Rated 3 out of 5 by Chipw531 Billing
I was charged twice for breakfast and an additional $50 charge was added to my folio after the final was send. It said I approved it but I didn't and don't even know what it is.
No one in accounting answers the phone. Very Frustrating!!
March 27, 2014
Rated 4 out of 5 by Nattycatty Hotel Review
I enjoyed my stay but it would have been nice to have a mini refrigerator in the room. I travel with medicine that needs to stay cold. Also the parking is far and I think Starwood members should park free. Also I'm glad your hotel is pet friendly.
March 26, 2014
Rated 3 out of 5 by lease Could be better
The only advantage of this hotel is that it's across the street from the convention center. Otherwise, the rooms did not live up to the Starwood name. My room's toilet did not flush properly. It took 2-3 flushes each time. The switch on my room's entrance was broken, so to turn on and off, I had to plug and unplug the cord. That was inconvenient. Otherwise, the facility was quiet, they had a second floor bridge to the convention center to avoid the cold or snow, their room service was attached to Tun's Tavern, which are all wonderful features of the hotel.
March 18, 2014
Rated 5 out of 5 by RonACNJ Enjoyable Vacation
I had a good time at the Sheraton Atlantic City Convention Center. The staff and facilities was great. The price for accommodations met my needs and the location was convenient to all of the places (shopping, food, relatives) that I needed to have a wonderful vacation with relatives. Looking forward to staying in the future.
March 11, 2014
Rated 5 out of 5 by Anthony516 Phenomenally Exquisite Hotel
Our stay at this fine hotel was impecible from the time we pulled up to valet, until the time we retrieved our vehicle from valet. Upon check-in, an over friendly, very charming, overly accommodating, and extremely good looking Gwen checked us in. We had our Yorkie (Leo) with us, and Gwen came around to our side of the desk to greet Leo as well. She picked him up and hugged him and welcomed the three of us to the hotel. After giving us our keys, Gwen herself escorted us up to our room, 1502. Since we had so many bags and a dog in tow, Gwen was more than gracous in offering assistance to our room. On the way up in the elevator, Gwen let us know that the 16th floor was serving hors d'oeuvres from 4 to 7. After traveling 90 minutes, this sounded perfect. Gwen also let us know that on the same floor, a continental breakfast was served in the morning. She also gave us a map and coupon book to the stores at the Walk. The map and coupon book were perfect, because part of the reason we decided to travel down to AC, was to go shopping. I stopped by the desk on our way out for the evening to ask a few questions, and they were all answered by Bob. He was very pleasant, and very eager and happy to answer our questions. Also, while we were enjoying hors d'oeuvres after checking in, we encourted a very pleasant worker whom was restocking and cleaning the dining area. Her and I engaged in a long conversation where I asked her a few questions about the city. I feel bad, because I did not get her name, but she deserves recognition. Upon checout, Victoria was perfect in checking us out. She was very pleasant, and very swift. She even took our valet ticket, and by the time we hit the front door, our vehicle was ready for us. The gentleman whom retrieved our vehicle was very nice as well. We stay at hotels quite often, and I must say, this stay stood out by far. The room was gorgeous, and the staff was impecible. A+ //////G
March 10, 2014
Rated 4 out of 5 by Smokie09 Great Stay....
I was very pleased with my stay here... I will stay here every time I'm in Atlantic City...
March 5, 2014
Rated 2 out of 5 by Lou58 Poor service
We checked in on a Thursday. The room was part of a suite, with a single door connecting the 2 rooms. We were using just 1 room. A very loud group checked into the ajoining room on Saturday. The hotel was unable to move me. Security came at 1115PM to talk to them, but still alot of noise. The came back to the room at 3AM, very loud and woke us up.
In addition, the room was not made up on Saturday. After being outside all day, I came back to an unmade up room at 615PM, unable to relax or change before dinner. I came back to the room after dinner to the loud people next door. Horrible experience.
March 3, 2014
Rated 4 out of 5 by Carauctionguys Room cleaning staff
This place is nice BUT our room wasn't cleaned At 4:30 PM I found the girl cleaning rooms and asked her for some towels I was glad to get them atleast otherwise pretty good place
March 3, 2014
Rated 2 out of 5 by Beachbum24 Expected More
I have roomed with many of the popular chains across America and had always heard good things about Sheraton facilities. The facility in Atlantic City was very convenient to all of the major attractions, the rooms were keep clean and the restaurants located on the grounds served very tasty meals. However there were a few issues that I found disappointing...the beds, no mini fridge, unless you paid for one or booked a suite and having to pay for Wi-Fi while in your room. One would expect that with the reputation the Sheraton holds that the bed would not feel like your sleeping on a slab of stone! I felt every spring that mattress had for days after I left. The lack of a mini fridge and microwave was yet another disappointment. Finally the fact that you have to pay for Wi-Fi while in your room is completely absurd. It was only free if you were willing to go down to the lobby or sit on the 2nd floor near the extremely loud bar. I can honestly say that had it not been so convenient to the convention center I would have gone somewhere else for my stay. My over all review would be NEEDS IMPROVEMENT!
February 26, 2014
Rated 2 out of 5 by Tom1371 Was not happy
Was not satisfied with the recent stay. Woke up Saturday morning to find there was no hot water in the room. Called to report this and was told it would be repaired in 15 minutes. Took almost 2 hours. Went to my meeting without a shower. Should have been offered a different room???
On Sunday, after housekeeping was completed, all the trash and laundry was left in the hallway until evening and I had to report it to the front desk to get it removed.
Broken beer bottle was left on the sidewalk for almost 24 hours on the side of the hotel.
Haven't stayed with your chain for sometime and was not impressed with the service...............you may contact me to discuss these issues..............
February 26, 2014
Rated 3 out of 5 by Crales Hot Water
nothing worse than having to take a cold shower at 6am
Not sure how that happens but it is something this property needs to address
February 24, 2014
Rated 5 out of 5 by GPrice Hotel has fantastic features
We really enjoyed our family getaway. The hotel's proximity to all things great and do-able for family fun. It would have been perfect if we did not have to pay for wi-fi.
February 21, 2014
Rated 5 out of 5 by Jane2000 Excellent Stay Always Fun
Numerous stays in Atlantic City, Sheraton AC consistently offers a sound night rest, excellent club floor, thoughtful staff, and professional environment - we always have a really fun time and appreciate such a wonderful Sheraton property to return to each time with go to Atlantic City
February 19, 2014
Rated 5 out of 5 by Cinemagic Consistent.
Did the job. Excellent access to the convention center.
Always clean, highly recommend.
February 17, 2014
Rated 5 out of 5 by Dan63 Great Staff
When in AC this is a great hotel to stay, quiet and clean!
February 11, 2014
Rated 3 out of 5 by petedoc451 food service
There is considerable room for improvement regarding the breakfast buffet. The eggs were dry and the pancakes hard as rocks. Lunch and dinner are served at a public pub located in the facility but a fairly long walk from the lobby. Room decor needs to be modernized.
February 10, 2014
Rated 2 out of 5 by BIlly55 Disappointed visitor
Hotel needs to upgrade. would prefer queen size beds. Four adults in one room asked if had pull out couch not available. Not worth the price. No continental breakfast or free to park your car.
February 9, 2014
Rated 2 out of 5 by blueflame blueflame
never vacuumed, cups never replaced never dusted
January 31, 2014
Rated 1 out of 5 by Holly2361 Loud, Crazy hotel
If you are looking for a good night's sleep, this is NOT the hotel you want to stay at!!!! There is noise coming from the walls, vents and hallways!! Very disappointing!! Beds are comfortable.
January 27, 2014
Rated 5 out of 5 by Itonette Great Staff
very friendly staff and clean room! Will definitely stay at this hotel again....
January 27, 2014
Rated 5 out of 5 by Ferry25 Weekend trip
This hotel has it all. First off the people, from management like Nadir Ahmed, Bob, Maria to the valet people like Christian & Jeremy. Everyone treats you like family. The location is great, away from noisy boardwalk, yet close to shopping & casinos. Club access is great for breakfast &n snacks. I highly recomend this as the hotel to stay in Atlantic City!
January 26, 2014
Rated 4 out of 5 by su50 Clubroom access
I was not expecting to be upgraded to the Clubroom, but I felt I could at least have access to the Clubroom.
Parking was atrocious!
January 21, 2014
Rated 4 out of 5 by EastVillageDavid Don't stay in room 351 if you can avoid it
Every year, I come down with my kids for a night to shop and swim. Usually it is great. But because of a convention of overly made-up, barely dressed teenagers, we were put into a room that couldn't move us out of: 351. The room is huge and clean, but freezing even with the heat turned all the way up and running all night. The room is a corner, so the bed is shoehorned in, and there's no way to watch the TV if you're laying down in the bed properly. The suite portion of it is a nice kitchenette with an unnecessarily massive round table. It's nice to have a place to sit and eat leftovers, but a small couch or overstuffed chair to relax in with a lamp so you don't disturb people sleeping in the other part of the room would have been better. Finally, that the room didn't automatically come with continental breakfast -- even though it really wasn't that much bigger than a standard room except for a long hallway in the middle of it -- is really unacceptable. Overall, the hotel is great. This room, definitely not.
January 21, 2014
Rated 1 out of 5 by sofspok Not a pleasant experience
The bad experience started when we first arrived. We had to wait in our vehicle for over 20 minutes before we could enter the hotel. We were told our vehicle was over sized and could not be parked in the garage. We were waived the valet fee by Patricia at the front desk. Went to take a shower the next morning and there was no hot water and the water pressure was so low. Bathroom was not clean, hair around the toilet and basin. Trash cans were not empty and had gum stuck to the bottom of them. I expected so much more from the Sheraton in AC. Ask to speak to a manager during checkout, waited 10 mins. and was told the manager was on the phone. Karen at the front desk gave us $30 credit towards the room. Haven't seen the credits on my credit card as of yet , so I will give it a couple more days. You don't have to worry about a return visit.
January 21, 2014
Rated 5 out of 5 by Psypattie Ms
Cleanliness of rooms. Early check-in when promised. Location close to everything I needed and wanted to do.
January 21, 2014
Rated 3 out of 5 by Bubs Don't come when it's busy
I was very disappointed in this hotel because the staff wasn't able to handle the fully booked hotel. As a Starwood Preferred member I was expecting my needs to be met and they were not. The room service menu states that your food will arrive in 30 minutes or less or it is complimentary. We were told our food would take 90 minutes and they wouldn't be honoring the complimentary policy because they were too busy. Isn't that why you need the policy? Also, when requesting a late checkout ,we were told the hotel was too busy and we had to wait on line for an hour just to check out. I booked this hotel because it was attached to the convention center where my daughter was competing but I will not stay there again as every restaurant had an hour wait and hotel guests do not get any special perks such as reservations etc. At one point, both the restaurant and guest services didn't even answer the phone. Everything went to voicemail. We tried to book our room for another night because we weren't able to get a late checkout and were told it was booked but my friend was able to book an extra night an hour after I asked. We both got different answers. I am not happy with my stay at Sheraton Atlantic City.
January 21, 2014
Rated 3 out of 5 by jstucker23 Pay more than worth to stay
We stayed at this hotel for the convenience of the location. We were at an event at the Convention center which is attached to the hotel. Location was great. We were able to walk to anywhere we wanted to go in Atlantic City. I am a member of a lot of hotel programs, and the Sheraton in Atlantic City had the least amount of perks for being a member than any of the others. We had to pay extra for internet, I got charged for a bottle of water that was supposed to be complimentary, the pool was smaller than other smaller hotels we have stayed at, the hot tub is outside and closed in the winter months, there is not a complimentary breakfast, and I could go on. Definitely not worth the group rate we.got, let alone the regular rate they charge.
January 20, 2014
Rated 5 out of 5 by jobabs Hotel Service was suberb
Great hotel, front desk registration experience was excellent.
January 14, 2014
Rated 2 out of 5 by Carla46 Disappointment with noise
I have stayed at this hotel in the past and have had no issues. My recent stay was very disruptive. From 11:20 a.m. - 2:20 a.m. there was a lot of noise on the floor. I was unable to sleep the entire time period. I would attribute this to a bunch of young folks that had not respect for others around them. There was someone about 5:30 a.m. that decide to knock on all the doors. The shame of it is, the hotel has great accomodations. I will not return.
January 13, 2014
Rated 5 out of 5 by Cat50 Hotel was great TUN Restaurant was horrible
My hotel stay was what I expected. With that said I would not recommend having any type of meal in this hotel. We made a reservation on line knowing that there was a convention (which we attended). The reservation was accepted on-line 2 days in advance and we were happy as it was 3 degrees in Atlantic City over the weekend. Upon arriving at TUN I was told that they weren't accepting on-line reservations and I would have to wait for a table. This is unacceptable. I asked to speak to a manager who never came. We were eventually seated. We had six people in the party and asked for separate checks. Again it was a problem. Finally ordered and received our food and mine was underdone. By that time we were all tired and had to wait for my food. When the check came they did give us separate checks but added an 18 percent gratuity and service charge. I am so surprised that Starwood would particiate with this type of establishment. I will never return.
January 6, 2014