Rated 1 out of 5 by ASUdev Worst Starwood Hotel
This was one of the worst experiences at a Starwood hotel I have ever had. The staff was extremely rude. The valet attendant was eating a pastry as he got in my vehicle. The security that was watching the elevators were very rude as they asked for my room key. The taxi cab attendant raised his voice as my fiancee because she was getting out of the cab too slow. The room we were in had one working outlet, the bathroom sink did not drain, the bathroom floor did not look like it had been cleaned prior to our stay, and the toilet did not flush well. Also when we called the front desk to express our concerns they sated that that we should have called sooner, but we didn't get in to around midnight and left the following day. As a Gold Preferred guest, We are usually receive the highest standard of service from Starwood hotels, but this Sheraton was lacking to say the least.
March 23, 2015
Rated 1 out of 5 by grellot Convenient location...
but that's about it.
I was offered an early check in and requested one. I drove from Connecticut to find that they had given away the last clean room. No way, the hotel was EMPTY! Still the staff made no occomodations for us. As I was checking in, My brother went to use the lobby rest room and was stopped by a Hotel thug employee who refused to let him use the restroom because he did not yet have a room key! We had just drove 4 hours from Connecticut! I complained to the clerk she retrieved her manager who offered free parking but did not offer use of the lobby bathroom and seemed to expect that. There were water bottles at the bed side that's not apparently complimentary as a charge showed up on my third bill that they emailed me along with a $69 charge that they haven't explained yet.
March 23, 2015
Rated 2 out of 5 by Christina0413 This hotel was not customer friendly
I was promised breakfast vouchers when I called they wouldn't give them to me! No complementary coffee and the workers at the front desk were very rude and I stay at the Sheraton all the time and I couldn't believe how that hotel was run!!! Very upset not to mention wasn't told about the 25 dollars to park my total for the room was 260 absolutely redictulious it was supposed to be if I'm mistaken 189 plus tax and there was so much different kinds of taxes too!!! Never going there again
March 22, 2015
Rated 5 out of 5 by Donna24 FABULOUS STAY!
I highly recommend The Sheraton in Atlantic City. The room was clean and nice and they have a great gym facility. Close to shopping and just a few blocks from the boardwalk. I would stay here again! Awesome stay.
March 9, 2015
Rated 2 out of 5 by Anthony66 The hotel features
We booked this hotel for an overnight stay because of a show we were see at the Borgata. That day we were able to find a hotel closer to our venue but could not cancel because it was non refundable. Also upon entering the room it had no refrigerator for us to keep drinks. We were told we had to pay an additional $20.00 to get one for the price we paid for one night you think it would include one.
March 9, 2015
Rated 5 out of 5 by LVLV1992 Very Nice Staff
Check-in was smooth and fast
Bartender was very welcoming with great advice for the surrounding area,
Woman answering the telephone was very friendly
February 16, 2015
Rated 1 out of 5 by Glance1928 First time ever changing rooms or writing a bad review
My worse Sheraton hotel experience ever. Upon arriving I was advised that there is no self parking by the valet and they only offered vallet. I later found out that was a lie!! Had to change rooms because the people next door to me were blaring rap music. When I told this to receptionist she scoffed and was reluctant to do anything. Why hire staff to work in a hotel if they don't want to be there or do their job? She eventually put me in another room, which had sopping wet carpets. I put up with it anyway, woke to take a shower but drain was clogged. I have never been so excited to leave a hotel. Total waste of money and will never repeat.
February 2, 2015
Rated 5 out of 5 by LW23 Outstanding Staff at this hotel!
The front desk staff, bell staff, management staff and Club lounge manager all exceeded my expectations regarding customer service!! It is truly a warm and welcoming environment. I hope to stay here again next time I am in this area!
January 28, 2015