Rated 5 out of 5 by JoeM Executive Club Lounge
The lounge was outstanding - great hospitality, food and drink, atmosphere and view of the city. Look forward to visiting again.
June 7, 2012
Rated 2 out of 5 by ar201047 Nice Lobby but rooms need upgrading
The rooms definitely need some upgrading. Furthermore, the rooms need more electrical outlets/plugs that are easily accessible.
May 29, 2013
Rated 5 out of 5 by Beckster309 Close to Everything!
Great hotel for downtown Toronto. EAsy access to shopping and business pleasure.
November 15, 2013
Rated 4 out of 5 by Ohiogirl8888 Nice downtown location
The hotel was close to public transit, shopping, food, and entertainment. The staff was also pleasant.
October 16, 2013
Rated 5 out of 5 by Golfer12 Great Hotel
Great hotel with excellent staff and very convenient to lots of shopping and entertainment in the downtown area of Toronto
June 28, 2013
Rated 5 out of 5 by Waqar staff
front desk office staff very help full.
December 8, 2013
Rated 4 out of 5 by Steve CHECK IN WAS GREAT
I just want to thank Semir for making my check-in seamless considering the condistions under which i arrived.
March 11, 2013
Rated 4 out of 5 by Miky17 A very good hotel in the perfect location
This hotel is a very good hotel providing all necessary needs. The best about it is its location. The sevice was very nice.
July 29, 2012
Rated 5 out of 5 by Elena1234 Great location
Perfect location , helpful staff, convenient valet parking, direct on underground Toronto , what else could you ask for???
January 10, 2013
Rated 5 out of 5 by patricia60 The room was perfect
This weekend was a girl's weekend. We had adjoining rooms and everything was perfect. The beds are so comfortable. Thanks.
November 20, 2012
Rated 3 out of 5 by leska needs some updating
terrible venting system kept us awake all night. The location is great and amenities are good,
Slow room service though.
September 3, 2012
Rated 4 out of 5 by Djones19 Sheraton Toronto
Great location in the city and friendly staff - would recommend this , however the Hot tub and pool could use an upgrade
January 1, 2013
Rated 5 out of 5 by TJ50 Sheraton offers great service
Staff checking us in warm and welcoming.
Room open and fresh with awesome King bed
Location, location,location Perfect !
August 22, 2012
Rated 4 out of 5 by 12Ben34 The hotel has great features and the staff is very friendly
I had a couple of issues upon checking in but the staff solved them very quickly.
Great hotel for conventions.
September 2, 2013
Rated 4 out of 5 by RayJ27 Nice Hotel, but....
Met all my expectations. Shower drain was plugged. There was hair in the shower when I checked in. Very friendly staff.
November 20, 2012
Rated 5 out of 5 by JSem Always Reliable
My wife & I are frequent guests here. Consistently reliable service. Excellent buffet breakfast. No issues. Good value.
January 7, 2013
Rated 5 out of 5 by SaunaLover Excellent Downtown Location, Amenities and Service
Stayed here on June 26, 2013. Would highly recommend this hotel for anyone visiting Toronto for business or pleasure!
June 27, 2013
Rated 3 out of 5 by TyGJ Ty GJ
Carpets in the room were very dirty!!!
There was no heat in the room but a heater was provided.
October 10, 2013
Rated 5 out of 5 by debbie13 wonderful weekend
awesome customer service
we enjoyed the Club Lounge very much
check in and out was enjoyable, fast, friendly service
August 29, 2012
Rated 4 out of 5 by Takouhi Proximity
The Proximity to the main attractions in Toronto was the important factor to book our stay at this hotel. Thank you!
September 20, 2012
Rated 4 out of 5 by RandyW Birthday weekend
Had a great time. Walked to most attractions, shopping, restaurants and the theater.
October 29, 2013
Rated 3 out of 5 by Alex feels old, looks old
Outdated rooms.....not the furniture, TV +, the actual construction. Feels old, looks old. No concierge to advise.
February 7, 2013
Rated 5 out of 5 by FranciscoCMF Excelent
Nice and comfortable not only the facilities but location, it´s really the hotspot of Toronto Downtown!!!!!!!!!!!!
October 23, 2012
Rated 3 out of 5 by DS11 Disappointment this time around.
My family and I have stayed at this Sheraton for the last 5-6 New Years Eves with great anticipation but we have noticed the quality of the hotel deteriorate during that time.
We stay on a Club floor with the Club Lounge access. This year in particular we found the hallways and room looking tired and dark and in need of a makeover. We also found the bed to be not as comfortable as in the past, which was surprising as this is one of the "features" that you highlight. Also, why are there no fitted bottom sheets anymore? There's nothing worse then trying to sleep and the bottom sheet bunches up.
The quality of the Club Lounge apps and continental breakfast was also sub-par this year.
We order room service everytime we come and there were items missing and ice cream that was completely melted. We did not call room service about it as you never know if something would happen to your order at that point - not taking a chance.
Anyway, I do not usually write these reviews but we were really disappointed with the little things this year and loved our experience in the past - but we'll probably be looking for a new place to celebrate New Years for 2014.
January 3, 2013
Rated 4 out of 5 by JS2010 Great Staff
I stay at the hotel frequently and the staff is always welcoming and accommodative; especially on the Club Level.
January 17, 2013
Rated 5 out of 5 by basset clean, fine and organized
gentle personnel, hotel clean, quiet, well organized. Very good restaurant and bar; central position, near bay.
June 22, 2013
Rated 2 out of 5 by janet232 hotel needs some soundproofing
loud hotel, you can here street noise very well; a/c heat never moved off 20 C whatever i set it at.
September 19, 2013
Rated 1 out of 5 by DCFeb2013 Falls way short of SPG Standards
I came to the hotel tired and wanted to get some rest...the room was extremely dry and made sleeping impossible!
February 15, 2013
Rated 5 out of 5 by Mary260 Front desk were very helpful and accomodating.
We had some issues checking in but Marilyn at the front desk was very helpful. View from the room was great!!
June 24, 2013
Rated 5 out of 5 by PattyMarie Above and Beyond
Booked another sheraton instead but front desk made room for me even though the hotel was sold out. Thank you!
April 20, 2013