Rated 2 out of 5 by kate164 Surprised when I heard
I have been a SPG customer for several years now and as a gift to my daughter and her boyfriend I cashed in 16,000 points for them to have a weekend get away at your facility. They came home yesterday and I was very surprised when I heard about their stay. They said that the staff was very rude to them at check in. Then upon check out they were acused of using water from the room when they did not. They brought their own drinks to the room. The person who checked them out was very adament about accusing them of opening the water and not drinking it. I found this ridiculous. they said they felt the staff was giving them a hard time just because of their age. Very disappointed in Sheraton.
November 11, 2013
Rated 3 out of 5 by Rob2004 Sheraton Atlantic City Outdated
Bedding is old and needs replacement. TVs have very bad reception. Outlets are loose and do not securely hold plugs. Air Conditioning thermostat does not work. While the front desk personnel are nice, the personnel that takes calls in advance of the stay are rude. One of the poorest Sheraton's from a customer service perspective.Most expensive parking in Atlantic City. I only stay there because I am Platinum for Life. I never recommend this property. Outdated Miss America decor. The bar is rarely open; they want you to go to the Tun Tavern next door which is very over priced.
June 29, 2014
Rated 3 out of 5 by Tasiak A designated pet floor is needed
We had to move our room after we had checked in and unpacked due to a dog incessantly barking next door to us. Diane at the front desk was extremely gracious and helpful and placed us in a larger room on a diff floor. The next evening as we were getting ready for dinner, we were again bothered by two dogs barking in the room next to us. We received a partial credit thankfully. I was pleasantly surprised by hotel and its location (I usually stay closer to boardwalk) but would hesitate to stay again due to possibility of barking animals disturbing stay. Please bring back designated pet floor.
July 16, 2013
Rated 2 out of 5 by Balaboos Over rated and costly. Could get same for half price elsewhere
We traveled from NYC to AC for a 2 day, pre school, mini vacay. We tried booking online and it said there were 5 rooms available. We wanted adjoining rooms (or at least next to each other, (we had the kids) so we called instead of booking online.
We were assured that it wouldn't be an issue. The phone price however was significantly higher than online. After finding some phantom discounts, the agent reluctantly agreed to meet their online price - IF WE BOOKED NOW.
Upon arrival, the parking was an absolute disaster, not at all as described on the phone. The facility's NON-COMPLIMENTARY self park was a 15 minute walk from the room WITH ALL OUR LUGGAGE and no bellhops until the lobby.
The multiple commutes to our car and back to the room added significant delays to our itinerary and we ended up not visiting all the attractions we scheduled.
When I complained (and I'm NOT a complainer), I was told "sorry, you could have opted for valet". How considerate.
The amenities in the room left a lot to be desired as well.
One tiny bottle of shampoo for 2 people, one mini soap bar, no plastic laundry bag, seriously!
The club floor? Complimentary? A joke! Hardly any food put out. Tiny carraffe for hot water (none left after a few people had).
As I said, I'm NOT a complainer and enjoy being pampered when we go on vacation. For what we paid -vs- what we got, it left us scratching our heads and asking ourselves: "how did they just get away with that"??
They won't see me in December.
August 27, 2013
Rated 1 out of 5 by TonyRockyHorror Avoid Hotel at all costs
As I arrived at the hotel to check into my room before I could even give my name I was rudely interrupted by the front desk telling me I cannot check in and that I was early and would have to wait until 2pm-3pm to get my room because they were sold out last night. "nice to meet you too" I arrived at 12pm and had no problem to check my bags and come back when it was ready but this minimum wager set me off already.
Also this was while my car was still parked out front because there was not a valet insight.
I went to the next counter and my room would be ready in 30min.
I am a Gold status at Starwood and a part of this level you get a choice of free-internet or Starwood points which they are supposed to ask me at the front desk but never do. As I get to the suite I call down to find out they do not support Wi-Fi in the rooms. This is 2013 not 1984, come on. They tell me that I have to use an Ethernet cord and to accept the charges but I will not be billed. I get my bill and I am charged not once for internet at $9.95 but twice. I have been calling for the past 3 days to get my bill fixed but no one returns my calls. Also they overcharged me for multiple items besides just internet on my bill.
When I was checking out I get attitude from the valet window and they would not give me my car so I had to get manager to go and speak with them and I pre-paid for parking.
Worst hotel in AC, you can stay anywhere else and have a better experience and get Wi-Fi in your room. It was not worth the attitude and I only stay at Starwood Hotels except for in AC now.
March 26, 2013
Rated 3 out of 5 by brooklynsheraton Great Room
The room was great in size for my family. The view was awesome for viewing the fireworks as I was there 4th of July weekend. Wish there was more of a variety for the breakfast buffet. The House Keeping was poor. When we arrived we removed beer bottles from the terrace, several calls had to be made to get towels and sheets for the room almost each day. There is better house keeping at the Brooklyn Sheraton.
July 11, 2014
Rated 4 out of 5 by CTFlyers Pure room =/= just a more expensive room
Upon booking a room for last weekend, the only rooms left with a larger bed than a double, was something called a Pure room. There is nothing on the Sheraton website describing what a "pure" room is - other than the approximate $11 higher cost. Even the description of the room amenities appear to be identical. One could only assume (at least I did), that a "pure" room is nothing but the room - no complementary breakfast or parking, etc. However, apparently a "Pure" room is ...
July 8, 2014
Rated 2 out of 5 by sally115 old and outdated
there was something about that hotel that just made me grossed out. the hallways had a horrible spell. the room seemed very old and in dire need up renovations - the room wasnt completely cleaned from the person before us. found a glass and m&ms on window i was grossed out everytime i went into the bathroom just seemed old and musty - it just wasnt as clean and fresh as it should have been. we also heard alot of noise from the room next door and the toilets being flushed. the front desk said they got echo friendy toilets and they make alot more noise i did not enjoy being woken up from this i wouldnt run to stay there again or reccoment a/o else to unless they renovate. but they r in a grt location
July 18, 2012
Rated 5 out of 5 by Beckola Romantic view
We had one of the suites at the end of the hall. The bedrooms had big windows where you could see the whole city. Very romantic!
July 15, 2014
Rated 1 out of 5 by meisnice WORST PLACE EVER
I hated the hotel so much. The place was just bad at everything. The staff are truly the worst and are not helpful at all. The room phone was broken so I called to have it fixed after waiting 3 hours I had to call front desk because no one showed up. I missed my dinner because I was waiting and I did not think it would take 3 hours. The pure sleep rooms are the worst, the machine makes noise and the beds are not soft at all. the bathroom was gross the towels had stains on them. The house keeping forgot to leave towels and there were no towels in the bathroom so I had to use tissues because I had no clue there was no towels till I got out. I was hung up on When I called to let them know that there was a problem. I WROTE THEM A LETTER AND I DID NOT EVEN GET A RESPONSE. I am very upset and I will never be going back!
July 7, 2014
Rated 4 out of 5 by TimR Skip the free breakfast
The room was very clean and very comfortable.... love the linens in this place. The included Continental Breakfast in my package was not worth the extra money. I would have been better off just getting the regular room and buying breakfast at a local restaurant. The bagels and pastries did not taste... very fresh or of good quality... which was disappointing being that is a huge part of a continental breakfast. The cup or bowl of fruit was watery and the fruit way too soft and mushy.
July 5, 2014
Rated 4 out of 5 by Lou08 Front desk
People at front desk and concierge were extremely pleasant and helpful
July 13, 2014
Rated 4 out of 5 by nanny123 Great Getaway
Easy check-in, no lines waiting forever! clean comfortable rooms. Staff throughout were pleasant. Had a great nights sleep. Close to shops and casinos. loved it.
July 12, 2014
Rated 3 out of 5 by Lw40 The pool area was to small
The ground around the outside hot tub was very dirty, not enough restaurants in the hotel.
July 12, 2014
Rated 5 out of 5 by Luz1027 This hotel is great
It has great features, the room was clean & comfortable. I love that it was so convenient for the convention. The fitness club has everything you need to keep your workout routine & the pool to relax afterwards. The only bad impression I had at the end of the stay was how some of the representatives are unsympathetic for a mother, we couldn't check out at their design late check out because my grandson fell asleep & my ride wasn't there. The representative had a terrible aptitude when I explain the situation & I had to pay again the fee for late check out.
June 25, 2013
Rated 3 out of 5 by jstucker23 Pay more than worth to stay
We stayed at this hotel for the convenience of the location. We were at an event at the Convention center which is attached to the hotel. Location was great. We were able to walk to anywhere we wanted to go in Atlantic City. I am a member of a lot of hotel programs, and the Sheraton in Atlantic City had the least amount of perks for being a member than any of the others. We had to pay extra for internet, I got charged for a bottle of water that was supposed to be complimentary, the pool was smaller than other smaller hotels we have stayed at, the hot tub is outside and closed in the winter months, there is not a complimentary breakfast, and I could go on. Definitely not worth the group rate we.got, let alone the regular rate they charge.
January 20, 2014
Rated 5 out of 5 by getter location
friendly staff and speed of sign in.
May 23, 2014
Rated 2 out of 5 by irishgrl Room Air Conditioner was AWFUL
Our night at the sheriton was the most uncomfortable night sleep ever. At 3am we finally called someone up to look at the AC. Even after the mechanic left the room was still very hot. Sleeping in a room with 4 adults and the thermostat not being able to go below 65 degrees with did not feel any where close to 65 in the room was a disgrace. I usually love staing in hotels bc they are usually so cool and the beds are usually so comfortable. NOT at the Sheriton. HIGHTLY disappointed
July 2, 2014
Rated 1 out of 5 by ferreseft Worst experience at an SPG property ever
There were two false fire alarms in the middle of the night. While the staff can not prevent this from happening, the lack of organization was unacceptable. No one indicated to the guests that it was ok to return to the hotel so we were left out in the cold in the middle of the night with no idea what to do. Twice. There was no apology for the false alarms from the staff - in fact, no communication whatsoever from them. Absolutely awful experience and very much below the high expectations I have come to be accustomed to at other SPG properties.
December 31, 2012
Rated 1 out of 5 by MT4SG Arett Show
I stayed at this hotel as my assistant booked it for me for the Arett Show. I expected to receive the Show rate but when i checked out it was not on the bill. I asked for an adjustment and was refused. I asked to speak to the manager and he also refused to provide the Arett contract rate. This is totally unacceptable and I can tell you I will not stay at this SPG property EVER again!!! Total unacceptable customer service!!!
I will NEVER EVER recommend this hotel and I will do everything I can to have Arett contract with another hotel.
September 12, 2013
Rated 3 out of 5 by beth26 Great location, uncomfortable beds
We stayed for two nights. Positives: access to the pool, location of hotel to shopping, pleasant front desk staff. Negatives: extremely uncomfortable beds (the sheets and comforter were extremely crispy, almost like the paper cover on the doctor's table, and the mattress was murderous to my back). Also, we reserved a deluxe room which should have had a microwave and fridge. When we checked in, we were told they would have to bring those items to us, as they were out of the rooms. Fine. After my second phone call, they brought the fridge, but not the microwave. I called about that, but it was never brought and we gave up hope for it. I have had excellent experience with Sherton in the past, but am hesitant to try again for fear of the uncomfortable beds.
July 6, 2012
Rated 4 out of 5 by pouchkie front desk help
We arrived early and pre-registered. from there we went to the pool until our rooms(2) were ready. When we went back to the front desk, they asked to see everything all over again. I said we already pre-registered and pointed to a man behind the desk who we spoke with not 1/2 hr before. He said he didnt't recognize us so I had to go back to the pool area to get my paperwork AGAIN. for being spg members I thought that was unnecessary. Also on check out day, we had arranged for a late check out and so we went out for breakfast. Upon returning to our rooms, the keys would't work. The front desk never saw we had late check out and so at 11am, the keys were usless. Very annoying. We were very disappointed with the service. This was our 2nd time at your hotel.
July 4, 2012
Rated 5 out of 5 by BJPA GREAT!!!
One of the Best Sheratons my family has been to!!!!!
July 10, 2014
Rated 2 out of 5 by disappointed2013 over booking outrage
the hotel is clean and neat but I'm very upset with the staff and how I was treated.. i booked booked a room 2 months in advance with 2 double beds and was told at the day off check in that they over booked the rooms and I was only offered a room with a king size bed and a cot..we were not there to camp I was staying there with a group of cheerleaders not related to me and was not going to have them stay in my bed..after having to make a scene and telling them I was calling corporate I was finally given a room with 2 double beds
February 4, 2013
Rated 5 out of 5 by Dina This hotel met our expectations
This was my second time at this hotel and the first time for my friends. We had an amazing experience at the hotel. Our luggage was brought up to our room by Mr. Mitchell and he was excellent. He answered all our questions about the hotel and made sure we were comfortable before he left. We stayed in the club room so we enjoyed the appetizers/drinks the lounge had to offer which of course was a treat because we didnt expect that. Pool had very comfortable water temperature. All in all, would defintely go back again.
March 7, 2012
Rated 2 out of 5 by Nita68 Call I will tell you
The bathroom was not clean. The bed was uncomfortable and left my back and my husband back sore and tried .I went to the front desk to ask for someone to remove a previous guest belonging and no one came I had to take pictures and go to front desk again then housekeeping came to my room .They took the dirty towels and left my room.I checked behind them and still left some ones underwear int the shower .I had to call down the hallway to have them come back . I like the hotel but it was not a good experience. you
August 22, 2012
Rated 5 out of 5 by Jacda3210 A STAY TO REMEMBER
The hotel is a great one. Warm responses and service. Helpful staff. I would tell everyone I know if they want a great hotel to stay in, the Sheraton in Atlantic City is it. Thank you for my wonderful three day stay.
It was such a wonderful stay I joined the SPG group. You should have my member number by now..
July 5, 2014
Rated 2 out of 5 by Mussie7 Try another hotel
First off, if you turn down the wrong street it will take you over the bridge on Atlantic Expressway, about 7 miles until you are able to turn around and then you must pay a toll. They need a street sign directing you to the hotel.
The hotel does not have free internet (Wi-Fi) and you must pay for it compared to other hotels who have it for free (who can do without a computer these days). If you arrive after 12, there is absolutely no where to eat except a Pizza place that delivers (try going to sleep on pizza) We woke up starved and went to the hotel restaurant to eat. The breakfast was terrible, instead of pancakes, the pancakes were rolled up with apple jelly or blueberry jelly. You know how discriminating children are, and they don't like fancy breakfasts so I had to purchase pancakes separately which came with powdered sugar sprinkled all over them, which my daughter hated and they had to get her regular ones. Can you believe a breakfast buffet with no bacon and hard French toast. I don't eat pork but my children do. When we left breakfast, we immediately went out and ate somewhere else. I am a Starwood preferred guest and I stay exclusively at Sheraton hotels wherever I go but I felt like the average Joe off of the street. We will visit Atlantic City again but we will definitely not stay at the Sheraton.
July 9, 2014
Rated 5 out of 5 by vickray choose here over a casino hotel
excellent customer service at front desk. all requests were dealt with within minutes. warm greeting on arrival and snacks for our dog. excellent gym open 24 hours. nice pool for adults to relax and kids to have fun, shame that the outside whirpool was closed. comfy beds, 2 out of our 3 rooms had good views. good restaurant on site and open till late. choose here over a casino hotel, its an easy walk to the boardwalk and our morning walks along the beach were great providing you looked out to sea !!!!!
April 16, 2012
Rated 1 out of 5 by zander00 Dirty
Room was dirty. It was obviously not cleaned. Bathroom smelled like mildew towels and there was other peoples hair on the bathroom floor. There was other persons hair when we pulled the comforter down. Gross. Then under the bed there was beer cans which my child could have touched. I didnt even want to sleep there but my husband and I were too tired to drive home to PA. I will never stay here again. Best part about the hotel is the valet service which are highly competent and very good at there job.
August 15, 2012