Rated 5 out of 5 by Pamplus2 Great location
Room on the 25 floor with a city view,
very clean room the beds really are very comfortable , relaxing decor.
Loved our stay of 5 nights would stay here again.
September 19, 2013
Rated 3 out of 5 by Bt27 Lessnthan expected
I stayed overnight on business. Didn't get int he room until 1:30am. Awoke in the morning to find that the heating didn't work. Other than that, everthing was as expected
October 1, 2012
Rated 3 out of 5 by Goldenboy2 City Centre Location That Can't Be Beat
I've stayed at this downtown Toronto highrise perhaps a dozen or more times in the past couple of years, most recently in late July 2011. I've always found the serivce to be professional and efficient (with over 1300 rooms I suppose you've got to be), the rooms decently clean and having undergone renovations within the last two years.
The club rooms are a great value if you've got two or more in the room. An average $40 more than the cost of a standard room - you easily earn that back with a massive breakfast spread, great evening apps and a north-south view that is spectacular.
Dislikes - about half the times I've stayed there the fire alarm has sounded. Annoying at the very least, especially at 1am. Can be nerve rattling if you're on the 30th floor or higher and facing the prospect of walking down.
The large scale of the property can make it all a bit impersonal.
All in all a solid property with a city centre location that can't be beat. Walking distance to everything, Air Canada Centre, Rogers Stadium, Eaton's Centre, Yonge/Dundas Square, Queen Street West for dining and shopping, Yorkville - you've got it all.
October 21, 2011
Rated 5 out of 5 by Tekan good hotel, great staff
Have been staying there on a regular basis for the past 3 months. The hotel is clean, comfortable, well located and the staff go the extra mile to make you feel welcome.
August 3, 2012
Rated 1 out of 5 by deb68 Disappointed
My bill was supposed to be e-mailed to me and I never received it. For two weeks I have left messages and have not received anything.
November 11, 2013
Rated 4 out of 5 by Medi Great hotel at a great location
The Sheraton is at the centre of everything Toronto has to offer. The inside of the hotel is beautiful and the gardens are a retreat from the busy city just steps away.
August 2, 2012
Rated 4 out of 5 by JRDJ Hotel's greatest asset is the helpfulness of the Club Lounge hostess
Blesilda is truly a remarkable employee, always remembering regular hotel guests by name, and going out of her way to be helpful. A true gem for the hotel's guests.
August 6, 2013
Rated 4 out of 5 by millionm Very Convenient
Booked this hotel 2 days before arriving with the starpicks rate. Had stayed here before and enjoyed the location and area close to all the major downtown activities.
April 25, 2012
Rated 5 out of 5 by CA10022 great stay
really comfortable beds and good variety of restaurants at different price points. Easy access to transportation and underground passages - excellent business hotel.
January 31, 2013
Rated 2 out of 5 by HR32 Tired
The hotel has seen its better days and badly needs renovated. Everything is old, though the beds were comfortable. Not sure the thermostat ever controlled anything.
October 24, 2012
Rated 4 out of 5 by TheGowers2505 Great location
Great location. Rooms excellents beds so comfy !! Easy to get around to the sites. We were only there 2 nights so didnt make the most of the facilities .
September 19, 2013
Rated 2 out of 5 by canuck03 Busy and loud
We arrived on a Thursday were met with a long line of at least 25 people waiting to check in. When we were served, the staff was friendly and gave us an option of staying on the 5th floor or 18th. We chose the 5th floor. Our room had been cleaned, but not thoroughly.
The beds were nice and we slept great, until 630 am where we were awoken by loud banging on the adjoining wall and the sound of a reciprocating saw!!! We called down to front desk and were informed that there was no construction in the hotel and they would send security up to see what was happening. The construction continued throughout the morning until we packed up our bags and insisted on leaving. Again, I was met by a long line up at the front desk. I was able to meet with the manager who apologized for the construction and said he wasn't aware of any construction in the hotel and was able to switch our room for the next two nights.
The staff was great, the lobby was gorgeous and the location was exactly where we needed to be. The construction which the front desk didn't know about was the only concern and ruined our only relaxing day before a hectic weekend.
August 28, 2013
Rated 4 out of 5 by BCOttawa An Enjoyable Stay at the Sheraton Centre
I have always enjoyed my stay at the Sheraton Centre, Toronto. I find the rooms comfortable and clean and the staff members are helpful, professional and friendly.
August 22, 2012
Rated 5 out of 5 by Lin47 Nice Place
The Staff was very friendly and the room was roomy and comfortable. Great location in Toronto. We walked everywhere. The connection to the PATH made shopping easy.
October 13, 2012
Rated 5 out of 5 by susanqw Great view
We were on the 6th floor and had a great, unobstructed view of Nathan Phillips Square and the skating rink through a spotless picture window - lovely winter scene!
December 24, 2012
Rated 3 out of 5 by Van2012 Overall Good Stay - watch out for seasonal closures!
The lounge on the top floor was closed for the holidays. This is one of the best parts of the hotel and we were very disappointed not to be able to enjoy the view.
December 23, 2012
Rated 5 out of 5 by ashannon Great amenities
I like that the hotel offers an Internet area, lounge areas, restaurants, bars, a convenience store, a fitness center -- so many features that a guest might need.
March 4, 2013
Rated 5 out of 5 by ed4yz An Excellent Stay
This is a very nice hotel. The lobby is wide open and entertaining. Convenient to some good shopping stores. Very good buffet breakfast. Complete satisfied.
August 25, 2013
Rated 4 out of 5 by Bob18 Great location
Perfect location for visiting the city. Valet parking can be a bit overwhelming so park in the city garage across the street. Lounge is decent for US standards.
August 5, 2012
Rated 2 out of 5 by birthdaygirl mrs. R
Service is declining
No glasses only plastic.
Needs new towels
Don't respect SPG membership at this particular hotel.
Don't get up-grades there
January 26, 2013
Rated 5 out of 5 by Moose Very nice environment
Very enjoyable, the staff were especially courteous and friendly. Room was great and very clean. I will recommend this hotel to all my friends. I will be back!
January 22, 2013
Rated 4 out of 5 by lover4life Top class Service
This hotel has it's guests personal safety as a top priority. I was most pleased at the service I received in dealing with an incident. Excellence at it's best
November 28, 2012
Rated 4 out of 5 by Jennalynn Nice, central location
Nice hotel, good amenities. Neat indoor outdoor pool! The only bad part was that I left a shirt there (a nice one) and they couldn't find it when I called. :(
December 20, 2012
Rated 5 out of 5 by Paddler Terrific Stay
We really enjoyed our stay. We were able to check in early and thye room was very well equiped. Very clean and comfortable. We would definately stay again !!
August 20, 2012
Rated 4 out of 5 by FBCA non competent staff
Guest services employees are too young and know nothing at all about Toronto.
Sweet Sleeper matress are really bad. Didn't sleep all night. Matress too soft.
January 21, 2013
Rated 4 out of 5 by Tamalla Great stay for a conference
This was my second time to this establishment this year and the accomodations for conferences are amazing.
November 23, 2013
Rated 5 out of 5 by Yianni The staff cater to you
I thoroughly enjoyed my first stay at the Sheraton in years. The staff were excellent and they ensured to cater to my needs. I look forward to my next stay.
March 21, 2013
Rated 3 out of 5 by Chloeelsierose Lounge
It was very disappointing. Hors d'oeuvres quality and quantity diminished as did breakfast options, particularly on the weekend from my previous experience.
October 16, 2012
Rated 4 out of 5 by BigGuy222 home away from home
Always a great stay for business. Room service was quick and delicious. Wireless connection in the room and the HD channels on the TV were my only concerns.
October 30, 2012
Rated 4 out of 5 by James6445 Watch your bill
Got charged for three phone calls that were made after I left one call took care of the problem and the hotel reversed the charges but keep a close eye
August 17, 2013