Rated 2 out of 5 by mike301 Great location, but sub-par experience
I've now stayed at this hotel twice in the past few weeks and have had a disappointing stay both times. I experienced poor sleep quality since I was woken up repeatedly by screaming and laughing in the hallway. I don't know if this hotel is used principally for young folks partying but that's certainly not what I was there. I also find the service is not really up to par: I always have to ask for Gold benefits when I check in, it shouldn't be that way. I also found the housekeeping was imperfect. The lobby and pedestrian entrances to the hotel are cold and impersonal.
That being said, the rooms are well-decorated and the location is excellent (including connections to the underground PATH), it's truly a shame the service is not where it should be.
April 25, 2016
Rated 4 out of 5 by mzt67 NYE
Centrally Located in downtown Toronto. Minutes from most of the cities attractions.
April 23, 2016
Rated 5 out of 5 by Queenie376 Very nice hotel in downtown Toronto
Very nice hotel and close to everything in downtown Toronto. Nice view if you are on one of the high floors. I love the bed which was very comfortable. Customer service was good and everyone was helpful. I will definitely return and stay here again.
April 21, 2016
Rated 5 out of 5 by Goalagame Satisfied Guest
Newly updated. Very pleasant stay. Great location in the city
April 21, 2016
Rated 5 out of 5 by MarkMaestro11 Consistant quality
Hotel upgrades are excellent. Check-in prompt and courteous. Club lounge food is very good for breakfast and snacks after work. Every once in a while, its actually my dinner. Service in AM and PM in lounge is always friendly and prompt, without being overbearing. Room is very clean and beds are comfortable - as you would expect. HVAC runs quietly.
April 13, 2016
Rated 3 out of 5 by Bob18 Good Location
Have stayed before, is a great location. Biggest negative is the tiny bathrooms, even in their suites.
April 5, 2016
Rated 5 out of 5 by JGSenior Excellent
Wonderful stay, excellent room,terrific housekeeping. i like a tub and my wife likes a shower, we were away from the clock tower, lift and ice machine, staff worked out which room for us well thought out.
Club lounge and staff are terrific, one of the best teams under Bles and Anita, they really try hard and look after their guests, i would find it difficult to find a better team anywhere, well done.
April 2, 2016
Rated 5 out of 5 by GregGregGreg Terrible meal served to hundreds of guests
I attended a dinner for the participants in my conference. There were a couple hundred people there. We were served a four course meal, and I'm evaluating it based on my years of experience working with a caterer serving food for groups of 20 - 1000 people.
We had four courses:
The soup this year was so salty it was inedible. Nobody at my table enjoyed it. I only ate one spoonful. The mushroom soup that was served two years ago was excellent - new chef? This year it was disgusting.
The highlight of the meal, but still mediocre at best. Greens, mozzarella slices, tomatoes. It was an entirely boring salad. The mozzarella slices were all stuck together and the tomatoes were not fresh. Who allowed this produce onto the plate? Compare this salad to last year's: watermelon with mozzarella and tomatoes. That was was great! This year - new chef? - totally uninspired.
I was served the chicken breast in accordance with my request for no beef. It was cold and hard. Did the kitchen staff boil this for way too long, or was it heated from frozen? Somebody in the kitchen must have noticed how tough the chicken breast was because somebody decided to drench it in beef gravy. Oh darn, there goes my "no beef" request. Accompanied by way too sweetened sweet potato mash and one piece of broccoli and a single carrot. Most of this plate made it's way back to the kitchen
I had an apple tart, and I ate the (canned?) filling. The pastry shell was so hard I could snap it like a "sesame snap".
I was astonished that a meal this terrible could come out of the kitchen of your hotel. I have eaten at three of these banquets and there has always been a mediocre element, and an excellent element. This year the chef was 0 for 4 on the four courses.
I don't know what our group was charged per person for this dinner. For under $25 I could get a can of Campbell's Mushroom Soup, a Quarter chicken dinner from Swiss Chalet with sides, an Apple pie from McDonald's, and a cheap bottle of wine from the LCBO, and still have a higher quality meal than this.
During the meal I asked to talk to the chef directly but the chef had already left the building. I left my contact information with the manager on duty, but the chef has not contacted me as of a week later. I would like to hear back from somebody about my comments. As of now, I would recommend anyone steer clear of the catering services at the Sheraton. A hotel of your size should have no problem putting out some decent food for a group of this size. Most guests at my table left hungry since the food was so bad. What will you do to make this experience better? I hope you realize that this conference used to be held in Niagara Falls every other year and does not need to be held in Toronto.
March 21, 2016