Rated 5 out of 5 by Dober10 Met expectations
I've stayed more than a dozen of times at this Sheraton and always been treated well. First room had issues so we changed room and were welcome to the usual Sheraton standards.
August 13, 2012
Rated 4 out of 5 by Milton My experience on booking/check-in
Experiences were very good on my three stays at this location with one exception. The front desk attendant, (Gwen), was most unprofessional in how she assisted me as a returning guest. At my booking I requested a room with a city view and no smoking with clean accommodations. None of these items above were respected, because, according to her, the facility was fully booked. That was a complete lie as intimated by the bell staff. She was dismissive and condescending in her treatment of me although I disclosed to her that in the past 20 days including this booking that I choose and spent over $4000.00 at this facility. Until the most gracious manager who was on his way home after a long day intervened, I was challenged and denied all of my requests to be treated in a hospitable manner.
This manager was most professional, he heard my complaints, offered me various enticing options to my satisfaction, unlike the rude behaviors I was initially subjected by Gwen.
The entire staff in all levels were graceful and allowed my enjoyment to continue. Gwen on the other hand was a complete pig in manner and level of honesty.
September 8, 2013
Rated 4 out of 5 by Landrew12 Wi Fi or Internet Access
Overall I had an excellent stay. I was a little dissapointed to find that this hotel only offered wifi access on the 1st and 2nd floors and you had to pay for the internet.
August 20, 2012
Rated 5 out of 5 by brown55 hotel was excellent
very clean, very comfortable beds and cooshy beding, great area, next to all the outlet stores. We were very happy with our stay at the sheradon. We will definitely return.
January 28, 2013
Rated 4 out of 5 by chrisnose indoor pool and hot tub a great plus
great staff, just had a very slight disappointment when calling earlier for an early check in, said it was ok but did not acknowledge when we were there. but no biggie.
September 8, 2012
Rated 4 out of 5 by visitor23 NJEA Convention
Excellent service and a fine location for our event in the convention center, across the street. My only negative note is that the wifi was not free.
November 9, 2013
Rated 4 out of 5 by Dave20134 Closed early
All was good with hotel except our evening was spoilt by bar (Tun) closing well before advertised time making the taxi trip back to hotel pointless and frustrating.
June 24, 2013
Rated 5 out of 5 by tester1 Excellent hotel with great location
Quality hotel which went above and beyond to meet my needs. I was in town for the marathon and the hotel made special accommodations to make my stay great.
October 15, 2013
Rated 5 out of 5 by debra7 Excellent Service & Friendly, Professional Staff
Hotel is great location and rooms were very clean. Excellent service and friendly, professional staff
January 2, 2014
Rated 4 out of 5 by JR17 Sheraton Atlantic City
Hotel was very nice, staff was extremely friendly and helpful, loved the homage to Miss America pageant. My only wish is that the bathroom have an exhaust fan!
August 3, 2012
Rated 4 out of 5 by LoveAC A pleasant stay
Stayed at the Sheraton this past weekend for two nights. My husband I have stayed here a number of times in the past and have always been pleased with our stays. It's a calming break from the smoke and noise of the casinos, and is always clean and pleasant. The location isn't bad either. It's close to the outlets and not a bad walk to the boardwalk, especially on a sunny day. We took cabs to the casinos at night, averaging about $10 a trip (before tip#.
On this particular trip we stayed on the club level. It wasn't much more than a regular room and included free WiFi. And the free afternoon snacks and continental breakfast was a nice plus.
My only complaint would be that when I went to take a nice, long relaxing shower #something very important as I usually have my 3 year old asking me every 30 seconds how much longer I will be!), the shower made a horrible loud shrieking noise then starting shaking and banging. I made mention of it to the front desk when we headed out for the day and he said he would have engineering take a look at it. However, that evening when I showered, I had the same result. I didn't push the issue, but I should have.
November 12, 2013
Rated 4 out of 5 by CICI38 Great hotel for the money
Location is good, customer service is excellent! Food is pricey but you can walk to other local places to eat. close to shopping...all amenities.
October 28, 2013
Rated 5 out of 5 by Jacqui44 This hotel is located in a great spot.
This hotel is the best value in its class. The rooms are exceptional and the staff was very friendly and helpful. I would definitely recommend this hotel.
September 20, 2012
Rated 5 out of 5 by rsowers8 Great Night!
We had a great night of sleep. Very comfortable room, bed, and decor. I was very impressed with the quality of room we received for the price. Thank you.
August 27, 2012
Rated 5 out of 5 by jobabs Hotel Service was suberb
Great hotel, front desk registration experience was excellent.
January 14, 2014
Rated 3 out of 5 by lollers overall okay
the room was dusty; lamp shades, bed-side stand. Water was not refilled during conference nor were coffee/tea supplies replenished during conference.
August 14, 2013
Rated 5 out of 5 by satt2040 This Hotel is outstanding and excellent.
This Hotel is excellent in all standard, very clean and beautiful has a very beautiful environment. This hotel is very comfortable, secure and safe.
July 26, 2013
Rated 4 out of 5 by Manju Excellent stay, except
Great hotel, clean and convenient. The overall review would have easily been a 5 star if the housekeeping hadn't taken personal items when cleaning.
August 19, 2012
Rated 5 out of 5 by MC1234 Perfect Stay
Came into AC for a friends wedding, and it worked out great. Staff very friendly, room clean, no issues at all. Great stay, easy, at a great price.
July 2, 2013
Rated 5 out of 5 by Jack5 Excellent Club Floor
This hotel far exceded my expectations.
We brought our French Bulldog and everone was so friendly and helpful.
Rooms were extremely well furnished
July 3, 2012
Rated 5 out of 5 by happy48 pleasant
I only stood for one night, so I can only rate on comfort and the service of the front desk and valet. i enjoyed my stay. pleasant experience.
January 5, 2013
Rated 3 out of 5 by RWC24 2 Year dating anniversary
2nd time staying at this hotel. Room was clean, roomy. There was however no fridge. Which was not spelled out in room description.
August 26, 2013
Rated 5 out of 5 by white1965 this hotel is a great place to stay
i enjoy my stay it is a very nice hotel iam planning on coming back again the only thing i didnt like was the parking fee was to high
September 7, 2012
Rated 4 out of 5 by ICCPermitTech Conference Center/Business destination
Hotel convenient to needs. Caution though: if Govt. Verify your tax exemption needs. They do not accept out of state forms.
October 7, 2013
Rated 5 out of 5 by skipper HOTEL FEATURES
especially enjoyed the pool and the hot tub- very relaxing and the exercise room a very good choice for health conscious people
July 28, 2012
Rated 5 out of 5 by KDW1984 Overall, great hotel!
Great location, great room, great toiletries. The bed and pillows didn't meet my expectation, but overall, very nice stay!
June 22, 2012
Rated 4 out of 5 by Kaeley18 Great Location
Great location, central to shopping, dining, and activities at the Convention Center. Walking distance to the Boardwalk.
January 22, 2013
Rated 4 out of 5 by Sandy63 Most Convenient for Convention Center Atendees
I stayed at this hotel for eight nights during a conference at the Convention Center. The location was quite convenient and the skywalk was a blessing, saving me the exposure to the cold weather. The staff was very helpful and did their best to meet my needs.
However, there was one problem, which I believe can be corrected immediately. After a long day of travel and a long drive from the Philadelphia Airport, I checked in and went to my room. After unpacking, I decided to take a soak in the bath tub before I retired to bed. I was highly disappointed when I discovered that the tub lining was peeling up. I reported it to Guest Services and they agreed to change the room. This also meant that I would have to pack everything and go to another room. I was too tired to move, so I decided to stay in the room and take showers instead. Because of this, the trip was not as relaxing as it could have been.
The breakfast at the hotel was very good with great options. On the mornings when I only wanted something small, I was able to get a small takeout at a great price. The restaurant downstairs was outrageous. I found it to be very expensive and did not offer value for money.
April 29, 2013
Rated 3 out of 5 by boxing213 Front Desk personnel was great
Diane at the front desk was great. She immediately responded to my requests. She also made sure I received a SPg numer.
August 20, 2012
Rated 5 out of 5 by ryan412 Wonderful Property
The Sheraton in Atlantic City is absolutely amazing. The staff is wonderful and the property is beautiful.
October 21, 2013