Rated 5 out of 5 by MatchuATL Oustanding Customer Service
I'm a frequent visitor at the hotel and the team at the club lounge always goes out of their way to make me feel right at home!Also, as a diabetic it is often challenging for me to find suitable eating options when I travel, but the club lounge gang always takes super special care of me and orders special low-sugar / diabetic-friendly breakfast options just for me! Thanks a lot, guys! It makes a huge impact on my stay and how I feel overall. :-)
October 23, 2012
Rated 5 out of 5 by FamilyofFour Very Impressive
My husband and I travelled to Toronto for a one night stay in the Downtown core and the Sheraton was definitely the place to stay! The rooms were clean and very comfortable, we had a great view of Nathan Phillips Square, everyone was very friendly and accommodating and having the ability to walk underground to the Eaton Centre was an added bonus. Our valet parking guy (Serge?) was very friendly and quickly made friends with our 11 year old son. Everyone seemed to go over and above our expectations. We were very pleased with our stay and will definitely consider this hotel on our next Toronto excursion!
January 3, 2012
Rated 4 out of 5 by Anonimuzzz Very nice hotel, but...
My bed was not very comfortable at all. Loud heat register, did not heat up room much.
Nice restaurant. Excellent service / personnel.
December 12, 2013
Rated 4 out of 5 by Mark700 Nice Hotel
Great location front desk SPG need more people working
December 14, 2013
Rated 5 out of 5 by ConferenceJoel Convention Champions
I work for a large provincial organization that hosts its biennial convention with the Sheraton Centre Toronto Hotel. From a logistical and accommodations point of view, the hotel continues to meet my high expectations. The staff were amazing and quick to respond to last minute changes. My room was comfortable and immaculately maintained. It was a great experience all the way around.
December 2, 2013
Rated 2 out of 5 by IIMFine22 great location- room and floor it is on( 27th) needs refreshing
Stayed at this hotel many times - but the room- an upgraded suite is ''tired'' - needs a lot of help . The Jacuzzi open to the bedroom with pedestal sink does not feel luxurious at all The whole floor seems old and tired . The on line /TV screen room service menu is NOT a good addition. While many on line features are the way to go- ordering a meal off a screen with no controls is a poor feature .
December 1, 2013
Rated 3 out of 5 by xshanex Acceptable at the Right Price
This is not a property in its prime and the age is showing. The lobby and common areas are very nice. The room is dated. Only two plugs in the room, otherwise you need to use the Bathroom. Bathroom mirror is great if you are under 5'9". Windows are filthy and really take away from wonderful city views. Pool is not well maintained. I was there for two days and the whirlpool jets never worked. The final irksome piece was being nickle and dimed for every little thing. $2 fee to use a credit card, incremental cost for wifi in room, plus add a little more if you want it outside of the room, etc..
August 20, 2013
Rated 2 out of 5 by Quattro Desperately needs renovation!
The rooms are tired and worn. Security bolts are coming out of the door as if the door was forced open. Wallpaper is dirty and peeling off of the wall. Paint peeling off of the wall in the bathroom. Furniture stained and damaged. Certainly not my expectation of a Starwood property. Valet parking was complete chaos and no one was in control of directing cars so it became gridlocked. Beds as always were amazingly comfortable with fresh crisp sheets.
November 25, 2013
Rated 1 out of 5 by badroom I would never stay
After over 40 room nights at the Sheraton i will be looking to stay at a different hotel the next time. Room heating system did not work. the TV kept freezing or going blank. i am a gold member and was not treated as one. No newspaper
December 9, 2013
Rated 4 out of 5 by KAH1964 NIce stay
I had a confortable stay but the serviceing of my room was a bit eratic - both on the cleaning and refilling of supplies side, when I mentioned it on checkout the counter staff took it very serioulsy.
my main complaint was that the fre wifi does not exent to the rooms, when you are away from your home country thi sis very important and having to go doen to the lobby evertime iI needed the internet was a real pain.
Finally - there is a coffee shop in the lobby which is very convienient but it shuts mid afternoon - they miss out on a lot of business.
October 25, 2013
Rated 2 out of 5 by MississaugaON Stay-cation could have been better ...
It's the little things that you remember. We were spending a day alone without our two children who were being taken care of by my sis-in-law. The hotel and room were clean. The location is fantastic.
But the TV ... perhaps it's on a satellite feed? Every couple minutes, it would freeze up. We thought it was because of the weather, but the problem didn't go away when the sky cleared up.
And it was cold at night. We found out that the building had not yet turned off the AC which meant that the heating wasn't working. When we called down in the morning, we found out, too late, that they could have provided a heater. My wife is 8.5 months pregnant and we certainly wish that option was made known to us earlier.
September 23, 2013
Rated 4 out of 5 by Fox4ster As elected
Arrived for a one nite business trip. Stayed 3 nights. Staff very accommodating to the change and went out of their way to link my membership to the second and third nite so points would accumulate. Food in the restaurant very good on both nights. staff were polite and accommodating overall. Not sure of names at front desk possibly Lily and Bella?? Anyway very accommodating. Have already booked next trip and will be staying here again.
November 24, 2013
Rated 3 out of 5 by Margaret10 Poor heating system
Common areas were extremely warm and the room had no method to cool down the air. System threw heat the whole time, even with the thermostat turned to the lowest.... Towels were not fresh....Breakfast was over-priced...-paid for next level room; but, was provided a standard room, at check-in
December 5, 2013
Rated 3 out of 5 by Philip422 Good hotel, but very large
I was satisfied with my stay here. It's not at the same standard as some other hotels I have stayed in Toronto, but overall it is well run and the staff are very helpful. It is very large though and there are a lot of tourists staying; it is very crowded at times in the huge lobby. There is construction nearby which I could hear in the early morning even though I was on the 33rd floor! But there is construction all over Toronto! The location is good, near two subway stations and a short walk to the downtown area I needed to get to . Fair value for the price I paid.
October 6, 2013
Rated 5 out of 5 by Paul1066 Another wonderful stay
When you are made to feel like a million bucks from check-in, you know you are going to have a great stay.
My family of five enjoyed another Canada Day in Toronto and made a wise choice in returning to the Sheraton Centre Toronto. Tammy checked us in with a smile and made us feel welcome from the start. The hotel staff were excellent, the rooms were very clean we enjoyed every moment of our stay. My daughter loved the soft pillows and said she wanted to take her bed home with her.
The buffet breakfast at the Sheraton is superb. All and all, we had a great stay and would return in a heartbeat.
July 9, 2012
Rated 4 out of 5 by Arnie11 Television
you really need to do something about your Television reception,keep loosing signal,very frustrating,I believe we had this problem at our last stay with you also.
December 9, 2013
Rated 2 out of 5 by Ls1234 Just ok
For price, did not meet expectations.
Room was not ready until well after 3
No free wifi
Room is outdated
Small bathrooms and not enough counter space on club room level
Bad smell in lobby
Smokers everywhere right outside lobby
December 7, 2013
Rated 2 out of 5 by Room455 Unfriendly and disingenuous Manager
I have been a SPG member since 1999 and this USE TO BE my favourite hotel. There was an issue over the room rate on check in. SURPRISE! My checkin was so terrible I then expected my room to be as booked and confirmed but it was not. The room was to have a fridge. It did not. Manager told me he would have one for me on the same day. I go to my room to hear a phone messagr from CUSTOMER SERVICES stating that there is in fact a fridge in the room and that I did not look for it well enough. She said that it has been there since yesterday. So I returned to front desk, talked with manager. Guess what. He told me that there was a fridge in the room and I asked him to send someone to show me. He did and they could not find it either. Very dissappointed inj the way that I was treated. The rest of the staff was excellent as they always are.
Hurts me to write this review as I use to love this place.
November 27, 2013
Rated 2 out of 5 by seanatkgh This hotel fell way short of my expectations
I stayed at this hotel for 5 nights. The bed was not comfortable and the walls seemed to be paper thin as I could clearly hear the conversations in the room next to mine. The cable TV was constantly going "scrambled" which made it hard to relax while watching TV. The hotel offers a $5 coupon for each night I did not receive any Housekeeping services. I received 1 coupon for 4 nights of not using Housekeeping. On thursday night, the room rate went up considerable but the hotel allowed a party on the second floor to play music so loud that it vibrated through my room and I was on the fourth floor! Complaints to the front desk staff did nothing to resolve the issue until close to 11:00 PM when it did finally stop. On my final day, after paying for valet parking for the entire time of my stay, and not using it, it took the valet staff over an hour to deliver my car while I waited for it out front.
One final note is that I find it ridiculous that a hotel chain, like the Sheraton, would charge extra for the use of internet in the room. Lesser quality hotels offer this as a free service and rightly so.
I think the Sheraton could do much more to make their guests feel more comfortable and relaxed while travelling.
December 10, 2013
Rated 1 out of 5 by JWAC No hot water in the morning - the entire stay
I'm a big fan of SPG and normally I like this particular Sheraton, I've stayed here at least a dozen times over the years (and three or four times in as many months recently). The first stay back in November, I reserved a suite for the week and I didn't have heat the entire time. They finally brought up 2 space heaters. Hardly acceptable. Then in my most recent stay last week, the hotel had trouble with the hot water, and even after the hotel water was 'fixed', i still didn't have hot water for my morning shower. I spoke to 3 different managers and all i was offered was points. Points don't do a lot when you have to endure a cold shower every morning. This lasted all week. I was not impressed.
February 8, 2013
Rated 3 out of 5 by BLR53 Wasn't made aware of construction
There was construction noise form the hotel.
Loud banging and sawing.
I wasn't informed of this when I booked my room or when I checked in.
December 8, 2013
Rated 4 out of 5 by Kevin241 stayed before, will stay again
I have stayed at this hotel before and enjoy its cleanliness and central location. The staff have always been polite and friendly too.
My last visit was an anomaly. I was awoken at 2:30 am by someone knocking at my door, again at 5:30 am by someone knocking at my door and again at 9:30 am by the fire alarm going off due to an issue on the 34th floor.
Needless to say, it was a restless night.
November 25, 2013
Rated 1 out of 5 by taxman2013 Unsatisfactory and inexcusable
Rooms needed painting, heating did not function and auxilliary heater required, amenities such as soap and shampoo were skimpy, request for foam pillows never responded to, no bathrobes, etc.
I am a Starwood Preferred and had booked a club level suite, so price was no object- this is the second time I had the same experience and I only booked again because of location.
November 27, 2013
Rated 2 out of 5 by sksk22 Not what I expect from Sheraton
I know it was busy but the service was sub par. Our room didn't even have a fridge (and when we requested one they said they'd get back to us but they never did). When I tried calling guest services I had to try at least 3 times to get through. I've stayed in many sheraton hotels but this room was old looking and dingy. The location downtown is great, but there are many other hotels in the area that I would prefer to stay at next time.
November 19, 2013
Rated 4 out of 5 by Shamen64 Sheraton Hotel Toronto
Overall, everything was very good except that the television kept dropping channels. This would happen 15-20 times a day. Room was very clean and staff were excellent.
December 6, 2013
Rated 5 out of 5 by Waqar staff
front desk office staff very help full.
December 8, 2013
Rated 5 out of 5 by GeorgionBayVisitor A nice surprise
We checked in on the hottest day of the summer so far. We were greeted in line with a bottle of water, enjoyed a dip in the pool and returned to a clean spacious room. When I tried to open the safe, it would not open. I called guest services and two polite well dressed gentlemen arrived to open the safe within minutes. Then, the supervisor gave us a $50 credit on our room. A nice surprise for sure. We were thinking of leaving the hotel for dinner but instead enjoyed a wonderful meal at the BnB restaurant. I come to Toronto often and will definitely be back. Thanks for a wonderful stay.
July 10, 2012
Rated 5 out of 5 by Dimur Never disappoints
This is one of our favourite Toronto hotels for proximity to shopping, restaurants, theatre and attractions. It was especially enjoyable to experience the beautifully decorated lobby during the holiday season.
December 4, 2013
Rated 2 out of 5 by Alain2013 Internet service
I was very desapointed to find out that we had to pay for Internet. Today, this option is not an option anymore, it is required where ever you go. I go in hotels twice a month, I used to be SPG gold member but one day I had a very bad service and I decided to stop using SPG hotels. One year later I decided to try it again and it was not that good, rooms are good but 3 things: First: I had to pay for Internet!!!!!!! Can you imagine! Second: The staff was not that nice, I ask to get my bill at the room and she refused!!! I was shocked! I will not go back to this hotel. In 2 weeks I will try an other SPG hotel. Third : The pillows were horrible, I called to get a hard pillow and they did not had any! :(
January 16, 2013
Rated 4 out of 5 by Ganesan STAFF STAFF STAFF...
The Sheraton Center @ Toronto property is great but more than anything... The STAFF`s are exceptional. Among many I would like to especially recognize Blesilda, John and Munsur from Concierge Lounge for their exceptional service. I would rate them with more than 5 * (Stars).
The service, courtesy, mannerism were exceptional. I would choose this property for my future travel needs considering their exceptional service.
No great work should go un-noticed atleast from my end. Any questions please feel free to reach me.
Thank You for taking time to read my comments.
January 28, 2013