Rated 5 out of 5 by JonSq Customer service at its finest!
I've stayed at the Sheraton Atlantic City Convention Center Hotel 20+ times over the last four years and I've seen one consistent trend through all my stays...great customer service. The staff at the Sheraton AC, especially the Front Desk/General Managers, are excellent at accommodating and being proactive with guests needs. This is evident in their friendliness, commitment to quality, and responsiveness to customers' comments/questions. For example, my girlfriend threw a surprise birthday party for me at the hotel and had all the staff, from the bellman to the Front Desk Manager, in on it to help. Needless to say the party went off without a hitch!
Of course, the great customer service is a compliment to the clean, well furnished rooms, affordable rates for Atlantic City, and a really nice club lounge. If you are staying in Atlantic City this should be your first place to look for a room!
June 18, 2013
Rated 5 out of 5 by Cat50 Hotel was great TUN Restaurant was horrible
My hotel stay was what I expected. With that said I would not recommend having any type of meal in this hotel. We made a reservation on line knowing that there was a convention (which we attended). The reservation was accepted on-line 2 days in advance and we were happy as it was 3 degrees in Atlantic City over the weekend. Upon arriving at TUN I was told that they weren't accepting on-line reservations and I would have to wait for a table. This is unacceptable. I asked to speak to a manager who never came. We were eventually seated. We had six people in the party and asked for separate checks. Again it was a problem. Finally ordered and received our food and mine was underdone. By that time we were all tired and had to wait for my food. When the check came they did give us separate checks but added an 18 percent gratuity and service charge. I am so surprised that Starwood would particiate with this type of establishment. I will never return.
January 6, 2014
Rated 5 out of 5 by meesh22 Great location, Very friendly employees!
The Sheraton Atlantic City has a very grand entrance, and staff was very warm and welcoming. My requests and preferences were recognized and staff was very helpful in answering questions about the hotel and local area. Room service was fast and delicious, did not get the room cleaned (Make a Green Choice!) but room was immaculate upon check-in. I would definately reccomend this hotel to others!
September 26, 2012
Rated 4 out of 5 by Bobjo The walk around
The only thing I don't like about this hotel is you have to walk all the way around the hotel to get to the street. We had a handicapped parent with us. This made it difficult. They need to make an entrance in the rear of the building so you don't have to walk around the entire building. Other than that the place is great. Hobeeb the bellman was the best. Thanks for your help. See you soon.
May 21, 2013
Rated 5 out of 5 by JC51 # days at Sheraton AC Convention Ctr
Being a SPG has its perks, but we miss the massage chair on the top floor. Rooms are excellent (but we could use more coffee packets to stay awake during the conference). Comforters are getting lumpy and heavy but love the beds and pillows. Lighting is good and mirrors are good. We come back every year. One more suggestion: could you vary the breakfast fare on the 16th floor? Thank you.
October 15, 2012
Rated 3 out of 5 by Crales Hot Water
nothing worse than having to take a cold shower at 6am
Not sure how that happens but it is something this property needs to address
February 24, 2014
Rated 3 out of 5 by TravelingCy Great service and value.
This hotel is very comfortable, and the staff is very very helpful. When sttaying her, I was recovering from a fractured bone in my foot and was therefore in a boot and on crutuches. The staff was very helpful throughout my stay, and I didn't have any problems.
My only issue is that there isn't any in-room internet service here. (Or, if there is, it's not easy to find/connect to).
September 9, 2012
Rated 3 out of 5 by llg1960 FRIENDLY, HELPFUL STAFF
Travelled w/2 other adults and 5 13-year-old girls, had asked for connecting rooms on the Club Floor which I was told were available upon check in though one still needed to be cleaned. Came back three hours later to find you gave away the connecting room and wanted to put us down the hall from the kids. Totally didn't work for us! Let's not even get into the room service debacle!!
February 4, 2013
Rated 3 out of 5 by EH08 No hot water. Great Location
The location of the hotel was great.
The showers were not hot even with it all the way on hot. The room was not cleaned after the first night (we stayed 2 nights) even though when leaving the room the cleaning staff asked if our room has been cleaned yet. Which we said no and returned to a room at 10pm that night that had still not been clean. Everything else was good.
April 2, 2013
Rated 2 out of 5 by Annie88888 Not clean and charge you water bottle when it is complimentary
We had two connecting rooms, both rooms had bad mildew odor from the shower curtains . The sinks and bathtubs also had bad odors. We had to go to mini market to buy spray and wipes. Called the front desk but don't think anybody came to resolve the problem.
As for the bottle water in the rooms, we did not use the bottle, but still charge us after we checkout of hotel .
July 15, 2013
Rated 4 out of 5 by EastVillageDavid Don't stay in room 351 if you can avoid it
Every year, I come down with my kids for a night to shop and swim. Usually it is great. But because of a convention of overly made-up, barely dressed teenagers, we were put into a room that couldn't move us out of: 351. The room is huge and clean, but freezing even with the heat turned all the way up and running all night. The room is a corner, so the bed is shoehorned in, and there's no way to watch the TV if you're laying down in the bed properly. The suite portion of it is a nice kitchenette with an unnecessarily massive round table. It's nice to have a place to sit and eat leftovers, but a small couch or overstuffed chair to relax in with a lamp so you don't disturb people sleeping in the other part of the room would have been better. Finally, that the room didn't automatically come with continental breakfast -- even though it really wasn't that much bigger than a standard room except for a long hallway in the middle of it -- is really unacceptable. Overall, the hotel is great. This room, definitely not.
January 21, 2014
Rated 4 out of 5 by Cornerinn27 No Upgrade -rebuffed rudely
At Check in , asked for an upgrade because i am a SPG owner.
I had rented a room on the Hospitality floor. I was advised rudely that i had the upgrade. i asked for a suite
I wasnt told there werent suites available, just told that i had been upgraded to hospitality floor.
I paid for the hospitality foor. Staff didnt want to hear it.
Other than that it was a nice Hotel
March 11, 2013
Rated 3 out of 5 by JenD Average at best
Considering we were in town for a concert, my bf and I were just looking for a place to sleep and this hotel offered us a very basic stay for a cheap price, so I guess it served its purpose. However, I was not impressed by the upkeep of the rooms. Housekeeping should pay considerable attention to the soiled carpets and cleanliness, or lack thereof, of the bathrooms.
December 30, 2012
Rated 5 out of 5 by JennysMom1 Great Hotel...has Everything You Need
My most recent stay at the Sheraton Atlantic City Convention Center Hotel....was wonderful. From the time you pull up in front and are met by staff....you are continually made to feel welcome and a valued customer!!! From the parking attendant, to the registration desk and on....everyone has a "can do" attitude. It is a pleasure to be in such a positive atomsphere!
October 3, 2012
Rated 2 out of 5 by BIlly55 Disappointed visitor
Hotel needs to upgrade. would prefer queen size beds. Four adults in one room asked if had pull out couch not available. Not worth the price. No continental breakfast or free to park your car.
February 9, 2014
Rated 3 out of 5 by GloGirl This hotel is close to shopping
Beds seemed old and worn, hotel is always booked whenever I stay there . Hard to gt a room you would prefer , you usually get whatever hey have and that is a room with two double beds?
There are a great deal of better rates in surrounding Casino's with some nice offers, I would probably consider the next time instead of using so many points for their rate match
August 5, 2013
Rated 5 out of 5 by Rich50 Nice Hotel for Cheer Competition
Hotel is connected to Convention Center and very convenient to get to - right off expressway. We were there for Cheer competition, so hotel filled with 5-18 year old girls, yet rooms were very quiet. Very comfortable beds and free Starbucks coffee in the room. Front Desk staff was very nice and efficient. I used to work in hotels and this property is well run.
February 5, 2013
Rated 3 out of 5 by MaryMoo Weekend Getaway
Upon check-in we noticed there was not enough towels and wash cloths. We were told by housekeeping that they ran out, but they would bring more. At 9:30pm we called to check...from our call it took over 1 hour to get them. The pool was very disapointing for the size of the hotel. The staff rushed us during check-in. The pillows were the best part of the room!
August 30, 2012
Rated 3 out of 5 by Kikster15 Good location
I stayed there because of convenience to the convention center. Unfortunately, being there on business, I had expected wi-fi in the room and was disappointed to find out it didn't. They have Ethernet, but that didn't help me since I was using a tablet. Everything else was okay, but I think the rooms needs to have have wi-fi, especially for business travelers.
October 27, 2012
Rated 5 out of 5 by MareP Impecably Clean Hotel
This is the second time we stayed at the Sheraton Atlantic City Convention Hotel and we will definitely stay there in the future. It was impeccably clean and the staff were both friendly and helpful. Whenever we asked for anything our request was granted immediately. Another nicety is the staff always addressed us by our names, making us feel very welcome.
July 31, 2013
Rated 2 out of 5 by brian293 something has changed
this was our 3rd year at the pulse convention, and things were different. no refrigerator in the room, then I was told I had to pay for one. the computers in the lounge area also had to be paid for. the lights flickered and the shower was too powerful. there was an emergency evacuation, but no one let us know until after the incident had been taken care of.
January 7, 2013
Rated 4 out of 5 by SharonY Great birthday celebration
The front staff was very welcoming and accomodating. We were celebrating our daughter's 21st birthday and wanted her and her friends to have a special experience. We asked and they were able to put a big HAPPY BIRTHDAY message in the front lobby for everyone to see. The location is convenient and the view from our rooms on the upper floors were dazzling.
March 7, 2012
Rated 5 out of 5 by VBB1993 Guest Services
We have been enjoying weekends at the Atlantic City Sheraton since its opening in 1997. My husband and I had the pleasure of celebrating the new year in Atlantic City. We feel everyone genuinely cares about us and we always comment the AC Sheraton is our home away from home. Thank you for great service; we already began to book our 2014 summer weekends!
January 9, 2013
Rated 2 out of 5 by Summer12 This hotel needs a facelift
Stayed at this hotel several times and it seems basic amenities have declined over the years: customer service, clean rooms and hallways, comfortable beds. This last stay was the worst: assigned a handicap accessible room without our knowledge or request. Front desk staff slow to accommodate our request to move. Another room smelled of cigarette smoke.
August 30, 2012
Rated 4 out of 5 by CCAI Not sure I would stay again
Good location to convention center and outlet shops. Bus/rail terminal close by as well. While walking around the outlets there were some homeless folks. Noticed a mission residence outside of parking area - which costs extra $12 per day. After parking our car we notices a syringe on the ground. Not sure if we would stay here again for $171 per night.
May 23, 2013
Rated 3 out of 5 by lonesometraveler Facilities
Was not able to take a shower because of sediment in the water. Hotel personnel attribute water problem to the problem that Atlantic City was having with its water. Although we let water run for several hours the water still was not suitable for showering. Hotel attempt to accommodate by not charging for movie, meal, and one night of valet parking.
January 3, 2013
Rated 3 out of 5 by sammy Excellent Staff beyond expectations
the Staff was excellent, Eddy, the Doorman went out of his way to accommadate, as did his staff. the Blvd. staff were excellent for breakfast and the reception that was held there. Room(512) needed some updating ,Stain carpets, thread worn, rust below handicapped bar in shower, in general, agood update would go a long way! Desk light burned out.
March 10, 2013
Rated 5 out of 5 by Z32012 Very pleased with our stay
I was very concerned with finding a family-friendly place to stay while my family and I were vacationing in Atlantic City. I was very pleased with the Sheration and it exceeded my expectations. The distance from the hotel to the boardwalk is a short enough distance that you can walk there easily with a child. I would definitely stay there again.
August 31, 2012
Rated 5 out of 5 by cheermom Great service
Virginia in reservations was extremely helpful in modifying my reservation. The service was fast and staff was friendly. Check-in quick and efficient...fast service when I called for extra towels and valet cart...great view from room...shower pressure was great..room was clean ..my only complaint is the mattresses were a little too firm for me
February 4, 2013
Rated 2 out of 5 by Giacomo Gone downhill
I have stayed at this hotel every two years for a trade show held across the street, was always satisfied, but this time I was not , the hotel is in need of a cleaning, the place looks tired, also very noisy, almost impossible to get to sleep. Will not stay there again if I can help it. To bad as it is right next door to the convention center.
October 10, 2012