Rated 3 out of 5 by Orangegal Dissapointing SPG Rewards Experience
I planned a birthday party in Atlantic City for Labor Day weekend months in advance. I booked the two rooms and then switched to pay with points. I found that they cancelled a night of my reservation on one room once I checked in, tried to make us leave that Sunday and ruined the whole birthday party.
Only after contacting SPG customer service was it all worked out. I can't help but feel that the managemnet of the hotel resented us for using points. They certainly acted like it was a big deal and mentioned "well, this is a holiday weekned" more than once. All in all, I wou;dn't choose to use my points here again.
The hotel itself was very clean and the actual waitstaff, bellbiys, etc. were excellent. It's just managment that made us feel bad.
September 9, 2013
Rated 5 out of 5 by mstrctrlprgm No casino, but a very nice hotel with great staff!
We try to stay at this hotel whenever we come down to AC. It's a little off the path, but is close to the outlets and is in walking distance of the boardwalk and casinos. Since Miss America came back to AC, the Sheraton has put up a really classy Miss America spread in its lobby, with dresses, scepter and crown, etc. The rooms are what you should expect from SPG - very clean, comfortable and spacious. The staff instantly recognized me as an Elite SPG member and made me feel that being one meant something. Check-in was quick and easy, check-out was done through our TV. I do wish the parking was cheaper - a little pricey compared to the cost of parking for the casinos, but for the price of our room and the amenities, I definitely don't mind paying.
November 24, 2013
Rated 4 out of 5 by Mantra April Stay in Atlantic City
The staff at the front desk was friendly and helpful. The room was a nice size and had all the amenities I needed for my stay. Prior to my arrival housekeeping had removed all feather and down from the room as requested. I note this because that doesn't always happen in hotels I frequent even when I ask ahead of time. Overall, I would recommend this hotel to business travelers.
April 25, 2014
Rated 3 out of 5 by gemini Was okay
This hotel is a convenience if attending an event at Convention Center. Therefore, I feel they take advantage of that with their pricing. The hotel is clean, they are friendly but I think they are way overpriced on everything including the room rate for what you get. I had to stir my coffee in the morning with a pen??.... it irks me when in these days you can't get "free" internet service for a room that you are paying almost $200 a nite for. (even as a SP member). And $10 for a well drink at the bar?? That's taking advantage, I think.
March 10, 2013
Rated 4 out of 5 by JudyI Great Hotel - No Casino - Yes!!
I've been coming to this hotel for a dance competition for several years. The staff is always very pleasant and helpful.
It's disappointing that there is a charge for parking when I'm staying at the hotel and a charge for a bottle of water in the room. The room is very comfortable. However, it could use some updating.
May 1, 2014
Rated 3 out of 5 by kjtd0320 Disappointed - not Sheraton Standard
We were staying for the AIr Show 2012. The front desk staff were excellent and recognized my status, however going to the elevators and then my room was disapponting. I have stayed with Sheraton for my time share and SPG and they did not meet the expectations that all others have. The room smelled like cigarette and cigar smoke. The bathroom had long strands of black hair in the tub and all over the bathroom floor. Toilet under rim was not cleaned properly, We also had a socket in our room below the fire alarm that the plate was broken and had exposed wires. There was also black mold on the vents above the 2nd floor elevators and we informed the desk of it and none of this was addressed or taken care of. Very Disappointed as a frequent Sheraton Guest.
August 25, 2012
Rated 3 out of 5 by spgwhiz Tourist Trap
This hotel is a tourist trap. They charge for refills on soft drinks at the restaurant, you get the idea. THERE IS NO WIRELESS INTERNET IN THE ROOM so you can leave your iPads and tablets at home because there nothing more than a brick here without wireless. No wireless is a deal-breaker for me; this mouse is checking out of this trap early.
On a lighter note, the staff is warm and friendly, and the fitness facility is well equipped with gym-grade equipment. Central A/C is quiet. The decor is OK, but showing it's age. This property doesn't look renovated since it's opening in 1997 -- I'll let you do the math. Maybe they forgot it's 2013 now and thats why they are still charging for internet.
If I never visit this property again, it would be too soon.
May 13, 2013
Rated 4 out of 5 by HelenS This hotel is adequate but not 4*
The AC Sheraton did an adequate job of meeting my needs, but my "deluxe" room was far from deluxe and I expected some more space.
Housekeeping did an excellent job, but service at the front desk beyond carrying out check-in was very slow. There was no bell-boy on duty when we arrived early evening and no apology for this from reception, who just shrugged and said we could take the luggage trolley in the lift ourselves and ring down when we had finished with it!
The hotel should make it clearer that only ONE bottle of mineral water is complementary and the others are charged at $2. The $2 on the other bottle is in VERY small print and many people will assume they are both labeled as complementary as the paper tags on he bottles are virtually idenical.
November 15, 2012
Rated 5 out of 5 by Terry1958 Excellent
The beds were the most comfortable than any other hotel I've slept in. Left my pocketbook at the hotel and staff Fedex the pocketbook to me - they were most professional and very helpful
May 9, 2014
Rated 3 out of 5 by MsDisapointed22 A little disapointed
I stayed at this hotel this past weekend and I wasn't impressed by my experience at all. The particular room I stayed in was cold the entire time, the front desk sent someone in to fix it but it was still cold after. Room service was terrible, it looked as though the food had been sitting out from someone's previous order. The room itself looked like to hadn't been remodeled in at least ten years, there were cracks and stains everywhere, Thank goodness I always bring my Lysol. The lobby of course is in excellent condition giving you the illusion that, that's how the rest of the hotel will look. Don't be fooled. I've stayed at the Sheraton in Atlantic City twice before and I was very pleased both of those times but I guess I must've stayed on the wrong night.
December 3, 2013
Rated 3 out of 5 by harley12 Bums and teenager
The staff was well and beyond friendly.As far as this being rated a 4* hotel.Well,I have stayed at 2* rated hotels that were better.
Every time I walked out of the hotel there was a bum standing there with there hand out,and instead of the staff asking them to leave they stood and watched all this.My room was very noisy.It seemed that every time somebody in the hotel flushed a toilet I heard it.Also,if there is a single checking in and there is a group of 100 children staying there.Don't put the single on the same floor.
June 16, 2013
Rated 5 out of 5 by DentedinAC Ouch!
Breakfast was way too expensive for such an average breakfast. Was quite surprised to have to pay such a high price for internet and the valet parking was also way too expensive.
May 5, 2014
Rated 5 out of 5 by StephDC Great stay!
Stayed at the Sheraton Atlantic City 8/5-8/9/2013. We had a wonderful experience. The staff was so friendly and helpful - wonderful recommendations for beaches to go to and restaurants to eat at. In particular Diane at the front desk was a real treasure. Our bellman Marc was helpful on more than one occasion and Blanca on the Club Level could not have been nicer or more accommodating. Thank you to everyone at the Sheraton for such a wonderful time. The only thing they couldn't improve was our weather. We'll be back.
August 10, 2013
Rated 2 out of 5 by kng90 Needs Improvement
Your cleaning staff never says hi or smiles. I have book two rooms and was schedule for a late check out at 4pm. I came back from shopping at 315 pm to get ready to check out and found my parent's room lock and I called the front desk and was told to come down with the keys to reactivate. My wife went down and was told you cannot reactivate and only the person who had book the room can . Finally, the Security guard came up after this huge inconvenience and apparently no reason for all this trouble and open the door.
June 17, 2013
Rated 4 out of 5 by flyers14 room very comfortable
Pillows very soft but provided good support for neck
May 7, 2014
Rated 3 out of 5 by bobert53 Problems with the hotel
We found the room was too hot.Even when we turned down the heat.The room was not cleaned properly.The coffee maker was grossly filthy and couldn't be used.There was a fire alarm in the middle of the night and we just barely heard it,it didn't go off in the room,only in the far end of the corridor.When we called the desk about it we were told if you can hear it we should go down.When the all clear was given,this message did sound in our room.Service in the buffet in the hotel was slow and the food cold.
January 7, 2013
Rated 4 out of 5 by GYMMOM2013 Friendly Staff
Very clean hotel and friendly staff. The hotel definetly meets the Sheraton standard, so its a safe bet that you will be comfortable. The rooms are a nice size and beds are clean and comfortable. Unfortunately the day we arrived the pool was not available. We hoped that it would be available before checkout and constatntly called guest services. To only get the correct information from another guest when the pool did reopen. So I personally didn't get to enjoy the pool but it did look very enjoyable.
January 20, 2013
Rated 5 out of 5 by Salesman25 Comfortable and Convenient
The room had everything I needed for a Comfortable stay. The Tun Tavern had very good food, and Service.
May 2, 2014
Rated 4 out of 5 by barbera negatives
parking costs way too much, $14/day for self park. when i went to exit the parking lot my ticket said expired and i had to park and go back to the sheraton to get a new ticket. i received a charge for an item the day after i checked out which i did not purchase and had to call the hotel to refund my credit card. i had $5 coupons that i received for "going green" and was not able to utilize them for room service wine. other than that the place is nice and clean and staff is courteous and pleasant.
August 11, 2013
Rated 3 out of 5 by Analyst Problems with Room
When I arrived in the room, two lights were not working and one phone was not working. The clock was not set properly and there was no way for me to set it myself. Eventually, after a one hour wait, a maintenance person came and fixed the lights and the clock. Setting the clock was a major operation requiring taking it apart and SLOWLY turning a dial inside. The maintenance person, while very pleasant, was dyslexic and I had to correct him on the proper time. I never even bothered with the phone although it was a great inconvenience to get to the further phone on the side of the bed. In addition, there was no hair dryer and when I called down for one, I had to wait quite a while late at night to receive one. These experiences certainly gave me a more negative opinion about Sheraton hotels.
October 19, 2012
Rated 3 out of 5 by Carlosphoenix Noise
The hotel itself is very nice. The problem was that the people next door were crazy loud so I had to call downstairs several times so security could come up tell them to stop the party. The walls are too thin and I had to put towels under the door that separates both rooms as most of it came from there. I asked to be moved but they were sold out. Nobody asked me how te night was upon checkout which was surprising. It could have been a nice night but I could only sleep for three hours.
December 15, 2013
Rated 3 out of 5 by Suemh Very loud in hallways
I have stayed here before and this time was horrible. Place was very loud and busy, pool was packed with kids that I couldn't use it. Weight room was full of kids. Room and hallways had people screaming all night, couldn't sleep...
April 22, 2014
Rated 5 out of 5 by NJRo Room Never Cleaned
Stay was very pleasant. Except we stayed from Friday evening to Sunday. Room was never cleaned by Cleaning Service???? Very dissapointed.
April 28, 2014
Rated 4 out of 5 by NYRD The hotel was fine.....
A great location....a short walk to the outlet stores (which are great especially on a holiday weekend!) And the room was large and comfortable. Staff was friendly and helpful. Internet use of laptops in mezzanine for free is a nice feature...plus the lack of a casino was a nice feature if you were not looking for one...I certainly enjoyed the relaxation.
The only negatives were that room service ended at midnight on a holiday weekend (I think they depend on the restaurant connected to the hotel) and there was a huge Haitian Christian group that checked and there was no organization...they made lines wherever and there was no order...I can't fault the hotel but there should have been a group coordinator at desk checking them all in....rather than have the mess that was there at the front desk....
June 3, 2012
Rated 5 out of 5 by Grumpy37 Nice Stay
Valet made easy parking and immediate registration was teriffic
April 30, 2014
Rated 5 out of 5 by AkcRRR Great Atlantic City getaway!
We stayed at the Sheraton over 4th of July weekend and were very happy with our stay.
The staff was friendly and accomodating and the check in process was quick and easy. We arrived at 11:00AM and were able to get into our room right away as we had requested an early check in. We even brought our dog!
Hotel is about 5 blocks from the boardwalk. On the plus side you get to walk through the outlets and pass quite a few restaurants. On the negative side...it is pretty far if you plan on going back and forth a few times a day!
Pool facility is a nice bonus but it is small and gets crowded early in the day. They do have a wonderful fitness center though to help keep you in shape while you are away!
The lobby and other common areas were well maintained and pleasing.
We would definitely stay here again!
July 8, 2013
Rated 2 out of 5 by claudia15 a little dissapointed
I was disappointed with my stay. When we first got into the 819 the first thing I saw was the ceiling by the shower was nasty the paint was all chipped offlike there was a leak. It just looked nasty and rotted. Also our rugs never looked vacuumed. But my biggest complaint was getting my car out of the lot to find it was all scratched on the bumper. This is my second.year staying at the Sheraton and although it may be convenient to stay there at those rates it wasn't worth the money.
July 23, 2013
Rated 4 out of 5 by teacherwriter Good hotel
I liked the Sheraton in Atlantic City. Good location across from the train/bus station. Quieter than others in A/C since it is not a casino hotel. Enjoyed the privileges of the Club floor...hors-d'oeuvres, coffee, drinks, Internet i rooms, etc. The staff at the reception desk was pleasant and helpful...when I had a problem using my key in the elevator for the Club floor, the young woman at the reception desk went to the elevator with me and showed me how to use. it. Very good hotel.
July 14, 2013
Rated 4 out of 5 by Paul1055 Bibles in rooms
We always have a great time staying at the Sheraton in AC more so than the casinos.
We feel relaxed and more comfortable in your hotel. We bring our dog and have a great family time going around shopping as well as the gambling in the casinos. It is a respite to come back and enjoy your accommodations.
However, I thought it strange that you do not have bibles in your rooms from the Gideon society. I needed one and could not be helped. I am not opposed to other sacred books as well.
November 25, 2012
Rated 5 out of 5 by Book23 23
I chose to spend my 23rd bday in AC at the Sheraton. I had an an amazing time with my closest friends. The staff was very nice. The maid came back multiple times to check to see if we needed our room cleaned. When my safe wasnt working, Courtney at the front desk sent me some assistance very quickly. She also was sure to wish me a happy birthday. The price range is a bit outside of my budget to stay on a normal weekend but I do look forward to returning on my next special occasion
July 13, 2012