Rated 3 out of 5 by CO742 Broken Bed
I came to the hotel at 4:00am, after a long drive from NYC, and expected to have a normal sleep. However, my expectations were shattered because my husband's bed was broken, he barely slept, he woke up the next morning all grouchy, barely sleeping, and he still has back pains, until today.
July 21, 2014
Rated 3 out of 5 by LTJones Disappointed
I've stayed in hotels for 5 months already in 2014 on business alone. So i booked the Sheraton Atlantic City using my SPG points for a 2 day get away for me and my wife just two days after my birthday. Let's just say I wish I had my points back. It cost me 7,000 points per night and aside from the view on the 15 floor casino side, nothing else was good about the stay. I was upgraded to the club level as usual being a platinum member however I was only given a 2 double bed option so me and my wife slept in separate beds. There was a dance convention going on and kids where running up and down the floor all night unattended. My room had a water leak from the ceiling and at night you could hear the water hitting the sheetrock on the ceiling which made getting to sleep a problem. I had to call security because a neighboring room had music playing very loud after 11:30pm and it took them 30 minuets to get up stairs to address the issue. The rooms are not up to other top competitor standards. I was told by a manager that I would be refunded my points for one night, but I think I should it should have been for both night and I should have been given some bonus points just for staying there. The Sheraton is usually my first choice in what ever major city I fly to on business, but after this experience I'll have to rethink my options before selecting a hotel. Also I was not given an option to upgrade to the club floor until I arrived even though I called the hotel shortly after booking my room online. I live in NJ and hadn't been to Atlantic City in almost 7 years, and it may be that long again before I'm there again after this experience.
July 20, 2014
Rated 3 out of 5 by Fidel2014 Disappointed
This hotel is beginning to show its age, but what was disappointing was the lack of cleanliness in public areas. Someone should go around sweeping or cleaning up the public areas for scraps of trash. The bed in 808 need a new mattress, the spring creaked every time I turned. For a weekend stay, I was also disappointed that breakfast brunch closed at 11am. We left the premise and ate locally.
July 20, 2014
Rated 1 out of 5 by BEGEastQuogue Not SPG's Finest Property
This property is a very poor ambassador for the SPG brand. Filthy, from mold on shower curtains to bloody bed sheets. I would classify this property as just gross. I have stayed in nicer roadside motels. If you stay here I suggest bringing a clean sleeping bag to put on top of the bed and an ample supply of your own cleaning solutions. Yuck!
July 20, 2014
Rated 5 out of 5 by batgirl820 Sheraton Atlantic City
Great place to stay. Rooms always clean and I have never come back to a room that was not made up here. Food at the Tun Tavern was excellent. Overall, highly recommend this hotel.
July 19, 2014
Rated 5 out of 5 by Ellie381 Clean ample space and caring workers
I had booked a night in ballys for my daughters competition, when i went to check in they gave me a room with queen bed. I was with my husband and two children. What was i going to do with that. I called sheraton and celeste was so helpful , kind and considerate. Even though they had their own competion going on, she came through for my family and me in a very big way. Thanks again for all your help. I look forward to staying there again in the future!
July 18, 2014
Rated 3 out of 5 by Skittles The Rooms need some TLC
This is the second time I have stayed at the hotel for the USTD Nationals, and the bed skirts were very dirty and stained. The pillows under the pillow cases are badly stained and dirty. I would not stay at the hotel if it was not for the convince of attending the competition. On a better note I do think the staff is helpful and tries to accommodate your needs.
July 18, 2014
Rated 1 out of 5 by Romero55555 Unfortunate Experience
While our first impression of the hotel was a positive one, it unfortunately, turned negative. We have stayed at many hotels in AC and have stayed at Sheratons at several locations but I have never stayed at a hotel where customer service was NOT number one! To the most unfortunate experience, when we were trying to depart from the hotel on our check out day, we waited for over 20 minutes for an available elevator but had to walk down 7 flights of stairs with our luggage and children since an available elevator did not arrive. We informed the front desk who did not care about our experience and asked to speak to the front desk manager. He also only could state, "well, all the elevators are working". He did not care as well that we had to walk down the flights of stairs with all our luggage and our young children holding their luggage as well. Would never recommend this hotel to anyone especially with children.
July 15, 2014
Rated 5 out of 5 by Beckola Romantic view
We had one of the suites at the end of the hall. The bedrooms had big windows where you could see the whole city. Very romantic!
July 15, 2014
Rated 4 out of 5 by Lou08 Front desk
People at front desk and concierge were extremely pleasant and helpful
July 13, 2014
Rated 3 out of 5 by Lw40 The pool area was to small
The ground around the outside hot tub was very dirty, not enough restaurants in the hotel.
July 12, 2014
Rated 4 out of 5 by Sgonzo Very nice hotel
We came with no reservation. Wouldn't usually do that but we just hit the road that day on an adventure. Staff was very friendly and accommodating. Room was neat and clean. Love the white linen and comfy pillows. Off the boardwalk but still close enough that you can walk there. Only down side I would say is the pool and jucuzzi area was small. Always full. But then we went to the beach. I block from the outlets. Also pet friendly.
July 12, 2014
Rated 4 out of 5 by nanny123 Great Getaway
Easy check-in, no lines waiting forever! clean comfortable rooms. Staff throughout were pleasant. Had a great nights sleep. Close to shops and casinos. loved it.
July 12, 2014
Rated 3 out of 5 by brooklynsheraton Great Room
The room was great in size for my family. The view was awesome for viewing the fireworks as I was there 4th of July weekend. Wish there was more of a variety for the breakfast buffet. The House Keeping was poor. When we arrived we removed beer bottles from the terrace, several calls had to be made to get towels and sheets for the room almost each day. There is better house keeping at the Brooklyn Sheraton.
July 11, 2014
Rated 5 out of 5 by BJPA GREAT!!!
One of the Best Sheratons my family has been to!!!!!
July 10, 2014
Rated 2 out of 5 by Mussie7 Try another hotel
First off, if you turn down the wrong street it will take you over the bridge on Atlantic Expressway, about 7 miles until you are able to turn around and then you must pay a toll. They need a street sign directing you to the hotel.
The hotel does not have free internet (Wi-Fi) and you must pay for it compared to other hotels who have it for free (who can do without a computer these days). If you arrive after 12, there is absolutely no where to eat except a Pizza place that delivers (try going to sleep on pizza) We woke up starved and went to the hotel restaurant to eat. The breakfast was terrible, instead of pancakes, the pancakes were rolled up with apple jelly or blueberry jelly. You know how discriminating children are, and they don't like fancy breakfasts so I had to purchase pancakes separately which came with powdered sugar sprinkled all over them, which my daughter hated and they had to get her regular ones. Can you believe a breakfast buffet with no bacon and hard French toast. I don't eat pork but my children do. When we left breakfast, we immediately went out and ate somewhere else. I am a Starwood preferred guest and I stay exclusively at Sheraton hotels wherever I go but I felt like the average Joe off of the street. We will visit Atlantic City again but we will definitely not stay at the Sheraton.
July 9, 2014
Rated 4 out of 5 by CTFlyers Pure room =/= just a more expensive room
Upon booking a room for last weekend, the only rooms left with a larger bed than a double, was something called a Pure room. There is nothing on the Sheraton website describing what a "pure" room is - other than the approximate $11 higher cost. Even the description of the room amenities appear to be identical. One could only assume (at least I did), that a "pure" room is nothing but the room - no complementary breakfast or parking, etc. However, apparently a "Pure" room is ...
July 8, 2014
Rated 1 out of 5 by meisnice WORST PLACE EVER
I hated the hotel so much. The place was just bad at everything. The staff are truly the worst and are not helpful at all. The room phone was broken so I called to have it fixed after waiting 3 hours I had to call front desk because no one showed up. I missed my dinner because I was waiting and I did not think it would take 3 hours. The pure sleep rooms are the worst, the machine makes noise and the beds are not soft at all. the bathroom was gross the towels had stains on them. The house keeping forgot to leave towels and there were no towels in the bathroom so I had to use tissues because I had no clue there was no towels till I got out. I was hung up on When I called to let them know that there was a problem. I WROTE THEM A LETTER AND I DID NOT EVEN GET A RESPONSE. I am very upset and I will never be going back!
July 7, 2014
Rated 4 out of 5 by TimR Skip the free breakfast
The room was very clean and very comfortable.... love the linens in this place. The included Continental Breakfast in my package was not worth the extra money. I would have been better off just getting the regular room and buying breakfast at a local restaurant. The bagels and pastries did not taste... very fresh or of good quality... which was disappointing being that is a huge part of a continental breakfast. The cup or bowl of fruit was watery and the fruit way too soft and mushy.
July 5, 2014
Rated 5 out of 5 by Jacda3210 A STAY TO REMEMBER
The hotel is a great one. Warm responses and service. Helpful staff. I would tell everyone I know if they want a great hotel to stay in, the Sheraton in Atlantic City is it. Thank you for my wonderful three day stay.
It was such a wonderful stay I joined the SPG group. You should have my member number by now..
July 5, 2014
Rated 3 out of 5 by Trey54 Atlantic City Experience
Staff were friendly, but need considerable training. Club status - Gold: Charged $120 for 3 late (4pm) checkouts-later corrected; Check-in I was not informed of the 4-7pm or 6:30-9:30 am drinks and food that went with an upgrade, at least not until the end of the 2nd full day when my wife arrived; was told by staff internet was a charge although upgrade covered that; safe did not work; and sink was clogged. Also, concierge didn't seem knowledgeable of public transportation system for city.
With that said, room was comfortable, clean, A/C good, beds comfortable, and late checkout was nice. Walking distance to casinos.
July 2, 2014
Rated 2 out of 5 by irishgrl Room Air Conditioner was AWFUL
Our night at the sheriton was the most uncomfortable night sleep ever. At 3am we finally called someone up to look at the AC. Even after the mechanic left the room was still very hot. Sleeping in a room with 4 adults and the thermostat not being able to go below 65 degrees with did not feel any where close to 65 in the room was a disgrace. I usually love staing in hotels bc they are usually so cool and the beds are usually so comfortable. NOT at the Sheriton. HIGHTLY disappointed
July 2, 2014
Rated 4 out of 5 by cr2014 brunch
Quality of the food offered at breakfast brunch was good. The server was attentive UNTIL I sat down with my food to eat. Once I sat at my table with food, no refills of beverages were offered (no second cup of coffee or tea). I looked around for drink refills to serve myself but there were no options. The server never returned to my table.
June 30, 2014
Rated 3 out of 5 by Rob2004 Sheraton Atlantic City Outdated
Bedding is old and needs replacement. TVs have very bad reception. Outlets are loose and do not securely hold plugs. Air Conditioning thermostat does not work. While the front desk personnel are nice, the personnel that takes calls in advance of the stay are rude. One of the poorest Sheraton's from a customer service perspective.Most expensive parking in Atlantic City. I only stay there because I am Platinum for Life. I never recommend this property. Outdated Miss America decor. The bar is rarely open; they want you to go to the Tun Tavern next door which is very over priced.
June 29, 2014
Rated 1 out of 5 by JM2319 Can we just get the toilet to work???
I statyed at the Sheraton during a conference in June 2014. The location was very convenient to the Atlantic City Convention Center. However, the staff and overall service was disappointing. Starting with check-in, I asked the bellman about 5 packages that I had shipped to my attention. After looking for about 30 minutes, he told me that he had one package. I confirmed the delivery of all five through UPS. He said he could not find the others and then asked if I wanted him to bring me the package that was delivered. I told him that he needed to find the other four packages. Well 30 minutes later, they appeared but in very rough condition. After checking into my room, I noticed that the toilet did not flush. I called the front desk who said that she would have maintenance look at it right away. I left for a couple of hours and upon my return, the toilet still did not work. I called again and got the same response. By the following day, the toilet still was not fixed. I left a note for housekeeping and took the cover off of the tank. When I returned to my room late that night, the cover was still off the tank and the bathroom had not been cleaned - and the toilet still did not work!! After three days, the problem was never resolved. Upon check out, I told the person at the front desk about this and she offered to refund me the parking charge for 1 day - $12.00 - for my inconvenience. I told her not to bother. Really disapointing stay in a tired hotel with lousy service.
June 27, 2014
Rated 5 out of 5 by RayCharles Great place
We had a wonderful experience, staff were very nice and professional.
Our room was comfortable, clean and bathroom spotless,
June 26, 2014
Rated 5 out of 5 by reggie3 conveniently located
the hotel is near the shopping area and also near the casino and boardwalk.
June 25, 2014
Rated 3 out of 5 by Twinn2013 Excellent hotel for weekend stay!
Just stayed for one night, check in at 9:30pm was easy and quick. Front Desk Honor my Suite Night Award. Nice view from my Queen Bedroom / Suite. To be honest, I preferred to have King Bed instead of Queen for a room consider as a SUITE. Are you agree with me?
Be aware for a long walk for Self Parking from the parking lot to the hotel. Self Parking $15.
Very Close to all the Factory Outlets around the area.
June 23, 2014
Rated 5 out of 5 by Angie930 nice getaway
My husband and I wanted a nice getaway for some rest and relaxation. We found the perfect spot. A nice quiet hotel close to the action. Great restaurants all in walking distance in the area. You could shop till you drop, and a short 6 block walk to casino night life. We also visited other area beaches and did some wine tasting. Friendly staff, loved chatting with Lorraine each morning over breakfast. This was our second stay and we look forward to our third.
June 23, 2014
Rated 2 out of 5 by Sally2014 Nice view, comfortable bed, clean. Lacks a few things.
Our stay here was fair. The cold water in the bathroom sink did not work if the hot water was on. I about scalded myself. Also, time for some updating. Bathroom wall paper was really bad. Also, what is up with a sink and nothing under it? We have stayed at many places and we found this to be odd. Also, we were offered a 4:00 pm check-out. This was awesome except that we were not told that we would need to get a new key card after noon. Didn't appreciate being inconvenienced by having to wait in the hallway while my husband went back down to the lobby to find out why we couldn't get in our room. We wanted to shower but because of the amount of time this took up, we were not able to do that. The bed was quite comfortable and the room was clean with an awesome view though. But not sure I would want to stay here again.
June 23, 2014