Rated 2 out of 5 by blueflame blueflame
never vacuumed, cups never replaced never dusted
January 31, 2014
Rated 5 out of 5 by erin05 Valet staff exceptional
I wanted to commend your valet staff. During my stay, I unfortunately locked my keys in my trunk. Your staff was very professional, courteous and extremely kind. They made me feel comfortable and safe. They were able to retrieve my keys very quickly. I appreciate their kindness!
January 7, 2013
Rated 4 out of 5 by Myrtle12 !st Trip to Atlantic City
The location was a bit farther from the Boardwalk than we anticipated, but the weather was great so we enjoyed the extra walking. It would be helpful to have a back entrance so you don't have to keep walking around the block to get to the heart of Atlantic City's Boardwalk area.
Room was excellent,. We were on the Club Floor which added to our convenience. Our only disappointment was the lack variety in food, apetizer selctions, breakfast, etc. After staying on the Club floor in different cities this one rates lower. Also, if you wanted to order a glass of wine to enjoy or another beverage while in the Club Lounge, you could not do so. This we found very inconvenient. Please work on upgrading your Club Floor Lounge, especially for Starwood Members - Owners.
We also had difficulty getting our extra 500 Starpoints if we did not have linen change - had our card out by the required time, but did not receive the points. Please improve on record keeping and communication.
We shared these comments the front desk on departure.
October 20, 2012
Rated 3 out of 5 by Bubs Don't come when it's busy
I was very disappointed in this hotel because the staff wasn't able to handle the fully booked hotel. As a Starwood Preferred member I was expecting my needs to be met and they were not. The room service menu states that your food will arrive in 30 minutes or less or it is complimentary. We were told our food would take 90 minutes and they wouldn't be honoring the complimentary policy because they were too busy. Isn't that why you need the policy? Also, when requesting a late checkout ,we were told the hotel was too busy and we had to wait on line for an hour just to check out. I booked this hotel because it was attached to the convention center where my daughter was competing but I will not stay there again as every restaurant had an hour wait and hotel guests do not get any special perks such as reservations etc. At one point, both the restaurant and guest services didn't even answer the phone. Everything went to voicemail. We tried to book our room for another night because we weren't able to get a late checkout and were told it was booked but my friend was able to book an extra night an hour after I asked. We both got different answers. I am not happy with my stay at Sheraton Atlantic City.
January 21, 2014
Rated 4 out of 5 by bobert1953 Needs free internet
Overall the room was good.The toilet needed to be repaired.you had to hold the handle down to get it to flush,The light in the entry didnt work,the switch was broken.I resent that you have to pay for internet service,also pay extra to get service that is usable.
July 4, 2013
Rated 5 out of 5 by MandBW Made our Anniversary one to remember!
Service way above average! Location perfect; just a few blocks, quick stroll away from boardwalk. Club lounge access amazing add-on. Will definitely remember our experience and share with all our friends.
Myles & Beth
December 1, 2013
Rated 4 out of 5 by Julz2381 Great Spot
Perfectly located if you do not want to stay on the boardwalk or at a casino. Just a few blocks away, close to great shopping and had an excellent front desk team that were willing to answer any questions. Restaurant was short staffed, and a little overpriced.
June 26, 2013
Rated 5 out of 5 by Htowndeb Clean and comfortable stay
Love this hotel...clean, comfortable beds, love the Tun Tavern and the Cafe'. Staff is awesome and especially love the shopping right there. What more can you ask for. Its a bit of a walk to the beach, but gave me the ability to walk off the food I was eating!
September 26, 2012
Rated 5 out of 5 by Tony2011 Good location
Although this hotel does not have a casino, it's well situated that you can easily walk to the boardwalk and get to the Ceaser, Trump Plaza in 10 minutes. Close to all the shops. The rooms wwere comfortable and cleaned. I would strongly recommend this hotel.
September 19, 2012
Rated 3 out of 5 by GinaD Hotel near everything
I have stayed here several times. My recent stay was for shopping at the outlets and to see a show at 1 of the casinos. The only 2 things that i would comment about would be: 1) Their was a dog staying on our floor which barked a lot. 2) The buffet was cold.
October 2, 2012
Rated 5 out of 5 by Nancy969 The best place to stay
I loved my stay...wish I would've stayed longer. Hotel is beautiful and clean. A little far from beach but so worth it for the cleanliness and quiet that other hotels don't offer. Staff is friendly and helpful. Can't wait to go back for a longer stay :)
August 31, 2013
Rated 5 out of 5 by MichelleLZ86 Great Location
This hotel was a very nice hotel. Great location, next to outlets, lots of restaurants to choose from, across the street from convention center and within walking distance to casinos and beach. I would highly recommend.
November 25, 2013
Rated 5 out of 5 by Pam44 Feels like home
I stay at the Sheraton in A/C when I have to attend conventions. I always enjoy my stays! Marina at the front desk and Skip the bartender are the best!! They are so friendly and accommodating! I look forward to seeing them again!
November 9, 2013
Rated 5 out of 5 by Evelynd8 This Hotel has something for everyone
This Hotel is close to everything. It is beautiful and very clean.
The staff is professional and friendly.
They welcomed us as though we had arrived home. We stood on the club floor and the Breakfast and Snacks were more than I expected. I will come back.
September 25, 2012
Rated 5 out of 5 by G1213 Sheraton AC
Excellent accommodations and facilities - we have no negative comments, but for the long walk from the self-parking area reserved for hotel guests to the hotel lobby. Excellent location for ease of access to AC Expressway, shopping, casinos and beach.
August 4, 2012
Rated 5 out of 5 by Elaine26 This hotel has great weddings
We had our daughters wedding at your hotel and the staff was excellent. Over 100 people stayed at the hotel that night and the rooms were clean, comfortable and pleasant, I would recommend your hotel in Atlantic City NJ to everyone.
Toms River, NJ
September 5, 2012
Rated 5 out of 5 by kino97 Impressive
SPG check in was QUICK. The room was lovely and comfortable. Quite a view. Check out was easy and efficient. Wish we were staying longer.
However, it is a shame that not ALL SPG levels can enjoy the SPG floor and Club Lounge without paying extra!
March 17, 2013
Rated 4 out of 5 by Karen158 The hotel has great features
The hotel had great features and the staff were very polite and helpful. The only problem I saw was the bathroom area. There were some rust stains in the bathtub area that did not look appealing so I didn't feel comfortable taking a shower there.
October 15, 2012
Rated 4 out of 5 by BC03 Great Weedend Stay
Great relaxing environment in a busy town, everyone from the bell man, to the front desk and beyond were "great" I travel at least 12 times a year and enjoy a friendly staff as well as a great environment and room facility...they had it all.
July 11, 2012
Rated 4 out of 5 by Bobby71 Pet policy
We thought that if you're gonna have a pet policy you should designate specific floors. Every guest shouldn't have to tolerate barking dogs throughout the night or early morning hours. Otherwise it's a nice experience with a great location.
November 26, 2012
Rated 5 out of 5 by Gefoorin Getaway for two nights
This was my first time ever staying at a Sheraton. Very impressed! From the minute I pulled up to the door I felt very welcome, great staff, enjoyed the pool very much, and the bed was very comfortable! Would definitely stay here again!
August 12, 2013
Rated 2 out of 5 by Nicky01 Great Staff at Hotel
The staff were very prompt and courteous when dealing with facilty and guest issues. While the hotel is older, it was clean and had a wonderful location to many of the attrations in ATlantic City. Easy to get to from numerous modalities.
April 8, 2013
Rated 5 out of 5 by Shea7 AN EXCELLENT TIME
I really enjoyed my stay. The beds were so comfortable, the shower spacious, and the room service was excellent. I also enjoyed the hotel pool. The location was convenient, being close to the shopping area. We're coming back in October!
July 10, 2012
Rated 4 out of 5 by Bonzi Nice Hotel, but...
Nice hotel, nice lobby, convenient to convention center, train and AC sights. Awesome water pressure in the shower.
Parking is too far away. My curtains had holes in them. Faint smell of cigarettes in the linens, like most hotels.
October 10, 2012
Rated 5 out of 5 by jobabs Hotel Service was suberb
Great hotel, front desk registration experience was excellent.
January 14, 2014
Rated 5 out of 5 by Aziz112 Friendly and comfortable
I stayed at this hotel several times. It is not on the boardwalk but close enough. The staff are friendly and accommodating. The rooms are clean and comfortable. Parking is expensive.
The family always enjoyed our stay here.
August 15, 2013
Rated 3 out of 5 by AnIndianInUSA Avg Stay
Nothing bad to write except we did not get free 2 water bottles (minor issue) and location is good but parking across the street not great. I wish they could have built better parking facility when they built this hotel.
September 2, 2013
Rated 2 out of 5 by TTiger Kind of Crummy
Through and through old... furniture, wallpaper, decor.... And there is no fridge! No map, no help in the room. Also one of the rare hotels who wouldn't give me 1 minute of late checkout. Will definitely not stay here again.
July 15, 2013
Rated 5 out of 5 by debra7 Excellent Service & Friendly, Professional Staff
Hotel is great location and rooms were very clean. Excellent service and friendly, professional staff
January 2, 2014
Rated 3 out of 5 by Crazymadre other options in Atlantic City
did not feel appreciated at this Sheraton. so many other options in Atlantic City that they should make SPG clients feel wanted. only positive is that it is the closest accommodation to the convention center.
October 4, 2013