シェラトン・アトランティックシティーコンベンションセンターホテル

  • アメリカ合衆国
  • 08401
  • ニュージャージー,
  • アトランティックシティー
  • Two Convention Boulevard
  • マップ

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Rated 3.5 out of 5 by 518 reviewers.
Rated 2 out of 5 Not the best. Not the best place to stay. Bullet points: 1. When we got there there was no attention by valet staff, I had to carry my own luggage in to the hotel (3 trips). Had to then ask a bell man who stood in front of me for 10 mins who watched me carry by bags in several trips. 2. We got in at like 8pm and our room was not ready, still being cleaned!!??? We called and gave them the info when we would arrive. 3. We were told a room by the desk after finally it was ready, we went up there...still being cleaned, crib arrived, then the bell man comes in and tell us we are in the wrong room which front desk never told us, but written a different room that what he told us. I haul the crib myself to a different floor. 4. Carpets lookslike they have not been steam cleaned in 10 years..stains in many areas. 5. Sheets on bed had cigarette stains and blood stains on myside of the bed...went down everyday for 3 days and talked to the front desk to have bedding changed. Called manager to the room and showed him and demanded it be done (3 DAYS!!!!). manager gave excuses like communication error, etc. He gave us a free buffet card. 6. Buffet--aboslutely horrid...took us 20 mins to get seated, ithe room was only half full, the person atthe front desk seating people was so slow (we were second in line!). Tok another 10 mins to get a highchair by the person waiting on us, another 10 mins for drinks. Food was less quality, eggs overcooked (scrambled) not a lot of variety, not hot...not worth the 16.95 per person at all.. if we paid I would have been angrier. 7. I think you get the point, be wary. August 20, 2014
Rated 1 out of 5 by Smelly Room and Poor Customer Service I had a terrible experience here with the staff and the front desk manager seems to be extremely defensive because of his feelings for his staff. We were given a room that had a terrible smell of urine, which was on the 4th floor and the staff didn't want to help us change the room. The staff here gets quite defensive and providing customer service is not consistent across the board. But in their defense not all members were bad. August 16, 2014
Rated 3 out of 5 by Walls are thin This is a nice hotel. Bathrooms were clean. Room was good size. The problem was you could hear every sound that came from the hallway. Some people decided to have a party next door to our room and were yelling and singing till 4am. At one point security called and the party went silent but a few minutes later they were at it again. I was with my wife and 2 kids so I was not able to out and lay waste to the party...they dodge a bullet for sure. I dont understand how the Hotel could allow this to go on. August 11, 2014
Rated 1 out of 5 by Unsatisfactory When booking the hotel I was told it was a short walk to the beach. It was close to a mile to the beach. After lugging all our chairs and blankets we where exhausted. This is not a hotel if you wanted to go to the beach daily. I stayed with 3 teen age boys and was forced to use a bellman entering and leaving the hotel hence paying him. The boys could not take our luggage. Our room was clean and we also paid for the upgrage to club for the breakfast and appetizers. Which was cheese, crackers, grapes, mini frozen quiches, coffee, soda water. I wish they told us upon check in or we would not have paid $50 a day. Beer and wine was $6 each. Breakfast was hard boiled eggs and oatmeal, cereal and fruit. My boys took a soda each from the club (which was paid for in the $50) They were talked about by two employees at the club. The following morning our key was deactivated from the club breakfast. HMMM??? Again, which I paid for. I really have to say the employees were not friendly at all. Housekeeping woke us up twice in 15 minutes at 9 and 9:15am. Upon check in, I was not given any verbal information regarding the pool, hot tub or the club. They wrote "16th floor" and the hours on the back of my room key holder. We had to figure out ourselves to insert key in elevator for access. I reported all this upon check out and I received "Sorry". Don't think we will go back again. August 13, 2014
Rated 1 out of 5 by Hotel needs improvement I have visited this hotel for the past 11 years for USTD Competition and as the years go by this hotel is getting worse year by year. During my stay this past week I was rented a room with a broken bed. I called the front desk and was told there were no other rooms available that a manager would call back, well I waited and waited till I had to go down to front desk and speak to them directly. They did find another room available but when I moved into the new room the toilet didn't work. The room wasn't cleaned very well it looked like the maids came in just to change the towels. I really wish the USTD would find a different place to hold next years competition. July 22, 2014
Rated 1 out of 5 by Absolute Nightmare My stay at the Sheraton Atlantic City was, without question, my worst hotel experience to date. I was placed in a room that was absolutely filthy - dirty towels, dirty carpeting, dust caked onto the telephone and other fixtures. I immediately requested a room change, which took about 30min - 45min to get relocated to a "pure room." Keep in mind, this was at about 9pm on night before I was set to take the NJ Bar Exam next door at the Convention Center. After being moved to the Pure Room, I immediately put in a request for breakfast using the card located outside of the door - I requested that breakfast be delivered no later than 6:45am. Despite calling hospitality & guest services at 6:50, 7am, and 7:15am, explaining to Sheraton staff that time was of the essence because I had to leave by 7:30am to take the bar exam, and being assured that the meal was on its way, breakfast was never served. I was informed by the individual staying in the room with me that it was finally delivered (and promptly turned away) at 8am. When voicing my complaints, hotel staff at the front desk was dismissive and of no help. August 11, 2014
Rated 2 out of 5 by Okay but needs some work... I stayed at this hotel for three nights as a part of a large group. We not only stated at the hotel but have events for four days at the facility. We utilized their conference area, catering, event staff etc. It was mediocre and the hotel needs to make some upgrades. The Tun Tavern Restaurant had the best food which is attached to the hotel. The room decor was basic and needs updating, the lobby was okay. The catered food was terrible, powdered eggs and cold. The event staff were unprofessional and not polite at all. Overall for the amount of money my group members spent and the money we spent as an organization he accommodations could have been a lot better. We have out national convention every year in a different city and this was one of the worst. We will not be back. July 28, 2014
Rated 1 out of 5 by Did not enjoy this hotel Paid way too much for the service I received. July 31, 2014
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