Rated 4 out of 5 by CTFlyers Pure room =/= just a more expensive room
Upon booking a room for last weekend, the only rooms left with a larger bed than a double, was something called a Pure room. There is nothing on the Sheraton website describing what a "pure" room is - other than the approximate $11 higher cost. Even the description of the room amenities appear to be identical. One could only assume (at least I did), that a "pure" room is nothing but the room - no complementary breakfast or parking, etc. However, apparently a "Pure" room is ...
July 8, 2014
Rated 1 out of 5 by meisnice WORST PLACE EVER
I hated the hotel so much. The place was just bad at everything. The staff are truly the worst and are not helpful at all. The room phone was broken so I called to have it fixed after waiting 3 hours I had to call front desk because no one showed up. I missed my dinner because I was waiting and I did not think it would take 3 hours. The pure sleep rooms are the worst, the machine makes noise and the beds are not soft at all. the bathroom was gross the towels had stains on them. The house keeping forgot to leave towels and there were no towels in the bathroom so I had to use tissues because I had no clue there was no towels till I got out. I was hung up on When I called to let them know that there was a problem. I WROTE THEM A LETTER AND I DID NOT EVEN GET A RESPONSE. I am very upset and I will never be going back!
July 7, 2014
Rated 4 out of 5 by TimR Skip the free breakfast
The room was very clean and very comfortable.... love the linens in this place. The included Continental Breakfast in my package was not worth the extra money. I would have been better off just getting the regular room and buying breakfast at a local restaurant. The bagels and pastries did not taste... very fresh or of good quality... which was disappointing being that is a huge part of a continental breakfast. The cup or bowl of fruit was watery and the fruit way too soft and mushy.
July 5, 2014
Rated 5 out of 5 by Jacda3210 A STAY TO REMEMBER
The hotel is a great one. Warm responses and service. Helpful staff. I would tell everyone I know if they want a great hotel to stay in, the Sheraton in Atlantic City is it. Thank you for my wonderful three day stay.
It was such a wonderful stay I joined the SPG group. You should have my member number by now..
July 5, 2014
Rated 3 out of 5 by Trey54 Atlantic City Experience
Staff were friendly, but need considerable training. Club status - Gold: Charged $120 for 3 late (4pm) checkouts-later corrected; Check-in I was not informed of the 4-7pm or 6:30-9:30 am drinks and food that went with an upgrade, at least not until the end of the 2nd full day when my wife arrived; was told by staff internet was a charge although upgrade covered that; safe did not work; and sink was clogged. Also, concierge didn't seem knowledgeable of public transportation system for city.
With that said, room was comfortable, clean, A/C good, beds comfortable, and late checkout was nice. Walking distance to casinos.
July 2, 2014
Rated 2 out of 5 by irishgrl Room Air Conditioner was AWFUL
Our night at the sheriton was the most uncomfortable night sleep ever. At 3am we finally called someone up to look at the AC. Even after the mechanic left the room was still very hot. Sleeping in a room with 4 adults and the thermostat not being able to go below 65 degrees with did not feel any where close to 65 in the room was a disgrace. I usually love staing in hotels bc they are usually so cool and the beds are usually so comfortable. NOT at the Sheriton. HIGHTLY disappointed
July 2, 2014
Rated 4 out of 5 by cr2014 brunch
Quality of the food offered at breakfast brunch was good. The server was attentive UNTIL I sat down with my food to eat. Once I sat at my table with food, no refills of beverages were offered (no second cup of coffee or tea). I looked around for drink refills to serve myself but there were no options. The server never returned to my table.
June 30, 2014
Rated 3 out of 5 by Rob2004 Sheraton Atlantic City Outdated
Bedding is old and needs replacement. TVs have very bad reception. Outlets are loose and do not securely hold plugs. Air Conditioning thermostat does not work. While the front desk personnel are nice, the personnel that takes calls in advance of the stay are rude. One of the poorest Sheraton's from a customer service perspective.Most expensive parking in Atlantic City. I only stay there because I am Platinum for Life. I never recommend this property. Outdated Miss America decor. The bar is rarely open; they want you to go to the Tun Tavern next door which is very over priced.
June 29, 2014
Rated 1 out of 5 by JM2319 Can we just get the toilet to work???
I statyed at the Sheraton during a conference in June 2014. The location was very convenient to the Atlantic City Convention Center. However, the staff and overall service was disappointing. Starting with check-in, I asked the bellman about 5 packages that I had shipped to my attention. After looking for about 30 minutes, he told me that he had one package. I confirmed the delivery of all five through UPS. He said he could not find the others and then asked if I wanted him to bring me the package that was delivered. I told him that he needed to find the other four packages. Well 30 minutes later, they appeared but in very rough condition. After checking into my room, I noticed that the toilet did not flush. I called the front desk who said that she would have maintenance look at it right away. I left for a couple of hours and upon my return, the toilet still did not work. I called again and got the same response. By the following day, the toilet still was not fixed. I left a note for housekeeping and took the cover off of the tank. When I returned to my room late that night, the cover was still off the tank and the bathroom had not been cleaned - and the toilet still did not work!! After three days, the problem was never resolved. Upon check out, I told the person at the front desk about this and she offered to refund me the parking charge for 1 day - $12.00 - for my inconvenience. I told her not to bother. Really disapointing stay in a tired hotel with lousy service.
June 27, 2014
Rated 5 out of 5 by RayCharles Great place
We had a wonderful experience, staff were very nice and professional.
Our room was comfortable, clean and bathroom spotless,
June 26, 2014
Rated 5 out of 5 by reggie3 conveniently located
the hotel is near the shopping area and also near the casino and boardwalk.
June 25, 2014
Rated 3 out of 5 by Twinn2013 Excellent hotel for weekend stay!
Just stayed for one night, check in at 9:30pm was easy and quick. Front Desk Honor my Suite Night Award. Nice view from my Queen Bedroom / Suite. To be honest, I preferred to have King Bed instead of Queen for a room consider as a SUITE. Are you agree with me?
Be aware for a long walk for Self Parking from the parking lot to the hotel. Self Parking $15.
Very Close to all the Factory Outlets around the area.
June 23, 2014
Rated 5 out of 5 by Angie930 nice getaway
My husband and I wanted a nice getaway for some rest and relaxation. We found the perfect spot. A nice quiet hotel close to the action. Great restaurants all in walking distance in the area. You could shop till you drop, and a short 6 block walk to casino night life. We also visited other area beaches and did some wine tasting. Friendly staff, loved chatting with Lorraine each morning over breakfast. This was our second stay and we look forward to our third.
June 23, 2014
Rated 2 out of 5 by Sally2014 Nice view, comfortable bed, clean. Lacks a few things.
Our stay here was fair. The cold water in the bathroom sink did not work if the hot water was on. I about scalded myself. Also, time for some updating. Bathroom wall paper was really bad. Also, what is up with a sink and nothing under it? We have stayed at many places and we found this to be odd. Also, we were offered a 4:00 pm check-out. This was awesome except that we were not told that we would need to get a new key card after noon. Didn't appreciate being inconvenienced by having to wait in the hallway while my husband went back down to the lobby to find out why we couldn't get in our room. We wanted to shower but because of the amount of time this took up, we were not able to do that. The bed was quite comfortable and the room was clean with an awesome view though. But not sure I would want to stay here again.
June 23, 2014
Rated 5 out of 5 by sunnysashka Great hotel
Clean comfortable rooms, good service, everything you need is there
June 20, 2014
Rated 5 out of 5 by Maya26 Great stay
This place was great it's my second time staying there everyone was very friendly who was working , they are pet friendly my cairn terrier loved it . The room was very clean and nice it's only a short walk to the casinos and the broad walk. And you are right next to the tanger outlets. They have a Starbucks in the gift shop which is great. You have to pay for parking, to self park it's $15 a day and valet parking is $25 a day. I like how this hotel is not so busy but you are still near all that AC has to offer.
June 19, 2014
Rated 3 out of 5 by cmak Atlantic city
Nice hotel, nice people and convenient to shopping, casinos, beach and boardwalk.
June 16, 2014
Rated 5 out of 5 by DannyBoy4 Great Location
All professsional staff, the location was great.
June 16, 2014
Rated 2 out of 5 by MOUSY727 ATLANTIC CITY
MY REVIEW WAS A RESULT OF THE POOR SERVICE AND TREATMENT THAT I RECEIVED DURING MY STAY
June 15, 2014
Rated 5 out of 5 by Doktori Excellent value for the cost
We had three rooms near each other. They were well maintained, clean and well suited for our needs. All of the staff was friendly and helpful, even when I had some comfusion on the dates of the various rooms (my party did not all come down together). Overall, a very good choice for people coming down to AC.
June 15, 2014
Rated 5 out of 5 by Carla60 One night stay
I booked for one night stay due to an early appointment in AC. First time at the Sheraton. Now I won't stay anywhere else. Rooms, beds, pillows, desk and chairs very comfortable. Bed and coverlets felt like heaven. Even used the hot tub. Now I wish I had more time to visit here.
June 11, 2014
Rated 4 out of 5 by Rjcaptsean Very beautiful property, well located.
Very enjoyable short stay at this Sheraton. Excellent room and bed, although the a/c could have been a little more forceful. Otherwise very comfortable and the interior was well appointed.
June 11, 2014
Rated 2 out of 5 by hiccup Champagne order
Stayed for one night. Have done so many times before. Never in the past had a special request until this past stay. All was excellant , until I had a room/guest service request.
Requested 2 days prior to arrival a bottle of champagne and strawberries to be in room
at arrival or shortly after. Even verified request with front desk reception. Champagne did arrive 8 hours AFTER arrival !!! Talk about killing a special moment !! Now I know better for future request.
June 3, 2014
Rated 3 out of 5 by smark1004 Room Comfort
Excellent Room & Facilities Met My Expectations
May 30, 2014
Rated 1 out of 5 by CCAI They charge $15 for self parking
I had my bill emailed to me and was shocked when I was charged $15 to self park. The other area casinos charge $5. Before you book here do your research better valve elsewhere
May 29, 2014
Rated 1 out of 5 by MemorialD Room Was Never Cleaned
I am very upset about the lack of cleanliness and attention my room has gotten on my stay. I am applaud that my room was not cleaned what so ever. I returned to my room on two occasion to only find my room was not tidied. I have two small children and this is totally unacceptable. I informed guest services and they sent someone with garbage bags to give to me. Do you expect my wife to take out the trash. I'm paying $250 a day to stay at a hotel that provides minimum standards. I am a SPG member and this has never happened to me on all my stays. I am going to call SPG to inform them of this and I will call my credit card company to stop payment for today's room rate. I will expect a call from you or your staff or I will also write a review on a # of website complaining about your hotel.
May 28, 2014
Rated 2 out of 5 by Jessica08619 Hotel staff need additional training and Customer Service Skills
During check in the Front Desk Staff were very over whelmed and lacked the basics to complete my reservation. The entire process took over 45 minutes and our group was very irritated. After finally getting checked into the room I called Guest Services to obtain the schedule for the Jittney and the staff member was very unprofessional. She stated she didn't know the schedule and shouted into the phone that the pick up location was across the street with a tone. When inquiring to the venues that the Jittney travels to... she told me that the Beach Bar at Trump was closed. This was inaccurate and caused further delays to enjoying AC. I have a high tolerance for traveling but this experience was unacceptable. I'll be back in June and hoping the staff receives this feedback.
May 28, 2014
Rated 5 out of 5 by Pete741 Nice hotel
Nice hotel. Very comfortable
May 27, 2014
Rated 2 out of 5 by MemorialD Cleanliness & Basic Courtesy
I am very upset about the lack of cleanliness and attention my room has gotten on my stay this Memorial Weekend. I am applaud that my room was not cleaned what so ever. I returned to my room on two occasion to only find my room was not tidied and in the same condition I left it. I have two small children and this is totally unacceptable. I informed guest services and they sent someone with garbage bags to give to me to do it myself. I'm paid $250 a day to stay at a DO IT YOURSELF Hotel. I am a SPG member and this has never happened to me on all my stays. I received a call from Management the following day apologizing for what happened and informed me someone was going to come up and clean the room. I would like to report that we returned to our room again only to find the room was in the same condition as we left it in three days ago. This is totally unacceptable! I will not be bought by breakfast and free parking only to be disrespected over again over again. I was assured by your management and the cleaning staff on the floor that my room would be cleaned. Not only was the room not cleaned, but NO new shampoo, towels, sheets, and toilet paper. Thank god that the were two rolls of toilet paper that last 4 days of my stay. What pushed it over the top and made me leave a day early was when guest services said to me that they would call the housekeeping manager and ask him if the room was cleaned; was she joking? I was being told that I was lying? I received a call back that the supervisor would like to examine the room, I have pictures as proof, he told me that they had a housekeeper that had been giving them trouble before; why is that my business and why do I care.
May 27, 2014
Rated 2 out of 5 by Trisha33 Do Not Recommend This Hotel
This was the first hotel I've stayed in for a long time that didn't have free wifi. I was told I had to pay $9.95 or $14.95 (still don't understand the difference). At almost $300 a night it seems like Sheraton should include the wifi. I was told if I went to some
shopping services place and got a coupon book and brought it back to front desk I could receive a credit for the wifi. I didn't have time for this. I had tickets for a show at 7. But Why would Sheraton make their guests jump through hoops like this? Why nickel and dime guests?
Additionally, the pillows were lumpy and room service took 45 minutes for wine. The light in the bathroom and wall around it had mascara marks and smudges all over it.
With all of the hotels in Atlantic city, I will never choose this one again.
May 27, 2014