Rated 4 out of 5 by Charlie50 Great place but the rooms don't have wifi!!!
The hotel is great and has a great history. It's in the middle of great shops and a quick walk to the casino. I am very disappointed in the fact that the room doesn't have wifi or outlets for charging phone or ipad/iPod near the bed.
I travel for a living and all other Sheratons have it.
May 19, 2013
Rated 3 out of 5 by Lfrequenttravel Good hotel in practical location
First room we checked into was dirty and refrigerator was not cleaned out from previous guest. Manager gave us another room, again a dirty refrigerator. Except for an apology no accommodation was offered for this major inconvenience which as a platinum member I would have expected.
August 1, 2012
Rated 1 out of 5 by Kevin Not impressed!
To start with when I arrived in the room I had to call and have someone deliver the TV remote. The rooms do not have wireless internet which makes it hard to use my Ipad. I never did receive my promised incentive for declining maid service. I expected more from a Sheraton Hotel.
April 29, 2013
Rated 1 out of 5 by camad54 walls thin.
The hotel was nicely appointed and clean but rooms had very thin walls and the regular noise had us up most of the night, Even heard other toilets flushing. And when mentioned at desk in morning the clerk acted like she could not have cared less. Food in restaurant was good.
August 29, 2013
Rated 5 out of 5 by KimmyF Wonderful Experience
This was my first time going to this hotel. The location is great. Parking is easy. Staff are curteous. Upon entering our room we were greeted by a gift bag of treats which I thought was very nice. I would def return to this hotel as opposed to the over priced casinos.
April 1, 2013
Rated 4 out of 5 by nanny123 Great Getaway
Easy check-in, no lines waiting forever! clean comfortable rooms. Staff throughout were pleasant. Had a great nights sleep. Close to shops and casinos. loved it.
July 12, 2014
Rated 5 out of 5 by GPrice Hotel has fantastic features
We really enjoyed our family getaway. The hotel's proximity to all things great and do-able for family fun. It would have been perfect if we did not have to pay for wi-fi.
February 21, 2014
Rated 2 out of 5 by sean580 Got very bad service and was not helped at all
I booked 2 rooms over a weekend, and was told by the person who booked it for us who is from sheratont that i would have connecting rooms, i was coming with little children and needed them to be connected to our room so we can have the connecting doors open, when we arrived they gave us 2 rooms that were apart. being that we cannot leave our 6 month old child and 2 year old alone in a room we all had to squeeze up together or separate for the night as each parent had to take a child into their room defeating the whole purpose of being able to have our children in one room and us in another alone.
The room was also dirty when we came in and was not vacuumed when asked for a crib we had to call 4 times and waited almost a hour for the crib
It seemed there is nobody to talk to in that hotel and the front desk staff can do very minimum
On a good note they did give us access to the club floor which did help but did little for our sleeping arrangements, if i knew i would not have connecting rooms i would not pay for 2 rooms.
August 5, 2013
Rated 2 out of 5 by Tam12 Terrible room service
I would recommend that this hotel, which is otherwise pretty good, sever their relationship with the hotel that supplies room service. I had no choice but to use it and it darkened my view of the hotel. Food was overpriced,poorly prepared and poorly served.
June 3, 2013
Rated 3 out of 5 by Lw40 The pool area was to small
The ground around the outside hot tub was very dirty, not enough restaurants in the hotel.
July 12, 2014
Rated 1 out of 5 by Joe44 This hotel is disgusting
Room was disgusting from the dog that stayed a few doors down, to the smoking allowed in the rooms.
Dirty sheets and comforters with electrical outlets falling apart.
Desk coming unscrewed from the wall with screws sticking out.
May 27, 2013
Rated 2 out of 5 by CaptainMarco70 Staff less than SPG Quality I am Used to
The facility was great and the room was the standard that I have come to expect out of SPG.
The staff (except the doormen) was terrible! Had attitudes and were so COLD that if I was not tired, I may have left right then and there!
July 25, 2013
Rated 2 out of 5 by mswk5 Tired and worn
We stopped in Atlantic City after a family weding. The hotel is like the town, worn and showing its age. The staff were friendly, especially the bellman who reported a burned out bulb and went out of his way to be helpful and kind. There were holes in the wall paper and black mark on both walls and furniture. The faux art deco furniture was charming in that it suited the hotel. Our room was not clean, with pills and hair on bathroom floor from prior residents, peanuts visible when ottoman was moved, dust thick enough to write your name in on the desk lamp. The hallways never looked cleaned, although I heard a vacum being run outside.
Our "upgraded" room gave us a beautiuful view of the airconditioning system. The pool is small and indoors, opens to an outside garden with one small hot tub. The pool area was like a sauna and hot tub very crowded and could only hold about 8 persons. It is a long walk to the casinos and beach from the hotel, especially in 95 degree weather. Also, casino hotels charge $5 for guests parking, this was $14 .I would not return.
July 21, 2012
Rated 2 out of 5 by muppetjasi Walls are paper thin
I liked the proximity to the convention center, but the walls were so thin that we could hear every toilet flushing and door closing next to, above, and below us. There was also hair all over the bathroom when we first checked in.
January 14, 2013
Rated 4 out of 5 by BklynGirl Nice Weekend Getaway
I was really impressed with this Sheraton, more so than some of the other casino hotels in Atlantic City that are also 3 star accomodations. It is about a 10-15 minute walk away from the Boardwalk/beach and right near the Tanger Outlets, so you have conveinient access to both, yet it is a much more low key hotel compared to the hotels along the Boardwalk, which I liked. I chose a Club Level room, and though my room was on the 12th floor instead of the 15th or 16th floors (which is advertised as where the Club Level rooms are located), I still enjoyed the perks of the Club Louge (evening o'dourves, bottled water/beverages, continental breakfast), which were beyond my expectations. The beds were very comfortable and the front desk staff & house keeping were prompt and courteous with my requests. My only complaints are that some of the furniture and the bathtub were a little scuffed with scratches and one of the lamp's light bulbs was burnt out, but overall, everything was clean and comfortable. I will definitely stay at the hotel again for a nice weekend getaway.
September 6, 2012
Rated 4 out of 5 by DanceDad145 The Definition of a great service.
Imagine a weekend full of over excited little dancers and their overbearing parents? Now imagine a staff that not only was capable of handling all of this with professionalism and grace, but understood some of the nuances that come with this specific clientelle, like our porter who knew first thing to do when entering the room was to hang up the costume bag and to put extra care into the handling of the "ribbon bear," and the breakfast host who gave a little sister an apple with a smile and some much needed attention, and the bar tender who understood the tired dad who needed that drink :). Bravo, staff at the Sheraton. Bravo.
April 28, 2014
Rated 5 out of 5 by Ferry25 Suite Experience
My experience here was amazing. The suite upgrade was SWEET. The hotel staff terrific, the club breakfast & extras truly increased the overall value I received from my stay. I highly recommend this hotel to anyone.
August 21, 2013
Rated 2 out of 5 by candyshow13 my room was not cleaned
I stayed at the hotel 3 nights, 2 days. One day my room was nicely cleaned, but the next day it was not cleaned at all. I complained at the front desk and they said I signed for green environment, which I did not.
September 11, 2013
Rated 5 out of 5 by Katie20151 Awesome Staff and Hotel
The staff was exceptionally nice and helpful. I needed a hotel to stay with my pet and being able to bring her to the Sheraton was a dream come true. I hope to have the chance/need to stay there again!!
September 20, 2012
Rated 3 out of 5 by Denise823 For the price you pay, the hotel is not worth it.
I chose to pay a little more money to stay on the club level floor expecting to be blown away. It was not worth it. I found the bathrooms a little dirty and the room outdated. The staff was courteous.
July 23, 2013
Rated 5 out of 5 by Cinemagic Consistent.
Did the job. Excellent access to the convention center.
Always clean, highly recommend.
February 17, 2014
Rated 2 out of 5 by Andrea4 Mattress was terrible
The mattress was not what I expected from Sheraton. It was not a sweet sleeper . Extremely uncomfortable, could feel the springs, it squeaked at every movement and mattress was stained.
September 7, 2013
Rated 3 out of 5 by sunmoon Room was dirty
Bathroom was dirty on my arrival. Took three requests to have the hair balls removed from the bathroom floor. First being around 7 a.m., the second around 10 a.m. and the final after 4 p.m. The hallway also dirty. there were dirty q-tips on the carpet for at least 3 day as well as dirty dishes for two.
The conference rooms were freezing! My computer said the ambient temp was 58 degrees!
On a positive note, every staff member I spoke with was polite cooperative and appeared to enjoy their job. The food was good as was the presentation.
If you need to chose a 'poster child' to advertize this hotel I would choose Bob from maintance. He's a star!
September 11, 2012
Rated 1 out of 5 by jackie1818 Worse hotel experience of my life
The hotel allows animals, we were not aware of that until check in. We stayed at the hotel to celebrate my husband's 50th birthday. An unregistered dog stayed in the room next to us. The dog was left alone from 6:30 pm until 2:30am. The dog barked and howeled the entire time the owner's were gone from the room. We placed a phone call to the front desk at 2:15 am to complain and were told that there was not a dog in any room on our floor. At 4:30 am I went to the front desk to complain that the owner's were back in the room and were louder then the dog was. The employee at the front desk told me there was not a dog on our floor. She continued to fight with me...leading me to believe I was losing my mind....At check out we were told by another employee that there was a dog in the room next to us and that the guests neglected to check the dog in to avoid paying an animal fee. Needless to say we checked out tired and mad. It seems like none of the hotel staff cared that we followed guest rules, but the guests in the room next to us did not. My husband's 50th birthday was ruined all because we stayed at this hotel.
December 29, 2012
Rated 5 out of 5 by Psypattie Ms
Cleanliness of rooms. Early check-in when promised. Location close to everything I needed and wanted to do.
January 21, 2014
Rated 5 out of 5 by Dan63 Great Staff
When in AC this is a great hotel to stay, quiet and clean!
February 11, 2014
Rated 1 out of 5 by Sandor Interior is worn out
The dirty, moldy, dusty carperts & upholstery causes me to feel sick.
I have been coming to this hotel for 10 years and have noticed continuous deterioration.
February 2, 2013
Rated 5 out of 5 by Itonette Great Staff
very friendly staff and clean room! Will definitely stay at this hotel again....
January 27, 2014
Rated 4 out of 5 by Rocketski Hotel needs updating
This hotel is "worn out," "tired." and needs some updating. I was disappointed with this Sheraton Hotel. They need to put some money into sprucing it up.
June 29, 2012
Rated 3 out of 5 by mario47 room
the air conditioning did not work, could not change the temperature in the room.... and at 2 in the morning who wants to move to another room....????
September 19, 2013