Rated 5 out of 5 by melonfamily Exceptional Hotel
Great place to stay. Management and staff are always there to assist. Stayed here a couple of times and Sheraton has never failed me once. This is one of the Top Sheraton Stays. Thanks Sheraton. J. Melon
February 2, 2016
Rated 4 out of 5 by Jamaine9 Love this location!
This is the second time I've stayed in this hotel for the "Beast of the East" cheerleading competition. Best decision I've made during this event! Quick check-in, reasonable rates and the front desk staff is amazingly helpful and polite.
My only negative rating is for two years running my room service has been atrocious. This year, not only was I overcharged for part of my kid's dinner but it was also cold when it arrived almost TWO HOURS after I ordered it. I know the food service is outsourced from the Sheraton but maybe the hotel needs to look into finding another company to handle this? They haven't met my (and many of my friends' also attending this event) two years running.
January 19, 2016
Rated 1 out of 5 by Mspf22 Keeps getting worse!
We stay at this hotel every year for a competition at the convention center. We ONLY stay here for convenience. The hotel keeps getting worse!
We booked over 6 months in advance but could only get a king bed, no dbl beds. The shower made a high screeching sound during the duration of the water being on, the tub filled up with water while taking a shower. Maintenance came to "fix it" after 2 calls, and left saying they could only fix the clog a little bit, and couldn't fix the skreetching sound. So the next day taking the shower tub filled back up and HS to deal with the sound! Asked for a blanket for the cot and they brought a queen size sheet that appeared to have stains all over it, same as the one on the bed! It was disgusting looking! When I asked for the manager to come up, he did and informed me they get these complaints all the time, it's not stains they are feathers In between the double sheet????? Either way he agreed to me it was disgusting looking and would not want to sleep with it. They finally brought me a clean blanket for the cot but once again it was a queen size and way too big for a cot.
The room did not have a refrigerator which I thought was in the room description on line.
The bathroom counter was dirty and the toilet kept clogging. The floor in he bathroom was stained.
The food from room service came cold.
They tried to charge me for 2 days valet even though when I checked in I told them I did not have a car, I received a ride down with another family staying at the hotel. My husband drive down the next day and valeted his car. The valet brought the car up for us with ice all over the windshield. Apparently where they valeted it wasn't covered, even though we could've self parked in a covered facility connected to the hotel!
The list goes on and on. Bottom line, I do not understand how Sheraton can put their name on this hotel. It is not up to their standards. The only appealing thing about this hotel is the lobby! And the only reason people continue to stay there is because it is connected to the convention center. It is totally over priced and disgusting.
January 18, 2016
Rated 1 out of 5 by Loriok1 Front Desk Staff Lamara
This person would be assigned to the back-end not the front desk. She doesn't know good customer service as she didn't even smile and did not accommodate my request to upgrade my room as a loyal Gold Preferred Member like me. In fact, she didn't even offer the Gold Preferred Guest perks like asking whether I want bonus points and complimentary beverage. I had to call Guest Service and the person who answered apologized on her behalf, and told me to go down to the front desk and claim my voucher for the complimentary welcome beverage. It's people like her who should be moved to the front desk who carries the famed "great customer" service that Sheraton group of hotels are known for.
January 17, 2016
Rated 5 out of 5 by Wlandicho Excellent Hotel
I had a chance to visit over the weekend. The staff and management at the Sheraton Atlantic City Convention Center did a wonderful job with providing excellent accommodations and service for my friends birthday weekend. Jeff, the General Manager and his team are definitely what makes staying at a Starwood property so rewarding. I look forward to coming back in the future.
December 14, 2015
Rated 4 out of 5 by beagleny Met my expectation
We stayed at this hotel on Black Friday for shopping. Hotel was clean and bed was comfortable.
Parking at the convention center was little far.
Had buy one get one free breakfast buffet at the cafe. Service was good overall. I recommend this hotel.
December 6, 2015
Rated 5 out of 5 by dpd94 Great Location, Staff
Great location. Right across the street from the convention center! Located right by all of the outlets. There are a lot of good restaurants near by, such as Cavo and Wingcraft. About a 10-15 minute walk to the boardwalk. Staff is nice, everything was good. The pool could have been a little warmer, but it is what it is!
November 19, 2015
Rated 1 out of 5 by Nicole25 DONT book a room here !
HORRIBLE CUSTOMER SERVICE. I booked a room a month and half before my stay at the Sheraton in Atlantic City. I called the hotel on my way down to inform the man at the front desk I would arrive until around 9pm he said it would be no problem. He DID NOT inform me that my room may be given away. When I arrived the women at the front desk told me there is a first come first serve policy and that my room with a king size bed was given away. THE ROOM I BOOKED OVER A MONTH AGO. She offered me two double beds instead. I asked why this happened. Why I wasn't informed about this when I called before arriving or when I booked the kind size room. The women behind the counter didn't have an answer for me.
I will NEVER book a room at this hotel. I will NOT recommend it. In fact I have already informed multiple people about my NEGATIVE EXPERIENCE.
November 16, 2015