot breakfast, not continental.
Access to the restaurant (Tun Tavern) next door was difficult
Finding way around through convention from parking not easy
Someone urinated in the elevator which connects the ballrooms to the restaurant--gross.
October 21, 2013
Rated 3 out of 5 by njgrandmaof4 good non-casino location
hotel was within walking distance of boardwalk and outlet stores. Parking was expensive and not attached to hotel. Indoor pool small but fitness center well equiped. We experienced TV problems that were unresolved but did receive compensation for our inconvenience.. Room was clean and comfortable. Breakfast was only average but overpriced. I would rate this as average but because of location I would return.
August 26, 2012
Rated 4 out of 5 by Bobjo Poor bed making
We have stayed at this hotel many times and never had a problem. This last stay our only complaint was that the bed was made haphazardly. We called the front desk and they had housekeeping up in a reasonable amount of time. The housekeeper acted appalled at the way the bed was made, stripped it and stated over. She apologized several times. Other than that we had a very enjoyable time and will return soon.
August 2, 2012
Rated 5 out of 5 by Cw30 Staff is excellent
We stayed for a weekend to begin our anniversary celebration. At registration we were greeted by an enthusiastic young man who congratulated us on the big event and even sent a bottle of complementary wine to our room immediately after our arrival. Great eye for detail. We were offered maps of the attractions and pleasantly surprised with the breakfast at the cafe which was simple, peaceful and delicious.
August 7, 2013
Rated 3 out of 5 by Suemh Very loud in hallways
I have stayed here before and this time was horrible. Place was very loud and busy, pool was packed with kids that I couldn't use it. Weight room was full of kids. Room and hallways had people screaming all night, couldn't sleep...
April 22, 2014
Rated 2 out of 5 by Unsatisfied1212 Definitely doesn't hold to the "Sheraton" standard
Hotel is in major need of upgrade. I thought I would be getting a nice hotel for Atlantic city, instead I got a hotel with thin sheets and thin pillows. My toilet didn't work and had to call maintenance immediately up checking into the room. Website advertised microwave and micro frig, and my room had neither. In addition in 2012 all hotels have wifi, except this one. Will most likely my stay here again.
December 29, 2012