Rated 2 out of 5 by Beachbum102 Disappointing
Stayed here overnight for a wedding.
Very disappointed in the food served at the wedding. The hot appetizers were not hot.
The salad that arrived with dinner looked like something I never would have served my guests at home, limp greens that looked like they had seen better days. Unappetizing lukewarm mashed potatoes, in fact my dinner was not hot at all.
The walls of the rooms were paper thin, heard the people next door carrying on when they were in their room.
May 5, 2014
Rated 4 out of 5 by Remy1738 First room was not good!
We checked into our first room, which is a non-smoking room. The first thing I find is a pack of cigarettes on the floor by the window....then we find torn packets of sugar on the floor and the bathroom floor was full of hair. We immediately went back to the front desk and the staff was great and moved us to a different floor and contacted the housekeeping staff. They also took care of our parking which was $14.00....Overall the stay was pleasant, just hate to deal with issues.
October 21, 2013
Rated 3 out of 5 by Rebecca123 This hotel is good but can be better
The staff is excellent, the bell hops rush to help you. The room needs to be updated for the amount that you charge the rooms are not clean. The pool is absolutely disgusting. I wanted to stay another night but not at the price that you charge for a hotel that does not have a casino or a clean pool. I am sorry to write this but the hotel did not meet my expectations and I do You need to update your rooms or at least clean them properly and the rugs were very moist and moldy to.
July 18, 2013
Rated 5 out of 5 by Godparents A Good Time; A Good Place
We enjoyed our stay very much. Staff was friendly and helpful. We were there for a wedding reception. It was such a pleasure to be in the same place as the reception. We could come and go easily. Food at the reception was EXCELLENT! We had a chance to walk and shop in the outlets. People used the exercise room and the heated pool. When we called early to make the reservations, we asked about promotionals and were informed of one that saved us money . . . and that was good, too.
October 2, 2012
Rated 4 out of 5 by rcgirl0209 AC Birthday Weekend
Spent two nites for my fiancee's 60 birthday. Enjoyed walking to boardwalk each day, but hotel was packed with teenage dance team competitors and we couldn't get far enough away. Would have preferred a higher floor to avoid the youngins' and their mamas. But overall, room was clean enough. View was not great. could have used ocean view.
July 22, 2014
Rated 1 out of 5 by BEGEastQuogue Not SPG's Finest Property
This property is a very poor ambassador for the SPG brand. Filthy, from mold on shower curtains to bloody bed sheets. I would classify this property as just gross. I have stayed in nicer roadside motels. If you stay here I suggest bringing a clean sleeping bag to put on top of the bed and an ample supply of your own cleaning solutions. Yuck!
July 20, 2014
Rated 5 out of 5 by PAW777 WONDERFUL LOCATION
THIS IS AN EXCELLENT AND COMFORTABLE HOTEL. THE STAFF ARE ALL VERY FRIENDLY AND HELPFUL IN EVERY WAY. THE LOCATION IS PRIME, 4 BLOCKS AWAY FROM THE HUSTLE AND BUSTLE OF THE BOARDWALK AND LOCATED IN A GREAT OUTLET FOR SHOPPING. COULDN'T OF ASKED FOR ANYTHING BETTER. THANK YOU FOR A GREAT 2 DAY STAY.....
July 26, 2014
Rated 4 out of 5 by Acedog1 Overall Good
Registration, wait staff and housekeeping were excellant. Bell hops had attitude. I was asked upon arrival if I wanted self or valet parking. Aftter the cost explanation I choose self parking. The bell hop left and I did not even get an offer of help with my bags. Later I asked about transprtation around town and was told the only thing they had were taxis. Then found out that public service Jitneys served the town and picked up directly adjacent to the taxi stand.
October 4, 2013
Rated 4 out of 5 by Vecvecan Accessibilty
It would have been better if there accessibility on the other side of the hotel coming from the Outlet store instead on going around the building to get to the entrance of the hotel.
August 5, 2014
Rated 3 out of 5 by CO742 Broken Bed
I came to the hotel at 4:00am, after a long drive from NYC, and expected to have a normal sleep. However, my expectations were shattered because my husband's bed was broken, he barely slept, he woke up the next morning all grouchy, barely sleeping, and he still has back pains, until today.
July 21, 2014
Rated 5 out of 5 by Ferry25 Suite Stay As Always!
As a Platinum guest at SPG this hotel is the best in the entire chain when it comes to recognizing its repeat customers! The staff knows me by name. The valet, the front desk & even the front desk managers. They welcome you, they upgrade you if available often prior to your arrival & they make it feel like a second home. Something that is truly lost in this day & age. Its away from the noise, it offers you breakfast, late check outs & upgrades. Great value!
March 25, 2012
Rated 3 out of 5 by William Hidden charges
I stayed at the Sheraton Atlantic City (NJ) this weekend for the first time in about 7 years and was greatly disappointed to be charged an "internet fee" at checkout. I cannot remember the last time a hotel charged for internet access. The worst part is that there was no notice of a charge anywhere on my reservation nor during the check-in process. Next time I'll just stay at a boardwalk hotel - where the internet is free and the parking is cheaper too!
May 29, 2013
Rated 2 out of 5 by Carla46 Disappointment with noise
I have stayed at this hotel in the past and have had no issues. My recent stay was very disruptive. From 11:20 a.m. - 2:20 a.m. there was a lot of noise on the floor. I was unable to sleep the entire time period. I would attribute this to a bunch of young folks that had not respect for others around them. There was someone about 5:30 a.m. that decide to knock on all the doors. The shame of it is, the hotel has great accomodations. I will not return.
January 13, 2014
Rated 4 out of 5 by Re28 Good but could improve a few things....
The hotel was nice but could be better. Didn't like that you had to park across the street and then pay $14.00 to park your car. Was unimpressed with the buffet breakfast, although our waitress was excellent. The food was far from great. We stayed on a Friday night and although it said there was entertainment on Friday and Saturday nights, there wasn't any. Liked the toiletries in the bathroom, they were nicer then most and the room was clean.
December 30, 2012
Rated 4 out of 5 by Ggirl I would stay there again
Hotel was nice and near the AC boardwalk and other casinos. Service was very good from the front desk, bellman, valet cashier. Only things that could have been better: rugs in room could have been cleaner, they didn't have any magazines with stuff to do around town, there were no coffee cups for the coffee and we asked for them to be brought up to us. We waited 1/2 hour or more for the cups and they never brought them, and we had to leave.
September 23, 2012
Rated 2 out of 5 by Nate54 This Hotel usually meet all our expectations.
I was very disappointed with the bedding. We love the down filled comforters and bedding at Sheratons. We have stayed at the Atlantic City Convention Center Sheraton on several occasions. We were celebrating our 30th anniversary. The down in the comforters were clumped up and very uncomfortable. I even took pictures if someone would have asked how was my stay, I would have shown them the pictures. No one asked how was your stay Mr. Jones?
September 23, 2012
Rated 4 out of 5 by cr2014 brunch
Quality of the food offered at breakfast brunch was good. The server was attentive UNTIL I sat down with my food to eat. Once I sat at my table with food, no refills of beverages were offered (no second cup of coffee or tea). I looked around for drink refills to serve myself but there were no options. The server never returned to my table.
June 30, 2014
Rated 4 out of 5 by turtlerabbit Disruptive guests
Both nights during our stay, the guests on either side of us were very loud.
The first night/early morning the people to the left of us were banging lugggae,doors, and speaking loudly.
The second night, at 4;30 AM the people in the suite to the right of us were having some kind of loud party with multiple people, music, and moving noises. I called security twice, and this continued for about an hour which made our stay very unpleasant.
December 2, 2013
Rated 1 out of 5 by Nothapppppy Nightmare
Had to spend 3hours to argue with them to get my spg awards price. $11 difference. It really made me feel very unhappy to see how cheap they are and. how little they value the guest. Room was dirty,worn down , lock didnt work right. We paid top dollar for a lackluster tired property with a less than inspired dreary staff that made me feel like cattle being hearded off to the slaughter
Never again. Too many other great ac hotel options
February 3, 2013
Rated 4 out of 5 by tilou beautiful hotel
we liked this hotel very much a little bit far from the beach but it was ok, a lot of shopping at the outlets ,it was a great week ,we will go back !!!!!
July 29, 2014
Rated 4 out of 5 by Gorjus37 Pet Friendly
I understand folks have pets and some consider their pets their children, but the amount of dogs that paraded around the hotel was alarming. People that are afraid of dogs, allergic to dogs were not considered when the Sheraton Atlantic City took on the pet friendly action. How is the rooms really cleaned once the dogs leave? Their hair fibers are left behind as well as their scent. I'm not a fan of enclosed pet friendly facilities.
August 29, 2012
Rated 5 out of 5 by Jacda3210 A STAY TO REMEMBER
The hotel is a great one. Warm responses and service. Helpful staff. I would tell everyone I know if they want a great hotel to stay in, the Sheraton in Atlantic City is it. Thank you for my wonderful three day stay.
It was such a wonderful stay I joined the SPG group. You should have my member number by now..
July 5, 2014
Rated 5 out of 5 by Weo707 Best Weekend In A Long Time
I am sending this letter to tellyou just how much i enjoyed your Hotel. I travel alot and spent many of days and nights in Hotels. But i have to say that this past weekend stay in your hotel was the best i have had in years. Your staff was very helpful and very polite. They seem to go out of there way to make sure you have what you need, and that your stay is like room service at home. Thank you and keep up the good work.
October 31, 2012
Rated 5 out of 5 by MrMrs472013 Excellent!
My husband and I came to Atlantic City to celebrate our ninth year anniversary. We stayed in the club suite and it was amazing. The staff was great, check in a few minutes like two minutes, the room had beautiful views of the city. Food and shopping was right outside the door. The shower was very nice. Free breakfast and an afternoon lunch. I would advise anyone looking for a great place to stay the Sheraton is a great place.
April 22, 2013
Rated 4 out of 5 by MagicM1 Slept like a baby
The minute my head hit the pillow after a long day of meetings I was fast asleep in a comfortable king sized bed!
July 28, 2014
Rated 1 out of 5 by Fab50 In need of a face lift
Very disappointed in the condition of this location. The experience was unexceptable, loud and in need of cleaning.
July 28, 2014
Rated 2 out of 5 by mary18 Room was not up to Sheraton standards
Our room had a large red stain in the middle of the floor. there was also had a makeshift wooden box under one of the bed wheels to keep the bed from moving which stuck out enough to stub your toe as you walked by. The bed skirt had some stains and the TV reception was not great. The location and staff were good. Parking is not convenient. because you need to go through the convention center to get to the parking garage.
September 4, 2012
Rated 4 out of 5 by Cheeks87 Excellent Hotel
We loved our room. We didn't enjoy the 2am banging and yelling of other guests and then not getting anyone at the front desk when we wanted someone to deal with it. Overall I'd say the cleanliness and comfort was outstanding. The staff who checked us in was most helpful and pleasant which I loved! We were given a credit once we complained upon check out about the noise which was much appreciated. Excellent place to stay!
January 28, 2013
Rated 4 out of 5 by Gils This hotel was close to the area golf courses
We enjoyed our stay. The wi-fi could have been in the rooms.
July 31, 2014
Rated 2 out of 5 by Unsatisfied12 Service unsatisfactory
We asked for a rollaway bed in advance and after arrival had to call three times to get it delivered. When the bed was finally delivered, there was no pillow for the bed. I had to ask for a pillow and the pillow that was delivered was unfit for a dog. There were three people staying in the room, and one set of towels. There was i bar of soap for both the bath and the sink. The air conditioner was not working properly.
August 18, 2012