Rated 5 out of 5 by PAW777 WONDERFUL LOCATION
THIS IS AN EXCELLENT AND COMFORTABLE HOTEL. THE STAFF ARE ALL VERY FRIENDLY AND HELPFUL IN EVERY WAY. THE LOCATION IS PRIME, 4 BLOCKS AWAY FROM THE HUSTLE AND BUSTLE OF THE BOARDWALK AND LOCATED IN A GREAT OUTLET FOR SHOPPING. COULDN'T OF ASKED FOR ANYTHING BETTER. THANK YOU FOR A GREAT 2 DAY STAY.....
July 26, 2014
Rated 1 out of 5 by selina116 Memorial Day Weekend
I recently stayed at your Atlantic City Sheraton with my family and I felt uncomfortable the entire time. Why? Because of the uncleanly matter of everything. We encountered dirty dishes stacked up on the floor upon entering our room. Our room had noticeable smudges on the mirrors, TV, dressers, just about everything. The room had been serviced by housekeeping but they did a poor job! The bathroom floor looked dirty. The shams on the bed were dirty. Our comforter had a stain on it. The knob on the thermostat was dirty. The carpet was filthy. I have never stayed in an establishment that was so unkept. When my family and I went to the club lounge it got worse. The floors were sticky. The tables were dirty. The small coffee and tea pots with the hot water were so marked up I was afraid to eat or drink anything. I did attempt to eat some cheese and sliced peppers but when I took a fork out of the caddy I drew a dirty fork with chocolate residue. On the next day the club lounge was in the same condition. I don't think I could ever stay at this Sheraton again. I think the problem is the staff doesn't care anything about how the consumer(I) views the hotel. I realize you get pretty sizable business being only a stone throw away from the convention center, but it shouldn't be a pass to provide substandard service, all around. I have stayed in many hotels over the years and I have never seen anything like this. Not from a hotel that's suppose to be 3 stars or better.
May 31, 2012
Rated 2 out of 5 by StaceyP This Hotel Needs Improving
Rooms especially bathroom not cleaned well. previous guests hair on bathroom floor. Strong bleach smell from sheets and pillow cases. A/C would not keeps us cool while sleeping and would go on and off frequently. Vending machine not working on our floor and the floor below us. Vending machine needs updating and sells caned sodas. Fifteen dollars to watch a movie that is on red box already. Have to pay for WiFi .
July 23, 2014
Rated 1 out of 5 by coastiewife13 Huge Disappointment.
We chose this hotel because of the price & "convienence" to the casino's. The first issue I had was the parking, NOWHERE during the reservation did it mention I would have to pay for parking (esp. the amount I was charged) I have never been to a hotel where I had to pay to park there, do they expect people not to park there? Not to mention, I paid a certain amount for one day, and was charged for 2. I checked in that afternoon and left mid-morning, not even a full 24 hours. When I called to inquire about this insane charge, they told me it was because I parked overnight. Well, I didn't pay for a hotel for the evening, I paid to spend the night. At any cost, the lady who checked me in did not inform me it would be double what we paid for overnight parking. Otherwise, we would have parked on the street. The second issue we had was the room service. We were starving when we arrived and wanted something quick while getting dressed before venturing out so we ordered "room service". Where we were told we had to go pick it up, but it was located in the back of the building. No worries, until my husband had to go outside to get the food. Needless to say we way overpaid for some chicken strips and cheese sticks. Should have went to Applebees (right beside it) for a real meal, and better price! The third complaint is how I heard everything in the ajoining rooms. I woke up to someone using the bathroom, lovely! And lastly, the condition was poor, the bathroom floor had some sticky residue on it, with a pink substance in the shower. The carpet was stained, and smelled like puke. Not exactly what I would call 3.5 star worthy. Will definintely not be back, and feel like I way over paid, we should have stayed at one of the casino's since we ended up paying over what we we thought with the included parking the so-called room service.
February 19, 2013
Rated 4 out of 5 by Flood0719 This hotel is one the best
We had a leak from the bathroom toilet tank, the response to fix it was excellent.
Best Stay at a Hotel.
July 26, 2014
Rated 3 out of 5 by Dancemom96 Average hotel for the price
The hotel itself is fine. The staff was extremely pleasant and attentive.
My biggest problem was the extra fees. While I realize the taxes are beyond their control, there was almost $50 in taxes in fees added to the bill. That doesn't include the 9.99 per day Internet access which I refused to pay.
Add that to the prices in the gift shop ($4 for a can of Pringles?)
July 23, 2014
Rated 1 out of 5 by dp1218 Filthy
This hotels guest rooms are in dire need of renovation. Stains on rug, stains on wallpaper (in the spots where its not peeling off), mold in shower, stains on ceiling, stains and rips on chair and old stained bedding. Made the mistake of looking under the bed for something and it clearly has not been vacuumed in months. There were items from the many guests before me.
July 22, 2014
Rated 5 out of 5 by DonMike Reallly enjoyed our stay
Pleasant staff. Nice room and bath. Could have used a better mattress but was comfortable enough. Will stay again.
July 24, 2014
Rated 4 out of 5 by rcgirl0209 AC Birthday Weekend
Spent two nites for my fiancee's 60 birthday. Enjoyed walking to boardwalk each day, but hotel was packed with teenage dance team competitors and we couldn't get far enough away. Would have preferred a higher floor to avoid the youngins' and their mamas. But overall, room was clean enough. View was not great. could have used ocean view.
July 22, 2014
Rated 5 out of 5 by mrjrl great
everything you need for a pleasant holiday
July 24, 2014
Rated 3 out of 5 by CO742 Broken Bed
I came to the hotel at 4:00am, after a long drive from NYC, and expected to have a normal sleep. However, my expectations were shattered because my husband's bed was broken, he barely slept, he woke up the next morning all grouchy, barely sleeping, and he still has back pains, until today.
July 21, 2014
Rated 2 out of 5 by MPJS Stay elsewhere
When checking in/out there were not enough luggage carts for the hotel guests. Because the pillows were extremely lumpy and very old I requested a feather pillow from the front desk. No pillow was brought to the room. I called again when returning for the evening and requested a feather pillow. The staff brought up a musty stinky pillow that was still not anything more than a lumpy mess. When returning to the floor there about 7 smelly trash bags and dirty laundry in big bags up the entire hallway. I had to call the desk to have it removed. The front desk told us the Jitney cam every 15 minutes which was bad information. We stood outside of the train station for 40 minutes waiting for a Jitney which never came. We took a cab and were late to our event. The gym area was soaking wet because people were working out in their bathing suits without drying off. Smelly, musty and dangerous to work out here. Who designs a gym where the people walk from the pool through the workout area onto hardwood floors? No free internet service or refrigerators available. The sheets were not big enough to cover the bed and kept coming off of the bed if you rolled over or moved. Very few channel choices on the TV and the TV guide was not very user friendly. Air conditioner could not be adjusted and was set/stuck on 62 degrees Farenheit, which is very cold.
July 23, 2014
Rated 3 out of 5 by Fidel2014 Disappointed
This hotel is beginning to show its age, but what was disappointing was the lack of cleanliness in public areas. Someone should go around sweeping or cleaning up the public areas for scraps of trash. The bed in 808 need a new mattress, the spring creaked every time I turned. For a weekend stay, I was also disappointed that breakfast brunch closed at 11am. We left the premise and ate locally.
July 20, 2014
Rated 5 out of 5 by Ellie381 Clean ample space and caring workers
I had booked a night in ballys for my daughters competition, when i went to check in they gave me a room with queen bed. I was with my husband and two children. What was i going to do with that. I called sheraton and celeste was so helpful , kind and considerate. Even though they had their own competion going on, she came through for my family and me in a very big way. Thanks again for all your help. I look forward to staying there again in the future!
July 18, 2014
Rated 1 out of 5 by BEGEastQuogue Not SPG's Finest Property
This property is a very poor ambassador for the SPG brand. Filthy, from mold on shower curtains to bloody bed sheets. I would classify this property as just gross. I have stayed in nicer roadside motels. If you stay here I suggest bringing a clean sleeping bag to put on top of the bed and an ample supply of your own cleaning solutions. Yuck!
July 20, 2014
Rated 1 out of 5 by MGNick Avarage
Unprofessional, Jallian was very rude and she didn't want to explain or help on any question I had and also she hanged up on me when I was trying to be a nice and get some info I was looking for. Very disappointed
May 26, 2014
Rated 3 out of 5 by Skittles The Rooms need some TLC
This is the second time I have stayed at the hotel for the USTD Nationals, and the bed skirts were very dirty and stained. The pillows under the pillow cases are badly stained and dirty. I would not stay at the hotel if it was not for the convince of attending the competition. On a better note I do think the staff is helpful and tries to accommodate your needs.
July 18, 2014
Rated 3 out of 5 by Trey54 Atlantic City Experience
Staff were friendly, but need considerable training. Club status - Gold: Charged $120 for 3 late (4pm) checkouts-later corrected; Check-in I was not informed of the 4-7pm or 6:30-9:30 am drinks and food that went with an upgrade, at least not until the end of the 2nd full day when my wife arrived; was told by staff internet was a charge although upgrade covered that; safe did not work; and sink was clogged. Also, concierge didn't seem knowledgeable of public transportation system for city.
With that said, room was comfortable, clean, A/C good, beds comfortable, and late checkout was nice. Walking distance to casinos.
July 2, 2014
Rated 1 out of 5 by JM2319 Can we just get the toilet to work???
I statyed at the Sheraton during a conference in June 2014. The location was very convenient to the Atlantic City Convention Center. However, the staff and overall service was disappointing. Starting with check-in, I asked the bellman about 5 packages that I had shipped to my attention. After looking for about 30 minutes, he told me that he had one package. I confirmed the delivery of all five through UPS. He said he could not find the others and then asked if I wanted him to bring me the package that was delivered. I told him that he needed to find the other four packages. Well 30 minutes later, they appeared but in very rough condition. After checking into my room, I noticed that the toilet did not flush. I called the front desk who said that she would have maintenance look at it right away. I left for a couple of hours and upon my return, the toilet still did not work. I called again and got the same response. By the following day, the toilet still was not fixed. I left a note for housekeeping and took the cover off of the tank. When I returned to my room late that night, the cover was still off the tank and the bathroom had not been cleaned - and the toilet still did not work!! After three days, the problem was never resolved. Upon check out, I told the person at the front desk about this and she offered to refund me the parking charge for 1 day - $12.00 - for my inconvenience. I told her not to bother. Really disapointing stay in a tired hotel with lousy service.
June 27, 2014
Rated 5 out of 5 by batgirl820 Sheraton Atlantic City
Great place to stay. Rooms always clean and I have never come back to a room that was not made up here. Food at the Tun Tavern was excellent. Overall, highly recommend this hotel.
July 19, 2014
Rated 4 out of 5 by MJ80 Atlantic City stay
We arrived before check in and our room was not ready. We parked our car and went off to the boardwalk. We came back hours later and checked in. We had a nice complimentary upgrade since our room had not been ready. The room had a beautiful view of all the hotels and ocean. However I was disapointed in the cleanliness of the room. Over all the room was clean and it wasn't until the next day that I discovered something that quite upset me. The blanket that I sleep in had a stain on the end and had been tucked into the bed. I slept on a used and soiled blanket. I brought that to the attention of the staff and I was given a new blanket. The next night I slept peacefully. I realize that the upkeep of each room is timely but that should have been noticed. I also realize that the blankets aren"t changed for each guest. I knew the comforters weren"t but not the blankets. That left an uncomfortable feeling.
July 27, 2012
Rated 3 out of 5 by LTJones Disappointed
I've stayed in hotels for 5 months already in 2014 on business alone. So i booked the Sheraton Atlantic City using my SPG points for a 2 day get away for me and my wife just two days after my birthday. Let's just say I wish I had my points back. It cost me 7,000 points per night and aside from the view on the 15 floor casino side, nothing else was good about the stay. I was upgraded to the club level as usual being a platinum member however I was only given a 2 double bed option so me and my wife slept in separate beds. There was a dance convention going on and kids where running up and down the floor all night unattended. My room had a water leak from the ceiling and at night you could hear the water hitting the sheetrock on the ceiling which made getting to sleep a problem. I had to call security because a neighboring room had music playing very loud after 11:30pm and it took them 30 minuets to get up stairs to address the issue. The rooms are not up to other top competitor standards. I was told by a manager that I would be refunded my points for one night, but I think I should it should have been for both night and I should have been given some bonus points just for staying there. The Sheraton is usually my first choice in what ever major city I fly to on business, but after this experience I'll have to rethink my options before selecting a hotel. Also I was not given an option to upgrade to the club floor until I arrived even though I called the hotel shortly after booking my room online. I live in NJ and hadn't been to Atlantic City in almost 7 years, and it may be that long again before I'm there again after this experience.
July 20, 2014
Rated 1 out of 5 by Romero55555 Unfortunate Experience
While our first impression of the hotel was a positive one, it unfortunately, turned negative. We have stayed at many hotels in AC and have stayed at Sheratons at several locations but I have never stayed at a hotel where customer service was NOT number one! To the most unfortunate experience, when we were trying to depart from the hotel on our check out day, we waited for over 20 minutes for an available elevator but had to walk down 7 flights of stairs with our luggage and children since an available elevator did not arrive. We informed the front desk who did not care about our experience and asked to speak to the front desk manager. He also only could state, "well, all the elevators are working". He did not care as well that we had to walk down the flights of stairs with all our luggage and our young children holding their luggage as well. Would never recommend this hotel to anyone especially with children.
July 15, 2014
Rated 1 out of 5 by TG1234 This sucks
This hotel management staff sucks. I have booked a hotel for August 3rd and confirmed with the staff and when I call them they told me it was booked for July3rd. They do not honor the reservation for August 3rd. I don't want anyone to go through this. Please be aware
July 6, 2013
Rated 1 out of 5 by JLARRIER Do not stay here if you want customer service
I booked 2 nights here (July 5-7, 2012) on a pre-paid rate, only to arrive and find out that my resevation was cancelled because they info was incorrect (pin changed). When I spoke to the manager, he advised that they have been trying since the reservation was made on June 16. Why would you not call me? I am a SPG platium member, and all my contact info was correct and in the system. On top of that, they would not allow me to give them another card because it was a pre paid rate, and they would not le tme boo a new reservation. I WILL NEVER RECOMMEND THIS HOTEL!
July 5, 2012
Rated 4 out of 5 by Sgonzo Very nice hotel
We came with no reservation. Wouldn't usually do that but we just hit the road that day on an adventure. Staff was very friendly and accommodating. Room was neat and clean. Love the white linen and comfy pillows. Off the boardwalk but still close enough that you can walk there. Only down side I would say is the pool and jucuzzi area was small. Always full. But then we went to the beach. I block from the outlets. Also pet friendly.
July 12, 2014
Rated 5 out of 5 by Beckola Romantic view
We had one of the suites at the end of the hall. The bedrooms had big windows where you could see the whole city. Very romantic!
July 15, 2014
Rated 3 out of 5 by brooklynsheraton Great Room
The room was great in size for my family. The view was awesome for viewing the fireworks as I was there 4th of July weekend. Wish there was more of a variety for the breakfast buffet. The House Keeping was poor. When we arrived we removed beer bottles from the terrace, several calls had to be made to get towels and sheets for the room almost each day. There is better house keeping at the Brooklyn Sheraton.
July 11, 2014
Rated 1 out of 5 by 200ukiddingme worst hotel in years
Toilet flushed 1/2 the time. Shower pressure major issues - pipes screamed when water on - sounded like an alarm. Also heard same noise through walls so other rooms had it too. Noise an issue - could hear TV of neighbor until 12:30am. Requested a "quiet room". Outlet on left side of bed did not work. Towels and sheets felt like paper - not soft - impossible to sleep. Carpet was gross - needs replacement. Decoration was ancient in lobby and restaurant. Walkway to convention center had a horrible smell - overkill on carpet cleaner.
January 7, 2013
Rated 1 out of 5 by jdb2123 This hotel needs remodelling.
Rooms were disgusting, a dog was making in front of the elevator while i was getting off my floor. I know that the hotel is pet friendly, but they should dedicate one floor for the pets .The pool was closed when my daughter decided to go for a swim. Service was very slow and inadequate, not enough towels. Located far from parking. Unfortunally i might after go back to this lousy hotel, because of a dance competition my daughter is involved in it. I stayed at this hotel before, but this time i found it in a shamble. Starwood properties should do something about this. I am a gold member and very unhappy about what i had to endure with my family.
July 24, 2013