Rated 2 out of 5 by travel49 Disappointed !
I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money.
November 13, 2013
Rated 4 out of 5 by LoveAC A pleasant stay
Stayed at the Sheraton this past weekend for two nights. My husband I have stayed here a number of times in the past and have always been pleased with our stays. It's a calming break from the smoke and noise of the casinos, and is always clean and pleasant. The location isn't bad either. It's close to the outlets and not a bad walk to the boardwalk, especially on a sunny day. We took cabs to the casinos at night, averaging about $10 a trip (before tip#.
On this particular trip we stayed on the club level. It wasn't much more than a regular room and included free WiFi. And the free afternoon snacks and continental breakfast was a nice plus.
My only complaint would be that when I went to take a nice, long relaxing shower #something very important as I usually have my 3 year old asking me every 30 seconds how much longer I will be!), the shower made a horrible loud shrieking noise then starting shaking and banging. I made mention of it to the front desk when we headed out for the day and he said he would have engineering take a look at it. However, that evening when I showered, I had the same result. I didn't push the issue, but I should have.
November 12, 2013
Rated 2 out of 5 by jt123 Not a good location and the staff need to learn more about their hotel
I would only suggest this hotel if you are going to a convention across the street. Other than that there is no reason to stay here.
I booked this hotel because I wanted to spend a weekend in Atlantic city with a friend of mine. I chose this hotel because I could redeem star points to get a super cheap stay. The location however is very far removed from every casino. Furthermore although the Casinos are in a safe area and the hotel is in a safe area the area in between the two is not. Due to this you do not want to walk back to the hotel after a night of gambling at the casino.
So it is a little out of the way, but that isn't what ruined this hotel for me. It was the ineptitude of the staff. When I booked the hotel I booked a room with two queen beds. The key thing here is two beds, I was staying with a friend and we were not willing to share beds. I also ended up using a suite upgrade when I booked the room. The suite upgrade was to give us a suite with 2 beds, and a couch. We ended up getting the upgrade. When we got it I called the hotel and verified that there would be two queen beds. Long story short we ended up getting a small room that was barely considered a suite. It had one bed. We were given a very uncomfortable roll-a-way bed that we could barely fit in the room. Very annoyed that I confirmed, and triple checked the size of the room and received the wrong room size. If I had been given the option between the upgraded suite and a standard room I would have chosen the standard room.
November 12, 2013
Rated 5 out of 5 by Brigbrat Staff is Outstanding
The staff at the Sheraton Atlantic City is exceptional! Everyone says hello and they can not do enough for you! I would like to especially commend, Holly-Sales, Sharon-Event coordinator, and Joan-Food and Beverage, for their outstanding attention to our members!
November 11, 2013
Rated 2 out of 5 by kate164 Surprised when I heard
I have been a SPG customer for several years now and as a gift to my daughter and her boyfriend I cashed in 16,000 points for them to have a weekend get away at your facility. They came home yesterday and I was very surprised when I heard about their stay. They said that the staff was very rude to them at check in. Then upon check out they were acused of using water from the room when they did not. They brought their own drinks to the room. The person who checked them out was very adament about accusing them of opening the water and not drinking it. I found this ridiculous. they said they felt the staff was giving them a hard time just because of their age. Very disappointed in Sheraton.
November 11, 2013
Rated 5 out of 5 by Pam44 Feels like home
I stay at the Sheraton in A/C when I have to attend conventions. I always enjoy my stays! Marina at the front desk and Skip the bartender are the best!! They are so friendly and accommodating! I look forward to seeing them again!
November 9, 2013
Rated 4 out of 5 by visitor23 NJEA Convention
Excellent service and a fine location for our event in the convention center, across the street. My only negative note is that the wifi was not free.
November 9, 2013
Rated 5 out of 5 by RawC Exceptional service & Great hotel
Your staffer Anthony Carlo was absolutely the best to work with and provided my wife and her girlfriend with a fantastic room and exceptional service when they were in town for a concert. I will stay here again both for business -- I go to AC a couple times a year for conventions -- and pleasure. Anthony did a GREAt job of making my wife and her friend feel comfortable during their stay. Exceptional job Anthony.
November 4, 2013
Rated 5 out of 5 by Jon123456789 Front Desk was helpful
Front Desk recognized me that I am gold member.
November 3, 2013
Rated 4 out of 5 by CICI38 Great hotel for the money
Location is good, customer service is excellent! Food is pricey but you can walk to other local places to eat. close to shopping...all amenities.
October 28, 2013
Rated 5 out of 5 by xxxxxxxxxxx breakfast
Very nice breakfast on the Club floor. The Tun Tavern is terrific!
October 21, 2013
Rated 5 out of 5 by ryan412 Wonderful Property
The Sheraton in Atlantic City is absolutely amazing. The staff is wonderful and the property is beautiful.
October 21, 2013
Rated 4 out of 5 by JaneDoe484 Best value in Atlantic City
Stayed here on the Club Level to celebrate my husband's 50th. Very nice decor and the Miss America memorabilia is a nice touch. The overall appearance was nice. Listing pro's and con's but this was a great property, and comparatively speaking, it's the best value in AC. I would definitelly recommend.
Def recommend Club Level for king sized bed, free wi-fi and generous room size
Club lounge had great coffee bar and nice finger food
Nice cafe and bar in property
Had a beautiful indoor pool and outdoor heated whirpool. The gym was also amazing and very well-apportioned.
For the extra fee paid for the club level was anticipating a hot breakfast, not continental.
Access to the restaurant (Tun Tavern) next door was difficult
Finding way around through convention from parking not easy
Someone urinated in the elevator which connects the ballrooms to the restaurant--gross.
October 21, 2013
Rated 4 out of 5 by Remy1738 First room was not good!
We checked into our first room, which is a non-smoking room. The first thing I find is a pack of cigarettes on the floor by the window....then we find torn packets of sugar on the floor and the bathroom floor was full of hair. We immediately went back to the front desk and the staff was great and moved us to a different floor and contacted the housekeeping staff. They also took care of our parking which was $14.00....Overall the stay was pleasant, just hate to deal with issues.
October 21, 2013
Rated 3 out of 5 by darrencantwait short and disappointing stay
I had a very short stay at the Sheraton Atlantic City, yet experienced disappointment upon disappointment.
I checked in around 10:30pm after driving down from NYC. There was one person at the check in desk, as the check-in line started to back up. Finally, the staff called for additional help. She was clearly flustered and began checking me in as the wrong person. Finally, i got my room key and proceeded to check in.
I got to my room, which seemed standard Sheraton issue. Everything seemed to be in order. However, getting the television to work took quite a bit of time. After about 5 minutes, I finally coaxed the television to life and was able to relax.
I needed to wake up at 3:15am to be on set for a photo shoot in nearby Vintner at 4am. I wake up, and try to turn on the news...no luck this time. No matter what I did, I could not get the box to respond. The screen glowed a dim glow, but no picture. At that point, it wouldn't even let me turn it off.
Frustrated, I gave up and proceeded to make coffee to try to wake me up. No Deal!!! The coffee maker would not turn on. The little blue light would flash quickly, and then flash back off. I tried unplugging and re-plugging the machine. Nope. I noticed the button looked like it might have "ON" on the left and "OFF" on the right, so I tried just pushing one side of the button. Still didn't work.
Finally, I gave up, as I was running out of time. I quickly showered, and went downstairs to meet my coworker at our agreed 3:45 am time. We had valet parked our car. I went to the front desk to ask how to get my car, and there was nobody. This is typical at this time in the morning, so I looked for a way to contact somebody in the back. Couldn't find anything. I went outside to see if there was a valet. Nope. Finally, I went inside and found a discreet door off to the side where the valet was.
I guess the garage must be quite far away, as it took a long time for the car to arrive. Finally, it arrived, and we were already late for our appointment. We proceeded to drive away, but there was no signage that i could find on which way to go for different destinations. I turned left, which leads you to a ramp that leads you directly to an expressway OUT of Atlantic City...with no exits for miles. Another waste of our time.
Your hotel could be improved by signage both inside and outside.
My room was 613 if you would like to help out future guest by replacing the television and coffee maker.
October 19, 2013
Rated 5 out of 5 by tester1 Excellent hotel with great location
Quality hotel which went above and beyond to meet my needs. I was in town for the marathon and the hotel made special accommodations to make my stay great.
October 15, 2013
Rated 5 out of 5 by housewife Perfefct Hotel
I am a 60 year old woman who traveled with my husband and dog. We loved our stay. Perect location for Convention Center attendee. So glad I could bring my dog with me there was a nice walking area for her and I was given waste bags at check in. Loved the concierge floor 16. Food was good and inventive changed daily.
October 11, 2013
Rated 2 out of 5 by Lizzierh Regretful Conditions
While the staff were courteous and friendly during my near week's stay for a major convention, I was surprised and disappointed by other factors which accounts for giving this hotel a one star.
First, my room was over the hotel dumpster. The noise level was high. However, while that cannot be controlled, I was awoken each morning at 5 am by heavy mechanical work in the adjacent stairwell (4). When I called to complain on the last day, I was told that no work was being done, but that security would "check" to see if "they heard what I heard." Within a few minutes, the noise ceased, but I never received an apology or explanation for the significant disruption to my sleep over the week. The bathroom literally vibrated.
Second, while I opted for the "green" option, did not expect to not received toilet paper or coffee or shampoo for 6 days. Had to go ask for toilet paper! . Additionally, the food vouchers were not accepted for room servicem which is why I wanted these in the first place.
And finally, the sticker shock- what is a Luxury Tax for a room that runs out of toilet paper and shampoo? And wakes the gues up every morning with ambient noise?
All above was reported to other members of my company. This will leave me considering other options for hotel proprietors in future travel.
October 7, 2013
Rated 4 out of 5 by ICCPermitTech Conference Center/Business destination
Hotel convenient to needs. Caution though: if Govt. Verify your tax exemption needs. They do not accept out of state forms.
October 7, 2013
Rated 1 out of 5 by Jean100 This hotel is noisy and needs a makeover
We were in the open floor plan suite which was a joke. The carpet was badly stained and the room had a general post frat house party feel to it. The room was also impossible to regulate the temperature. The only air conditioning ducts were in the room with the queen size bed however the room with the Murphy bed had no ventilation, consequently half of us slept in sweat suits in a freezing room while the other half slept sweating on top of the covers. Also, the bedside lamp next to the queen size bed kept flickering on and off every time one moved on the bed until we pulled the bed back and saw that the plug was half out of the socket and bent, exposing half of the plug to the bedding. Don't get this room if you are in need of doing work. There was no desk or table and although there were essentially 2 rooms, there was only one television. I stay at hotels every weekend and this is the first truly bad evaluation I have had to write. The room was also noisy with drunk people screaming at each other in the hallway at 3AM and music playing so loudly near our room that the window was vibrating.
October 7, 2013
Rated 4 out of 5 by Acedog1 Overall Good
Registration, wait staff and housekeeping were excellant. Bell hops had attitude. I was asked upon arrival if I wanted self or valet parking. Aftter the cost explanation I choose self parking. The bell hop left and I did not even get an offer of help with my bags. Later I asked about transprtation around town and was told the only thing they had were taxis. Then found out that public service Jitneys served the town and picked up directly adjacent to the taxi stand.
October 4, 2013
Rated 3 out of 5 by Crazymadre other options in Atlantic City
did not feel appreciated at this Sheraton. so many other options in Atlantic City that they should make SPG clients feel wanted. only positive is that it is the closest accommodation to the convention center.
October 4, 2013
Rated 1 out of 5 by Traveler2812 Unexpected problems and an untrained staff.
I stayed at this hotel on September 28, 2013 for a bachelor party with friends. I booked the hotel, expecting the incredibly great customer service I've come to expect from Starwood properties. I could not have experienced further from the that. Checking in, it took 10 minutes for the valet to even greet us and take the car. The check-in staff had no idea what benefits came with the Starwood AMEX and when asked about a 4pm checkout, I was informed that did not come with my benefit level, but was available for an extra charge, or for free to gold and platinum members. After pulling the information page up regarding preferred plus membership benefits and explaining that 4pm checkout was available to my tier, I was then told there was no availability for late checkout, which I'm sure was a case of backpedaling, given I was just told it was available. Our room was musky and our air conditioning just barely worked, which led to an uncomfortable stay. When engineering was called in, they explained it was cooling the room, despite stating there was a noticeable difference between the two double bed locations. Because the thermostat was directly under the outlet, it was misreading the temperature in the room, causing the unit to shut off before the rest of the room was cooled down. It was an absolute joy to check out and leave this hotel and it's staff behind.
September 30, 2013
Rated 5 out of 5 by Spike2 Outstanding
NOTHING COULD HAVE BEEN BETTER
September 27, 2013
Rated 2 out of 5 by Pittsburgh1123 First ever poor spg experiance
At least 4 times and maybe 5 I had to go back to the desk to get a new key so I could get the elevator to go the club floor. This includes initial check in and in the morning to go from 15 to 16 to try to get coffee. I actuall had to go all the way down to the desk to get a new key to go to 16. WIFI kept dropping out so could not effectively do work. I checked out a day early. The desk said they would reverse the prepaid charge for 2nd day. I expect that
September 26, 2013
Rated 3 out of 5 by alirk Good hotel for conferences
Good for conference and convenient for shopping and casinos.
Beds are small and room cleanliness is so-so.
September 24, 2013
Rated 3 out of 5 by mario47 room
the air conditioning did not work, could not change the temperature in the room.... and at 2 in the morning who wants to move to another room....????
September 19, 2013
Rated 3 out of 5 by tonyJ517 Over paid !
Make sure if your do get a suite with sitting area and microwave floor to ceiling windows that they do not put you on the Highway side
September 17, 2013
Rated 1 out of 5 by MT4SG Arett Show
I stayed at this hotel as my assistant booked it for me for the Arett Show. I expected to receive the Show rate but when i checked out it was not on the bill. I asked for an adjustment and was refused. I asked to speak to the manager and he also refused to provide the Arett contract rate. This is totally unacceptable and I can tell you I will not stay at this SPG property EVER again!!! Total unacceptable customer service!!!
I will NEVER EVER recommend this hotel and I will do everything I can to have Arett contract with another hotel.
September 12, 2013
Rated 4 out of 5 by ShortHillsSteve55 Hotel was great for proximity to A.C. Convention Center
Nice although had to go to front desk 5 times due to problems with room keys not working and didnt get to stay on the floor we originally were told we would be on.
Also the pool was not a pool which was important to me since I swim every day.
It was more of a hot tub.
Overall not bad but expected other things as aforementioned.
September 12, 2013