Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
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Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1682 reviewers.
Rated 3 out of 5 by smell in lobby We stayed Dec. 8 till Dec. 9. The lobby smelt of backed up sewage. Hotel valet parking was too expencive so the only option was to use city run parking which was across the street. Over all the experience was o.k. December 17, 2012
Rated 1 out of 5 by Rooms are horrible I stayed in a two room suite and it was disgusting. The sofa is so old and stained you are scared to sit in it. The carpet is coming up throughout the suite. Truly one of the worst hotels I have ever stayed in. August 29, 2013
Rated 5 out of 5 by extremely welcoming environment and attitudes Staff super helpful and services first class. Recreation centre and pool was easily accessible, high quality equipment. Pool was superb. Location is great. Checkout was seamless and quick. December 16, 2013
Rated 5 out of 5 by Downtown Star I stayed here 12 years ago and again this past December. The hotel and staff were as friendly and efficient as ever. It is well located on the PATH and meets all my needs. Views are great from the upper floors. April 10, 2013
Rated 4 out of 5 by Club lounge staff I travel every week to the Sheraton Centre hotel and Blesilda on the club level has been wonderful. She has made my stays a very welcoming experience. I encouraged those who stay to visit her at the club level. May 1, 2012
Rated 1 out of 5 by Expensive and not worth it $48 for valet parking to start is unreal. And to top it off they expected (demanded) a tip. The room was small, extremely noisy, and it was nice to get a 9AM wakeup on a Sunday morning from the cleaning staff. January 7, 2013
Rated 4 out of 5 by Perfect stop when in T.O. I've stayed at this property a few times now and each time I have been completely satisfied. Location is great, parking across the street at city hall is reasonably priced, staff is professional and friendly. April 1, 2013
Rated 5 out of 5 by Excellent Experience Our stay at Toronto Downtown Sheraton was excellent in every way. Staff was wonderful, location excellent, and hotel amentities first rate. Great restaurants nearby. It will be our hotel of choice in Toronto. December 11, 2012
Rated 2 out of 5 by Noisy rooom 2527; noisy when we arrived; could hear a cork popping next door along with conversation. At 1:00 am could hear folks from the other side of our room through the air vent in our room. Not a great stay. May 20, 2013
Rated 5 out of 5 by Check in and Check Out Want to acknowledge the extremely courteous and professional staff at check in. Also want to comment that I think you should automatically send an e-invoice now that they are no longer placed under the door. February 27, 2013
Rated 3 out of 5 by Getting Old This hotel is well positioned for business meetings,has a good staff willing to help at anytime.My one complaint is the rooms themselves.They need to be upgraded,carpets worn wallpaper faded bathrooms dated. November 30, 2012
Rated 1 out of 5 by Toronto Sheraton HORRIBLE The hotel was absolutely horrible. The staff was unhelpful and unfriendly. We asked for the staff to split the bill and the person at the front desk had no clue how to help and only made the situation worse. The room was unclean. There were random splotches of paint on the ceiling. The hallway leading to our bedroom smelled like dirty mop water. One night we asked the staff to point us in the direction of a bar we had come across the previous night, but did not remember what street it was. We gave her the name. She looked it up on google and when her instructions seemed too weird for what we had walked she got upset and harshly pointed at the computer screen. We did not end up at the bar we had asked her to find. The only people in the hotel that were nice and helpful were the bell hops and valet. They had a better understanding of how to get around than anyone else. I would not recommend this hotel to anyone staying in Toronto. I would recommend a much cheaper hotel because for the price of this particular Sheraton I do not think we received the quality of service expected at a Sheraton. November 18, 2013
Rated 4 out of 5 by Hotel lacks supervision i was very disappointed with the lack of supervision on the hot tub. loaded with kids eveytime I went to use it. I purposely book the Sheraton to use the hot tub and couldn't on either of the days I stayed. March 17, 2013
Rated 4 out of 5 by Great Location The room was too hot. There was a noise coming from the bathroom. The bed was very comfortable I must say. The hotel staff are very friendly. I stay at this hotel evey time I am in Toronto. December 3, 2013
Rated 4 out of 5 by Some water issues Our check in was most efficient ,thanks to Steven. Most everything was fine ,except the toilet had flush issues,2x hot water in the morning was not ready. And TV reception keptpixeling out and freezing. September 23, 2013
Rated 5 out of 5 by Excellent stay The hotel was very comfortable and inviting. The cleaning staff did a greart job in my room everyday. Ever staff was very friendly from housecleaning, valet, front desk. Thank you for a great stay October 21, 2013
Rated 1 out of 5 by I would NOT recommend this hotel There were three of us in the room and two double beds just don't work? Also, the fridge was not working and we called and got no response. We stayed two nights and having a fridge would have been nice? June 27, 2012
Rated 3 out of 5 by Some improvements needed Having plastic cups instead of real glasses for the bathroom and ice bucket and also having paper cups for the coffee machine leaves an impression not up to the usual high standards of a Sheraton hotel. October 22, 2012
Rated 5 out of 5 by I love the Sheraton Centre The Sheraton Centre has a great location in Toronto, convenient to the subway and to most downtown attractions. The hotel and the rooms are very attractive, and the staff could not have been friendlier. November 1, 2012
Rated 4 out of 5 by Room temperature I realize that it was very cold last week, so I think that some work needs to be done on the room windows. Quite the draft around the windows and difficult to warm up the room. I slept with my socks on. February 23, 2013
Rated 5 out of 5 by Greatest place to stay Clean rooms centrally located steps from shopping and entertainment and financial district all connected via the path Friendly staff nice club lounge. Kids just loved the half indoor half outdoor pool December 19, 2012
Rated 4 out of 5 by best location My best choice hotel in staying Toronto downtown . The hot tub jets water pressure in the pool area need to be improved . The sauna has been improved to perfect . I had the best check in service ever . May 20, 2013
Rated 4 out of 5 by Comfortable Room Thoroughly enjoyed my room and the amenities provided. Was a bit challenged by the fact that it took several calls to the switchboard or to specific service areas to get someone to answer my calls. September 23, 2013
Rated 3 out of 5 by met the basic needs The mattress needs to be replaced, the shower drain didn't drain very well (I stood in 3 inches of water), the tv would scramble every few minutes and the a/c never really got the room comfortable. September 23, 2013
Rated 5 out of 5 by Enjoyable Stay Stayed here as part of Wizard of Oz package. Hotel staff were very accommodating. Loved the valet parking. Quinn's restaurant was very good with entrance from hotel. Good location for downtown events. January 24, 2013
Rated 1 out of 5 by Stay away Customer service very poor . Paper not delivered and room not serviced until follow up calls made. Room service food cold and service tray not picked up until 30 hours after pick up call placed. September 21, 2013
Rated 5 out of 5 by Excellent Staff very friendly, accommodating, nothing too much effort. Room certainly met expectations. Wi Fi free n lobby. Computer access available. Will be coming back to this hotel again in the future. September 20, 2012
Rated 5 out of 5 by Great stay Very good stay great recognition and valve. This hotel has fast check in and check out right downtown. A pleasure to stay here. January 28, 2014
Rated 3 out of 5 by Check in does not work - more trouble than checking in for your flight The check in line up was longer than lining up to catch an Air Canada flight ... they must know this happens a lot because they have barriers for line ups? One or two people working very slowly agains long long line ups. Unfriendly and not paying any attention to special requests (quiet location). I am staying a lot at Starwood properties and usually requests gets honoured. My first "quiet location" room was across the ice machine - the second behind the elevator. I paid $60 for a better room just to be placed right by all the noisy elevators AGAIN. The guy in charge for the SPG guest is the most unfriendly one of all of them - but even as a returning guest to the hotel he is hard to avoid since they mostly have him an another person who seems to have no clue. The hotel was dirty - crushed cans in hallways and directly by the elevators, the alcohol had sunken into the carpet and the place smelled like Vegas. Wine glasses on the hallway even on the upgraded 42nd floor I paid extra for. The pool was too cold the hot tub plastic jet was broken and floating in it the bubbles did not come on. February 26, 2013
Rated 4 out of 5 by Staff are fantastic Good hotel, with great staff. Specific staff I want to recognize - Lily at the front desk, and Blesilda in the exec lounge. Rooms could be cleaner, and the exec lounge menu needs to be re-worked. April 9, 2012
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