Rated 1 out of 5 by YB12 Should lowered to a category 1 or 2!
Arrived to a room with a terrible stench, and missing the crib & refrigerator we requested. I was switched to a new room with a worse view, lower floor, and better smell (for the first half hour until the spray went away), but it had the things we requested. Shower was great, but the sheets felt like plastic - We couldn't sleep. The Pool area was not well taken care of at all. The hotel tried tagging on additional charges for valet and fridge when we didn't use the valet & and they never mentioned the additional charge for the fridge until checkout. We cut our stay short b/c we completely unsatisfied with our stay here and we went elsewhere!
August 21, 2014
Rated 5 out of 5 by Tanti Wonderful view
From the 16th floor, there is a wonderful view of the city, outlets, other hotels and the ocean. Also very nice at night to look out and see all the lights. We enjoyed the complimentary breakfast and snacks. I do think the parking fee is a bit steep at $15/day.
September 25, 2014
Rated 5 out of 5 by SuperSport SuperSport
Very nice, staff excellent, overstuffed chairs in room could use a good cleaning or replaced otherwise very nice
September 19, 2014
Rated 1 out of 5 by LivesInASuitcase Worst Sheraton Experience
I travel frequently for work, and I have to say that this is one of the worst Sheratons I've ever had the misfortune to stay at.
The room smelled of smoke covered up by cheap perfume. The telephone didn't work. The outlets in the bathroom didn't work. There was no wifi. The shower barely worked.
And the best part of all was that when I brought this all to the attention of the manager, he simply said "Sorry".
If I were Starwood, I would seriously consider removing the Sheraton name from this hotel. It's dragging down the brand.
June 11, 2012
Rated 1 out of 5 by hoby This hotel did not meet my expectations.
Sheraton was so good in the beginning, so good that we went to this hotel specifically, for our last two We had snacks and WIFI included with our room and we did not have to pay $ 50.00 extra. When we came for the third time and probably last time, we came to check in the people at the front desk gave us a room at a really low level and they said this was the only room available, we were a little disappointed. Then suddenly after we chose our room they said want snacks you have to pay $ 50.00 extra, We got shocked and really disappointed with what we just heard. We went up to our room and the beds were not clean, they had orange and black stains. I was very disappointed and not satisfied at all. I am probably not coming again.
August 22, 2014
Rated 2 out of 5 by Jamie21 Close to the train but that is the only positive
First room the toilet didn't work. But had a nice view. Second room they said had a view, sure did, of the highway, and the shower made this god awful noise every time we turned it on. Beds are incredibly uncomfortable. Had to call security because the people on our floor were so loud for well over 30 minutes. Cab fares from hotel to Boardwalk are ridiculous. Breakfast from the 2nd floor cafe was disgusting andn over priced. We had them remove the buffet and left. When I went down to ask the front desk a question on our 2nd day the lady at the desk, who's name I couldn't pronounce "told me to hold on that she was busy." The other lady helped the person behind me. Pay a little more and stay on the Boardwalk.
February 19, 2012
Rated 1 out of 5 by WONDERFULME Hotel needs improvement
I have visited this hotel for the past 11 years for USTD Competition and as the years go by this hotel is getting worse year by year. During my stay this past week I was rented a room with a broken bed. I called the front desk and was told there were no other rooms available that a manager would call back, well I waited and waited till I had to go down to front desk and speak to them directly. They did find another room available but when I moved into the new room the toilet didn't work. The room wasn't cleaned very well it looked like the maids came in just to change the towels. I really wish the USTD would find a different place to hold next years competition.
July 22, 2014
Rated 4 out of 5 by jdif465 Hard lumpy pillows
Pillows were uncomfortable making sleep difficult
September 14, 2014